Trends and Tools in Training for Business 2017
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An examination of the latest trends and tools for learning and training in business. Human resources and the challenge of learner motivation. Mastering your business training alignment strategy.
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Trends and Tools in Training for Business 2017
- 1. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. eLearning Trends & Workflows: 2017 Dr. Allen Partridge | Sr. eLearning Evangelist
- 2. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Performance Identify Need Clarify Goals Define Expectation Define Status Train Delta Evaluate Outcomes
- 3. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Learning & Change Architecture Communicate & Collaborate Plan & Design Develop Distribute & Deploy Track & Evaluate Report R.O.E.
- 4. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
- 5. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. How common are training programs in 2017?
- 6. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. What areas do you currently cover in employee training? Answer Options Response Percent New hire orientation 85.5% Sexual harassment 75.0% Safety/Hazardous materials 65.2% Emergency procedures 64.0% Discrimination 63.4% Respectful workplace 56.9% Workplace violence 55.3% Attendance 48.9% Family Medical Leave Act(FMLA) 37.0% Fair Labor Standards Act(FLSA) 32.6% Ergonomics 23.7%
- 7. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Cookies, Shotguns, Slackers & The Holy Grail External Internal Positive Negativ To learn more about what motivates 21st Century employees, have a look at Daniel Pink’s inspiring Ted Talk about motivation. Sustainable, long-term motivation
- 8. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. So what can I do to aid intrinsic motivation? Autonomy Desire to be self-directed Mastery Urge to get better at things Think about playing a game Why do you want to level up? Why do you improve your skills? Purpose Desire to make a contribution To learn more about what motivates 21st Century employees, have a look at Daniel Pink’s inspiring Ted Talk about motivation. Purpose Mastery Autonomy
- 9. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. So how can you start to do some of this? Remove barriers to success Ease of Use & Mobile Access Clear communication of expectations & purpose Less stick, more carrot Provide options Enable self-selection of skill based course content Provide abundant options – relevant to needs Provide multiple course delivery options Give appropriate timelines Provide opportunities for belonging Through participation Through gamification Through feedback Provide opportunities to shine Celebrate Mastery Acknowledge Positive Progress Purpose Mastery Autonomy
- 10. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Use Captivate to develop content that engages Strategies like simulation of real life events & conversational engagement get results 10
- 11. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Chen, D., Moskowitz, T. J., & Shue, K. (2016). Decision-Making Under The Gambler's Fallacy. Cambridge, MA: NBER Working Paper Series.
- 12. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
- 13. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. The endless battle – Opex vs. Biz Aligned Disrupt or be disrupted
- 14. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Leadership team defines a business strategy.
- 15. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Learning team, aligns business strategy to skills
- 16. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Employees choose the best courses to satisfy assigned skills.
- 17. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Recognize & reward individual achievement
- 18. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Validate ROI with reports on skill achievement
- 19. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. How is your training delivered?
- 20. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Answer Options Response Percent In-person presentation by your staff 80.9% Print materials 73.0% Video/DVD-based materials 44.6% Online training provider 41.5% In-person presentation by experts from outside the company 38.4% Outside conferences/seminars 34.7% Telephone/audio seminars 18.0% Mobile/tablet-based materials 10.6% What platforms do you use to deliver training?
- 21. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Consistent playback Any format content incl. interactive PDF, PPTs, DOCx, SCORM, AICC No download of plugins
- 22. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
- 23. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Create and schedule VC sessions Launch VC sessions from within Prime Track attendance, completion, time spent View post-session recordings Adobe Connect Integration (Hosted accounts with meeting support)
- 24. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Do your learners use informal resources?
- 25. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
- 26. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 67.0% 26.2% 8.7% 19.4% 16.5% 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% Meetings to explain the social learning offering Blogs Wikis Appointment of a social learning “champion” Other (please specify) Series1 67.0% 26.2% 8.7% 19.4% 16.5% How do you encourage employee engagement in social learning?
- 27. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. So what methods are trending?
- 28. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. http://www.elearninglearning.com/2017/trends/?op en-article-id=6252692&article-title=9-top- elearning-trends-of-2017-from-49-experts&blog- domain=elearningart.com&blog-title=elearningart Article from eLearning Art: 9 Top eLearning Trends as picked by 49 industry experts
- 29. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
- 30. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
- 31. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Gamification Badges Micro-certificates Motivation
- 32. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Understanding Gamification The Carrot & The Stick Incentivize positive behaviors like … Quickly responding to calls for action Self-initiated training Upskilling Working quickly Align to working groups Enable or disable based on your requirements and preferences Partridge, Allen R. What’s a Stick without a Carrot? Gamification in Learning Management, eLearning Industry, April 2016
- 33. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Competitive vs. Collaborative Gamification
- 34. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
- 35. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
- 36. © 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Dr. Allen Partridge allenp@adobe.com @adobeElearning
Editor's Notes
- We often assume that when two events are related in one way, they must also be related by cause. We confuse coincidence with cause. Just because two things connect or coincide, doesn’t mean that one caused the other. At other times you might find that emotion plays a subtle role. Most of us use phrases like “my luck ran out” and “I’m due for a win” when usually there is no ultimate relationship between your odds of success in the current venture than in the prior. We call this the gambler’s fallacy. One example of the influence of the gambler’s fallacy interfering with decision making was documented in a recent publication from the National Bureau of Economic Research (Chen, Moskowitz, & Shue, 2016). The article identifies a pattern of behavior among professionals that demonstrates application of the gambler’s fallacy to successive decision making patterns. In essence, when a professional makes a series of topically or conceptually similar decisions (on independent cases), they are more likely to invert positive or negative recommendations in the wake of a series of prior recommendations. If they made a series of positive loan recommendations, the likelihood of a negative recommendation increases, even when a negative recommendation is not warranted by the data. The team found the same pattern in baseball umpires calling strikes, and immigration workers recommending asylum. Just as people falsely believe that if they’ve flipped a coin twice, and got heads both times, they are more likely to get tails on the next flip. Of course that is the whole point of the gambler’s fallacy. The odds remain 50/50 no matter how many times you flip the coin. But the fallacy is deeply ingrained in the ‘beliefs’ and emotional reality of most people. The research team also found that the more experienced employees were less likely to suffer the effects of the gambler’s fallacy – suggesting that less experienced employees were more likely to include emotion and instinct in their decision making than more experienced employees (Chen, Moskowitz, & Shue, 2016).
- Opex vs biz aligned