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SEO in the Boardroom
Leveraging Relevant Metrics – A Micro View
Alok Jain
SEO Business Owner
Walmart

San Francisco • September 10–13, 2013 • #SESSF @SESConf
San Francisco| September 10–13, 2013 | #SESSF | @SESConf

The Stereotypical SEO
Candlelight dinner - $180
Violins - $70
Champagne - $100
Waterfront view – Priceless!

Disclaimer: Any data on this slide is sample only and do not represent Walmart.

200 more backlinks
420 pages with canonical
650 terms ranking #1
More Google Love – Priceless!

@alokkjain
San Francisco| September 10–13, 2013 | #SESSF | @SESConf

What we see

What they see

SEO Traffic

Disclaimer: Any data on this slide is sample only and do not represent Walmart.

@alokkjain
San Francisco| September 10–13, 2013 | #SESSF | @SESConf

Metrics that matter to your CMO!
- Traffic/revenue channels
- Channel efficiency / ROI
- Budgeting & Forecasting
- Gaps and opportunities
- Share of voice (SOV)
- Channel risk analysis
- Dependencies

Where to place my “finite” investments?
Disclaimer: Any data on this slide is sample only and do not represent Walmart.

@alokkjain
San Francisco| September 10–13, 2013 | #SESSF | @SESConf

SEO is now Marketing and your CMO(CEO) is watching!
Boardroom SEO
•
•
•
•
•
•
•
•

Engineering
Google algo update
Duplicate content
Ranks improving
Java script/facets
SERP CTR
Schema.org
That guy burn all marketing $s
Disclaimer: Any data on this slide is sample only and do not represent Walmart.

•
•
•
•
•
•
•
•

Cross functional
Risk Analysis
Content strategy
Traffic/revenue/ROI
Gap analysis
SOV (share of voice)
Merchandising
Cross channel (SEO/SEM)
synergy
@alokkjain
San Francisco| September 10–13, 2013 | #SESSF | @SESConf

SEO : Simplify to your board

SEO CTR
(by Chikita)
1. 34.35%
2. 16.96%
3. 11.42%
4. 7.73%
5. 6.19%

Disclaimer: Any data on this slide is sample only and do not represent Walmart.

300MM
FY13

$750MM
FY13
@alokkjain
San Francisco| September 10–13, 2013 | #SESSF | @SESConf

Hit your CMO’s hot buttons!
• SEO has no direct media cost (i.e. extremely high ROI/ROAS)
• There’s residual value. Once built, pages hold SEO authority for a long time
• SEO is also a best practice : winning SEO = lower bounce, better conversion and greater
customer experience across all channels!

Disclaimer: Any data on this slide is sample only and do not represent Walmart.

@alokkjain
San Francisco| September 10–13, 2013 | #SESSF | @SESConf

Hit your CMO’s hot buttons!
• Search impacts both online & offline sales,
where multichannel customers tend to spend
more
• 57% of shoppers begin their online research with
a Search Engine*
• Google Search reaches 77% of moms in the US**

Disclaimer: Any data on this slide is sample only and do not represent Walmart.
*Google internal data

**Google BabyCenter OTX Moms Survey, November 2009

@alokkjain
San Francisco| September 10–13, 2013 | #SESSF | @SESConf

Simplify the SEO Landscape for your CMO
SEO
Desktop
75%
Branded
60%

Branded Local,
Social & Mobile

Mobile
25%
Non-Branded
40%

1. New pages
2. Product enhancements
3. Content optimizations
4. External link acquisition

Disclaimer: Any data on this slide is sample only and do not represent Walmart.

Social &
Local
@alokkjain
San Francisco| September 10–13, 2013 | #SESSF | @SESConf

SEO Initiatives : Create an analogy for the CMO
• New Merchandising
• Store assistance: “How
to buy a grill”

1. New Pages

• New product pages
• New facet/gap pages
• Buying guides

• Placement of
merchandising
• Creating store catalog

2. Product
Enhancements

• Taxonomy
• XML/HTML sitemaps
• Schema

• Keeping groceries fresh
• Facelift for key events

3. Content
Optimizations

• Optimize item page
• Optimize
category/shelf pages

Disclaimer: Any data on this slide is sample only and do not represent Walmart.

@alokkjain
San Francisco| September 10–13, 2013 | #SESSF | @SESConf

Gap & Opportunity Analysis
•
•
•
•

Sub Category : Kitchen/Dining Furniture
Category : Furniture, Department : Home
Market share – Strong in kitchen furniture, weak in dining furniture
Opportunity - $80,000/month for Dining Furniture

Disclaimer: Any data on this slide is sample only and do not represent Walmart.

@alokkjain
San Francisco| September 10–13, 2013 | #SESSF | @SESConf

Gap & Opportunity Analysis: Keyword Ranking in Google
328 total keywords tracked -> 1.3 million searches per month
219 terms rank on Google page 1 (59%)
41 terms on page 2 (22%)
68 terms on 3+ on Google (19%) Term
Search Vol.

Google Rank Opportunity

Dining Room Furniture
60,500
26
Dinning Tables
246,000
6
Dining Chairs
246,000
7
Bar Stools
823,000
6
Dry Bars
60,500 Not Ranked
Wine Racks
165,000
2
China Cabinets
40,500
9
Buffets
1,500,000 Not Ranked
Kitchen Furniture
27,100
3
Kitchen Tables
135,000
1
Kitchen Chairs
49,500
1
Kitchen Carts
40,500
5
Not ideal. These keywords are head/torso
Kitchen Islands
165,000
12
queries and the traffic should be landing
Butcher Blocks
60,500 Not Ranked
1
on top
Pantriesfunnel pages
165,000

Disclaimer: Any data on this slide is sample only and do not represent Walmart.

high
low
low
low
high
low
low
high
low
low
low
low
high
high
low

@alokkjain
San Francisco| September 10–13, 2013 | #SESSF | @SESConf

SEO Forecasting, Investment/Resources & ROI

Disclaimer: Any data on this slide is sample only and do not represent Walmart.

@alokkjain
San Francisco| September 10–13, 2013 | #SESSF | @SESConf

SEO – Initiatives & Dependencies

Disclaimer: Any data on this slide is sample only and do not represent Walmart.

@alokkjain
San Francisco| September 10–13, 2013 | #SESSF | @SESConf

Re-cap with your big bets
Category

1. Over 10% traffic
is via Category
pages
2. Optimize content
across
categories/shelv
es
3. Build cross links

Mobile

Gap Pages

1. Over 25% queries 1. ~50K new
via mobile
opportunity (gap)
2. Make item
pages
content crawlable 2. Manually curated
by SEs
quality pages
3. Make category
based on demand
pages mobile
signal
compatible

Disclaimer: Any data on this slide is sample only and do not represent Walmart.

Local

1. Over 40% of
queries are
now local
2. Launch storespecific local
pages
3. Optimize for
local queries
@alokkjain
San Francisco| September 10–13, 2013 | #SESSF | @SESConf

SEO is a marathon and not a sprint!

Keep evangelizing SEO!
Disclaimer: Any data on this slide is sample only and do not represent Walmart.

@alokkjain
San Francisco| September 10–13, 2013 | #SESSF | @SESConf

Alok Jain: SEO Business Owner
Walmart @alokkjain
Disclaimer: Any data on this slide is sample only and do not represent Walmart.

@alokkjain

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SEO in the Boardroom - Leveraging Relevant Metrics : SES San Francisco 2013

  • 1. SEO in the Boardroom Leveraging Relevant Metrics – A Micro View Alok Jain SEO Business Owner Walmart San Francisco • September 10–13, 2013 • #SESSF @SESConf
  • 2. San Francisco| September 10–13, 2013 | #SESSF | @SESConf The Stereotypical SEO Candlelight dinner - $180 Violins - $70 Champagne - $100 Waterfront view – Priceless! Disclaimer: Any data on this slide is sample only and do not represent Walmart. 200 more backlinks 420 pages with canonical 650 terms ranking #1 More Google Love – Priceless! @alokkjain
  • 3. San Francisco| September 10–13, 2013 | #SESSF | @SESConf What we see What they see SEO Traffic Disclaimer: Any data on this slide is sample only and do not represent Walmart. @alokkjain
  • 4. San Francisco| September 10–13, 2013 | #SESSF | @SESConf Metrics that matter to your CMO! - Traffic/revenue channels - Channel efficiency / ROI - Budgeting & Forecasting - Gaps and opportunities - Share of voice (SOV) - Channel risk analysis - Dependencies Where to place my “finite” investments? Disclaimer: Any data on this slide is sample only and do not represent Walmart. @alokkjain
  • 5. San Francisco| September 10–13, 2013 | #SESSF | @SESConf SEO is now Marketing and your CMO(CEO) is watching! Boardroom SEO • • • • • • • • Engineering Google algo update Duplicate content Ranks improving Java script/facets SERP CTR Schema.org That guy burn all marketing $s Disclaimer: Any data on this slide is sample only and do not represent Walmart. • • • • • • • • Cross functional Risk Analysis Content strategy Traffic/revenue/ROI Gap analysis SOV (share of voice) Merchandising Cross channel (SEO/SEM) synergy @alokkjain
  • 6. San Francisco| September 10–13, 2013 | #SESSF | @SESConf SEO : Simplify to your board SEO CTR (by Chikita) 1. 34.35% 2. 16.96% 3. 11.42% 4. 7.73% 5. 6.19% Disclaimer: Any data on this slide is sample only and do not represent Walmart. 300MM FY13 $750MM FY13 @alokkjain
  • 7. San Francisco| September 10–13, 2013 | #SESSF | @SESConf Hit your CMO’s hot buttons! • SEO has no direct media cost (i.e. extremely high ROI/ROAS) • There’s residual value. Once built, pages hold SEO authority for a long time • SEO is also a best practice : winning SEO = lower bounce, better conversion and greater customer experience across all channels! Disclaimer: Any data on this slide is sample only and do not represent Walmart. @alokkjain
  • 8. San Francisco| September 10–13, 2013 | #SESSF | @SESConf Hit your CMO’s hot buttons! • Search impacts both online & offline sales, where multichannel customers tend to spend more • 57% of shoppers begin their online research with a Search Engine* • Google Search reaches 77% of moms in the US** Disclaimer: Any data on this slide is sample only and do not represent Walmart. *Google internal data **Google BabyCenter OTX Moms Survey, November 2009 @alokkjain
  • 9. San Francisco| September 10–13, 2013 | #SESSF | @SESConf Simplify the SEO Landscape for your CMO SEO Desktop 75% Branded 60% Branded Local, Social & Mobile Mobile 25% Non-Branded 40% 1. New pages 2. Product enhancements 3. Content optimizations 4. External link acquisition Disclaimer: Any data on this slide is sample only and do not represent Walmart. Social & Local @alokkjain
  • 10. San Francisco| September 10–13, 2013 | #SESSF | @SESConf SEO Initiatives : Create an analogy for the CMO • New Merchandising • Store assistance: “How to buy a grill” 1. New Pages • New product pages • New facet/gap pages • Buying guides • Placement of merchandising • Creating store catalog 2. Product Enhancements • Taxonomy • XML/HTML sitemaps • Schema • Keeping groceries fresh • Facelift for key events 3. Content Optimizations • Optimize item page • Optimize category/shelf pages Disclaimer: Any data on this slide is sample only and do not represent Walmart. @alokkjain
  • 11. San Francisco| September 10–13, 2013 | #SESSF | @SESConf Gap & Opportunity Analysis • • • • Sub Category : Kitchen/Dining Furniture Category : Furniture, Department : Home Market share – Strong in kitchen furniture, weak in dining furniture Opportunity - $80,000/month for Dining Furniture Disclaimer: Any data on this slide is sample only and do not represent Walmart. @alokkjain
  • 12. San Francisco| September 10–13, 2013 | #SESSF | @SESConf Gap & Opportunity Analysis: Keyword Ranking in Google 328 total keywords tracked -> 1.3 million searches per month 219 terms rank on Google page 1 (59%) 41 terms on page 2 (22%) 68 terms on 3+ on Google (19%) Term Search Vol. Google Rank Opportunity Dining Room Furniture 60,500 26 Dinning Tables 246,000 6 Dining Chairs 246,000 7 Bar Stools 823,000 6 Dry Bars 60,500 Not Ranked Wine Racks 165,000 2 China Cabinets 40,500 9 Buffets 1,500,000 Not Ranked Kitchen Furniture 27,100 3 Kitchen Tables 135,000 1 Kitchen Chairs 49,500 1 Kitchen Carts 40,500 5 Not ideal. These keywords are head/torso Kitchen Islands 165,000 12 queries and the traffic should be landing Butcher Blocks 60,500 Not Ranked 1 on top Pantriesfunnel pages 165,000 Disclaimer: Any data on this slide is sample only and do not represent Walmart. high low low low high low low high low low low low high high low @alokkjain
  • 13. San Francisco| September 10–13, 2013 | #SESSF | @SESConf SEO Forecasting, Investment/Resources & ROI Disclaimer: Any data on this slide is sample only and do not represent Walmart. @alokkjain
  • 14. San Francisco| September 10–13, 2013 | #SESSF | @SESConf SEO – Initiatives & Dependencies Disclaimer: Any data on this slide is sample only and do not represent Walmart. @alokkjain
  • 15. San Francisco| September 10–13, 2013 | #SESSF | @SESConf Re-cap with your big bets Category 1. Over 10% traffic is via Category pages 2. Optimize content across categories/shelv es 3. Build cross links Mobile Gap Pages 1. Over 25% queries 1. ~50K new via mobile opportunity (gap) 2. Make item pages content crawlable 2. Manually curated by SEs quality pages 3. Make category based on demand pages mobile signal compatible Disclaimer: Any data on this slide is sample only and do not represent Walmart. Local 1. Over 40% of queries are now local 2. Launch storespecific local pages 3. Optimize for local queries @alokkjain
  • 16. San Francisco| September 10–13, 2013 | #SESSF | @SESConf SEO is a marathon and not a sprint! Keep evangelizing SEO! Disclaimer: Any data on this slide is sample only and do not represent Walmart. @alokkjain
  • 17. San Francisco| September 10–13, 2013 | #SESSF | @SESConf Alok Jain: SEO Business Owner Walmart @alokkjain Disclaimer: Any data on this slide is sample only and do not represent Walmart. @alokkjain

Editor's Notes

  1. Let’s see what happens in a boardroom date!
  2. First lets figure out, what keeps your Multichannel CMO up in the night!
  3. So your CMO get it right, put yourself in your CMO’s Shoe! (or jacket)
  4. Step 1: Simplify SEO to you board and speak in their language!
  5. To further emphasize on importance of SEO, you must know your CMO’s hot button!
  6. A few more examples..
  7. So now you’ve set the stage.. You’re ready to go one level deeper! Again paint the overall SEO landscape for your board in a simplified way
  8. Before you ask for money, show where the money will go.. Continue to keep yourself in CMO’s jacket and put an analogy!
  9. Word of caution: When a tough question is asked, keep yourself in CMO’s jacket.. I know it can get uncomfortable at times!Based upon business priorities, you may bring couple of critical Gap vs. Opportunity slides.. For example if kitchen/dining furniture is hot and you’ve a warehouse full of related items:
  10. If you see enough interest in the room, you may take another dive (be ready with a handful of example queries, just in case if your CMO want to do a real time search)
  11. If you reach to this slide, and everyone is still awake.. you’re ready to show your Magic slide
  12. And always make sure to re-cap your “big – bets”, i.e. a handful of projects where you’ll spend more than 80% energy
  13. That’s pretty much it. SEO is a marathon and keep evangelizing!