Breaking the Kubernetes Kill Chain: Host Path Mount
Bridging The Gap: SAP Solution Manager To ServiceNow Integration
1. ALPHA SIRIUS INC.
BRIDGING THE GAP
SOLUTION MANGER TO SERVICE NOW
INTEGRATION
2. SOLUTION MANAGER AND SERVICE NOW
SOLUTION MANAGER SERIVCE NOW
• Standard Application Life Cycle • Cloud‐based services that automate
Management tool from SAP enterprise IT operations
• Covers all aspects of Application • Focused on Business Process
Lifecycle, including design, Management and IT process
implementation and efficient consolidation
management • Easy deployment with lower costs and
• Integrates well into all SAP enhanced efficiency
components and systems • Limited or no‐customization to fit the
• Covers some non‐SAP components company needs and process
• Covered under SAP standard and • Integrates service desk, change
Enterprise Maintenance management and incident
• Extendable to web based system management
• Limited usage by SAP customers due • Stand alone and does not integrate
to lack of knowledge, expertise and into customers ERP and backend
understanding of the benefits systems
3. CUSTOMER CHALLENGES
Large scale SAP customer have adopted other systems and tools for help desk and
support
Heavy investments have been made on other tools and difficult to sunset them
Perception that Solution Manager works for ONLY SAP systems
Limited knowledge and expertise of customers with SAP Solution Manager. Still
considered as BASIS tool
Would like to have one central systems for all of help desk, incident management
and IT processes
Limited Project Management and IT PMO functions in Solution Manager
Adoption of SAP Solution Manager for NON-SAP systems
Confusion of the licensing and implementation costs of Solution Manager
Limited case studies from SAP on successful Solution Manager deployments
4. SOLUTION MANAGER TO SERVICE NOW
INTEGRATION
SERVICE NOW SAP PI SOLUTION MANAGER
1. Create Support 2. Message Data 3. Create Incident
Message
4. Incident
Resolution
5. Change
Management
8. Close Support 7. Message Data 6. Close Incident
Message Resolution
10. ITSM 9. SAP Reporting
Reporting
