SlideShare a Scribd company logo
1 of 13
Download to read offline
OPPORTUNITY ANALYSIS
PROJECT
(YOUNGILAB,
CUSTOPHONE)
Team




  Andrej     Marian      Andrej
 Business   Operations     IT
Problem I
                                                     Creation of new jobs

                                                           “Governments have come to
High youth unemployement                                    the view that their influence
                                                            on their economies is
                                                            greatly weakened in a
                                                            globalizing world and now
                                                            put great emphasis on
                                                            business start ups and
                                                            entrepreneurship              to
                                                            generate       jobs         and
                                                            growth.“ Séan Rickard, director of
                                                            the full-time MBA program at Cranfield
                                                            School of Management from 2006-
                                                            2011.
                            Many trends to watch for
                           entrepreneurs in todays world
Solution I



 For entrepreneurs and managers who seek for creative ideas
 in IT/Energy/Marketing, Youngilab is Crowd sourcing service
 using creative and innovative potential of students and young
                        professionals.

   Unlike classic business consulting we provide a cheaper
    alternative, we focus on fresh creative and innovative
   solutions and along with our customers try to give young
    people a chance to gain relevant working experience.
Business Model I
We interviewed, surveyed 29 responses (18 from potential users, 11 from potential
customers. We also analysed 3 competitors (FreshMinds, MBA&Co, Studentive).
     Partnerships                          Activities               Value propositions                 Customer                 Customer Segments
                                                                                                      Relationship
Students (18-35years) of IT,          Reward innovation,           For students = way to earn                                   Students (18-35years) of IT,
   Energy and Business.              creativity and initiative.         money, valuable           Students = presentations,        Energy and Business.
                                                                    experience, contact with             education
 Innovative Entrepreneurs           Secure added value for                 employers.                                            Small-medium enterprise
      and Managers.                      managers.                                                   Managers = loyalty           directors and founders.
                                                                     For managers = fresh        programs, referrals, word of
 University and Grammar              Maintain contributions.       business ideas, innovative             mouth                 Corporate managers of IT,
   school Teachers of                                                and creative solutions,                                    Shared services, Corporate
    Business, IT and                     Resources                     future employees.               Distribution                 development and
        Enegetics.                                                                                                                     Marketing.
                                         Web platform.                                              www.youngilab.com
                                   Area experts in IT, Energy
                                         and business.                                               direct sales (direct
                                  Creative, active contributors.                                      mails/meetings)
                                    Costs                                                                       Revenue

                               IT, Marketing, HR                                       Share (%) of each sold project, Subscription fees for managers
                                                                                                          Customer data analysis
Results Business Model I testing


       We decided not to pursue this opportunity after
       listening to competitors active in this area
       • After listening to competitors active in this area
       • Due to low scalability of the business and high demand on
         acquiring each new project



       But we sticked to the idea of crowdsourcing
       • Brainstormed,
       • And discovered new opportunity
       • Market is worth $460 mil. With estimated growth 20%
Problem – Customer Feedback

       Staff is not open for                  Employees can be tired
       feedback sometimes                     sometimes




       Giving a feedback can be               They might undergo
       dangerous                              difficult period




       Sometimes nobody is                    Not every employee cares
       willing to listen                      about customer


 ...so companies are still loosing a lot of feedback from customers...
Solution – smartphone application

  Feedback can be friendly       You do not have to:

                                    Argue with anybody
                                    Feel unconfortable
                                    Vaste time waiting


                                 And yet you can:

                                    Express our feelings
Just 3 clicks in a smarthphone      Give feedback to somebody
                                     who cares
                                    Change things
Business Model Canvas
   Partnerships              KeyActivities           Value propositions              Customer               Customer Segments
                                                                                    Relationship
  B2C companies          Motivating contributors     For Users = option to                                    Users = customers
Smartphone producers        Data analysing            express their feelings       Users = website           having smartphones
  Customer bodies                                     about the service and       dashboards, prize
                                                   ifluence it , win presents.      competitions              Customers = B2C
                                                                                                             companies, owners,
                                                   For B2C companies =           Customers = website          heads of customer
                                                        feedback from             feedbacks, direct                service
                                                    customers, customer               contacts
                            Key Resources           data analysis, service           Distribution
                                                    quality monitoring tool,
                         Website, smartphone           differentiation by          Smartphone app
                        developer. Data analyst.     improved customer                Website
                                                          experience.

                          Costs                                                              Revenue

                       IT, Marketing                                 Selling of subscriptions, period and one-off reports to B2C
                                                                                             companies
Users (Smatphones)
       Smartphone
       users World
       (460 mil. )

       Smartphone
       users Europe
         (150 mil.)



       Smartphone     With estimated growth
         users in      20% YoY for next 3
       Slovakia and
        the Czech             years
         Republic
          (5 mil.)
Market (Consumer Data Industry)

                              Total available   • Customer data solutions
     With estimated growth        market        • $446 mil. (2010)*
      20% YoY for next 3
              years

                                                • B2C companies, CZ, SK
                             Served available     ( Revenue/Customer =
                                                  100$)
                                 market         • $50 mil.

                                                • Target B2C, big
                                                  companies not
                              Target market       individuals in CZ, SK,
                                                  10% market share
                                                • $5 mil.



*Gartner (2011): Forecast: Master Data Management, Worldwide, 2010-2015
Customer segments (Potential)



  Beauty, healthcare   Restaurants        Hotels




      Transport          Utilities   Telecomunications
Products




   Online    Monthly   One-off
 dashboard    report   analysis

More Related Content

What's hot

Idea To Business
Idea To BusinessIdea To Business
Idea To Businessmpowered
 
Entrepreneurship 1: Introduction, Identifying Ides & Business Opportunities
Entrepreneurship 1: Introduction, Identifying Ides & Business OpportunitiesEntrepreneurship 1: Introduction, Identifying Ides & Business Opportunities
Entrepreneurship 1: Introduction, Identifying Ides & Business OpportunitiesBernard Leong
 
Modeling Values-Based Business with the Business Innovation Kit
Modeling Values-Based Business with the Business Innovation KitModeling Values-Based Business with the Business Innovation Kit
Modeling Values-Based Business with the Business Innovation KitHenning Breuer
 
Abdm4223 lecture week 4 part 1 business model 280513
Abdm4223 lecture week 4 part 1 business model 280513Abdm4223 lecture week 4 part 1 business model 280513
Abdm4223 lecture week 4 part 1 business model 280513Stephen Ong
 
Opportunity Discovery Process
Opportunity Discovery ProcessOpportunity Discovery Process
Opportunity Discovery Processcparksbi
 
E Banking
E BankingE Banking
E Bankingjim
 
market apportunity Analysis
 market apportunity Analysis market apportunity Analysis
market apportunity AnalysisS.K. Bhardwaj
 
"Past Present and Future of Entrepreneurship Education" presentation at USASB...
"Past Present and Future of Entrepreneurship Education" presentation at USASB..."Past Present and Future of Entrepreneurship Education" presentation at USASB...
"Past Present and Future of Entrepreneurship Education" presentation at USASB...Massachusetts Institute of Technology
 
Why you need - Business Model Zen
Why you need - Business Model Zen Why you need - Business Model Zen
Why you need - Business Model Zen The Innovation Lab
 
Introductory Session on Marketing
Introductory Session on MarketingIntroductory Session on Marketing
Introductory Session on MarketingShantanu Ghosh
 
Mod001093 from innovation business model to startup 140315
Mod001093 from innovation business model to startup 140315Mod001093 from innovation business model to startup 140315
Mod001093 from innovation business model to startup 140315Stephen Ong
 
Is there a market for my new product nf programme 2012 mirc athlone
Is there a market for my new product   nf programme 2012 mirc athloneIs there a market for my new product   nf programme 2012 mirc athlone
Is there a market for my new product nf programme 2012 mirc athloneGreg Byrne
 
Business Model Canvas: Developing and Testing the Business Concept
Business Model Canvas: Developing and Testing the Business ConceptBusiness Model Canvas: Developing and Testing the Business Concept
Business Model Canvas: Developing and Testing the Business ConceptTim R. Holcomb, Ph.D.
 

What's hot (20)

Idea To Business
Idea To BusinessIdea To Business
Idea To Business
 
Entrepreneurship 1: Introduction, Identifying Ides & Business Opportunities
Entrepreneurship 1: Introduction, Identifying Ides & Business OpportunitiesEntrepreneurship 1: Introduction, Identifying Ides & Business Opportunities
Entrepreneurship 1: Introduction, Identifying Ides & Business Opportunities
 
Modeling Values-Based Business with the Business Innovation Kit
Modeling Values-Based Business with the Business Innovation KitModeling Values-Based Business with the Business Innovation Kit
Modeling Values-Based Business with the Business Innovation Kit
 
Business Modeling Starter Kit
Business Modeling Starter KitBusiness Modeling Starter Kit
Business Modeling Starter Kit
 
Abdm4223 lecture week 4 part 1 business model 280513
Abdm4223 lecture week 4 part 1 business model 280513Abdm4223 lecture week 4 part 1 business model 280513
Abdm4223 lecture week 4 part 1 business model 280513
 
Opportunity Discovery Process
Opportunity Discovery ProcessOpportunity Discovery Process
Opportunity Discovery Process
 
E Banking
E BankingE Banking
E Banking
 
Business Model& Business Plan
Business Model& Business PlanBusiness Model& Business Plan
Business Model& Business Plan
 
market apportunity Analysis
 market apportunity Analysis market apportunity Analysis
market apportunity Analysis
 
033010 class 9
033010 class 9033010 class 9
033010 class 9
 
"Past Present and Future of Entrepreneurship Education" presentation at USASB...
"Past Present and Future of Entrepreneurship Education" presentation at USASB..."Past Present and Future of Entrepreneurship Education" presentation at USASB...
"Past Present and Future of Entrepreneurship Education" presentation at USASB...
 
Why you need - Business Model Zen
Why you need - Business Model Zen Why you need - Business Model Zen
Why you need - Business Model Zen
 
Business Model Handbook
Business Model HandbookBusiness Model Handbook
Business Model Handbook
 
Introductory Session on Marketing
Introductory Session on MarketingIntroductory Session on Marketing
Introductory Session on Marketing
 
Mod001093 from innovation business model to startup 140315
Mod001093 from innovation business model to startup 140315Mod001093 from innovation business model to startup 140315
Mod001093 from innovation business model to startup 140315
 
Business model
Business modelBusiness model
Business model
 
Is there a market for my new product nf programme 2012 mirc athlone
Is there a market for my new product   nf programme 2012 mirc athloneIs there a market for my new product   nf programme 2012 mirc athlone
Is there a market for my new product nf programme 2012 mirc athlone
 
Business Model Workshop
Business Model WorkshopBusiness Model Workshop
Business Model Workshop
 
Opportunity evaluation
Opportunity evaluationOpportunity evaluation
Opportunity evaluation
 
Business Model Canvas: Developing and Testing the Business Concept
Business Model Canvas: Developing and Testing the Business ConceptBusiness Model Canvas: Developing and Testing the Business Concept
Business Model Canvas: Developing and Testing the Business Concept
 

Similar to CUSTOMER FEEDBACK SMARTPHONE APP

Branding through EVP in Digital Age
Branding through EVP in Digital AgeBranding through EVP in Digital Age
Branding through EVP in Digital AgeNational HRD Network
 
Cbs social media & innovation in ibm anders quitzau copy
Cbs social media & innovation in ibm  anders quitzau copyCbs social media & innovation in ibm  anders quitzau copy
Cbs social media & innovation in ibm anders quitzau copyAnders Quitzau
 
Reimagining Business in the Age of the Customer
Reimagining Business in the Age of the CustomerReimagining Business in the Age of the Customer
Reimagining Business in the Age of the CustomerHilding Anderson
 
Design Thinking, Why It Matters
Design Thinking, Why It MattersDesign Thinking, Why It Matters
Design Thinking, Why It MattersMary Piontkowski
 
Business idea to business model v8
Business idea to business model v8Business idea to business model v8
Business idea to business model v8John Spindler
 
Starting up - Presentation at IEEE
Starting up - Presentation at IEEEStarting up - Presentation at IEEE
Starting up - Presentation at IEEEJadeMagnet
 
Morten Meier - Social Business
Morten Meier - Social BusinessMorten Meier - Social Business
Morten Meier - Social BusinessIBM Danmark
 
VolunteerMatch Solutions BPN Webinar: Pro Bono Service on Steroids – Internat...
VolunteerMatch Solutions BPN Webinar: Pro Bono Service on Steroids – Internat...VolunteerMatch Solutions BPN Webinar: Pro Bono Service on Steroids – Internat...
VolunteerMatch Solutions BPN Webinar: Pro Bono Service on Steroids – Internat...VolunteerMatch
 
Presentation by anipriya p
Presentation by anipriya pPresentation by anipriya p
Presentation by anipriya pPMI_IREP_TP
 
Silicon Valley InsurTech Consortium - Insurance Innovation & Design Thinking
 Silicon Valley InsurTech Consortium - Insurance Innovation & Design Thinking Silicon Valley InsurTech Consortium - Insurance Innovation & Design Thinking
Silicon Valley InsurTech Consortium - Insurance Innovation & Design ThinkingJosh Levine
 
Mobile Strategy Seminar
Mobile Strategy SeminarMobile Strategy Seminar
Mobile Strategy SeminarOXD
 
Gamification - Toolkit and Process
Gamification - Toolkit and ProcessGamification - Toolkit and Process
Gamification - Toolkit and ProcessZachary Bodnar
 
How to Do Lean Planning (and what does that mean anyway)
How to Do Lean Planning (and what does that mean anyway)How to Do Lean Planning (and what does that mean anyway)
How to Do Lean Planning (and what does that mean anyway)The Difference Engine
 
Selecting the best product development opportunities
Selecting the best product development opportunitiesSelecting the best product development opportunities
Selecting the best product development opportunitiesWAN-IFRA
 
#SWCONF 2011 (Jon Mell)
#SWCONF 2011 (Jon Mell)#SWCONF 2011 (Jon Mell)
#SWCONF 2011 (Jon Mell)Crexia
 
Defining Value & Building Business Models
Defining Value & Building Business ModelsDefining Value & Building Business Models
Defining Value & Building Business ModelsBedaya Program / PICTI
 
Service design ausralia 2012 Blended teams,
Service design ausralia 2012   Blended teams, Service design ausralia 2012   Blended teams,
Service design ausralia 2012 Blended teams, Harriet Wakelam
 
Start up challenge course presentation
Start up challenge course presentationStart up challenge course presentation
Start up challenge course presentationdaryl10
 

Similar to CUSTOMER FEEDBACK SMARTPHONE APP (20)

Branding through EVP in Digital Age
Branding through EVP in Digital AgeBranding through EVP in Digital Age
Branding through EVP in Digital Age
 
Cbs social media & innovation in ibm anders quitzau copy
Cbs social media & innovation in ibm  anders quitzau copyCbs social media & innovation in ibm  anders quitzau copy
Cbs social media & innovation in ibm anders quitzau copy
 
Reimagining Business in the Age of the Customer
Reimagining Business in the Age of the CustomerReimagining Business in the Age of the Customer
Reimagining Business in the Age of the Customer
 
Design Thinking, Why It Matters
Design Thinking, Why It MattersDesign Thinking, Why It Matters
Design Thinking, Why It Matters
 
Business idea to business model v8
Business idea to business model v8Business idea to business model v8
Business idea to business model v8
 
Starting up - Presentation at IEEE
Starting up - Presentation at IEEEStarting up - Presentation at IEEE
Starting up - Presentation at IEEE
 
Morten Meier - Social Business
Morten Meier - Social BusinessMorten Meier - Social Business
Morten Meier - Social Business
 
VolunteerMatch Solutions BPN Webinar: Pro Bono Service on Steroids – Internat...
VolunteerMatch Solutions BPN Webinar: Pro Bono Service on Steroids – Internat...VolunteerMatch Solutions BPN Webinar: Pro Bono Service on Steroids – Internat...
VolunteerMatch Solutions BPN Webinar: Pro Bono Service on Steroids – Internat...
 
Presentation by anipriya p
Presentation by anipriya pPresentation by anipriya p
Presentation by anipriya p
 
Silicon Valley InsurTech Consortium - Insurance Innovation & Design Thinking
 Silicon Valley InsurTech Consortium - Insurance Innovation & Design Thinking Silicon Valley InsurTech Consortium - Insurance Innovation & Design Thinking
Silicon Valley InsurTech Consortium - Insurance Innovation & Design Thinking
 
Htw startup spotlight 2012
Htw startup spotlight 2012Htw startup spotlight 2012
Htw startup spotlight 2012
 
Mobile Strategy Seminar
Mobile Strategy SeminarMobile Strategy Seminar
Mobile Strategy Seminar
 
Gamification - Toolkit and Process
Gamification - Toolkit and ProcessGamification - Toolkit and Process
Gamification - Toolkit and Process
 
How to Do Lean Planning (and what does that mean anyway)
How to Do Lean Planning (and what does that mean anyway)How to Do Lean Planning (and what does that mean anyway)
How to Do Lean Planning (and what does that mean anyway)
 
Selecting the best product development opportunities
Selecting the best product development opportunitiesSelecting the best product development opportunities
Selecting the best product development opportunities
 
#SWCONF 2011 (Jon Mell)
#SWCONF 2011 (Jon Mell)#SWCONF 2011 (Jon Mell)
#SWCONF 2011 (Jon Mell)
 
Defining Value & Building Business Models
Defining Value & Building Business ModelsDefining Value & Building Business Models
Defining Value & Building Business Models
 
The 20 most innovative companies to watch 2019
The 20 most innovative companies to watch 2019The 20 most innovative companies to watch 2019
The 20 most innovative companies to watch 2019
 
Service design ausralia 2012 Blended teams,
Service design ausralia 2012   Blended teams, Service design ausralia 2012   Blended teams,
Service design ausralia 2012 Blended teams,
 
Start up challenge course presentation
Start up challenge course presentationStart up challenge course presentation
Start up challenge course presentation
 

Recently uploaded

Planetary and Vedic Yagyas Bring Positive Impacts in Life
Planetary and Vedic Yagyas Bring Positive Impacts in LifePlanetary and Vedic Yagyas Bring Positive Impacts in Life
Planetary and Vedic Yagyas Bring Positive Impacts in LifeBhavana Pujan Kendra
 
Rakhi sets symbolizing the bond of love.pptx
Rakhi sets symbolizing the bond of love.pptxRakhi sets symbolizing the bond of love.pptx
Rakhi sets symbolizing the bond of love.pptxRakhi Bazaar
 
Entrepreneurial ecosystem- Wider context
Entrepreneurial ecosystem- Wider contextEntrepreneurial ecosystem- Wider context
Entrepreneurial ecosystem- Wider contextP&CO
 
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdfChris Skinner
 
How to Conduct a Service Gap Analysis for Your Business
How to Conduct a Service Gap Analysis for Your BusinessHow to Conduct a Service Gap Analysis for Your Business
How to Conduct a Service Gap Analysis for Your BusinessHelp Desk Migration
 
GUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdf
GUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdfGUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdf
GUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdfDanny Diep To
 
1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdfShaun Heinrichs
 
Pitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deckPitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deckHajeJanKamps
 
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...ssuserf63bd7
 
14680-51-4.pdf Good quality CAS Good quality CAS
14680-51-4.pdf  Good  quality CAS Good  quality CAS14680-51-4.pdf  Good  quality CAS Good  quality CAS
14680-51-4.pdf Good quality CAS Good quality CAScathy664059
 
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...SOFTTECHHUB
 
20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdf20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdfChris Skinner
 
Data Analytics Strategy Toolkit and Templates
Data Analytics Strategy Toolkit and TemplatesData Analytics Strategy Toolkit and Templates
Data Analytics Strategy Toolkit and TemplatesAurelien Domont, MBA
 
Introducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsIntroducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsKnowledgeSeed
 
digital marketing , introduction of digital marketing
digital marketing , introduction of digital marketingdigital marketing , introduction of digital marketing
digital marketing , introduction of digital marketingrajputmeenakshi733
 
Onemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
Onemonitar Android Spy App Features: Explore Advanced Monitoring CapabilitiesOnemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
Onemonitar Android Spy App Features: Explore Advanced Monitoring CapabilitiesOne Monitar
 
Fundamentals Welcome and Inclusive DEIB
Fundamentals Welcome and  Inclusive DEIBFundamentals Welcome and  Inclusive DEIB
Fundamentals Welcome and Inclusive DEIBGregory DeShields
 
WSMM Technology February.March Newsletter_vF.pdf
WSMM Technology February.March Newsletter_vF.pdfWSMM Technology February.March Newsletter_vF.pdf
WSMM Technology February.March Newsletter_vF.pdfJamesConcepcion7
 

Recently uploaded (20)

Planetary and Vedic Yagyas Bring Positive Impacts in Life
Planetary and Vedic Yagyas Bring Positive Impacts in LifePlanetary and Vedic Yagyas Bring Positive Impacts in Life
Planetary and Vedic Yagyas Bring Positive Impacts in Life
 
Rakhi sets symbolizing the bond of love.pptx
Rakhi sets symbolizing the bond of love.pptxRakhi sets symbolizing the bond of love.pptx
Rakhi sets symbolizing the bond of love.pptx
 
Entrepreneurial ecosystem- Wider context
Entrepreneurial ecosystem- Wider contextEntrepreneurial ecosystem- Wider context
Entrepreneurial ecosystem- Wider context
 
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
 
How to Conduct a Service Gap Analysis for Your Business
How to Conduct a Service Gap Analysis for Your BusinessHow to Conduct a Service Gap Analysis for Your Business
How to Conduct a Service Gap Analysis for Your Business
 
GUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdf
GUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdfGUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdf
GUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdf
 
1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf
 
Toyota and Seven Parts Storage Techniques
Toyota and Seven Parts Storage TechniquesToyota and Seven Parts Storage Techniques
Toyota and Seven Parts Storage Techniques
 
WAM Corporate Presentation April 12 2024.pdf
WAM Corporate Presentation April 12 2024.pdfWAM Corporate Presentation April 12 2024.pdf
WAM Corporate Presentation April 12 2024.pdf
 
Pitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deckPitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deck
 
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
 
14680-51-4.pdf Good quality CAS Good quality CAS
14680-51-4.pdf  Good  quality CAS Good  quality CAS14680-51-4.pdf  Good  quality CAS Good  quality CAS
14680-51-4.pdf Good quality CAS Good quality CAS
 
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
 
20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdf20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdf
 
Data Analytics Strategy Toolkit and Templates
Data Analytics Strategy Toolkit and TemplatesData Analytics Strategy Toolkit and Templates
Data Analytics Strategy Toolkit and Templates
 
Introducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsIntroducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applications
 
digital marketing , introduction of digital marketing
digital marketing , introduction of digital marketingdigital marketing , introduction of digital marketing
digital marketing , introduction of digital marketing
 
Onemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
Onemonitar Android Spy App Features: Explore Advanced Monitoring CapabilitiesOnemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
Onemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
 
Fundamentals Welcome and Inclusive DEIB
Fundamentals Welcome and  Inclusive DEIBFundamentals Welcome and  Inclusive DEIB
Fundamentals Welcome and Inclusive DEIB
 
WSMM Technology February.March Newsletter_vF.pdf
WSMM Technology February.March Newsletter_vF.pdfWSMM Technology February.March Newsletter_vF.pdf
WSMM Technology February.March Newsletter_vF.pdf
 

CUSTOMER FEEDBACK SMARTPHONE APP

  • 2. Team Andrej Marian Andrej Business Operations IT
  • 3. Problem I Creation of new jobs “Governments have come to High youth unemployement the view that their influence on their economies is greatly weakened in a globalizing world and now put great emphasis on business start ups and entrepreneurship to generate jobs and growth.“ Séan Rickard, director of the full-time MBA program at Cranfield School of Management from 2006- 2011. Many trends to watch for entrepreneurs in todays world
  • 4. Solution I For entrepreneurs and managers who seek for creative ideas in IT/Energy/Marketing, Youngilab is Crowd sourcing service using creative and innovative potential of students and young professionals. Unlike classic business consulting we provide a cheaper alternative, we focus on fresh creative and innovative solutions and along with our customers try to give young people a chance to gain relevant working experience.
  • 5. Business Model I We interviewed, surveyed 29 responses (18 from potential users, 11 from potential customers. We also analysed 3 competitors (FreshMinds, MBA&Co, Studentive). Partnerships Activities Value propositions Customer Customer Segments Relationship Students (18-35years) of IT, Reward innovation, For students = way to earn Students (18-35years) of IT, Energy and Business. creativity and initiative. money, valuable Students = presentations, Energy and Business. experience, contact with education Innovative Entrepreneurs Secure added value for employers. Small-medium enterprise and Managers. managers. Managers = loyalty directors and founders. For managers = fresh programs, referrals, word of University and Grammar Maintain contributions. business ideas, innovative mouth Corporate managers of IT, school Teachers of and creative solutions, Shared services, Corporate Business, IT and Resources future employees. Distribution development and Enegetics. Marketing. Web platform. www.youngilab.com Area experts in IT, Energy and business. direct sales (direct Creative, active contributors. mails/meetings) Costs Revenue IT, Marketing, HR Share (%) of each sold project, Subscription fees for managers Customer data analysis
  • 6. Results Business Model I testing We decided not to pursue this opportunity after listening to competitors active in this area • After listening to competitors active in this area • Due to low scalability of the business and high demand on acquiring each new project But we sticked to the idea of crowdsourcing • Brainstormed, • And discovered new opportunity • Market is worth $460 mil. With estimated growth 20%
  • 7. Problem – Customer Feedback Staff is not open for Employees can be tired feedback sometimes sometimes Giving a feedback can be They might undergo dangerous difficult period Sometimes nobody is Not every employee cares willing to listen about customer ...so companies are still loosing a lot of feedback from customers...
  • 8. Solution – smartphone application Feedback can be friendly You do not have to:  Argue with anybody  Feel unconfortable  Vaste time waiting And yet you can:  Express our feelings Just 3 clicks in a smarthphone  Give feedback to somebody who cares  Change things
  • 9. Business Model Canvas Partnerships KeyActivities Value propositions Customer Customer Segments Relationship B2C companies Motivating contributors For Users = option to Users = customers Smartphone producers Data analysing express their feelings Users = website having smartphones Customer bodies about the service and dashboards, prize ifluence it , win presents. competitions Customers = B2C companies, owners, For B2C companies = Customers = website heads of customer feedback from feedbacks, direct service customers, customer contacts Key Resources data analysis, service Distribution quality monitoring tool, Website, smartphone differentiation by Smartphone app developer. Data analyst. improved customer Website experience. Costs Revenue IT, Marketing Selling of subscriptions, period and one-off reports to B2C companies
  • 10. Users (Smatphones) Smartphone users World (460 mil. ) Smartphone users Europe (150 mil.) Smartphone With estimated growth users in 20% YoY for next 3 Slovakia and the Czech years Republic (5 mil.)
  • 11. Market (Consumer Data Industry) Total available • Customer data solutions With estimated growth market • $446 mil. (2010)* 20% YoY for next 3 years • B2C companies, CZ, SK Served available ( Revenue/Customer = 100$) market • $50 mil. • Target B2C, big companies not Target market individuals in CZ, SK, 10% market share • $5 mil. *Gartner (2011): Forecast: Master Data Management, Worldwide, 2010-2015
  • 12. Customer segments (Potential) Beauty, healthcare Restaurants Hotels Transport Utilities Telecomunications
  • 13. Products Online Monthly One-off dashboard report analysis