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DC Scrum User Group Clean Language Workshop

A 1.5 hour introduction to the key concepts of Clean Language and an overview of how it can be applied to Groups with 'Systemic Modelling'

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DC Scrum User Group Clean Language Workshop

  1. 1. D C S C R U M U S E R S G R O U P - A U G U S T 1 5 , 2 0 1 6 Clean Language and Systemic Modelling for Scrum Teams
  2. 2. Andrea Chiou, Agile Coach Connections At Work, LLC @andreachiou
  3. 3. Andrea Chiou, Agile Coach Connections-At-Work, LLC @andreachiou IIBA-DC - 2014 Agile 2014 Conference MAFN - DC 2015 CBODN 2014 Lean Agile Scotland - Oct 2016 Who Is Using Clean Language, Anyway? Agile Santa Barbara 2016 AgileDC 2014
  4. 4. What Would You Like To Have Happen?
  5. 5. C L E A N L A N G U A G E - D AV I D G R O V E • A way of listening without judgement • A way of inquiring without imposing Words and symbols a have different meaning for each person - each created in a different time and a different space
  6. 6. C L E A N Q U E S T I O N S • are content free • direct one’s attention • explore metaphors underpinning one’s thinking
  7. 7. T W O ‘ L A Z Y J E D I ’ Q U E S T I O N S • Is there anything else about ….? • What kind of …? Judy Rees coined the term ‘Lazy Jedi’
 what is seen, heard, felt, tasted, smelled
 such as family, democracy, honesty, trust
 • METAPHORS • Explicit: encapsulate how we structure our experience
 describing one thing in terms of another (usually from the physical world) • Implicit: so embedded in our language we don’t even notice T H R E E WAY S O F E X P R E S S I N G O U R S E LV E S
  9. 9. Metaphor warmup 1. Life is like…. 3 - because.. 2. ….
  10. 10. When you are working at your best you are like what?
  11. 11. Where%is%…?% Whereabouts%%is%…?% What%kind%of…?% Is%there%anything%else%about…?%% Clean%Ques9ons%–%David%Grove% Note:%%replace%…%with%a%part%of%what%the%other%person%said.%
  12. 12. Inner Need to be Seen as Contributing Professionalism Fear of silence Problem Solving Unvalidated
  13. 13. Use Clean Question to accept, expand, transcend and gain new clarity on words used Metaphors get us away from limbic flight or fight responses…

  14. 14. WHAT ELSE CAN YOU MODEL? Learning Parenting Coding Coaching Time Studying Collaborating Decisions Ideal Team Current Organization Desired Organization Motivation
  15. 15. 
 Higher bandwidth Better communication ‘technology’ NNECTIONCO
  16. 16. Where%is%…?% Whereabouts%%is%…?% What%kind%of…?% Is%there%anything%else%about…?%% Then%what%happens%?% What%happens%next?% Where%could%…%come%from?% What%happens%just%before?% That’s%…%like%what?% What%would%you%like%to%have%happen?% When%you%are%working%at%your%best,%you’re%like%what?% Clean%QuesCons%–%David%Grove% When%X%,%what%happens%to%Y%?% Is%there%are%relaConship%between%X%and%Y?%
  17. 17. Focussing In AND…. AND WHEN… CLEAN QUESTION Structure used to zone in 1.) And…. [use one or several things the 
 person has said up until now]
 2.) And when…. [then hone in part of what 
 you repeated above]
 3.) Clean question [use 1 word from the ‘and when’ part of what you said]
  18. 18. From Drama to Karma 
 Clean Scoping Clean Setup Developmental Practice
 Clean Feedback Five Senses
 Modeling Time Metaphors At Work Flower Model S Y S T E M I C M O D E L L I N G - G R O U P S
  19. 19. Business
 Hiring Coaching In IT Helping teach young kids
 math, spelling, and music
 Elementary School Doctors
 Geriatric care Facilitating change in organizations, schools, training departments, police departments In therapy and change work W H E R E H A S I T B E E N A P P L I E D
  20. 20. K A R M A C Y C L E Reproduced w/ permission: Training Attention
  21. 21. We learn to become more intentional when we interact with people with the purpose of discovering what we want. We do this by practicing listening to a partner talk about something they intend to do differently or improve on in the near future and asking systemic modeling questions. Planning for a future event For ‘X' to go as you would like, it would be like what?
 What would you like to have happen? The ‘X’ (event) could be: a project, meeting, event, an interview, training, demo, facilitation. Or on a personal front going out to dinner, or on a vacation or even getting married… You can augment the answer with the two core clean questions. C L E A N S E T U P
  22. 22. C L E A N S E T U P ( C O N T ’ D ) You then augment this with: What will you or others notice (see/hear) that will be evidence that you achieved that? What would that mean to you (inference)? And what would the impact be on you/others? **** And for ‘X’ to go like that, you'll need to be like what? And what support do you need from me (or the group)? In a group, or where several people are organizing the event, you would go around get answers for each person, thus reconciling metaphors and creating a network of support.
  23. 23. D E V E L O P M E N TA L TA S K What will you do that will be an example of the outcome you have set?
 What will we hear/see if you are doing it? or are not doing it?
 What do you want us to do when we see you doing it/not doing it?
  24. 24. C L E A N F E E D B A C K A three step process to give congruent useful, judgement free feedback. • EVIDENCE What did you hear or see? • INFERENCE What did you infer? • IMPACT What was the impact from your perspective?
  25. 25. C L E A N F E E D B A C K What worked well? 
 What did you observe? What did you infer from that?
 What was the impact for you? What would work better?
 What will you observe? What will that mean?
 What will be the impact for you? What did not work so well?
 What did you observe? What did you infer from that?
 What was the impact for you?
  26. 26. F L O W E R M O D E L My stuff Their stuff Detecting Attending 
 to Distinguishing between YOUR
  27. 27. My recommended books and online resources: recommend/ Free ebook: language-questions-answered/ Very reasonably priced online study course: offer/ R E S O U R C E S F O R F U RT H E R L E A R N I N G
  28. 28. Virginia Satir Gerald Weinberg David Grove Caitlin Walker Innovator with Clean Language applied in Groups:
 Systemic Modeling Originator of ‘Clean Language’ 
 Used Questions free of Influence
 to help Trauma victims heal A Gentle Giant in 
 Software Dev, Testing, 
 Systems Thinking, Prolific Writer Pioneer in Family Therapy, who
 taught Jerry Weinberg much 
 about working together congruently Pioneers who Influenced Me
  29. 29. T H A N K Y O U F O R PA RT I C I PAT I N G !

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  • bradapp

    Mar. 29, 2018

A 1.5 hour introduction to the key concepts of Clean Language and an overview of how it can be applied to Groups with 'Systemic Modelling'


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