DC Scrum User Group Clean Language Workshop
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Andrea Chiou presented on using clean language and systemic modeling for Scrum teams. Clean language uses non-judgmental questions to explore metaphors and gain new perspectives. Systemic modeling applies clean questions to plan events, provide developmental feedback, and build shared understanding. Examples of clean questions and modeling techniques were provided to help teams communicate more effectively.
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DC Scrum User Group Clean Language Workshop
- 1. D C S C R U M U S E R S G R O U P - A U G U S T 1 5 , 2 0 1 6 Clean Language and Systemic Modelling for Scrum Teams
- 2. Andrea Chiou, Agile Coach Connections At Work, LLC @andreachiou andrea@connections-at-work.com
- 3. Andrea Chiou, Agile Coach Connections-At-Work, LLC @andreachiou andrea@connections-at-work.com IIBA-DC - 2014 Agile 2014 Conference MAFN - DC 2015 CBODN 2014 Lean Agile Scotland - Oct 2016 Who Is Using Clean Language, Anyway? https://leanpub.com/whoisusingclean Agile Santa Barbara 2016 AgileDC 2014
- 4. What Would You Like To Have Happen?
- 5. C L E A N L A N G U A G E - D AV I D G R O V E • A way of listening without judgement • A way of inquiring without imposing Words and symbols a have different meaning for each person - each created in a different time and a different space
- 6. C L E A N Q U E S T I O N S • are content free • direct one’s attention • explore metaphors underpinning one’s thinking
- 7. T W O ‘ L A Z Y J E D I ’ Q U E S T I O N S • Is there anything else about ….? • What kind of …? Judy Rees coined the term ‘Lazy Jedi’
- 8. • SENSORY INFORMATION what is seen, heard, felt, tasted, smelled • CONCEPTS such as family, democracy, honesty, trust • METAPHORS • Explicit: encapsulate how we structure our experience describing one thing in terms of another (usually from the physical world) • Implicit: so embedded in our language we don’t even notice T H R E E WAY S O F E X P R E S S I N G O U R S E LV E S
- 9. Metaphor warmup 1. Life is like…. 3 - because.. 2. ….
- 10. When you are working at your best you are like what?
- 14. Inner Need to be Seen as Contributing Professionalism Fear of silence Problem Solving Unvalidated
- 15. Use Clean Question to accept, expand, transcend and gain new clarity on words used Metaphors get us away from limbic flight or fight responses…
- 16. WHAT ELSE CAN YOU MODEL? Learning Parenting Coding Coaching Time Studying Collaborating Decisions Ideal Team Current Organization Desired Organization Motivation
- 19. Focussing In AND…. AND WHEN… CLEAN QUESTION Structure used to zone in 1.) And…. [use one or several things the person has said up until now] 2.) And when…. [then hone in part of what you repeated above] 3.) Clean question [use 1 word from the ‘and when’ part of what you said]
- 20. From Drama to Karma Clean Scoping Clean Setup Developmental Practice Clean Feedback Five Senses Modeling Time Metaphors At Work Flower Model S Y S T E M I C M O D E L L I N G - G R O U P S
- 21. Business Hiring Coaching In IT Helping teach young kids math, spelling, and music Elementary School Doctors Geriatric care Facilitating change in organizations, schools, training departments, police departments In therapy and change work W H E R E H A S I T B E E N A P P L I E D
- 22. K A R M A C Y C L E Reproduced w/ permission: Training Attention
- 23. We learn to become more intentional when we interact with people with the purpose of discovering what we want. We do this by practicing listening to a partner talk about something they intend to do differently or improve on in the near future and asking systemic modeling questions. Planning for a future event For ‘X' to go as you would like, it would be like what? or What would you like to have happen? The ‘X’ (event) could be: a project, meeting, event, an interview, training, demo, facilitation. Or on a personal front going out to dinner, or on a vacation or even getting married… You can augment the answer with the two core clean questions. C L E A N S E T U P
- 24. C L E A N S E T U P ( C O N T ’ D ) You then augment this with: What will you or others notice (see/hear) that will be evidence that you achieved that? What would that mean to you (inference)? And what would the impact be on you/others? **** And for ‘X’ to go like that, you'll need to be like what? And what support do you need from me (or the group)? In a group, or where several people are organizing the event, you would go around get answers for each person, thus reconciling metaphors and creating a network of support.
- 25. D E V E L O P M E N TA L TA S K What will you do that will be an example of the outcome you have set? What will we hear/see if you are doing it? or are not doing it? What do you want us to do when we see you doing it/not doing it?
- 26. C L E A N F E E D B A C K A three step process to give congruent useful, judgement free feedback. • EVIDENCE What did you hear or see? • INFERENCE What did you infer? • IMPACT What was the impact from your perspective?
- 27. C L E A N F E E D B A C K What worked well? What did you observe? What did you infer from that? What was the impact for you? What would work better? What will you observe? What will that mean? What will be the impact for you? What did not work so well? What did you observe? What did you infer from that? What was the impact for you?
- 28. F L O W E R M O D E L My stuff Their stuff Detecting Attending to Distinguishing between YOUR PATTERNS THEIR PATTERNS WHAT IS HAPPENING WHAT YOU INFER BUILDING USEFUL MODELS WHAT IS PRESENTED
- 29. My recommended books and online resources: https://adaptivecollaboration.com/books-i- recommend/ Free ebook: http://judyrees.co.uk/your-clean- language-questions-answered/ Very reasonably priced online study course: http://judyrees.co.uk/metaphor-mastery-discount- offer/ R E S O U R C E S F O R F U RT H E R L E A R N I N G
- 30. Virginia Satir Gerald Weinberg David Grove Caitlin Walker Innovator with Clean Language applied in Groups: Systemic Modeling Originator of ‘Clean Language’ Used Questions free of Influence to help Trauma victims heal A Gentle Giant in Software Dev, Testing, Systems Thinking, Prolific Writer Pioneer in Family Therapy, who taught Jerry Weinberg much about working together congruently Pioneers who Influenced Me
- 31. T H A N K Y O U F O R PA RT I C I PAT I N G !