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Verbal & Non-Verbal Communication
1.
Verbal and
non-verbal communication
2.
VERBAL COMMUNICATION It means communicating with words, written or spoken. Verbal communication consists of speaking, listening, writing and reading
3.
4.
Be sincere
5.
Use simple language,
familiar words
6.
Be brief and
precise
7.
assume nothing
8.
Use polite words
and tone
9.
10.
Makes immediate impact
11.
Provides opportunity for
interaction and feedback
12.
Help us correct
ourselves (our messages according to the feedback and non-verbal cues from the listener)
13.
14.
A word once
uttered cannot be taken back
15.
There is no
legal evidence of oral communication
16.
Impact may be
short lived
17.
18.
COMPLEXES- lack of
confidence or sense of superiority.
19.
ABSTRACTING- it is
partial and selective listening, leading to loss of information
20.
21.
Types of non
verbal communication Kinesics communicationMeta communication -Body language. -through words, depicting alternate meaning. -includes behavior. -shows latent meaning.
22.
Forms of non
verbal communication Facial expression Body movement voice Gestures Touch Eye contact
23.
24.
They are the
wordless messages .
25.
26.
THANK YOU Submitted
By:- Amit Kumar DMS PONDICHERRY UNIVERSITY
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