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Iterate your 
design with 
customer insights 
SPRINT 7
Your best teacher 
is your last mistake 
Ralph Nadar
Your best teacher 
is your last mistake 
Ralph Nadar 
You are here
Iterate Your Design
Iterate Your Design 
Iterate your Design 
with 
Job Stories 
from 
Early Adopters
Design Iteration Checklist 
Prioritize your research findings
Story/Quote pairs 
Job Story 
summarizing key research finding 
When I 
situational and/or emotional trigger 
I want to a 
activity + goal 
so I can 
desired outcome
Story/Quote pairs 
Job Story 
summarizing key research finding 
When I 
situational and/or emotional trigger 
I want to a 
activity + goal 
so I can 
desired outcome 
Quote 
from test subject illustrating that pattern 
“This is what I think”
The Fashion Browser 
When I 
Login to the game 
I want to 
see gorgeous, creative outfits – made 
from the latest designer fashions 
so I can 
stay on top of fashion trends in a fun 
and relaxing way
The Fashion Browser 
When I 
Login to the game 
I want to 
see gorgeous, creative outfits – made 
from the latest designer fashions 
so I can 
stay on top of fashion trends in a fun 
and relaxing way 
I love seeing what’s new, going 
through my closet, putting 
together outfits – it’s the perfect 
way to unwind after a long day
The Armchair Stylist 
When I 
give fashion feedback to others 
I want to 
know my feedback had an effect 
so I can 
feel useful, satisfied and happier 
because I’m helping others be more 
fashionable
The Armchair Stylist I LOVE the idea of rating my 
When I 
give fashion feedback to others 
I want to 
know my feedback had an effect 
so I can 
feel useful, satisfied and happier 
because I’m helping others be more 
fashionable 
friends outfits and telling them 
how to dress better – I already do 
that in real life 
The Co-Creator Patti told me to put these shoes 
When I 
Need to dress up for an important event 
I want to 
raid my friend’s closet and get her 
feedback on my outfit 
so I can 
have her accessorize my look and help 
me feel confident - just like in real life :-) 
and belt together with this outfit – 
I would never think of that, but it 
TOTALLY works.
Design Iteration Checklist 
Summarize your research findings 
Update your MVP Canvas
Covet Fashion BEFORE 
Early Market 
Young women 18-30 
who play mobile 
fashion games 
Unmet Needs 
Aspirational dress-up 
in designer fashions 
PLUS advice from a 
celebrity stylist
Covet Fashion BEFORE 
Early Market 
Young women 18-30 
who play mobile fashion 
games 
Unmet Needs 
Aspirational dress-up 
in designer fashions 
PLUS advice from a 
celebrity stylist 
Solution 
F2P co-op game with 
real-world fashion 
content & hot trends 
Value Prop 
Vogue alternative - 
stay up-to-date on 
fashion by playing – 
not just looking
Covet Fashion BEFORE 
Early Market 
Young women 18-30 
who play mobile fashion 
games 
Unmet Needs 
Aspirational dress-up 
in designer fashions 
PLUS advice from a 
celebrity stylist 
Unfair Advantage 
F2P game experience 
Existing, addressable 
audience for fashion 
games 
Solution 
F2P co-op game with 
real-world fashion 
content & hot trends 
Value Prop 
Vogue alternative - stay 
up-to-date on fashion by 
playing – not just 
looking 
Early Metrics 
like/dislike metrics via 
interviews with hard-core 
fashion gamers
Covet Fashion BEFORE 
Key Assumptions 
Young women want a 
mobile game based on 
real-world fashion 
PLUS access to a 
celebrity stylist 
Early Market 
Young women 18-30 
who play mobile fashion 
games 
Unmet Needs 
Aspirational dress-up 
in designer fashions 
PLUS advice from a 
celebrity stylist 
Unfair Advantage 
F2P game experience 
Existing, addressable 
audience for fashion 
games 
Solution 
F2P co-op game with 
real-world fashion 
content & hot trends 
Value Prop 
Stay up-to-date on 
fashion by playing – not 
just looking (AKA Vogue 
replacement) 
Early Metrics 
like/dislike metrics via 
interviews with hard-core 
fashion gamers
Covet Fashion AFTER 
Early Market 
Young women 18-30 
who play mobile fashion 
games 
Women 18-45 like the 
game – and older 
women spend more 
Unmet Needs 
Aspirational dress-up 
in designer fashions 
PLUS advice from a 
celebrity stylist PLUS 
advice from wanna-be 
stylists
Covet Fashion AFTER 
Unfair Advantage 
F2P game experience 
Existing, addressable 
audience for fashion 
games 
Solution 
A F2P co-op game, 
based on proven 
mechanics and real-world 
fashion 
Value Prop 
Stay up-to-date on 
fashion by playing – 
not just looking (AKA 
Vogue replacement) 
Early Metrics 
like/dislike metrics via 
interviews with hard-core 
fashion gamers 
Early Market 
Young women 18-30 
who play mobile fashion 
games 
Women 18-45 like the 
game – and older 
women spend more 
Unmet Needs 
Aspirational dress-up 
in designer fashions 
PLUS advice from a 
celebrity stylist PLUS 
advice from wanna-be 
stylists
Covet Fashion AFTER 
Early Market 
Young women 18-30 
who play and love 
mobile fashion games 
Women 18-45 like the 
game – and older 
women spend more 
Unmet Needs 
Aspirational dress-up 
in designer fashions 
with advice from a 
celebrity stylist plus 
advice from wanna-be 
stylists 
Unfair Advantage 
F2P game experience 
Existing, addressable 
audience for fashion 
games 
Solution 
A F2P co-op game, 
based on proven 
mechanics and real-world 
fashion 
Value Prop 
Stay up-to-date on 
fashion by playing – not 
just looking (AKA Vogue 
replacement) 
Early Metrics 
like/dislike metrics via 
interviews with hard-core 
fashion gamers 
Key Assumptions 
Young women want a 
mobile game based on 
real-world fashion 
and will spend $$ on a 
game based on real-world 
fashion 
Young women want 
access to a celebrity 
stylist – AND other up-and- 
coming stylists
Design Iteration Checklist 
Summarize your research findings 
Update your MVP Canvas 
Update your Product Narrative & Core Loop
isC ofvoert EFansthhiuons iParsotdsuct Narrative 
Discovery 
Mastery 
Onboarding 
Habit-Building
isC ofvoert EFansthhiuons iParsotdsuct Narrative 
Discovery 
Mastery 
Onboarding 
Habit-Building 
Discover Your Style 
Take a Style Quiz with Rachel Zoe 
Attend an Event 
Spend some $$ & dress-up 
in beautiful clothes 
Browse Your Stream 
Make a Collection 
Make influential outfits  
Get early access to the 
newest designer fashions 
Check out award-winning outfits 
players are putting together
Covet Fashion Core Loop 
Get Results 
& Reward 
Choose Event to Dress For 
Dress for Event” 
Make Outfit 
With Social Feedback 
Messages Waiting 
Read/Respond to Messages 
Read New Content Browse Style Feed 
Without Social Feedback 
Submit 
Outfit 
Go 
Shopping
Design Iteration Checklist 
Summarize your research findings 
Update your MVP Canvas 
Update your Product Narrative & Core Loop 
Sketch out key screens – information on the page
Choose a 
Device Template
isP rfoodru cEt nNtahrurastiivaests 
Discovery 
Mastery 
Onboarding 
Habit-Building
I love seeing what’s 
new, going through my 
closet, putting together 
outfits – it’s the perfect 
way to unwind after a 
long day 
Style Feed for Fashion Browsers
Shared Closet for Co-creators Patti told me to borrow 
these shoes and belt for 
this outfit – I would 
never think of doing that 
combo, but it TOTALLY 
works. 
Patti’s Closet 
Dresses Intimates 
OPEN 
SLOT 
OPEN 
SLOT 
Top 
s 
Bottoms 
Shoe 
s 
Bags Jewelry 
Scarve 
s 
23 
items
Design Iteration Checklist 
Summarize your research findings 
Update your MVP Canvas 
Update your Product Narrative & Core Loop 
Sketch out key screens 
Write your Summary/Elevator Pitch
Build Your Dream Closet 
Collect designer clothes  dress for gala events  
build a lust-worthy closet of stunning outfits
Discover & Express Your Personal Style 
Glamorous Trendsetting Understated
Design Iteration Speedbumps
Design Iteration Speedbumps 
• False-negative pivot – changing too much too soon
Design Iteration Speedbumps 
• False-negative pivot – changing too much too soon 
• Focusing on customer’s solution (not the problem)
Design Iteration Speedbumps 
• False-negative pivot – changing too much too soon 
• Focusing on customer’s solution (not the problem) 
• Confusion or distrust around customer discovery
Design Iteration Speedbumps 
• False-negative pivot – changing too much too soon 
• Focusing on customer’s solution (not the problem) 
• Confusion or distrust around customer discovery 
• Lack of cross-functional collaboration
Design Iteration Speedbumps 
• False-negative pivot – changing too much too soon 
• Focusing on customer’s solution (not the problem) 
• Confusion or distrust around customer discovery 
• Lack of cross-functional collaboration 
• Poor value prop – AKA emperor has no clothes
Recommended Viewing 
Turning Insight Into Product Rachel Derkis-Gelman
Recommended Reading 
9AM PT WED 11/12 
Game Design Workshop 
9AM PT WED 11/12 
Stanford d.school website 
http://mvpdesignhacks.com/sprint7
Week 7 Office Hours 
7PM PT TUE 11/18 
VIP Coach Rachel Derkis-Gelman 
9AM PT WED 11/19 
VIP Coach Tracy Fullerton 
http://mvpdesignhacks.com/sprint6

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MVP Design Hacks 7: Iterate Your Design with Customer Insights

  • 1. Iterate your design with customer insights SPRINT 7
  • 2. Your best teacher is your last mistake Ralph Nadar
  • 3. Your best teacher is your last mistake Ralph Nadar You are here
  • 5. Iterate Your Design Iterate your Design with Job Stories from Early Adopters
  • 6.
  • 7. Design Iteration Checklist Prioritize your research findings
  • 8. Story/Quote pairs Job Story summarizing key research finding When I situational and/or emotional trigger I want to a activity + goal so I can desired outcome
  • 9. Story/Quote pairs Job Story summarizing key research finding When I situational and/or emotional trigger I want to a activity + goal so I can desired outcome Quote from test subject illustrating that pattern “This is what I think”
  • 10. The Fashion Browser When I Login to the game I want to see gorgeous, creative outfits – made from the latest designer fashions so I can stay on top of fashion trends in a fun and relaxing way
  • 11. The Fashion Browser When I Login to the game I want to see gorgeous, creative outfits – made from the latest designer fashions so I can stay on top of fashion trends in a fun and relaxing way I love seeing what’s new, going through my closet, putting together outfits – it’s the perfect way to unwind after a long day
  • 12. The Armchair Stylist When I give fashion feedback to others I want to know my feedback had an effect so I can feel useful, satisfied and happier because I’m helping others be more fashionable
  • 13. The Armchair Stylist I LOVE the idea of rating my When I give fashion feedback to others I want to know my feedback had an effect so I can feel useful, satisfied and happier because I’m helping others be more fashionable friends outfits and telling them how to dress better – I already do that in real life 
  • 14. The Co-Creator Patti told me to put these shoes When I Need to dress up for an important event I want to raid my friend’s closet and get her feedback on my outfit so I can have her accessorize my look and help me feel confident - just like in real life :-) and belt together with this outfit – I would never think of that, but it TOTALLY works.
  • 15. Design Iteration Checklist Summarize your research findings Update your MVP Canvas
  • 16. Covet Fashion BEFORE Early Market Young women 18-30 who play mobile fashion games Unmet Needs Aspirational dress-up in designer fashions PLUS advice from a celebrity stylist
  • 17. Covet Fashion BEFORE Early Market Young women 18-30 who play mobile fashion games Unmet Needs Aspirational dress-up in designer fashions PLUS advice from a celebrity stylist Solution F2P co-op game with real-world fashion content & hot trends Value Prop Vogue alternative - stay up-to-date on fashion by playing – not just looking
  • 18. Covet Fashion BEFORE Early Market Young women 18-30 who play mobile fashion games Unmet Needs Aspirational dress-up in designer fashions PLUS advice from a celebrity stylist Unfair Advantage F2P game experience Existing, addressable audience for fashion games Solution F2P co-op game with real-world fashion content & hot trends Value Prop Vogue alternative - stay up-to-date on fashion by playing – not just looking Early Metrics like/dislike metrics via interviews with hard-core fashion gamers
  • 19. Covet Fashion BEFORE Key Assumptions Young women want a mobile game based on real-world fashion PLUS access to a celebrity stylist Early Market Young women 18-30 who play mobile fashion games Unmet Needs Aspirational dress-up in designer fashions PLUS advice from a celebrity stylist Unfair Advantage F2P game experience Existing, addressable audience for fashion games Solution F2P co-op game with real-world fashion content & hot trends Value Prop Stay up-to-date on fashion by playing – not just looking (AKA Vogue replacement) Early Metrics like/dislike metrics via interviews with hard-core fashion gamers
  • 20. Covet Fashion AFTER Early Market Young women 18-30 who play mobile fashion games Women 18-45 like the game – and older women spend more Unmet Needs Aspirational dress-up in designer fashions PLUS advice from a celebrity stylist PLUS advice from wanna-be stylists
  • 21. Covet Fashion AFTER Unfair Advantage F2P game experience Existing, addressable audience for fashion games Solution A F2P co-op game, based on proven mechanics and real-world fashion Value Prop Stay up-to-date on fashion by playing – not just looking (AKA Vogue replacement) Early Metrics like/dislike metrics via interviews with hard-core fashion gamers Early Market Young women 18-30 who play mobile fashion games Women 18-45 like the game – and older women spend more Unmet Needs Aspirational dress-up in designer fashions PLUS advice from a celebrity stylist PLUS advice from wanna-be stylists
  • 22. Covet Fashion AFTER Early Market Young women 18-30 who play and love mobile fashion games Women 18-45 like the game – and older women spend more Unmet Needs Aspirational dress-up in designer fashions with advice from a celebrity stylist plus advice from wanna-be stylists Unfair Advantage F2P game experience Existing, addressable audience for fashion games Solution A F2P co-op game, based on proven mechanics and real-world fashion Value Prop Stay up-to-date on fashion by playing – not just looking (AKA Vogue replacement) Early Metrics like/dislike metrics via interviews with hard-core fashion gamers Key Assumptions Young women want a mobile game based on real-world fashion and will spend $$ on a game based on real-world fashion Young women want access to a celebrity stylist – AND other up-and- coming stylists
  • 23. Design Iteration Checklist Summarize your research findings Update your MVP Canvas Update your Product Narrative & Core Loop
  • 24. isC ofvoert EFansthhiuons iParsotdsuct Narrative Discovery Mastery Onboarding Habit-Building
  • 25. isC ofvoert EFansthhiuons iParsotdsuct Narrative Discovery Mastery Onboarding Habit-Building Discover Your Style Take a Style Quiz with Rachel Zoe Attend an Event Spend some $$ & dress-up in beautiful clothes Browse Your Stream Make a Collection Make influential outfits  Get early access to the newest designer fashions Check out award-winning outfits players are putting together
  • 26. Covet Fashion Core Loop Get Results & Reward Choose Event to Dress For Dress for Event” Make Outfit With Social Feedback Messages Waiting Read/Respond to Messages Read New Content Browse Style Feed Without Social Feedback Submit Outfit Go Shopping
  • 27. Design Iteration Checklist Summarize your research findings Update your MVP Canvas Update your Product Narrative & Core Loop Sketch out key screens – information on the page
  • 28. Choose a Device Template
  • 29. isP rfoodru cEt nNtahrurastiivaests Discovery Mastery Onboarding Habit-Building
  • 30. I love seeing what’s new, going through my closet, putting together outfits – it’s the perfect way to unwind after a long day Style Feed for Fashion Browsers
  • 31. Shared Closet for Co-creators Patti told me to borrow these shoes and belt for this outfit – I would never think of doing that combo, but it TOTALLY works. Patti’s Closet Dresses Intimates OPEN SLOT OPEN SLOT Top s Bottoms Shoe s Bags Jewelry Scarve s 23 items
  • 32. Design Iteration Checklist Summarize your research findings Update your MVP Canvas Update your Product Narrative & Core Loop Sketch out key screens Write your Summary/Elevator Pitch
  • 33. Build Your Dream Closet Collect designer clothes  dress for gala events  build a lust-worthy closet of stunning outfits
  • 34. Discover & Express Your Personal Style Glamorous Trendsetting Understated
  • 36. Design Iteration Speedbumps • False-negative pivot – changing too much too soon
  • 37. Design Iteration Speedbumps • False-negative pivot – changing too much too soon • Focusing on customer’s solution (not the problem)
  • 38. Design Iteration Speedbumps • False-negative pivot – changing too much too soon • Focusing on customer’s solution (not the problem) • Confusion or distrust around customer discovery
  • 39. Design Iteration Speedbumps • False-negative pivot – changing too much too soon • Focusing on customer’s solution (not the problem) • Confusion or distrust around customer discovery • Lack of cross-functional collaboration
  • 40. Design Iteration Speedbumps • False-negative pivot – changing too much too soon • Focusing on customer’s solution (not the problem) • Confusion or distrust around customer discovery • Lack of cross-functional collaboration • Poor value prop – AKA emperor has no clothes
  • 41. Recommended Viewing Turning Insight Into Product Rachel Derkis-Gelman
  • 42. Recommended Reading 9AM PT WED 11/12 Game Design Workshop 9AM PT WED 11/12 Stanford d.school website http://mvpdesignhacks.com/sprint7
  • 43. Week 7 Office Hours 7PM PT TUE 11/18 VIP Coach Rachel Derkis-Gelman 9AM PT WED 11/19 VIP Coach Tracy Fullerton http://mvpdesignhacks.com/sprint6