Presentation on the 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference.
http://www.seeita.org/
http://www.seeita.org/?conference_agenda
2. 8th
SEEITA – 7th
SEE ICT Forum Meeting & 7th
MASIT Open Days Conference
14-15 October 2010, Ohrid www.seeita.org
About me
• Consultant and Trainer in Trajkovski & Partners
Consulting
• Quality and Information Security Manager
• B.Sc. in Electrical Engineering
• Master student – e-Business management
• ICMCI Certified Management Consultant – CMC
• ECQA certified IT Security and e-Security Manager
• Member of Board of Directors and Chairman of the
Committee for Events of itSMF Macedonia
9. 8th
SEEITA – 7th
SEE ICT Forum Meeting & 7th
MASIT Open Days Conference
14-15 October 2010, Ohrid www.seeita.org
Citizens using the Internet and e-
Government
Figure 1. Percentage of citizens using the Internet and e-Government (Source: Eurostat 2009)
Overall progress in
citizen using
governmental e-
services between
2004 and 2008:
• 4% - 7% for
EU15
• 3% - 4% for
EU12
10. 8th
SEEITA – 7th
SEE ICT Forum Meeting & 7th
MASIT Open Days Conference
14-15 October 2010, Ohrid www.seeita.org
WHY, not to use e-services?
• The e-service doesn’t offer any additional
benefits vs. the regular service
• The e-service is not relevant
• It is too complicated
• It is not as quality as the regular service
• A trust issue
• It is not obligatory
• …….
11. 8th
SEEITA – 7th
SEE ICT Forum Meeting & 7th
MASIT Open Days Conference
14-15 October 2010, Ohrid www.seeita.org
Understanding the issues
• Why is trust an issue:
– involvement of sensitive and personal information
– risk from disclosure and misuse of important
information and documents
– absence of physical contact, visual communication
and tangibility
• How to start overcoming this issue?
– Information security
– …….
15. 8th
SEEITA – 7th
SEE ICT Forum Meeting & 7th
MASIT Open Days Conference
14-15 October 2010, Ohrid www.seeita.org
Types of e-services
• E-services that don’t have critical impact on
our lives or business
– e-mails, social networks, chats, blogs,
collaboration workspaces…
• E-services that have crucial impact on our
lives, private and business wise
– e-banking, e-procurement, e-auctions, e-
government, e-healthcare…
16. 8th
SEEITA – 7th
SEE ICT Forum Meeting & 7th
MASIT Open Days Conference
14-15 October 2010, Ohrid www.seeita.org
Example of e-service activities
• registering for user identity - e.g. membership application
• updating user information - e.g. new address
• updating user status - e.g. credit card account balance
• submitting application - e.g. credit card, driving license
• placing order - e.g. buying and selling of stocks and funds
• doing payment transaction - e.g. credit card payment
• searching for information - e.g. business matching
• exchanging information - e.g. chatroom
• receiving information and service - e.g. education notes
• doing survey, etc…
17. 8th
SEEITA – 7th
SEE ICT Forum Meeting & 7th
MASIT Open Days Conference
14-15 October 2010, Ohrid www.seeita.org
What means Information?
• Information is an asset to the organization,
which has value to organization and needs to
be protected appropriately
• Types of information:
– Printed or written on paper
– Electronic
– Send by mail or other electronic connections
– Presented on company’s promotional materials,
web site
– Spoken
18. 8th
SEEITA – 7th
SEE ICT Forum Meeting & 7th
MASIT Open Days Conference
14-15 October 2010, Ohrid www.seeita.org
What means Information
Security?
• Providing confidentiality, integrity and
availability of written, spoken and
electronic information
– Confidentiality - limiting information access and
disclosure to authorized users and preventing
access by or disclosure to unauthorized ones
– Integrity - accuracy and completeness
– Availability - accessibility and usability upon
demand by an authorized entity
20. 8th
SEEITA – 7th
SEE ICT Forum Meeting & 7th
MASIT Open Days Conference
14-15 October 2010, Ohrid www.seeita.org
Implement Information Security
Management System
• Conduct risk assessment
• Define and enforce IS policies
– ISMS policy, Privacy policy, e-Privacy policy
• Define and enforce IS procedures
– Business continuity planning, Access control ….
• Identify and implement relevant IS controls
– firewall, cryptography, SSL, PKI and DC
• Take in consideration best practices and
standards
– ISO 27001, ITIL, ISO 20000, COBIT, ITAF …
22. 8th
SEEITA – 7th
SEE ICT Forum Meeting & 7th
MASIT Open Days Conference
14-15 October 2010, Ohrid www.seeita.org
Raise awareness
• Raise awareness for:
– the purpose of e-service
– the benefits from the e-service
– the need for information security
– how is information security organized and
implemented
– importance and existence of IS controls and tools
among management, employees, clients, users, ….