ITSM Qualification Schemes
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The document discusses various IT service management certification schemes, including: 1. ISO 20000 certification for organizations to certify their quality management system and processes supporting IT services. It involves an assessment by an independent certification body. 2. ISO 20000 qualifications for individuals including foundation, professional, management, and auditing levels to certify understanding and competence in ISO 20000. 3. ITIL version 3 qualifications using a points-based system with levels for foundation, intermediate lifecycle, capability, and expert certifications. The qualifications focus on different aspects of IT service lifecycle and management.
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ITSM Qualification Schemes
- 1. IT SERVICE MANAGEMENT Qualification Schemes
- 3. Certifications for Organizations ISO 20000 certification scheme
- 7. Certifications for Professionals ISO 20000 Qualifications
- 9. ISO 20000 Certification scheme
- 14. Certifications for Professionals ITIL v3 Qualifications
- 16. ITIL v3 Qualification Scheme ITIL Foundation for Service Management Managing through the Lifecycle ITIL Diploma Advanced SM Professional PP & O Service Capability Modules OS & A RC & V SO & A
- 23. ITIL v3 Advanced SM Professional Under Development
- 24. Qualification and Certification Pyramid
Editor's Notes
- It describes an integrated set of management processes for the effective delivery of services to the business and its customers
- Demand for this certification is without question increasing rapidly, a trend which is likely to continue. To support this, EXIN has already made the Foundation Level examination available at Prometric and Pearson Vue. Although using core principles of other major frameworks, these qualifications are based on an international independent quality standard. They seem set to go from strength to strength.
- Planning, Protection & Optimisation Service Offerings & Agreements Release Control & Validation Operational Support & Analysis