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Chap 10.2 Manage Communication

PMBOK 6th edition updated slides by process:
https://www.slideshare.net/anandbobade/chap-100-project-communication-management-overview
https://www.slideshare.net/anandbobade/chap-101-plan-communication-management
https://www.slideshare.net/anandbobade/chap-102-manage-communication
https://www.slideshare.net/anandbobade/chap-103-monitor-communication

Free Video Training on Youtube - PMBOK6th edition:
1. Integration Management: https://youtu.be/NdzADFfoRxA
2. Scope Management: https://youtu.be/9u6f2NXlGnI
3. Quality Management: https://youtu.be/8zteKSxDyt4
4. Stakeholder management: https://youtu.be/Vhjc6T9R4d8

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Chap 10.2 Manage Communication

  1. 1. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) Chapter 10 – Project Communication Management PMP Trainer: Anand BobadePMBOK 6th Edition, 2019, All rights reserved. Manage Communication SIXTH EDITION
  2. 2. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) 10.2 Manage Communications L : Lesson Overview Manage Communication Definition Manage Communication ITTO Communication channels Communication Skills Project Reporting Review
  3. 3. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) Plan Communication Manage Communication Monitor Communication Project communication Management processes P E MC
  4. 4. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) It is the process of creating, collecting, distributing, storing, retrieving, and the ultimate disposition of project information in accordance to the communications management plan. The key benefit of this process is that it enables an efficient and effective communications flow between project stakeholders. Ensure Information being: Appropriately generated Received Understood Stakeholder can request: Further information Clarification Discussion Manage Communications
  5. 5. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) Techniques & Considerations for effective communications Management: Sender Receiver model Choice of Media Writing style Meeting management & Presentation Techniques Facilitation Techniques Listening Techniques Manage Communications
  6. 6. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) It is the process of creating, collecting, distributing, storing, retrieving, and the ultimate disposition of project information in accordance to the communications management plan. The key benefit of this process is that it enables an efficient and effective communications flow between project stakeholders. Creating Collecting Distributing Storing Retrieving Disposition Manage Communications process definition
  7. 7. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) Manage Communications -> ITTO Communication technology Communication methods Communication skills Project Management Information system Project reporting Interpersonal and team skills Meetings Project Communication PMP updates Project document updates OPA updates Inputs Tools & Techniques Outputs Project Management Plan Project documents Work Performance reports Enterprise environmental factors Organizational process assets
  8. 8. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) Manage Communications->Inputs Project Management Plan Project documents Work Performance reports Enterprise environmental factors Organizational process assets
  9. 9. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) Project Management Plan Manage Communications->Inputs -> Project Management Plan Resource Management plan Stakeholder engagement plan Communication Management plan Following subsidiary plans will provide key inputs.
  10. 10. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) Project documents Following Project documents will provide key inputs. Manage Communications->Inputs -> Project documents Change Log Issue log Lessons learned register Quality reports Stakeholder Register Risk Report
  11. 11. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) Work Performance reports Collection of Project performance information that will facilitate discussion & to create communication Manage Communications->Inputs -> Work Performance reports
  12. 12. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) Organization Culture & structure, Government or industry standards & regulations Project Management Information System Policies, Procedures, Processes & guidelines Templates, Historical information Manage Communications->Inputs -> EEF & OPA Enterprise environmental factors Organizational process assets
  13. 13. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) Manage Communications->Tools & Techniques Communication technology Communication methods Communication skills Project Management Information system Project reporting Interpersonal and team skills Meetings
  14. 14. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) Communication skills Following Communication skills will be used to manage communications. •Clear purpose, relationships, information sharing, leadership Communication competence •Coach, mentor, negotiateFeedback •Body language, gestures, voice tone, facial expressions, mirroring, eye contact Nonverbal •formal, based on the needs of the audience and project objectives Presentations Manage Communications->T&T -> Communication skills
  15. 15. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) Project Management Information system Project information is managed & distributed via: Sign-off documents, Letters, Memos & reports Hard‐copy - Document management E‐mail, fax, voice mail, telephone, video and web conferencing, websites, and web publishing Electronic Communications Management Web interfaces to scheduling and Project management software PMIS Manage Communications->T&T->PMIS
  16. 16. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) Project reporting Collect & distribute project information: Status Report (Where the project now stands) Progress Report (What has been accomplished) Trend Report (If performance is improving or deteriorating) Forecasting Report (Future project status and performance) It involves: Periodic collection of information Analysis of baseline vs. actuals Understand & communicate progress Manage Communications->T&T-> Project reporting
  17. 17. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) Project reporting Reports needs to provide information at appropriate level for each audience. Elaborate status report may include: Analysis of past performance Analysis of project forecasts Current status of risks and issues Work completed during the period Work to be completed in the next period Summary of changes approved in the period Other relevant information, which is reviewed and discussed. Manage Communications->T&T-> Project reporting
  18. 18. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) Interpersonal and team skills Following Interpersonal and team skills will be used: Manage Communications->T&T-> Interpersonal and team skills Active listening Conflict management Political awareness Cultural awareness Meeting management Networking
  19. 19. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) Manage Communications -> Output Project Communication PMP updates Project document updates OPA updates
  20. 20. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) Project Communication Project communication includes: Performance reports Deliverables status Schedule progress Cost incurred Factors that influence Project Communications: Urgency & Impact Method of delivery Level of confidentiality Manage Communications -> Output -> Project Communication
  21. 21. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) PMP updates Manage Communications -> Output -> PMP updates Stakeholder engagement plan Communication Management plan Following subsidiary plans may get updated.
  22. 22. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) Project document updates Following Project documents may get updated. Manage Communications -> Output -> Project document updates Issue log Lessons learned register Project Schedule Risk Register Stakeholder Register
  23. 23. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) OPA updates Stakeholder notifications & Feedback Project reports Project presentations, Project records Lessons learned documentation Manage Communications -> Output -> OPA updates
  24. 24. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com) Manage Communication -> Review Manage Communication Definition Manage Communication ITTO Communication channels Communication Skills Project Reporting PMIS
  25. 25. PMBOK 6 - All rights reserved; By: Anand Bobade (nmbobade@gmail.com)

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