Pmp chap13 - project stakeholder management details

By: Anand Bobade (nmbobade@gmail.com)
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• Sample Questions
PMBOK Chapter 13 :
Project Stakeholder Management
Identify
Stakeholder
Plan Stakeholder
management
Manage
Stakeholder
Engagement
Control
Stakeholder
Engagement
Mon. & ControlInitiating Planning Executing

Chap 13 - Project Stakeholder Management-
Stakeholder Definition
Stakeholder Management Definition
Stakeholder Management Processes
Each Process in details
Review of Stakeholder Management knowledge area
Self Assessment
L1 L2 L3 L4

Stakeholder:
An individual, group or organization who may
affect, be affected by a decision, activity or
outcome of the project.
Chap 13 - Project Stakeholder Management

Start early & Continue throughout the project.
Lay foundation
for Project
success
Right
Stakeholder
identification is
the first step
Knowing your
stakeholder,
gives you ability
to manage
them
Helps PM to
define strategy
to manage
stakeholders
Chap 13 - Project Stakeholder Management

Chap 13. Project Stakeholder Management-> Definition
Identifying people, groups or organizations that could
impact or impacted by the project.
Analyze stakeholder expectations & their impact on project.
Develop an appropriate stakeholder engagement strategies.
Stakeholder
Management
Identify
Analyze
expectations
Develop
Strategy
Engage
People
Group
Organization

13.1 Identify Stakeholders
• Identifying people, groups, or organizations that could impact or be
impacted by a decision, activity, or outcome of the project.
13.2 Plan Stakeholder Management
• Developing appropriate management strategies to effectively engage
stakeholders throughout the project life cycle, based on the analysis of
their needs, interests, and potential impact on project success.
13.3 Manage Stakeholder Engagement
• Communicating & working with stakeholders to meet their needs/
expectations, address issues as they occur, & foster appropriate
stakeholder engagement in project activities through’t project life cycle.
13.4 Control Stakeholder Engagement
• Monitoring overall project stakeholder relationships and adjusting
strategies and plans for engaging stakeholders.
Chap 13. Project Stakeholder Management-> Processes

Introduction
Identify Stakeholders Definition
Identify Stakeholders - ITTO
Classification models
Salience Model
Additional stakeholder classification
Data flow diagram
Review
Self Assessment

Initial Stakeholder Identification
Those who are
affected by the
project
Those who
Influence the
project
Helps PM to
properly focus on
the stakeholders
Ongoing Stakeholder
Identification
Revisit initial
stakeholder list
Project
stakeholders
changes occurs
though out project
lifecycle
Helps PM to focus
on the stakeholder
relationship
13.1 Identify Stakeholders->Introduction

13.1 Identify Stakeholders ->Definition
Identifying
Decision Activity
Outcome
People Group
Organization
Impact or
Impacted by
Project
Analyzing & documenting stakeholder interests, involvement,
influence, & potential impact on project success.
Identifying people, groups or organizations that could
impact or be impacted by a decision, activity or
outcome of the project.

13.1 Identify Stakeholders ->ITTO
Inputs (4)
• Project Charter
• Procurement
Documents
• Enterprise
Environmental
Factors
• Organizational
Process Assets
Tools &
Techniques(3)
• Stakeholder
Analysis
• Expert Judgment
• Meetings
Outputs(1)
• Stakeholder
Register

13.1 Identify Stakeholders ->Inputs
Project Charter Procurement
Documents
Enterprise
Environmental
Factors
Organizational
Process Assets

Project Charter
Internal & External stakeholders -
Sponsor or Customer
Procurement
Documents
Contract or Proposal – help Identify
stakeholders

Enterprise
Environmental
Factors
Organizational
Process Assets
Stakeholder Register from old projects
Lessons Learned
Organization Structure
External Agencies – Government. , Labor unions

13.1 Identify Stakeholders ->T&T
Stakeholder
Analysis
Expert
Judgment
Meetings

13.1 Identify Stakeholders ->T&T -> Stakeholder analysis
Stakeholder
Analysis
Understand Organization environment
Identify Roles, interests, expectations, influence
Identify Supporters (champions) & Challengers
Asses stakeholder reactions & Leverage relationships
Identify
stakehold
ers
Analyze &
Assess
Classify or
Group
Conduct
Meetings
Document
details
It involves stakeholder identification and analysis.
Used progressively till stakeholder register is developed.

Stakeholder
Analysis
• Project Management Team
• Customer & Sponsor , Other PM'sInterviews
• Project Team
• Customer & Sponsor, Other PM’sWorkshop
meetings
• Project related document
• Procurement related documentsDocument
Review
• PM, Consultant, PMO, everyone involved
Expert
Judgment
Tools used for stakeholder identification/analysis:

Stakeholder
Analysis
Project Manager
Project Management
Team
Project Team
members
Project
Sponsor/Customer
Users
Customer
Organization
Company
owner/shareholders/
partners
Impacted Company
departments
Consultants
Some of the common stakeholders:
Name / Designation,
company
Phone Email Level of
Power
Level of
influence
Current
Engageme
nt Level
Target
Engagement
Level
Anand Bobade, PM, DC 123456 nmb@gmail.com H H Neutral Leading
Ravindra, Director, ABC corp 453535 ravi@gmail.com H M Neutral Supporter

Stakeholder
Analysis
Positive Negative
Direct Indirect
Needs &
Requiremen
ts
Analyse identified stakeholders:

Stakeholder
Analysis
Classify or group Stakeholder using
classification Models:
Power/
Interest Grid
Power/
Influence
grid
Influence/
Impact Grid
Salience
Model

Stakeholder
Analysis
Interest
Low
High
High
Power
H/L H/H
L/L L/H
Document interests &
motivations
Identify conflicting
interests.
Identify relationships
between
stakeholders.
Determine level of
participation
required.
Keep Satisfied Manage Closely
Monitor Keep Informed
How to manage?
Power/Interest grid:

Stakeholder
Analysis
Identify Power &
level of Influence.
Identify stakeholders
that can make project
unsuccessful.
Identify stakeholders
whose influence
evolves.
Determine
communication
media and style.
Influence
Low
High
High
Power
H/L H/H
L/L L/H
Power/Influence grid:

Stakeholder
Analysis
• Ability to impose their will.Power
• Need for immediate attention.Legitimacy
• Appropriateness of their involvement level.Urgency
Power
LegitimacyUrgency
Salience Model - Mitchell, Agle & Wood (1997-99)

Stakeholder
Analysis
• Dormant stakeholders: one attribute, low salience. do nothing.Green
• Expectant stakeholders: two attributes, moderate salience. Always expecting
somethingAmber
• Definitive stakeholders: all three attributes, high salience. Immediate priority.Red
Salience Model - Mitchell, Agle & Wood (1997-99)

Stakeholder
Analysis
• Best stakeholders. Get into project, if there
is something horribly wrong. sharing micro-
level details is not advisable.
1.Dormant:
• Another wonderful classification. Give
them regular status updates and they’ll be
happy.
2.Discretionary:
• People that think their work needs
immediate attention. Spending much time
& effort doesn't gain anything.
3.Demanding:
• Have power and legitimacy, but do not
have urgency. Focus on their expectations.
4.Dominant:

Stakeholder
Analysis
• Have power and urgency, but no legitimacy.
Keep such stakeholders appropriately
engaged or satisfied.
5.Dangerous:
• Have no real power. Need to be managed
as they can easily align themselves with
others & hence influence project.
6.Dependent:
• Critical stakeholders. Provide focused
attention to these stakeholders.7.Definitive:
• Investing time and effort on such people
will not help.
8.Non-
stakeholders:

Stakeholder
Analysis
• Project supporter with positive attitude.Champions
• No direct involvement / spectator, No
influence expected.Neutral
• Challenge the project, project success
barrios.Challenger
• Can be champion or challenger.
• Support Champion & manager Challenger.
Decision
Makers
Additional classifications:

13.1 Identify Stakeholders->T&T->Expert Judgment
Expert
Judgment
Senior management.
Subject matter experts.
Industry groups and consultants.
Professional and technical associations.
Project managers experience in similar Projects.
Identified stakeholders.

Meetings
Interviews
Project Management
Team
Customer & Sponsor
Other PM's
Workshop
meetings
Project Team
Customer & Sponsor
Other PM’s
13.1 Identify Stakeholders->T&T->Meetings

Meetings
Who is directly & indirectly involved with the project?
Who may be affected by the project’s outcome?
Who gains or loses from the project’s success?
Who wants to complete the project successfully and who doesn’t?
Who are the suppliers, Competitors, shareholders?
Who is the end user of the project?
Is any local community impacted by the project or its outcome?
Who has the authority to influence the project or its outcome?
Who has the authority to make the project succeed or fail?
Brainstorming Sessions:
13.1 Identify Stakeholders->T&T->Meetings

13.1 Identify Stakeholders ->Output
Stakeholder
Register

13.1 Identify Stakeholders ->Output->Stakeholder Register
Stakeholder
Register
A project document including identification, assessment &
classification of project stakeholders.
Stakeholder assessment & classification information.
Register will be updated with new stakeholders as Project
progresses. (Continuous process)
Name /
Designation,
company
Contact Email Level of
Power
Level of
influence
Current
Engagement
Level
Target
Engagement
Level
Collecting
Requirements
Quality
management
planning
Communication
Management
Planning
Risk
Management
Planing
To identify Risks
Procurement
Management
planing
Used in

13.1 Identify Stakeholders ->Process Flow

13.1 Identify Stakeholders -> Review
Identify Stakeholders Definition
Identify Stakeholders - ITTO
Stakeholder classification
Classification models
Salience Model

Self Assessment
Salience Model is used to categorized Stakeholders. It has three core attributes which
helps in the classification, which one of the attribute is irrelevant.
Answer: B. Influence
• PowerA
• InfluenceB.
• LegitimacyC.
• UrgencyD.

Project stakeholders identification exercise
Project is launched to develop complete Hospital including building, setup
functional team to execute operations. Identify the stakeholders for the project?
Hospital Project
Local Community Doctors Patients Medical Shops Blood banks
Public in general Local Police Government
Project Team, PM,
Sponsor
2
Minutes

• Learn visually

Introduction
Plan Stakeholder Management Definition
Plan Stakeholder Management - ITTO
Stakeholder Engagement Assessment Matrix
Stakeholder Management Plan
Data flow diagram
Review
Self Assessment

Introduction – Stakeholder Management Processes
• Identifying people, groups, or organizations that could impact or be
impacted by a decision, activity, or outcome of the project
• Developing appropriate management strategies to effectively engage
stakeholders throughout the project life cycle, based on the analysis of
their needs, interests, and potential impact on project success.
• Communicating & working with stakeholders to meet their needs/
expectations, address issues as they occur, & foster appropriate
stakeholder engagement in project activities through’t project life cycle.
• Monitoring overall project stakeholder relationships and adjusting
strategies and plans for engaging stakeholders.

Engage StakeholdersDeveloping Strategies
To
Needs Interests Impact
Analyzing
Developing appropriate management strategies to
effectively engage stakeholders throughout project life
cycle, based on analysis of their needs, interests &
impact on project success.

13.2 Plan Stakeholder Management-> ITTO
Inputs (4)
• Project
Management Plan
• Stakeholder
Register
• Enterprise
Environmental
Factors
• Organizational
Process Assets
Tools &
Techniques(3)
• Expert Judgment
• Meetings
• Analytical
Techniques
Outputs(2)
• Stakeholder
Management Plan
• Project Documents
Updates

Project
Management Plan
Stakeholder
Register
Enterprise
Environmental
Factors
Organizational
Process Assets
13.2 Plan Stakeholder Management-> ITTO

13.2 Plan Stakeholder Management->Input->PMP
Project
Management Plan
Selected Project lifecycle & applicable processes
details.
Project execution details.
Human resource plan & requirements
details.
Change Management plan.
Communication needs & techniques.

13.2 Plan Stakeholder Manag.->Input->Stakeholder Register
Stakeholder
Register
Contains all information of identified Stakeholders.
Stakeholder assessment & classification.
Register will be updated with new stakeholders as
Project progresses.
Name / Designation,
company
Phone Email Level of
Power
Level of
influence
Current
Engageme
nt Level
Target
Engagement
Level
Anand Bobade, PM, DC 123456 nmb@gmail.com H H
Ravindra, Director, ABC corp 453535 ravi@gmail.com H M

13.2 Plan Stakeholder Manag.->Input->EEF
Enterprise
Environmental
Factors
All EEF are inputs.
Adapt Management of Stakeholders to Project environment.

Organizational
Process Assets
All OPA as used as inputs.
Important OPA are:
Provides insight on previous Stakeholder Management plans
13.2 Plan Stakeholder Manag.->Input->OPA

13.2 Plan Stakeholder Management -> T&T
Expert Judgment Meetings
Analytical
Techniques

13.2 Plan Stakeholder Manag.->T&T->Expert Judgement
Expert Judgment
Applied to determine stakeholder engagement level.
Engagement level can change during project execution.
Can be provided by group or Individual.
Senior
Management
Team Members
Other units or
individuals
Identified
stakeholders
Project managers
of similar projects
Industry experts SME's
Individual Consultation: 1:1 meetings , Interviews
Group discussion: Focus groups, Panel formats, Survey.

13.2 Plan Stakeholder Manag.->T&T->Meetings
Meetings
Experts and project team defines the required
engagement level of all stakeholders.
This information will be a part of stakeholder
management plan.

13.2 Plan Stakeholder Manag.->T&T->Analytical Techniques
Analytical
Techniques
Compare current engagement level to planned level.
Engagement levels can be:
Unaware Resistant Neutral Supportive Leading
C: Current engagement level
D: Desired engagement level
Stakeholder Engagement Assessment Matrix:
Develop a plan to
change engagement
level from Current
to Desired.

13.2 Plan Stakeholder Management -> Output13.2 Plan Stakeholder Manag.->Output
Stakeholder
Management Plan
Project
Documents
Updates

13.2 Plan Stakeholder Manag. ->Output->Stakeholder MP
Stakeholder
Management Plan
Contains the management strategies to effectively
engage the stakeholders.
Based on the need of the project, plan can be:
Formal or informal High level or detailed
Current & Desired engagement levels.
How to reduce resistance & maximize support.
Describe Interrelationship between stakeholders.
Comm. requirements (Information, Time, frequency, format etc)
Methods of updating & refining stakeholder management plan.
Input for collecting requirements.
Plan
contains:

13.2 Plan Stakeholder Manag. ->Output->PD updates
Project
Documents
Updates
• Stakeholder can influence deliverables
dates & resources impacting schedule.
Schedule:
• Addition of new stakeholders.
• Change in stakeholders.
Stakeholder
Register :

13.2 Plan Stakeholder Management -> Process Flow

13.2 Plan Stakeholder Management -> Review
Plan Stakeholder Management Definition
Plan Stakeholder Management - ITTO
Stakeholder Engagement Assessment Matrix
Engagement Engagement levels
Stakeholder Management plan

Self Assessment
A new PM who recently joined, has been given opportunity to work on the IT
infrastructure upgrade project for Manufacturing plant. PM has prepared the
Stakeholder list. His Program manager asked him, if he completed populating
Stakeholder Engagement Assessment Matrix. However, he never heard this before.
What is Stakeholder Engagement Assessment Matrix?
Answer: D. Analytical Techniques used in Plan Stakeholder Management.
The Stakeholder Engagement Assessment Matrix is an example of Analytical techniques used in
Plan Stakeholder Management. PMBOK section 13.2.2.3
• Analytical tool to asses Risk associated with Stakeholders.A
• This is an output of Plan Stakeholders managementb.
• This is a tool or technique used in Manage Stakeholder Engagementc.
• Analytical Techniques used in Plan Stakeholder Management.d.

Introduction
Manage Stakeholder Engagement Definition
Manage Stakeholder Engagement- ITTO
Communication plan & Communication methods
Change log
Issue log
Data flow diagram
Review
Self Assessment

13.3 Manage Stakeholder Engagement-> Introduction
Proactively manage stakeholder engagement.
Engage stakeholders at appropriate project stage.
Re-confirm stakeholders continues commitment.
Meet stakeholders expectations through negotiation
& communication. Communication is the key.
Anticipate potential concerns & address issues.

Communicating & working
with stakeholder
Meet Needs, expectations
& address issues
Foster stakeholders
engagement
Communicating & working with stakeholders to meet
their needs/ expectations, address issues & foster
stakeholder engagement throughout project.
Help to increase support & minimize resistance from
stakeholders, increasing chances of project success.

13.3 Manage Stakeholder Engagement -> ITTO
Inputs (4)
• Stakeholder
Management Plan
• Communications
Management Plan
• Change Log
• Organizational
Process Assets
Tools &
Techniques(3)
• Communication
methods
• Interpersonal skills
• Management skills
Outputs(5)
• Issue Log
• Change Requests
• Project
Management Plan
Updates
• Project
Documents
Updates
• Organizational
Process Assets
Updates

13.3 Manage Stakeholder Engagement -> Inputs
Stakeholder
Management Plan
Communications
Management Plan
Change Log
Organizational
Process Assets

13.3 Manage Stakeholder Engag.->Inputs->Stakeholder MP
Stakeholder
Management Plan
Contains management strategies to effectively
engage stakeholders.
Contains data from Stakeholder Register.
Current & Desired engagement levels.
Interrelationship between stakeholders.
Stakeholder communication requirements.

13.3 Manage Stakeholder Engag.->Inputs-> Comm. MP
Communications
Management Plan
Stakeholder Communication requirements.
Information to be communicated & reason for it.
Who will receive the information.
Escalation process.

13.3 Manage Stakeholder Engag.->Inputs->Change Log
Change Log
Use to document all changes that occurred during a project.
Communicate Changes & their impact to appropriate
stakeholders.
Changes will go through Perform Integrated Change Control
process.
Change log is output of Perform Integrated CC process.

13.3 Manage Stakeholder Engag.->Inputs->OPA
Organizational
Process Assets
Communication requirements.
Issue management procedures.
Change control procedures.
Historical information.

13.3 Manage Stakeholder Engagement -> T&T
Communication
methods
Interpersonal
skills
Management
skills

13.3 Manage Stakeholder Engag.->T&T->Comm. methods
Communication
methods
Communication methods that are used to share
information among project stakeholders.
• Between 2 or more
parties.
• Multi‐directional.
• Most Efficient way.
• Ex: Meetings, Phone
calls, Instant
messaging, video
conferencing
Interactive
• Sent to Specific
recipients.
• Distributed.
• No sure understood?
• Ex: Letters, Memos,
Reports, Emails, Press
releases.
Push
• Used for large
volume.
• Large audiences.
• Recipient to access
contents at own
discretion.
• Ex: E-Learning,
Knowledge
repositories
Pull

13.3 Manage Stakeholder Engag.->T&T->Interpersonal skills
Interpersonal skills
Listening Setting Expectations Persuading
Negotiating Resolving Conflict Summarizing

13.3 Manage Stakeholder Engag.->T&T->Management skills
Management
skills
Facilitate consensus towards project objectives.
Influence people to support project.
Negotiate agreement to satisfy project needs.
Modify organizational behaviour to accept project outcome.

13.3 Manage Stakeholder Engagement -> Outputs
Issue Log Change Requests Project
Management
Plan Updates
Project
Documents
Updates
OPA Updates

13.3 Manage Stakeholder Engagement->Outputs->Issue log
Issue Log
Issues are problems, gaps, inconsistencies or conflicts that
occur unexpectedly in the lifecycle of a project.
Issues can include problems with staff or suppliers , technical
failures, material shortages etc.
It is a important tool used to manage issues. Also, used in
manage Project team & control communications.
For example: Unable to find skilled resources is a risk to the project .
However , if a skilled team member suddenly meets with an accident
& is hospitalized for 1 month, then it is an issue.
Issue is a Risk that
actually occurred.

13.3 Manage Stakeholder Engagement -> Outputs
Issue Log
Change
Requests
PMP
Updates
Project
Documents
Updates
OPA Updates
Identify problems,
gaps, inconsistencies,
or conflicts
Request a
Change
Issue
resolved
Change in
communication
frequency,
format
Communication
need changes
New stakeholder added,
Existing stakeholder
details changed
Update lesson
learned for any
of these changes

13.3 Manage Stakeholder Engagement -> Process Flow

13.3 Manage Stakeholder Engagement -> Review
Manage Stakeholder Engagement Definition
Manage Stakeholder Engagement- ITTO
Communication plan & Communication
methods
Change log
Issue log

Self Assessment
Change request & stakeholder management goes hand in hand as all changes should
be communicated to required stakeholders. Which of the following statements about
change is correct?
Answer: A) Change requests are an output of Manage Stakeholder Engagement and the
Change log is an input to Manage Stakeholder Engagement
• Change requests are an output of Manage Stakeholder Engagement and
the Change log is an input to Manage Stakeholder Engagement
A
• Change requests are an input to Manage Stakeholder Engagement and the
Change log is an output to Manage Stakeholder Engagement
B
• Change requests are an output of Control Stakeholder Engagement and
the Change log is an input to Manage Stakeholder Engagement
C
• Change requests are an input to Control Stakeholder Engagement and the
Change log is an output to Manage Stakeholder Engagement
D

Introduction
Control Stakeholder Engagement Definition
Control Stakeholder Engagement - ITTO
Information Management Systems
Data flow diagram
Review
Self Assessment

13.4 Control Stakeholder Engagement-> Defination
Monitoring stakeholder
relationships
Adjusting strategies and
plans
Engaging stakeholders
Monitoring overall project stakeholder relationships and
adjusting strategies and plans for engaging stakeholders.
It will increase efficiency & effectiveness of stakeholder
engagement activities as project evolves.

13.4 Control Stakeholder Engagement -> ITTO
Inputs (4)
• Project
Management Plan
• Issue Log
• Work Performance
Data
• Project Documents
Tools &
Techniques(3)
• Information
Management
Systems
• Expert Judgment
• Meetings
Outputs(5)
• Work Performance
Information
• Change Requests
• Project
Management Plan
Updates
• Project documents
Updates
• OPA Updates

13.4 Control Stakeholder Engagement -> Inputs
Project
Management Plan
Issue Log
Work
Performance
Data
Project
Documents

13.4 Control Stakeholder Engag.->Inputs->PMP
Project
Management Plan
Stakeholder Management Plan
Management strategies to effectively engage stakeholders
Comm. requirements (Information, Distribution reason , Time
& frequency)
Resources - Roles & Responsibilities

13.4 Control Stakeholder Engag.->Inputs->Issue Log
Issue Log
Important tool used to manage & resolve issues.
Helps to monitor stakeholder related issues & dispute
resolutions.
Track end to end progress on issue resolutions.

13.4 Control Stakeholder Engag.->Inputs->WPD
Work
Performance
Data
The raw observations & measurements identified during
activities performed to carry out the project work.
It is the raw data of the project’s status.
E.g. Actual cost, Actual duration, Percentage of work
completed etc.
Executing PG ->
Direct and Manage
Project work
Work Performance
Data
Monitoring &
Controlling PG
Control
Stakeholder
Engagement.

13.4 Control Stakeholder Engag.->Inputs->Project Doc’s
Project
Documents
Examples
Change log
Stakeholder Register
Project schedule
Project Communications
Review project document to ensure they support
effective stakeholder engagement & management

13.4 Control Stakeholder Engagement -> T&T
Information
Management
Systems
Expert Judgment Meetings

13.4 Control Stakeholder Engagement->T&T->IMS
Information
Management
Systems
Project information is managed & distributed using
Varity of ways.
Facilitate Reports consolidation & distributions.
Sign-off
documents,
Letters, Memos
& reports
Hard‐copy
Document
management
E‐mail, fax, voice
mail, telephone,
video and web
conferencing,
websites, and
web publishing
Electronic
Communications
Management
Web interfaces
to scheduling
and Project
management
software
EPMT –
Electronic Project
Management Tools

Expert Judgment
Senior management.
Subject matter experts.
Industry groups and consultants.
Professional and technical association.s
Project managers experience in similar Projects.
Identified stakeholders.

Meetings
Status update meetings
Status review
Exchange
information
Risk/Issues update
meetings
Risk/Issues review
Analyse information
Engage stakeholder

13.4 Control Stakeholder Engagement -> Outputs
Work Performance
Information
Change Requests Project
Management
Plan Updates
Project
Documents
Updates
OPA Updates

13.4 Control Stakeholder Engagement->Outputs->WPI
Work Performance
Information
The performance data collected from various
controlling processes
Analysed in context and integrated based on
relationships across areas
PM analyse the work performance data, and this
become key input for project decisions
Monitoring & Controlling PG -
> Control Stakeholder
Engagement
Work Performance
Information
Control Stakeholder
Engagement

13.4 Control Stakeholder Engagement->Outputs->CR
Change Requests
Implementing contingency plan or workarounds
sometime results in CR.
Recommended
Corrective actions
• Lead to improve
stakeholder
engagement
Recommended
preventive actions
• Reduce stakeholder
issues

13.4 Control Stakeholder Engag.->Outputs->PMP updates
Project
Management
Plan Updates
Stakeholder Management plan – Update
stakeholder management approach or strategy

13.4 Control Stakeholder Engag.->Outputs->PD updates
Project
Documents
Updates
Stakeholder
Register
Issue log Change log

13.4 Control Stakeholder Engag.->Outputs->OPA updates
OPA Updates
Project
Reports
Project
Records
Lessons
learned
Project
communic
ation

13.4 Control Stakeholder Engagement -> Process Flow

13.4 Control Stakeholder Engagement -> Review
Control Stakeholder Engagement Definition
Control Stakeholder Engagement - ITTO
Information Management Systems
Issue log

Self Assessment
Project has procured new Call centre management software. Second day in pilot
execution, one call centre agent has observed some problems. In the daily stand-up
team meeting, the PM learned that call recording in not working in some cases. After
weeks of trying, vendor has still not been able to resolve problem. Where should this
problem be recorded & tracked?
Answer: B) Issue log
Persistent problems should be recorded & tracked in the Issue log.
• a. Procurement change logA
• b. Issue logB
• c. Change logC
• d. Change RequestD

• Learn visually

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