13. Process Overview Best Practice picture Improvement Plans Implemented improvements! As-Is picture Process Maps KPIs, Performance data Current Practices Scope Best Practice features Best Practice performance data Gap Analysis 1 Gap Analysis 2 Comparisons
14. Process Mapping Select the process Get the right people together Establish process boundaries List steps, activities and decisions Map the “as-is” process Simplify the process Collect Data Is the process stable? No Yes Is it capable? No Yes Perform root cause analysis Map and implement the new process Collect Data Is the process stable? Perform root cause analysis Is it capable? No Yes Yes Yes Benchmark the process Institutionalise the process