1) The document discusses establishing a performance improvement culture within an organization by linking strategies, capabilities, and individual/team performance. 2) It provides a framework for performance improvement that includes defining desired performance, identifying performance gaps, determining root causes, selecting and implementing actions, and ongoing monitoring and evaluation. 3) The manager's role includes setting clear expectations, providing feedback, ensuring adequate resources and training, and motivating employees through communication, systems, and performance management.

1. Performance Improvement Culture A way to improve Team / Individual Performance and Results Anand Subramaniam

4. Link Strategy and Capability

8. Team & Individual Performance From Business Strategy For each role, align KPI’s Performance Feedback & Performance Review Scorecards Reward System Development System Recruitment System Business Context & Performance Improvement Objectives

9. Manager’s Role

14. Performance Improvement Framework

15. Framework Define & maintain Stakeholder Commitment Consider Firm’s Context Mission Goals Strategies Culture Stakeholder Perspectives Monitor & Evaluate Performance Define Desired Performance Performance Gap Find Root Causes Why does the Performance Gap Exist Actual Performance Select Actions What can be done to close the Gap Implement Actions What solution closes Gap

26. Example

27. Accomplishment Priority Area: Division Goal: Rationale (make reference to specific indicators): Plan Report Plan/Strategies: Summary of Progress Outcomes Performance Improvement Targets Performance Indicators & Baseline Data Objective

28. Improvement / Development Areas Summarise the discussion with the individual and identify areas for improvement/development Seminars Breakfast meetings Conferences Events and Seminars Case studies Action learning sets Work-based projects Experiential learning Distance learning e-learning Self study guides Self-directed learning Course or programme One day workshops Tutor led delivery Group Individual Assessment Mentoring Coaching