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1 of 39
London M3.0 Meetup
Changing the way we
manage
Andrea Darabos
Lean Agile Coach, Trainer
LEAN ADVANTAGE Ltd.
Andrea@leanadvantage.co.uk
Ryan Behrman
Agile Coach
EPAM Systems
Ryan_Behrman@epam.com
Creating a Happy
Workplace
& Great Customer Service
Henry Stewart
Happy Ltd
Less than 2
Years
More than 2
Years
Been at your organisation
Loredana Madonna
I prefer
Avoid
Mistakes
Celebrate
Mistakes
Attitude
Skills and
Qualifications
Recruit for
NoYes
Each day at work I get to do
what I am best at
Being told
what to do
Complete
Freedom
I prefer
Freedom
Within
Guidelines
No Yes
I have a good work-life
balance
NoYes
People are good
I believe people are…
(Theory X)
Unmotivated
Work only for
reward
Need supervision
(Theory Y)
Self-motivated
Want to do well
Eager to learn
My company believes…
(Theory X)
Unmotivated
Work only for
reward
Need supervision
(Theory Y)
Self-motivated
Want to do well
Eager to learn
Nice to HaveKey Priority
Happy Workplace
Creating a Happy
Workplace
Henry Stewart
Happy Ltd
Best Workplaces: UK Top 20
People work best when they feel
good about themselves
How would your organisation be
different if the focus of
management was making people
feel good?
Alex Edmans, Wharton Business School
£100,000
£231,000
Its not about fun….
Maslow’s Hierarchy of Needs
Self
-actualisation
Self-esteem
Belonging
Safety
Physical Needs: Eat, Sleep
Pyramid of Management Needs
Trust
Freedom
Challenge
Support
Communication
Reward
Pre Approve It
What could you pre-approve?
Good communicator
Express interest
Be productive and results-oriented
Empower, don't micromanage
Help with career development
Key technical skills
Be a good coach
Clear vision
Project Oxygen
1. Be a good coach
2. Empower, don't micromanage
3. Express interest
4. Be productive and results-oriented
5. Good communicator
6. Help with career development
7. Clear vision
8. Key technical skills.
Project Oxygen
Principles Targets
Job Ownership
Feedback
Support
Who would you recruit?
Choose who manages people
based on how good they are at ….
Choose who manages people
based on how good they are at ….
managing people
Roles of Management
Strategy
Decision Making
Supporting
Challenging
Coaching
Roles of Management
Role A
Strategy
Decision Making
Role B
Supporting
Challenging
Coaching
Choose your manager
Play to your strengths
At your best
1. Get people to do what they are
good at
2. Give them the freedom to do it
well
3. Make them happy
One thing I like about these
ideas...
Creating a Happy
Workplace
Henry Stewart
henry@happy.co.uk
07870 682442
Twitter: happyhenry
1. Trust Your People
2. Make Your People Feel Good
3. Give Freedom within Clear Guidelines
4. Be Open and Transparent
5. Recruit for Attitude, Train for Skill
6. Celebrate Mistakes
7. Community: Create Mutual Benefit
8. Love Work, Get a Life
9. Select Managers Who are Good at Managing
10. Play to your strengths

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