2. Organizational culture
System of shared meaning held by the members
of organization that distinguish the organization
form other organizations.
7 primary characteristics
Innovative and risk taking
Attention of detail
Outcome orientation
People orientation
Team orientation
Aggressiveness
stability
3. Innovative and risk taking
Zappos is a high innovative & risk taking
Internet retailer of shoes, (risky initiative)
Propping up the company with personal fund,
selling real estates
Employee happiness
WOW the customer
4. Attention to details
High
Wow the customer
Airport incident
Outcome orientation
Wow the customer
Happy employee
People orientation
Fully paid dental and health insurance
Opportunity to continue learning
Z library: Tribal
5. Team orientation
Movement from San Francisco bay to Las Vegas
Part of the tribe
Manager has to spend 10-20% time with team
Aggressiveness
Low
Long duration calls