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Culture in zappos

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it describes the culture prevalent in Zappos case study. it was usually taken as the part of Organization behaviour class.

Published in: Leadership & Management
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Culture in zappos

  1. 1. Group 5 Culture in Zappos
  2. 2. Organizational culture  System of shared meaning held by the members of organization that distinguish the organization form other organizations.  7 primary characteristics  Innovative and risk taking  Attention of detail  Outcome orientation  People orientation  Team orientation  Aggressiveness  stability
  3. 3. Innovative and risk taking  Zappos is a high innovative & risk taking  Internet retailer of shoes, (risky initiative)  Propping up the company with personal fund, selling real estates  Employee happiness  WOW the customer
  4. 4. Attention to details  High  Wow the customer  Airport incident Outcome orientation  Wow the customer  Happy employee People orientation  Fully paid dental and health insurance  Opportunity to continue learning  Z library: Tribal
  5. 5. Team orientation  Movement from San Francisco bay to Las Vegas  Part of the tribe  Manager has to spend 10-20% time with team Aggressiveness  Low  Long duration calls

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