SlideShare a Scribd company logo
1 of 39
International Students and Conversation Being an Effective Conversation Partner Angela Gouger Regent University
Why are you here? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Workshop Overview ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The TOEFL Exam ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Structure of the TOEFL Exam (ETS, 2009)
Initial Adjustments
First Hand Experience "I had a lot of trouble at first getting adapted to living in the USA. What frustrated me most was that I did not know how even the simplest things worked! For example, I had never used an American-style washing machine before and ended up ruining some of my best clothing. It took me a long time also to get used to the American bank system, since I had never used automated teller machines or personal checks….” —  Diana, Bulgaria   (U.S. Department of State)
First Hand Experience ,[object Object],—  Diana, Bulgaria   (U.S. Department of State)
Culture Shock
Stages of Culture Shock
Typical Symptoms ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
In their words… ,[object Object],[object Object]
Student Isolation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],(Al-Sharideh & Goe, 1998; Fritz, Chin, & DeMarinis, 2008; Hullett & Witte, 2001; Mortenson, 2006; Sovic, 2008; Wang & Mallinckrodt, 2006)
Acculturation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Culture …. Kultur Cultura 文化 Культура الاستنبات संस्कृति  kültür (Translations from: http://www.babylon.com/)
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Culture Defined
The Culture Iceberg Concept (Peace Corps, n.d., p.10) paintings  facial expressions  religious beliefs  religious rituals importance of time  values   literature  child raising beliefs  concept of leadership  gestures  holiday customs  concept of fairness  nature of friendship notions of modesty foods eating habits understanding of the natural world concept of self work ethic concept of beauty music styles of dress general world view concept of personal space rules of social etiquette
Culture in Language Learning ,[object Object],[object Object]
Culturally Constructed Educational Concepts
Academic/Study Shock ,[object Object],[object Object]
University Vocabulary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Teacher-Talk vs. Student-Talk ,[object Object],[object Object],[object Object],[object Object],[object Object]
Think Back… ,[object Object],[object Object],[object Object],[object Object],Where do I eat?  What do I do?  Where are my classes?  Will I make friends?  What if I don’t like my professors?  How will I fit in?  What if I don’t like my roommate? What’s an RA?  How do I get football tickets?  What is my professor looking for?
Academic Language ,[object Object],[object Object],[object Object],[object Object]
Communicative Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],(Chandrasegaran, 2008; Gunn, 2003; Hellermann & Vergun, 2007;  Mason, 2006; Spring & Collins, 2008;  Wedell, 2008)
Communication ,[object Object],[object Object]
Five C’s of Language Education ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Natural Conversation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Authenticity & Meaningfulness ,[object Object],[object Object],[object Object],[object Object],[object Object],(Lin, 2006; Mason, 2006; Russell, 2007; Springer & Collins, 2008)
Active Listening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ACTFL Proficiency Standards ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],(ACTFL, 1999; Breiner-Sanders, Lowe, Miles, & Swender, 2000)
The First Meeting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conversation Starters ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions?  Contact information: Angela Gouger [email_address]   If you have questions after today, please contact me, and I will do my best to help!
References ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
References Cont. Fritz, M.V., Chin, D., & DeMarinis, V. (2008). Stressors, anxiety, acculturation and adjustment among international and North American students.  International Journal of Intercultural Relations, 32 , 244-259.    Godly, A.J., Carpenter, B.D., & Werner, C.A. (2007). “I’ll speak in proper slang”: Language ideologies in a daily editing activity.  Reading Research Quarterly, 42 (1), 100-131. doi:10.1598/RRQ.42.1.4   Graham, S. (2006). Listening comprehension: The learners’ perspective.  System, 34 , 165-182. Hellermann, J. & Vergun, A. (2007). Language which is not taught: The discourse marker use of beginning adult learners of English.  Journal of Pragmatics, 39,  157-79.     Hermann, F.W. (2004). On wine, cheese, and the superlative role of time in the acquisition of English as a second language.  Teaching English in the Two Year College, 31(3) , 240-247.   Huang, J. (2006). The effects of academic skills on Chinese ESL students’ lecture comprehension.  College Student Journal, 40 (2), 385-392.   Hullett, C.R. & Witte, K. (2001). Predicting intercultural adaptation and isolation: Using the extended parallel process model to test anxiety/uncertainty management theory.  International Journal of Intercultural Relations, 25 , 125-139.    Institute of International Education. (2008).  Open doors 2007/2008: Fast facts.  Retrieved March 10, 2009, from  http://opendoors.iienetwork.org/   Keshishian, F. (2000). Acculturation, communication, and the U.S. mass media: The experience of an Iranian immigrant.  The Howard Journal of Communications, 11,  93-106.   Lin, L. (2006). Cultural dimensions of authenticity in teaching.  New Directions for Adult and Continuing Education, 111 , 63-72. doi: 10.1002/ace.228 Mason, K. (2006). Cooperative learning and second language acquisition in first-year composition: Opportunities for authentic communication among English language learners.  Teaching English in the Two Year College, 34 (1),   52-58.    Mortenson, S.T. (2006). Cultural differences and similarities in seeking social support as a response to academic failure: A comparison of American and Chinese college students.  Communication Education, 55 (2), 127-146. doi: 10.1080/03634520600565811 Oberg, K. (1960).  Culture shock: adjustment to new cultural environments.  Practical Anthropology, 7 , 177-182.   Peace Corps. (n.d.).  Culture matters: The Peace Corps cross-cultural workbook.   Retrieved January 8, 2009, from  http://peacecorps.gov/wws/publications/culture/pdf/workbook.pdf   38
References Cont. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],39

More Related Content

What's hot

Nest and nnest who's worth more
Nest and nnest who's worth moreNest and nnest who's worth more
Nest and nnest who's worth moreLiliana Llanas
 
Esl pd training materials and handouts
Esl pd training materials and handoutsEsl pd training materials and handouts
Esl pd training materials and handoutscyaun
 
Copeland capstone research_presentation
Copeland capstone research_presentationCopeland capstone research_presentation
Copeland capstone research_presentationmhelencopeland
 
The Skin That We Speak
The Skin That We SpeakThe Skin That We Speak
The Skin That We Speakguest140f0e5
 
Becoming Global Citizens In An English Speaking World
Becoming Global Citizens In An English Speaking WorldBecoming Global Citizens In An English Speaking World
Becoming Global Citizens In An English Speaking WorldAngelique Pearson
 
Teaching Black Students How to Write Essays
Teaching Black Students How to Write EssaysTeaching Black Students How to Write Essays
Teaching Black Students How to Write EssaysDebra Johnson
 
Me and those English-speaking Elites: Uncovering the Identity of One ELL in S...
Me and those English-speaking Elites: Uncovering the Identity of One ELL in S...Me and those English-speaking Elites: Uncovering the Identity of One ELL in S...
Me and those English-speaking Elites: Uncovering the Identity of One ELL in S...Sherrie Lee
 
2015 Dakota TESL- Closer Connections Conference, Watson keynote: Essential P...
2015 Dakota TESL- Closer Connections Conference, Watson keynote:  Essential P...2015 Dakota TESL- Closer Connections Conference, Watson keynote:  Essential P...
2015 Dakota TESL- Closer Connections Conference, Watson keynote: Essential P...Jill Watson, Ph.D.
 
Cultural issues of_education_and_schooling (1)
Cultural issues of_education_and_schooling (1)Cultural issues of_education_and_schooling (1)
Cultural issues of_education_and_schooling (1)Wayne McMahon
 
Case study pushpibagchi
Case study pushpibagchiCase study pushpibagchi
Case study pushpibagchiPushpiBagchi
 
Baal icsig-2012-Thompson
Baal icsig-2012-ThompsonBaal icsig-2012-Thompson
Baal icsig-2012-ThompsonLiang Wang
 
What does it mean to teach culture in the classroom (final version with refe...
What does it mean to teach culture in the classroom  (final version with refe...What does it mean to teach culture in the classroom  (final version with refe...
What does it mean to teach culture in the classroom (final version with refe...Gloria Gil
 
Case study pushpibagch_withcoveri
Case study pushpibagch_withcoveriCase study pushpibagch_withcoveri
Case study pushpibagch_withcoveriPushpiBagchi
 
Strategies and techniques for teaching culture
Strategies and techniques for teaching cultureStrategies and techniques for teaching culture
Strategies and techniques for teaching cultureusalim
 
Diversity Romney
Diversity RomneyDiversity Romney
Diversity RomneyAiden Yeh
 

What's hot (20)

Nest and nnest who's worth more
Nest and nnest who's worth moreNest and nnest who's worth more
Nest and nnest who's worth more
 
Esl pd training materials and handouts
Esl pd training materials and handoutsEsl pd training materials and handouts
Esl pd training materials and handouts
 
Copeland capstone research_presentation
Copeland capstone research_presentationCopeland capstone research_presentation
Copeland capstone research_presentation
 
The Skin That We Speak
The Skin That We SpeakThe Skin That We Speak
The Skin That We Speak
 
Becoming Global Citizens In An English Speaking World
Becoming Global Citizens In An English Speaking WorldBecoming Global Citizens In An English Speaking World
Becoming Global Citizens In An English Speaking World
 
Teaching Black Students How to Write Essays
Teaching Black Students How to Write EssaysTeaching Black Students How to Write Essays
Teaching Black Students How to Write Essays
 
Me and those English-speaking Elites: Uncovering the Identity of One ELL in S...
Me and those English-speaking Elites: Uncovering the Identity of One ELL in S...Me and those English-speaking Elites: Uncovering the Identity of One ELL in S...
Me and those English-speaking Elites: Uncovering the Identity of One ELL in S...
 
2015 Dakota TESL- Closer Connections Conference, Watson keynote: Essential P...
2015 Dakota TESL- Closer Connections Conference, Watson keynote:  Essential P...2015 Dakota TESL- Closer Connections Conference, Watson keynote:  Essential P...
2015 Dakota TESL- Closer Connections Conference, Watson keynote: Essential P...
 
Cultural issues of_education_and_schooling (1)
Cultural issues of_education_and_schooling (1)Cultural issues of_education_and_schooling (1)
Cultural issues of_education_and_schooling (1)
 
Preserving Heritage Languages
Preserving Heritage Languages Preserving Heritage Languages
Preserving Heritage Languages
 
Edu 639 entire course new (ash course)
Edu 639 entire course new (ash course)Edu 639 entire course new (ash course)
Edu 639 entire course new (ash course)
 
Case study pushpibagchi
Case study pushpibagchiCase study pushpibagchi
Case study pushpibagchi
 
Baal icsig-2012-Thompson
Baal icsig-2012-ThompsonBaal icsig-2012-Thompson
Baal icsig-2012-Thompson
 
SS16 Facutly Meeting Presentation PPT 16-9_for Friday AM Sessions_Final(2)
SS16 Facutly Meeting Presentation PPT 16-9_for Friday AM Sessions_Final(2)SS16 Facutly Meeting Presentation PPT 16-9_for Friday AM Sessions_Final(2)
SS16 Facutly Meeting Presentation PPT 16-9_for Friday AM Sessions_Final(2)
 
What does it mean to teach culture in the classroom (final version with refe...
What does it mean to teach culture in the classroom  (final version with refe...What does it mean to teach culture in the classroom  (final version with refe...
What does it mean to teach culture in the classroom (final version with refe...
 
Case study pushpibagch_withcoveri
Case study pushpibagch_withcoveriCase study pushpibagch_withcoveri
Case study pushpibagch_withcoveri
 
Tambawala lm 2013
Tambawala lm 2013Tambawala lm 2013
Tambawala lm 2013
 
See & Say: Visual Literacy in Language Learning
See & Say: Visual Literacy in Language LearningSee & Say: Visual Literacy in Language Learning
See & Say: Visual Literacy in Language Learning
 
Strategies and techniques for teaching culture
Strategies and techniques for teaching cultureStrategies and techniques for teaching culture
Strategies and techniques for teaching culture
 
Diversity Romney
Diversity RomneyDiversity Romney
Diversity Romney
 

Similar to International Students and Conversation: Being an Effective Conversation Partner

Culturally res teach_tobin_hoover_and_chaparro_3_frame_only_pja (1) (3)
Culturally res teach_tobin_hoover_and_chaparro_3_frame_only_pja (1) (3)Culturally res teach_tobin_hoover_and_chaparro_3_frame_only_pja (1) (3)
Culturally res teach_tobin_hoover_and_chaparro_3_frame_only_pja (1) (3)UO_AcademicExtension
 
Teaching international students
Teaching international studentsTeaching international students
Teaching international studentsEmma Kennedy
 
Effects Of Classroom Interaction On Language Learning
Effects Of Classroom Interaction On Language LearningEffects Of Classroom Interaction On Language Learning
Effects Of Classroom Interaction On Language LearningDeb Birch
 
Kim's AR
Kim's ARKim's AR
Kim's ARKim Kim
 
Working with International Students: 2017 Edition
Working with International Students: 2017 EditionWorking with International Students: 2017 Edition
Working with International Students: 2017 EditionEmma Kennedy
 
The Monster Book of Language Teaching Activities.pdf
The Monster Book of Language Teaching Activities.pdfThe Monster Book of Language Teaching Activities.pdf
The Monster Book of Language Teaching Activities.pdfJohnChristian74
 
Global Issues Presentation
Global Issues PresentationGlobal Issues Presentation
Global Issues PresentationSusan Hillyard
 
[RELO] Sociocultural Awareness: Developing the Fifth Skill
[RELO] Sociocultural Awareness: Developing the Fifth Skill[RELO] Sociocultural Awareness: Developing the Fifth Skill
[RELO] Sociocultural Awareness: Developing the Fifth SkillEmbajada de EE.UU. en el Perú
 
Sociolinguistics (Paper)
Sociolinguistics (Paper)Sociolinguistics (Paper)
Sociolinguistics (Paper)Nurul Khotimah
 
Integrating culture and social responsibility tesol 11
Integrating culture and social responsibility tesol 11Integrating culture and social responsibility tesol 11
Integrating culture and social responsibility tesol 11Joe McVeigh
 
Inclusive Pedagogy and Strategies
Inclusive Pedagogy and StrategiesInclusive Pedagogy and Strategies
Inclusive Pedagogy and StrategiesMary Bonderoff
 
Social Media and Online Collaboration ToolsBusiness In.docx
Social Media and Online Collaboration ToolsBusiness In.docxSocial Media and Online Collaboration ToolsBusiness In.docx
Social Media and Online Collaboration ToolsBusiness In.docxwhitneyleman54422
 
USG_Inclusive_Pedagogy_Workshop_Presentation_.pptx
USG_Inclusive_Pedagogy_Workshop_Presentation_.pptxUSG_Inclusive_Pedagogy_Workshop_Presentation_.pptx
USG_Inclusive_Pedagogy_Workshop_Presentation_.pptxJericTedAlfanta1
 
A three-part theoretical framework to explain undergraduates’ perceptions of ...
A three-part theoretical framework to explain undergraduates’ perceptions of ...A three-part theoretical framework to explain undergraduates’ perceptions of ...
A three-part theoretical framework to explain undergraduates’ perceptions of ...edsrpp
 
Moudle 4 student_diversity
Moudle 4 student_diversityMoudle 4 student_diversity
Moudle 4 student_diversityjvirwin
 
Literate environment analysis presentation riccardl
Literate environment analysis presentation riccardlLiterate environment analysis presentation riccardl
Literate environment analysis presentation riccardllriccard
 

Similar to International Students and Conversation: Being an Effective Conversation Partner (20)

Culturally res teach_tobin_hoover_and_chaparro_3_frame_only_pja (1) (3)
Culturally res teach_tobin_hoover_and_chaparro_3_frame_only_pja (1) (3)Culturally res teach_tobin_hoover_and_chaparro_3_frame_only_pja (1) (3)
Culturally res teach_tobin_hoover_and_chaparro_3_frame_only_pja (1) (3)
 
Teaching international students
Teaching international studentsTeaching international students
Teaching international students
 
Effects Of Classroom Interaction On Language Learning
Effects Of Classroom Interaction On Language LearningEffects Of Classroom Interaction On Language Learning
Effects Of Classroom Interaction On Language Learning
 
Kim's AR
Kim's ARKim's AR
Kim's AR
 
A1 2009
A1 2009A1 2009
A1 2009
 
Working with International Students: 2017 Edition
Working with International Students: 2017 EditionWorking with International Students: 2017 Edition
Working with International Students: 2017 Edition
 
The Monster Book of Language Teaching Activities.pdf
The Monster Book of Language Teaching Activities.pdfThe Monster Book of Language Teaching Activities.pdf
The Monster Book of Language Teaching Activities.pdf
 
Global Issues Presentation
Global Issues PresentationGlobal Issues Presentation
Global Issues Presentation
 
[RELO] Sociocultural Awareness: Developing the Fifth Skill
[RELO] Sociocultural Awareness: Developing the Fifth Skill[RELO] Sociocultural Awareness: Developing the Fifth Skill
[RELO] Sociocultural Awareness: Developing the Fifth Skill
 
Sociolinguistics (Paper)
Sociolinguistics (Paper)Sociolinguistics (Paper)
Sociolinguistics (Paper)
 
Inclusive Pedagogy and Strategies
Inclusive Pedagogy and StrategiesInclusive Pedagogy and Strategies
Inclusive Pedagogy and Strategies
 
Building Better Citizens: How to Foster a Positive Conversation on Race in th...
Building Better Citizens: How to Foster a Positive Conversation on Race in th...Building Better Citizens: How to Foster a Positive Conversation on Race in th...
Building Better Citizens: How to Foster a Positive Conversation on Race in th...
 
Roy Shaff (Author) - Diversity Training In-Service
Roy Shaff (Author) - Diversity Training In-ServiceRoy Shaff (Author) - Diversity Training In-Service
Roy Shaff (Author) - Diversity Training In-Service
 
Integrating culture and social responsibility tesol 11
Integrating culture and social responsibility tesol 11Integrating culture and social responsibility tesol 11
Integrating culture and social responsibility tesol 11
 
Inclusive Pedagogy and Strategies
Inclusive Pedagogy and StrategiesInclusive Pedagogy and Strategies
Inclusive Pedagogy and Strategies
 
Social Media and Online Collaboration ToolsBusiness In.docx
Social Media and Online Collaboration ToolsBusiness In.docxSocial Media and Online Collaboration ToolsBusiness In.docx
Social Media and Online Collaboration ToolsBusiness In.docx
 
USG_Inclusive_Pedagogy_Workshop_Presentation_.pptx
USG_Inclusive_Pedagogy_Workshop_Presentation_.pptxUSG_Inclusive_Pedagogy_Workshop_Presentation_.pptx
USG_Inclusive_Pedagogy_Workshop_Presentation_.pptx
 
A three-part theoretical framework to explain undergraduates’ perceptions of ...
A three-part theoretical framework to explain undergraduates’ perceptions of ...A three-part theoretical framework to explain undergraduates’ perceptions of ...
A three-part theoretical framework to explain undergraduates’ perceptions of ...
 
Moudle 4 student_diversity
Moudle 4 student_diversityMoudle 4 student_diversity
Moudle 4 student_diversity
 
Literate environment analysis presentation riccardl
Literate environment analysis presentation riccardlLiterate environment analysis presentation riccardl
Literate environment analysis presentation riccardl
 

International Students and Conversation: Being an Effective Conversation Partner

  • 1. International Students and Conversation Being an Effective Conversation Partner Angela Gouger Regent University
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7. Structure of the TOEFL Exam (ETS, 2009)
  • 9. First Hand Experience "I had a lot of trouble at first getting adapted to living in the USA. What frustrated me most was that I did not know how even the simplest things worked! For example, I had never used an American-style washing machine before and ended up ruining some of my best clothing. It took me a long time also to get used to the American bank system, since I had never used automated teller machines or personal checks….” — Diana, Bulgaria (U.S. Department of State)
  • 10.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17. Culture …. Kultur Cultura 文化 Культура الاستنبات संस्कृति kültür (Translations from: http://www.babylon.com/)
  • 18.
  • 19. The Culture Iceberg Concept (Peace Corps, n.d., p.10) paintings facial expressions religious beliefs religious rituals importance of time values literature child raising beliefs concept of leadership gestures holiday customs concept of fairness nature of friendship notions of modesty foods eating habits understanding of the natural world concept of self work ethic concept of beauty music styles of dress general world view concept of personal space rules of social etiquette
  • 20.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36. Questions? Contact information: Angela Gouger [email_address] If you have questions after today, please contact me, and I will do my best to help!
  • 37.
  • 38. References Cont. Fritz, M.V., Chin, D., & DeMarinis, V. (2008). Stressors, anxiety, acculturation and adjustment among international and North American students. International Journal of Intercultural Relations, 32 , 244-259.   Godly, A.J., Carpenter, B.D., & Werner, C.A. (2007). “I’ll speak in proper slang”: Language ideologies in a daily editing activity. Reading Research Quarterly, 42 (1), 100-131. doi:10.1598/RRQ.42.1.4   Graham, S. (2006). Listening comprehension: The learners’ perspective. System, 34 , 165-182. Hellermann, J. & Vergun, A. (2007). Language which is not taught: The discourse marker use of beginning adult learners of English. Journal of Pragmatics, 39, 157-79.    Hermann, F.W. (2004). On wine, cheese, and the superlative role of time in the acquisition of English as a second language. Teaching English in the Two Year College, 31(3) , 240-247.   Huang, J. (2006). The effects of academic skills on Chinese ESL students’ lecture comprehension. College Student Journal, 40 (2), 385-392.   Hullett, C.R. & Witte, K. (2001). Predicting intercultural adaptation and isolation: Using the extended parallel process model to test anxiety/uncertainty management theory. International Journal of Intercultural Relations, 25 , 125-139.   Institute of International Education. (2008). Open doors 2007/2008: Fast facts. Retrieved March 10, 2009, from http://opendoors.iienetwork.org/   Keshishian, F. (2000). Acculturation, communication, and the U.S. mass media: The experience of an Iranian immigrant. The Howard Journal of Communications, 11, 93-106.   Lin, L. (2006). Cultural dimensions of authenticity in teaching. New Directions for Adult and Continuing Education, 111 , 63-72. doi: 10.1002/ace.228 Mason, K. (2006). Cooperative learning and second language acquisition in first-year composition: Opportunities for authentic communication among English language learners. Teaching English in the Two Year College, 34 (1), 52-58.    Mortenson, S.T. (2006). Cultural differences and similarities in seeking social support as a response to academic failure: A comparison of American and Chinese college students. Communication Education, 55 (2), 127-146. doi: 10.1080/03634520600565811 Oberg, K. (1960). Culture shock: adjustment to new cultural environments. Practical Anthropology, 7 , 177-182.   Peace Corps. (n.d.). Culture matters: The Peace Corps cross-cultural workbook. Retrieved January 8, 2009, from http://peacecorps.gov/wws/publications/culture/pdf/workbook.pdf 38
  • 39.