This document provides guidelines for proper office and telephone etiquette for employees. It discusses the importance of treating all people with respect, not permitting inappropriate behaviors, maintaining confidentiality, returning calls and messages promptly, and using polite language and behaviors when interacting with clients, both in person and over the phone. Specific tips are provided around dress code, taking messages, placing callers on hold, transferring calls, and closing conversations professionally. The overall message is that courtesy, respect and following basic etiquette rules are important for maintaining positive workplace interactions and customer service.

1. Last Updated 6/20/2008 Office Etiquette Training