Cost Of Quality
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Presentation to explain the cost of quality and why to spend on testing/QA
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Cost Of Quality
- 1. Cost of Quality By Ankur Gupta
- 4. Minimum Total Costs Minimum Total Costs
- 6. Relative cost to fix an error The cost to fix a defect found on Live site may be as high as 1000 times the cost to fix it during the requirements stage
- 13. Quality has no Finish line
- 16. THANK YOU [email_address] 9910699578
Editor's Notes
- SOME IMP COSTS Technical support calls Investigation of customer complaints Refunds and recalls Coding / testing of interim bug fix releases PR work to soften drafts of harsh reviews Lost sales Lost customer goodwill – Market value Loss of Data Discounts to resellers to encourage them to keep selling the product.
- To save ourselves from the iceberg we do spend on quality assurance and control.
- It is important to catch and fix issues early.
- Requirements – Use Wiki, understand what developers need to develop quality software. Give time for testing. Clearly define communication points, over communicate than under.