1. Restructuring IBI’s Home Loan Origination Process Presented by: Ankit Kesri B10068 Ankur Maheshwari B10070 Fasil Sagir B10078 Karanbir Singh Satija B10084 Megha Chaturvedi B10088

2. Key Requirements

3. Interaction with Stakeholders

4. Loan Process Flow Chart

5. Existing Process Map No (4) Yes (2) Application Submission Docs Valid Primary Verification Secondary Verification Risk Mgmt & Audit Check (3) (1) (2) (4) Credit Worthy No (2) Yes Preparation of Legal Documents Send for Customer Signature Receive duly signed document Disbursal of Loan Branch Office (10) (5) Central Operations Legal Department Head Office

6. Proposed Process Map

8. Change in interdependencies

9. Creation of liaison and integrating roles

11. Parallel processing of documents to reduce turn-around time

13. Use of central databases for activities such as credit checks

14. Implementing customer grievance systemProcess

15. Thank You