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TQM

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Dr. C.V. Suresh Babu
Dr. C.V. Suresh Babu

TQM for MBA

EducationBusiness
1 of 47
Total Quality Management a continuous improvement process
Table of Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Introduction ,[object Object],[object Object],[object Object]
What is Total Quality Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TQM beliefs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s fourteen points for TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s fourteen points for TQM (Contd..) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Deming Theory ,[object Object],[object Object],[object Object]
Seven Deadly Diseases ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Characteristics of Successful TQM Companies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality TQM principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How to begin Continuous improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reasons to Begin Now ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reasons to Begin Now ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Companies who implemented continuous improvement. ,[object Object],[object Object]
Companies who implemented continuous improvement ,[object Object],[object Object]
Companies who implemented continuous improvement ,[object Object],[object Object]
Companies who implemented continuous improvement ,[object Object],[object Object]
Successful companies who received MBNQ award ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Pitfalls to be avoided in TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Pitfalls to be avoided in TQM (contd…) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Misconceptions in TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Steps in implementing TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Steps in implementing TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Steps in implementing TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Steps in implementing TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Steps in implementing TQM ,[object Object],[object Object]
Steps in implementing TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Steps in implementing TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Steps in implementing TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Steps in implementing TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Steps in implementing TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Steps in implementing TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Steps in implementing TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Steps in implementing TQM Layout Rough grading Forming Placing concrete Placing reinforcing Erecting precast panels Framing drywall Pulling electrical cable Hanging ductwork Storage Warehousing Delivery Maintenance Subcontracts Partial payment requests Progress review meetings Estimating Scheduling Interfacing with architect/engineer Shop drawing review Survey and layout Testing Payroll Invoices Personnel actions Investments Insurance Marketing Training (safety, quality, technical Construction Logistical Project Management and Engineering Administrative
Steps in implementing TQM ,[object Object],[object Object],[object Object],[object Object],[object Object]
Steps in implementing TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Steps in implementing TQM ,[object Object],[object Object]
Steps in implementing TQM ,[object Object],[object Object]
Steps in implementing TQM ,[object Object],[object Object]
Steps in implementing TQM ,[object Object],[object Object]
Steps in implementing TQM ,[object Object]
Steps in implementing TQM ,[object Object],[object Object],[object Object],[object Object]
Steps in implementing TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Steps in implementing TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Steps in implementing TQM ,[object Object]
Steps in implementing TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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TQM

  • 1. Total Quality Management a continuous improvement process
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
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  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35. Steps in implementing TQM Layout Rough grading Forming Placing concrete Placing reinforcing Erecting precast panels Framing drywall Pulling electrical cable Hanging ductwork Storage Warehousing Delivery Maintenance Subcontracts Partial payment requests Progress review meetings Estimating Scheduling Interfacing with architect/engineer Shop drawing review Survey and layout Testing Payroll Invoices Personnel actions Investments Insurance Marketing Training (safety, quality, technical Construction Logistical Project Management and Engineering Administrative
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.
  • 42.
  • 43.
  • 44.
  • 45.
  • 46.
  • 47.

Editor's Notes

  1. Process Improvement Suggested areas where quality improvement could begin are presented in the given table.