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EFFECTIVE LISTENING SKILLS

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Credit Management Association
Credit Management Association

This document discusses effective listening skills. It outlines some common barriers to listening like lack of time and attention. It provides tips for active listening such as maintaining eye contact, avoiding interruptions, and asking relevant questions. The document also discusses different types of feedback in listening like compliments, confrontation, and criticism. Finally, it emphasizes the importance of open-mindedness, suspending judgment, and thinking strategically when listening.

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EFFECTIVE LISTENING SKILLS NACM Western Region Credit Conference Las Vegas, NV October 6, 2006 Mark D. Carlos President www.mcsideas.com
Effective Listening Skills ,[object Object],[object Object],[object Object]
Barriers to Listening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Listening Tips ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Feedback Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Feedback ,[object Object],[object Object],[object Object]
Perceptual Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Perceptual Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Interpreting Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why People React Negatively ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Increasing Awareness of Varying Points of View ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Importance of Suspending Value Judgments - Waiting for More Information ,[object Object],[object Object],[object Object]
Learning Semantic Flexibility – The Impact on the Thinking Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thinking Strategically ,[object Object],[object Object],[object Object],[object Object],[object Object]
EFFECTIVE LISTENING SKILLS Takes Commitment and Practice www.mcsideas.com

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EFFECTIVE LISTENING SKILLS

Editor's Notes

  1. Mental flexibility can be defined as a way of thinking - an attitude. And Effective Listening Skills is definitely an attitude to become a disciplined skill. It's a way of approaching situations that allow you to adapt your behavior so you can achieve the best outcomes. By increasing your mental flexibility, you become a better listener, a keener observer, a more skilled thinker and a more effective problem solver.