ISO 21001 is an upcoming new standard for Educational Organization Management Systems. This presentation gives a brief overview of ISO and how it works, Management Systems in general, the specifics of the ISO 21001 standard, how it differs from ISO 9001, and how certification works.

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ISO 21001
presentation and overview
of the standard
Anthony F. Camilleri

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Introduction to ISO

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Introduction to ISO

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a global platform
for creating
consensus

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a global platform
for creating
consensus

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MANAGEMENT SYSTEM STANDARD FOR
EDUCATIONAL ORGANIZATIONS
ISO 21001 is a

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Management Systems
What the organization does to manage its processes, or
activities in order that its products or services meet the
organization’s objectives, such as
–satisfying the learners’ requirements
–balancing requirements from other stakeholders
–complying to regulations, or
–meeting educational objectives

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Management Systems
• Large organizations, or ones with complicated processes, could not
function well without management systems.
• In the fields of education, multiple national and regional standards,
have regulated parts of these management systems
• Educational organizations around the world have been applying ISO
9001 to their quality management.
• ISO 21001 make a comprehensive set of these successful
practices available for all educational organizations

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Management System Standards
• All ISO Management Systems use a harmonised High-
Level Structure in line with the ISO Directives
• Examples of Management System Standards
– ISO 9001: Quality Management
– ISO 14001: Environmental Management

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High-Level Structure
1. Scope
2. Normative References
3. Terms and Definitions
4. Context of the Organization
5. Leadership
6. Planning
7. Support
8. Operation
9. Performance Evaluation
10.Improvement

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Why Implement 21001
• better alignment of objectives and activities
with policy;
• enhanced social responsibility by providing
inclusive and equitable quality education for
all;
• more personalized learning and effective
response to all learners and particularly to
learners with special education needs and
distance learners;
• consistent processes and evaluation tools to
demonstrate and increase effectiveness and
efficiency;
• increased credibility of the organization;
• a means that enables educational
organizations to demonstrate their
commitment to effective quality management
practices;
• a culture for organizational improvement;
• harmonization of regional, national, open
and proprietary standards within an
international framework;
• widened participation of interested parties;
• stimulation of excellence and innovation.

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Why Implement 21001 – European HE
According to ESG:
“The (QA) policy translates into practice through a variety of
internal quality assurance processes that allow participation
across the institution. How the policy is implemented,
monitored and revised is the institution’s decision.”
ISO 21001 provides a comprehensive standard on how to do so.

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ISO 21001: Principles
• Focus on
learners and
other
beneficiaries
• Visionary
Leadership
• Engagement of
People
• Process
Approach
• Improvement
• Evidence-Based
Decisions
• Relationship-
Management
• Social
Responsibility
• Accessibility &
Equity
• Ethical Conduct
• Data Security &
Protection

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Processes
• Both ISO 21001 concerns how an organization goes
about its work.
• Processes affect final products or services.
• ISO 9001 gives the requirements for what the
organization must do to meet learners' and other
beneficiaries' requirements.

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Processes

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Key Difference
ISO 21001ISO 9001
focus on:
customer
satisfaction
satisfaction
of
learners and other beneficiaries
(government, labour market,
parents & guardians)
recognition of role of
educational organizations’
social responsibility

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ISO 21001 Requirements
Context of the Organization
- Understanding the needs and expectations of of all
interested parties
- Determining the scope of the management system
- (creating) a management system

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ISO 21001 Requirements
Leadership
- Responsibilities of Top Management
- Management focus on Learner and Other Beneficiary-
Satisfaction
- Delegation of Authority
- Developing and Communicating an Organization’s Policy

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ISO 21001 Requirements
Planning
- Actions to address risks and opportunities
- Setting objectives and planning how to achieve them
- Planning of changes

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ISO 21001 Requirements
- Ensuring adequate resources for
learners to learn, staff to teach and other
beneficiaries to benefit
- Human resources in terms of all persons
involved in the organization’s product
and service provision
- Facilities for: teaching, self-learning,
conducting research, implementing
knowledge, rest & recreation,
subsistence
- Environment (psychosocial, physical
factors)
- Monitoring & Measuring resources
- Learning resources
Support – Resources

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ISO 21001 Requirements
- Competences of all human
resources
- Awareness of the EOMS
- Communication
- In terms of one-way
communication (notification)
- Two-way communication
(consultation)
- Documented Information
Support

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ISO 21001 Requirements
• Programme design &
development
• Curriculum design &
development
• Assessment design &
development
• Preparing for service provision
• Admission of learners
• Delivery of prorammes
• Summative assessment
• Recognition of assessed learning
• Protection & Transparency of
Learners’ Data
• Property belonging to interested
parties
Operation

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ISO 21001 Requirements
• Satisfaction
– Monitoring Satisfaction
– Handling complaints
– Analysis & Evaluation
• Internal Audit
• Management Review
Performance Evaluation

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ISO 21001 Requirements
• Non-Conformity &
Corrective Actions
• Continual Improvement
Improvement

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Certification and registration
• Certification is known in some countries as registration.
• It means that an independent, external body has issued a
statement that the fulfilment of specified requirements
(e.g. specified in a standard such as ISO 21001) has
been demonstrated.
• ISO does not carry out certification and does not issue or
approve certificates,

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Accreditation
• Accreditation involves recognition of the certification body.
• It means the formal approval by a specialized body - an accreditation body - that a
certification body is competent to carry out ISO 21001 certification
• Accreditation bodies must meet the requirements of ISO/IEC 17011, to ensure they
operate against the same rules and principles, and to facilitate cross-border
recognition
• Certificates issued by accredited certification bodies - and known as accredited
certificates - may be perceived on the market as having increased credibility.
• ISO does not carry out or approve accreditations.

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Certification not a requirement
• Certification is not a requirement of ISO 21001
• The organization can implement and benefit from an ISO 21001 system
• The organization can implement them for the internal benefits without spending
money on a certification programme.
“All documents containing requirements for products, processes, services,
persons, systems and bodies shall be written in accordance with the “neutrality
principle”, such that conformity can be assessed by a manufacturer or supplier
(first party), a user or purchaser (second party), or an independent body (third
party).”
Directives Part 2, clause 33.

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Certification is a business decision
• Certification is a decision to be taken for business
reasons:
• if it is a contractual, regulatory, or market requirement,
• If it meets learner and other beneficiary preferences
• it is part of a risk management programme, or
• if it will motivate staff by setting a clear goal.

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ISO does not certify
• ISO does not carry out ISO 21001certification.
• ISO does not issue certificates.
• ISO does not accredit, approve or control the certification
bodies.
• ISO develops standards and guides to encourage good
practice in accreditation and certification. (See
https://www.iso.org/certificagtion.html)
ISO develops standards and guides to encourage good practice in accreditation and certification. See https://www.iso.org/certification.html

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ISO 21001 is currently in draft, and is
expected to be published in early 2018
For more information please
contact us
Anthony F. Camilleri (anthony@knowledgeinnovation.eu)
Presentation available from: http://www.slideshare.net/anthonycamilleri/
Get the standard:
https://www.iso.org/standard/
66266.html