1. CLOUD-BASED UNIFIED COMMUNICATIONS SERVICE PROVIDER Communication… Reinvented! What Are Your Communications Costing You? Sept 2014
2. Responsiveness and Success People Interact to Exchange Information Success is Directly Related to Responsiveness Success Rapidly Declines with Slower Responsiveness Relationship Applies to Many Business Interactions Success Rate “The longer it takes to respond, the lower the probability of success” Responsiveness High Low Fast Slow 2 PanTerra Networks Confidential Sept 2014
3. Impact of Responsiveness on Business Sales SALES CLOSE RATE If you can’t get the answers, you LOSE sales! Responsiveness LOST REVENUE $$ Productivity PERSONAL PRODUCTIVITY Playing tag WASTES up to 1 hour per day per employee! Responsiveness MORE OPEX $$ Customer Satisfaction CUSTOMER SATISFACTION If you can’t get support fast, customers LEAVE! Responsiveness LOST CUSTOMERS $$ 3 PanTerra Networks Confidential Sept 2014
4. What Effects Responsiveness? Responsiveness Channels of Communications One Many Success Rate UC Improves Responsiveness Which Increases Success! Responsiveness High Low Fast Slow Cloud-based Unified Communications Delivers Responsiveness Voice, Conferencing, Email, IM, SMS, Web Collab, Fax Fast Slow 4 PanTerra Networks Confidential Sept 2014
5. Be More Responsive, Be More Competitive with Cloud-UC Sales SALES CLOSE RATE Get Answers, Win Sales! Responsiveness INCREASE REVENUE $$ Productivity PERSONAL PRODUCTIVITY Eliminate Tag, Save Time! Responsiveness LOWER OPEX $$ Customer Satisfaction CUSTOMER SATISFACTION Solve Issues Faster, Increase Customer Satisfaction! Responsiveness RETAIN CUSTOMERS 5 PanTerra Networks Confidential Sept 2014
6. 6 PanTerra’s Unified Cloud Services Admin, Billing, Reporting, Analytics, Security, Monitoring Consistent Ultra-High Service Attributes 99.999% Reliability, Availability, Scalability, Security, QoS, SLA, Support Fully Managed End-to-End Solution Managed Service, Installed Bandwidth, Installation, Provisioning, Equipment PanTerra Networks Confidential Sept 2014 SmartBox – File Sharing that Communicates Share, Communicate, Collaborate Together - Seamlessly Uniform Back-End Services Details Unified Communications Audio/Video Calling Multi-Media Conferencing Secure IM Real-Time Presence Digital Faxing Web Meeting Call Center Mobile App Content Management Unlimited Secure Cloud Storage Universal Sharing Multiple Share Privileges Sub-Folder Sharing Local Sync MFA/Encryption Outlook/Office/SSO Interoperability Mobile App
7. WorldSmart - Unified Cloud Services PanTerra Networks Confidential Sept 2014 7 Unifying Features • Unified Command Center • Real-Time Presence • Administration • Multi-Location Business Voice Services • Unlimited Virtual PBX • Intelligent Call Routing • Personal Conferencing • Computer Telephony (ACE) • Call Recording • MobileCall Collaboration Services • ConnectMe HD Video Conferencing • Full Featured Web Meeting •
2. Responsiveness and Success
People Interact to Exchange
Information
Success is Directly Related to
Responsiveness
Success Rapidly Declines
with Slower Responsiveness
Relationship Applies to Many
Business Interactions
Success
Rate
“The longer it takes to
respond, the lower
the probability of
success”
Responsiveness
High
Low
Fast Slow
2
PanTerra Networks Confidential
Sept 2014
3. Impact of Responsiveness on Business
Sales
SALES
CLOSE
RATE
If you can’t get the
answers, you LOSE
sales!
Responsiveness
LOST REVENUE $$
Productivity
PERSONAL
PRODUCTIVITY
Playing tag WASTES
up to 1 hour per day
per employee!
Responsiveness
MORE OPEX $$
Customer Satisfaction
CUSTOMER
SATISFACTION
If you can’t get
support fast,
customers LEAVE!
Responsiveness
LOST CUSTOMERS $$
3
PanTerra Networks Confidential
Sept 2014
4. What Effects Responsiveness?
Responsiveness
Channels of Communications
One Many
Success
Rate
UC Improves Responsiveness
Which Increases Success!
Responsiveness
High
Low
Fast Slow
Cloud-based
Unified
Communications
Delivers
Responsiveness
Voice, Conferencing, Email, IM, SMS, Web Collab, Fax
Fast
Slow
4
PanTerra Networks Confidential
Sept 2014
5. Be More Responsive, Be More Competitive
with Cloud-UC
Sales
SALES
CLOSE
RATE
Get Answers,
Win Sales!
Responsiveness
INCREASE
REVENUE $$
Productivity
PERSONAL
PRODUCTIVITY
Eliminate Tag,
Save Time!
Responsiveness
LOWER
OPEX $$
Customer Satisfaction
CUSTOMER
SATISFACTION
Solve Issues Faster,
Increase Customer
Satisfaction!
Responsiveness
RETAIN
CUSTOMERS
5
PanTerra Networks Confidential
Sept 2014
6. 6
PanTerra’s Unified Cloud Services
Admin, Billing, Reporting, Analytics, Security, Monitoring
Consistent Ultra-High Service Attributes
99.999% Reliability, Availability, Scalability, Security, QoS, SLA, Support
Fully Managed End-to-End Solution
Managed Service, Installed Bandwidth, Installation, Provisioning, Equipment
PanTerra Networks Confidential
Sept 2014
SmartBox – File Sharing that Communicates
Share, Communicate, Collaborate Together - Seamlessly
Uniform Back-End Services
Details
Unified Communications
Audio/Video Calling
Multi-Media Conferencing
Secure IM
Real-Time Presence
Digital Faxing
Web Meeting
Call Center
Mobile App
Content Management
Unlimited Secure Cloud Storage
Universal Sharing
Multiple Share Privileges
Sub-Folder Sharing
Local Sync
MFA/Encryption
Outlook/Office/SSO Interoperability
Mobile App
7. WorldSmart - Unified Cloud Services
PanTerra Networks Confidential
Sept 2014
7
Unifying Features
• Unified Command Center
• Real-Time Presence
• Administration
• Multi-Location
Business Voice Services
• Unlimited Virtual PBX
• Intelligent Call Routing
• Personal Conferencing
• Computer Telephony (ACE)
• Call Recording
• MobileCall
Collaboration Services
• ConnectMe HD Video Conferencing
• Full Featured Web Meeting
• Audio Conferencing
• 1 Click Desktop Sharing
• Remote Desktop Access
Interoperability Features
• Salesforce.com Call Adapter
• Full Outlook Integration
• Analog Phone Support
Call Center Services
• Unlimited Virtual Call Center
• Supervisory Modes
• Call Back & Grab Caller
• Live-Monitor
• Call Recording
• Detailed Reports
Messaging Services
• Full Featured Hosted Email
• Secure IM/Text Messaging
• Voice Transcription
• Personal Fax to Email
• MobileMessage
Unified Mobility
• Android/iOS Mobile UCC App
• Full Softphone
• Multiple Mobile UCC Instances
• MobileCall Integration
• Extension/PSTN Calling
• Secure IM with Real-time
Presence
• Visual VoiceMail
• WS/Outlook/Phone Contact
Sync
Content Management
• SmartBox - Business-class
Cloud Storage + File Sharing
• User + Communications
Content
• Sub-Folder Sharing
• Independent Device Sync
• Android/iOS Apps
• ConnectMe UC Integration
8. WorldSmart
First 100% Browser-based UC Client
8
No Client SW to
Deploy/Maintain
Windows, Mac, Linux
Firefox, IE, Chrome,
Safari
Mobile Clients: Tablets,
Smartphones
All Communications
Stored in Cloud
Compatible with Existing
User Interfaces
Syncs with Existing User
Data (Outlook)
PanTerra Networks Confidential
Sept 2014
9. WorldSmart ConnectMeSM
Redefining How Businesses Communicate!
Sept 2014
150 Year Old Phone Call WorldSmart ConnectMe
Employee must
look up a 10 digit
number and dial it
Customer simply
clicks on a link
Customer must
look up a 10 digit
number and dial it
Employee simply
clicks on a link
IM AUDIO VIDEO DESKSHARE
Limited to
phone
devices
Can be deployed
on any device
with a browser
(smartphones,
PCs, MACs,
tablets)
1:1 or 1:N Conferencing
9
PanTerra Networks Confidential
10. WorldSmart ConnectMeSM
HD Video Conferencing
Fully integrated 1 click
HD video conferencing
100% Browser-based,
will work on all devices
and OSs. No client
software!
Simultaneous desktop
display!
Multiple camera support
Advanced business
features: unlimited
users, encrypted, cloud
recording, telepresence
mode, moderator
controls
Integrated with Visual
Call Center/AA
Sept 2014
10
PanTerra Networks Confidential
11. Real Life Business Scenarios
Delay: 5-60+ Minutes
Single Central
Fax Machine
Must Find
Single
Central
In-Box
Info Experts
Person
Must
Retrieve Fax
Delay: 5-60+ Minutes
Fax
To
Email
Dedicated
Personal
Fax Number
Personal
Fax
Received
Delay: < 1 Minute
FAXING
Person
Retrieves VM
Not at Desk
VM Left
Phone Tag
CALLING
SCENARIO 1
Delay: None
Find Me
Call Routing Answer
1st Time
CALLING
SCENARIO 2
Delay: 30 Min to Days
Don’t Have
Info Available
Phone Tag Phone Tag
Delay: None
Access Info
Real-Time
Experts
On Line
Real-Time
Presence
11
PanTerra Networks Confidential
Sept 2014
12. PanTerra Networks Snapshot
First Fully Managed Unified Cloud Service Provider
SmartBox – File Sharing that Communicates
SentraCloud Managed Services Will Drive Revenue
FutureProof Unified Cloud IT Services Platform
Proven Track Record: Reliability, Quality and
Customer Satisfaction
1,000’s of Customers Depend on PanTerra
Industry Validation: Gartner “Visionary” UCaaS
PanTerra Networks
12
PanTerra Networks Confidential
Sept 2014
13. Thank You
PanTerra Networks
www.panterranetworks.com
800.805.0558
info@panterranetworks.com
Communication… at the speed of NOW!
Sept 2014