The document discusses the concept of trust in the workplace. It defines trust as assuming vulnerability with an optimistic expectation of someone else. It then outlines why trust is valuable, noting that trust improves teamwork, enables delegation, allows for experimentation, and makes feedback and the overall system more productive. The document presents a "Wheel of Trust" model that identifies key factors for building trust, such as clarity, competence, compassion, and consistency. It provides examples of behaviors for strengthening each factor. Finally, it discusses strategies for maintaining trust, regaining lost trust, and developing an overall culture of trust in an organization.
Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...
A bag full of trust - Christof Braun at AOE Conference 2018
1. A BAG FULL OF
Christof Braun
TR
UST
AOE Conference
15 November 2018
2. WHAT IS THIS TRUST THING?
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
3. WHAT IS THIS TRUST THING?
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
TRUST IS WHEN YOU ASSUME VULNERABILITY
WITH AN OPTIMISTIC EXPECTATION OF SOMEONE ELSE.
4. AND WHY IS TRUST SO VALUABLE?
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
TRUST IMPROVES
TEAMWORK
5. AND WHY IS TRUST SO VALUABLE?
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
TRUST ENABLES
DELEGATION
6. AND WHY IS TRUST SO VALUABLE?
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
TRUST ALLOWS
FOR
EXPERIMENTATION
7. AND WHY IS TRUST SO VALUABLE?
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
TRUST MAKES
FEEDBACK
USEFUL
8. AND WHY IS TRUST SO VALUABLE?
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
TRUST MAKES THE
SYSTEM MORE
PRODUCTIVE
TRUST
SPEED
COST
9. THE WHEEL
OF TRUST
(IN C)
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
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Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
10. CLARITY
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
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Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
11. CLARITY
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
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Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
Deal in Facts
Honesty – no Lies
Communicate Rather More Than Less
Say What You Mean – Mean What You Say
Talk About Your Intent Honestly
No (or Minimal) Access Restrictions
(Code, Tickets, Wiki, Financial Data,…)
Public Meetings (Share Minutes or Even Recordings)
…
12. CONNECTION
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
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Fähigk
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Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
13. CONNECTION
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Wohlwolle
n
Mitgefühl
Sorge
Fähigk
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Resul
tate
Beitra
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fff
Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
Know Your Colleagues
(Personal Maps)
COIs for Common Interests
Company/Team Events
Establish Shared Goals and Values
Pair Working
…
14. COMPETENCE
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
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Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
15. COMPETENCE
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
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Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
Continuous Improvement
(Retros, Feedback)
Learning Culture
Slack Time for Competence Development
Knowledge Hours
(Hack-, POk-, Design- athons)
Demos (to Customers), Company Trade Fairs
Public Appreciation of Contribution (Kudos, …)
…
16. COMPASSION
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
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Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
17. COMPASSION
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Wohlwolle
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Mitgefühl
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Fähigk
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Resul
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Beitra
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Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
Put Their Interests Ahead of Yours
Listen Carefully
Show Your Emotions
Ask for Help
Apologize
Praise (Kudos, Positive Feedback)
Communicate Compassionately (NVC)
…
18. CONSISTENCY
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Wohlwolle
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Mitgefühl
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Fähigk
eit
Resul
tate
Beitra
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Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
19. CONSISTENCY
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Wohlwolle
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Mitgefühl
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Fähigk
eit
Resul
tate
Beitra
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Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
Walk the Talk
Practice What You Preach
Be Careful With Your Commitments/Promises
Clear, Communicated Goals
and Values
Admit Mistakes
…
20. CONFIRMATION
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Wohlwolle
n
Mitgefühl
Sorge
Fähigk
eit
Resul
tate
Beitra
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fff
Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
21. CONFIRMATION
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Wohlwolle
n
Mitgefühl
Sorge
Fähigk
eit
Resul
tate
Beitra
g
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Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
Do Good to Others
Be Patient – Good Things Will be Done for You
Celebrate Joint Success
Praise and Recommend Others
Treat Others as You Want to be Treated
Advance Trust (the Bag…)
…
22. THE BAG EMPTIES – BREAKING TRUST
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Talk About It!
Use NVC to Describe Your Experience
Unintentional or Deliberate?
Unintentional -> What Can We Learn?
Deliberate -> What Are the Consequences?
Consequences Only for Trustbreaker, Do
Not Punish All
23. REGAINING TRUST – REFILL THE BAG
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Acknowledge and Apologize
Use the Trust Wheel to Identify Where the
Tire is Flat
Deliberately Fix the Flat Section
Be Patient
REGAINING TRUST – REFILL THE BAG
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Acknowledge and Apologize
Use the Trust Wheel to Identify Where the
Tire is Flat
Deliberately Fix the Flat Section
Be Patient
24. A TRUST STRATEGY
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Give a Trust Advance – The Trust Bag
Pay Attention to the Bag – Refill Before it Empties
Controlling everything is not good –
Trust is much better
Tit-for-Tat is Successful but hinders
Establishment of a Trust Culture
TR
UST
25. AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
So – Take the Plunge, do not be Afraid to Trust
Be Deliberate About Your Trust Relationships and
A Trust Culture Just Might Emerge!