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W H AT Y O U D O N ’ T K N O W A B O U T D E S I G N
T H I N K I N G
B Y: A B D E L R A H M A N O S A M A
D E S I G N T H I N K I N G I S
C R E AT I V E P R O B L E M
S O LV I N G F O R T H E
U S E R S
I T ’ S A P P LY I N G T H E
D E S I G N P R O C E S S O N
E V E RY D AY P R O B L E M S
WA S T I N G G A S ,
T I M E & E F F O R T
L O O K I N G F O R F R E E
PA R K I N G S L O T
P R O B L E M 1
T H E S O L U T I O N
I S O L AT E D K I D S
I N H O S P I TA L S
P R O B L E M 2
T H E S O L U T I O N
D A R K R O O M S
D U R I N G T H E D AY,
N O E L E C T R I C I T Y
N O L I G H T
P R O B L E M 3
T H E S O L U T I O N
S P E E D I N G
C A R S
P R O B L E M 4
V W: T H E S O L U T I O N
S E E - S H A P E - B U I L D
D E S I G N T H I N K I N G P R O C E S S
I T ' S N O T " D E S I G N A
C H A I R " ,
I T ' S … " C R E AT E A
WAY T O S U S P E N D A
P E R S O N "
A S K T H E R I G H T Q U E S T I O N S
S O U R C E
D E F I N E / S E E / I N S P I R A T I O N
Q U E S T I O N ; H O W M A N Y
D E S I G N E R S W I L L I T
TA K E T O S C R E W I N A
L I G H T B U L B ? A N S W E R ;
W H Y A L I G H T B U L B ?
A S K M A N Y Q U E S T I O N S
S O U R C E
D E F I N E / S E E / I N S P I R A T I O N
D O N ’ T B E A F R A I D T O
S U G G E S T S I L LY I D E A S ,
S O M E O F T H E M O S T
S U C C E S S F U L I D E A S
WA S R E A L LY S I L LY
P R O P O S E I D E A S
S H A P E / I D E A T E
E X A M P L E S
D O N ’ T T RY S O LV I N G
A P R O B L E M T H E
S A M E WAY I T
D I D N ’ T W O R K
B E F O R E
I N N O VA T E
S H A P E / I D E A T E
T I M E T O
P R O T O T Y P E
Y O U R I D E A A N D
S E E H O W I T F I T S
P R O T O T Y P E
B U I L D / I M P L E M E N T / P R O T O T Y P E
N O N E E D F O R T I M E
C O N S U M I N G
P R O T O T Y P I N G , J U S T
R A P I D LY P R O T O T Y P E
Y O U R I D E A
R A P I D P R O T O T Y P E
B U I L D / I M P L E M E N T / P R O T O T Y P E
I M G S O U R C E
T E S T, G AT H E R
F E E D B A C K & I T E R AT E
T I L L Y O U G O T
S O M E T H I N G Y O U C A N
S TA R T P R O D U C T I O N
F R O M
T E S T / I T E R A T E / R E P E A T
B U I L D / I M P L E M E N T / P R O T O T Y P E
U X D E S I G N
S E R V I C E
D E S I G N
P R O D U C T
D E S I G N
U B E R I S A G R E AT E X A M P L E O F S E A M L E S S S E R V I C E /
P R O D U C T D E S I G N I N T E G R AT I O N W O R K I N G F O R T H E U S E R
O V E R A L L E X P E R I E N C E
H O W T H E C O C A - C O L A C O M PA N Y U S E D S E R V I C E
D E S I G N T O TA K E A H U M A N - C E N T R E D A P P R O A C H T O H R
WA T C H
D E S I G N H A S G R O W N T O
B E C O M E A K E Y PA R T O F T H E
D E C I S I O N - M A K I N G P R O C E S S
T H AT L E A D S T O T H E C R E AT I O N
O F N E W T E C H N O L O G Y
P R O D U C T S , W H E T H E R T H E Y
A R E S O F T WA R E O R H A R D WA R E .
C O M PA N I E S T H AT
U N D E R S TA N D T H E P O W E R O F
D E S I G N U N D E R S TA N D T H AT I T
I S C O N C E R N E D W I T H M U C H
M O R E T H A N J U S T S U P E R F I C I A L
A E S T H E T I C S .
A T L E A D I N G T E C H C O M PA N I E S , D E S I G N
I S N O W M U C H M O R E T H A N J U S T
F I G U R I N G O U T H O W A N E W P R O D U C T
W I L L L O O K , S A Y S I N F L U E N T I A L A U T H O R
A N D D E S I G N E R J O H N M A E D A .
S O U R C E
A S A P P L E ’ S VA L U AT I O N S H O T H I G H E R
A N D H I G H E R I N R E C E N T Y E A R S , A
F L U R RY O F M A J O R C O R P O R AT I O N S –
P H I L I P S , P E P S I C O , H Y U N D A I –
A N N O U N C E D T H E A P P O I N T M E N T S O F
C H I E F D E S I G N O F F I C E R S T O T H E I R
B O A R D S .
T H I S WA S N O M E R E C O I N C I D E N C E .
S E E K I N G T O E M U L AT E T H E S T E L L A R
S U C C E S S O F D E S I G N - L E D B U S I N E S S E S
L I K E A P P L E , G L O B A L C O M PA N I E S A R E
P O U R I N G I N V E S T M E N T I N T O D E S I G N .
I B M , F O R O N E , A N N O U N C E D A $ 1 0 0
M I L L I O N I N V E S T M E N T I N I T S D E S I G N
C A PA B I L I T I E S L A S T Y E A R , W I T H T H E
A I M T O H I R E 1 , 0 0 0 D E S I G N E R S A C R O S S
I T S G L O B A L W O R K F O R C E B Y 2 0 1 8 .
T H E R I S E O F T H E “ C D O ” ,
C H I E F D E S I G N O F F I C E R
S O U R C E
– C H R I S T I A N B A S O N
“Facebook has recently set up a unit charged with
improving the firm’s ability to ‘empathise’ with
users in other cultures. IBM too announced that it
is hiring 1,000 additional designers globally. And
the company that swallowed up the entire San
Francisco-based design firm Adaptive Path last
year? American bank Capital One.”
A R T I C L E S O U R C E
– A N N A W H I C H E R
“Over a ten year period, design-driven companies
outperformed the rest of the S&P index by 228%”
A R T I C L E S O U R C E
T H E D E S I G N
M AT U R I T Y
L A D D E R
S O U R C E : D A N I S H D E S I G N
C E N T R E
S O U R C E
D E S I G N T H I N K I N G S O LV E S
C O M P L E X P R O B L E M S ,
O R G A N I S AT I O N S , C O R P O R
AT E S , E V E N C O U N T R I E S ,
S TA R T E D T O R E A L I Z E
T H AT.
R E A D M O R E
O T H E R T H A N D E S I G N I N G
F O R B U S I N E S S , A N D
D E S I G N I N G F O R T H E
P U B L I C S E C T O R , D E S I G N
S TA R T E D T O B E U S E D I N
P O L I C Y M A K I N G T O O .
1 5 O F T H E 2 8 E U R O P E A N M E M B E R S TA T E S
H A V E E X P L I C I T LY I N C L U D E D D E S I G N I N T H E I R
N A T I O N A L I N N O VA T I O N P O L I C Y
S O U R C E
W O R K I N G W I T H P U B L I C
P O L I C Y – U S I N G T H E L A B
T O A L L O W F O R
E X P E R I M E N TAT I O N I N
T H E D E V E L O P M E N T A N D
I M P L E M E N TAT I O N O F
L A R G E - S C A L E L A W S ,
R E F O R M S , P O L I C I E S ,
R E G U L AT O RY E F F O R T S
A N D O T H E R C H A N G E -
M A K I N G I N I T I AT I V E S T H AT
TA R G E T T H E P U B L I C .
B Y: J E S P E R C H R I S T I A N S E N I S H E A D O F
R E S E A R C H A T M I N D L A B , D E N M A R K ’ S
C E L E B R A T E D G O V E R N M E N T I N N O VA T I O N U N I T
S O U R C E
A L O T O F Y O U T H H AV E
G R E AT I D E A S T H E Y C A N ’ T
A P P LY A S T H E Y D O N ’ T
H AV E A L L S K I L L S
R E Q U I R E D A N D N O
M O N E Y T O PAY S O M E O N E
O U R P R O B L E M
L E M O O W. C O M
T H A N K S
S I M P L E I A . C O M
FA C E B O O K
T W I T T E R
P I N T E R E S T
B E H A N C E
S L I D E S H A R E

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What you don't know about Design Thinking

  • 1. W H AT Y O U D O N ’ T K N O W A B O U T D E S I G N T H I N K I N G B Y: A B D E L R A H M A N O S A M A
  • 2. D E S I G N T H I N K I N G I S C R E AT I V E P R O B L E M S O LV I N G F O R T H E U S E R S I T ’ S A P P LY I N G T H E D E S I G N P R O C E S S O N E V E RY D AY P R O B L E M S
  • 3. WA S T I N G G A S , T I M E & E F F O R T L O O K I N G F O R F R E E PA R K I N G S L O T P R O B L E M 1 T H E S O L U T I O N
  • 4. I S O L AT E D K I D S I N H O S P I TA L S P R O B L E M 2 T H E S O L U T I O N
  • 5. D A R K R O O M S D U R I N G T H E D AY, N O E L E C T R I C I T Y N O L I G H T P R O B L E M 3 T H E S O L U T I O N
  • 6. S P E E D I N G C A R S P R O B L E M 4 V W: T H E S O L U T I O N
  • 7. S E E - S H A P E - B U I L D D E S I G N T H I N K I N G P R O C E S S
  • 8. I T ' S N O T " D E S I G N A C H A I R " , I T ' S … " C R E AT E A WAY T O S U S P E N D A P E R S O N " A S K T H E R I G H T Q U E S T I O N S S O U R C E D E F I N E / S E E / I N S P I R A T I O N
  • 9. Q U E S T I O N ; H O W M A N Y D E S I G N E R S W I L L I T TA K E T O S C R E W I N A L I G H T B U L B ? A N S W E R ; W H Y A L I G H T B U L B ? A S K M A N Y Q U E S T I O N S S O U R C E D E F I N E / S E E / I N S P I R A T I O N
  • 10. D O N ’ T B E A F R A I D T O S U G G E S T S I L LY I D E A S , S O M E O F T H E M O S T S U C C E S S F U L I D E A S WA S R E A L LY S I L LY P R O P O S E I D E A S S H A P E / I D E A T E E X A M P L E S
  • 11. D O N ’ T T RY S O LV I N G A P R O B L E M T H E S A M E WAY I T D I D N ’ T W O R K B E F O R E I N N O VA T E S H A P E / I D E A T E
  • 12. T I M E T O P R O T O T Y P E Y O U R I D E A A N D S E E H O W I T F I T S P R O T O T Y P E B U I L D / I M P L E M E N T / P R O T O T Y P E
  • 13. N O N E E D F O R T I M E C O N S U M I N G P R O T O T Y P I N G , J U S T R A P I D LY P R O T O T Y P E Y O U R I D E A R A P I D P R O T O T Y P E B U I L D / I M P L E M E N T / P R O T O T Y P E I M G S O U R C E
  • 14. T E S T, G AT H E R F E E D B A C K & I T E R AT E T I L L Y O U G O T S O M E T H I N G Y O U C A N S TA R T P R O D U C T I O N F R O M T E S T / I T E R A T E / R E P E A T B U I L D / I M P L E M E N T / P R O T O T Y P E
  • 15.
  • 16. U X D E S I G N S E R V I C E D E S I G N P R O D U C T D E S I G N
  • 17. U B E R I S A G R E AT E X A M P L E O F S E A M L E S S S E R V I C E / P R O D U C T D E S I G N I N T E G R AT I O N W O R K I N G F O R T H E U S E R O V E R A L L E X P E R I E N C E
  • 18. H O W T H E C O C A - C O L A C O M PA N Y U S E D S E R V I C E D E S I G N T O TA K E A H U M A N - C E N T R E D A P P R O A C H T O H R WA T C H
  • 19. D E S I G N H A S G R O W N T O B E C O M E A K E Y PA R T O F T H E D E C I S I O N - M A K I N G P R O C E S S T H AT L E A D S T O T H E C R E AT I O N O F N E W T E C H N O L O G Y P R O D U C T S , W H E T H E R T H E Y A R E S O F T WA R E O R H A R D WA R E . C O M PA N I E S T H AT U N D E R S TA N D T H E P O W E R O F D E S I G N U N D E R S TA N D T H AT I T I S C O N C E R N E D W I T H M U C H M O R E T H A N J U S T S U P E R F I C I A L A E S T H E T I C S . A T L E A D I N G T E C H C O M PA N I E S , D E S I G N I S N O W M U C H M O R E T H A N J U S T F I G U R I N G O U T H O W A N E W P R O D U C T W I L L L O O K , S A Y S I N F L U E N T I A L A U T H O R A N D D E S I G N E R J O H N M A E D A . S O U R C E
  • 20. A S A P P L E ’ S VA L U AT I O N S H O T H I G H E R A N D H I G H E R I N R E C E N T Y E A R S , A F L U R RY O F M A J O R C O R P O R AT I O N S – P H I L I P S , P E P S I C O , H Y U N D A I – A N N O U N C E D T H E A P P O I N T M E N T S O F C H I E F D E S I G N O F F I C E R S T O T H E I R B O A R D S . T H I S WA S N O M E R E C O I N C I D E N C E . S E E K I N G T O E M U L AT E T H E S T E L L A R S U C C E S S O F D E S I G N - L E D B U S I N E S S E S L I K E A P P L E , G L O B A L C O M PA N I E S A R E P O U R I N G I N V E S T M E N T I N T O D E S I G N . I B M , F O R O N E , A N N O U N C E D A $ 1 0 0 M I L L I O N I N V E S T M E N T I N I T S D E S I G N C A PA B I L I T I E S L A S T Y E A R , W I T H T H E A I M T O H I R E 1 , 0 0 0 D E S I G N E R S A C R O S S I T S G L O B A L W O R K F O R C E B Y 2 0 1 8 . T H E R I S E O F T H E “ C D O ” , C H I E F D E S I G N O F F I C E R S O U R C E
  • 21. – C H R I S T I A N B A S O N “Facebook has recently set up a unit charged with improving the firm’s ability to ‘empathise’ with users in other cultures. IBM too announced that it is hiring 1,000 additional designers globally. And the company that swallowed up the entire San Francisco-based design firm Adaptive Path last year? American bank Capital One.” A R T I C L E S O U R C E
  • 22. – A N N A W H I C H E R “Over a ten year period, design-driven companies outperformed the rest of the S&P index by 228%” A R T I C L E S O U R C E
  • 23. T H E D E S I G N M AT U R I T Y L A D D E R S O U R C E : D A N I S H D E S I G N C E N T R E S O U R C E
  • 24. D E S I G N T H I N K I N G S O LV E S C O M P L E X P R O B L E M S , O R G A N I S AT I O N S , C O R P O R AT E S , E V E N C O U N T R I E S , S TA R T E D T O R E A L I Z E T H AT. R E A D M O R E
  • 25. O T H E R T H A N D E S I G N I N G F O R B U S I N E S S , A N D D E S I G N I N G F O R T H E P U B L I C S E C T O R , D E S I G N S TA R T E D T O B E U S E D I N P O L I C Y M A K I N G T O O . 1 5 O F T H E 2 8 E U R O P E A N M E M B E R S TA T E S H A V E E X P L I C I T LY I N C L U D E D D E S I G N I N T H E I R N A T I O N A L I N N O VA T I O N P O L I C Y S O U R C E
  • 26. W O R K I N G W I T H P U B L I C P O L I C Y – U S I N G T H E L A B T O A L L O W F O R E X P E R I M E N TAT I O N I N T H E D E V E L O P M E N T A N D I M P L E M E N TAT I O N O F L A R G E - S C A L E L A W S , R E F O R M S , P O L I C I E S , R E G U L AT O RY E F F O R T S A N D O T H E R C H A N G E - M A K I N G I N I T I AT I V E S T H AT TA R G E T T H E P U B L I C . B Y: J E S P E R C H R I S T I A N S E N I S H E A D O F R E S E A R C H A T M I N D L A B , D E N M A R K ’ S C E L E B R A T E D G O V E R N M E N T I N N O VA T I O N U N I T S O U R C E
  • 27. A L O T O F Y O U T H H AV E G R E AT I D E A S T H E Y C A N ’ T A P P LY A S T H E Y D O N ’ T H AV E A L L S K I L L S R E Q U I R E D A N D N O M O N E Y T O PAY S O M E O N E O U R P R O B L E M
  • 28.
  • 29. L E M O O W. C O M
  • 30. T H A N K S S I M P L E I A . C O M FA C E B O O K T W I T T E R P I N T E R E S T B E H A N C E S L I D E S H A R E