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From Finance to FinTech: A Journey Leading Digital Transformation Journey

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Having spent nearly the last decade driving digital transformation at Standard Chartered, with startups and more recently as CEO of Amazon backed Financial Marketplace Bank Bazaar I wanted to provide you with context behind the change we are experiencing, my leadership journey with Standard Chartered and the 10 lessons I have learned working with MNC's as well as startups.

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From Finance to FinTech: A Journey Leading Digital Transformation Journey

  1. 1. @amanwhotweets FROM FINANCE TO FINTECH A Journey Leading Digital Transformation
  2. 2. WE LIVE IN INTERESTING TIMES.
  3. 3. A WORLD POISED FOR DISRUPTION
  4. 4. AND SEEMINGLY BLISSFULLY UNAWARE
  5. 5. WITH NEW COMPETITORS THIN SLICING THE FUTURE
  6. 6. MY STANDARD CHARTERED DIGITAL STORY 2008 - 2014
  7. 7. 2008 JANUARY PLATFORM PEOPLE PROCESS
  8. 8. GET THE BEAUTIFUL BASICS RIGHT. PEOPLE 1.WEED & SEED CHANGE 2.CULTIVATE CULTURE 3.REMOVE WALLS AND SILOS PROCESS 1.FIX THE FACTORY 2.BREAK DOWN INTO BITE SIZE CHUNKS 3.DEMAND DISCIPLINE & SET STANDARDS PLATFORM 1.OBSSESS ABOUT STABILITY 2.FOCUS ON CUSTOMER EXPERIENCE & DESIGN 3.LEVERAGE OTHER PEOPLE SCALE MARK ZUCKERBERG FOUNDER FACEBOOK Move fast, with stable infra.
  9. 9. MARKETS USERS VALUE TXS NPS TRANSFORMING IN NUMBERS. RELEASES 7 0.7 M 0 ~ 5 M 42 3 15 + 1.5 M 20M ~ 25 M 55 ~ 350
  10. 10. FROM BREAKDOWN TO BREAKTHROUGH. Find purpose and courage of our conviction to focus on the consumer not the competition. Collaborate with others to build a platform that enabled world class. Take digital from a function to a movement within the company and make people a shareholder in our success. Improve our process to make us a prolific innovation and delivery engine focussed on continuous improvement. Improve productivity so that the organisation could work smarter not just harder and declare war on paper.
  11. 11. MARKETS USERS VALUE TXS NPS TRANSFORMING IN NUMBERS. RELEASES 7 0.7 M 0 ~ 5 M 42 3 15 + 1.5 M 20M ~ 25 M 55 ~ 350 33 4.5M 150M 100M 75 634
  12. 12. TRANSFORMING BY INNOVATING.
  13. 13. TRANSFORMING BY COLLABORATING.
  14. 14. TRANSFORMING BY ENGAGING.
  15. 15. TRANSFORMING BY ENGAGING.
  16. 16. TRANSFORMING OUR TALENT.
  17. 17. TRANSFORMING OUR BRAND.
  18. 18. 10 LESSONS I LEARNED BUILDING WORLD CLASS DIGITAL CHANNELS
  19. 19. We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten. BILL GATES FOUNDER MICROSOFT #1. BE MISSION ORIENTED. NOT JUST TASK ORIENTED.
  20. 20. #2. SKATE TO WHERE THE PUCK IS GOING TO BE. I skate to where the puck is going to be, not to where it has been. WAYNE GRETZKY ICE HOCKEY LEGEND
  21. 21. #3. BE HYPER FOCUSSED & SUPER NIMBLE Be rigid on your vision but flexible on the details. JEFF BEZOS FOUNDER AMAZON
  22. 22. #3. TECHNOLOGY IS YOUR BUSINESS. ALAN KEY COMPUTER SCIENTIST Technology is anything that wasn’t around when you were born .
  23. 23. #4. CULTIVATE NEW PROCESSES & RITUALS. Design is not just what it looks like and feels like. Design is how it works. STEVE JOBS FOUNDER APPLE
  24. 24. #5. EXECUTE. SHIP PRODUCTS NOT IDEAS. REED HOFFMAN FOUNDER LINKEDIN If you are not embarrassed by the first version of your product you shipped too late.
  25. 25. #6. EXPERIMENT WITH DATA. FIND NEW WAYS TO MONETISE IT. REED HOFFMAN FOUNDER LINKEDIN Silicon Valley is a mindset, not a location.
  26. 26. #7. SWEAT THE SMALL STUFF. Fear is the disease, Hustle is the antidote. TRAVIS KALANICK FOUNDER UBER
  27. 27. #9. PEOPLE ARE YOUR SILVER BULLET. Train people well enough so they can leave, treat them well enough so they don’t want to.works. SIR RICHARD BRANDON FOUNDER VIRGIN
  28. 28. #10. HAVE FUN.
  29. 29. THANK YOU! @amanwhotweets AMAN ARAIN .COM

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