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@amanwhotweets
FROM FINANCE TO FINTECH
A Journey Leading Digital Transformation

2.
WE LIVE IN
INTERESTING
TIMES.

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A WORLD POISED FOR DISRUPTION

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AND SEEMINGLY BLISSFULLY UNAWARE

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WITH NEW COMPETITORS THIN SLICING THE FUTURE

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MY STANDARD CHARTERED
DIGITAL STORY
2008 - 2014

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2008
JANUARY
PLATFORM PEOPLE PROCESS

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GET THE BEAUTIFUL BASICS RIGHT.
PEOPLE
1.WEED & SEED CHANGE
2.CULTIVATE CULTURE
3.REMOVE WALLS AND SILOS
PROCESS
1.FIX THE FACTORY
2.BREAK DOWN INTO BITE SIZE CHUNKS
3.DEMAND DISCIPLINE & SET STANDARDS
PLATFORM
1.OBSSESS ABOUT STABILITY
2.FOCUS ON CUSTOMER EXPERIENCE & DESIGN
3.LEVERAGE OTHER PEOPLE SCALE
MARK ZUCKERBERG
FOUNDER FACEBOOK
Move fast, with
stable infra.

9.
MARKETS USERS VALUE TXS NPS
TRANSFORMING IN NUMBERS.
RELEASES
7 0.7 M 0 ~ 5 M 42 3
15 + 1.5 M 20M ~ 25 M 55 ~ 350

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FROM BREAKDOWN TO BREAKTHROUGH.
Find purpose and courage of our conviction to focus on the
consumer not the competition.
Collaborate with others to build a platform that enabled world
class.
Take digital from a function to a movement within the
company and make people a shareholder in our success.
Improve our process to make us a prolific innovation and
delivery engine focussed on continuous improvement.
Improve productivity so that the organisation could work
smarter not just harder and declare war on paper.

11.
MARKETS USERS VALUE TXS NPS
TRANSFORMING IN NUMBERS.
RELEASES
7 0.7 M 0 ~ 5 M 42 3
15 + 1.5 M 20M ~ 25 M 55 ~ 350
33 4.5M 150M 100M 75 634

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TRANSFORMING BY INNOVATING.

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TRANSFORMING BY COLLABORATING.

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TRANSFORMING BY ENGAGING.

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TRANSFORMING BY ENGAGING.

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TRANSFORMING OUR TALENT.

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TRANSFORMING OUR BRAND.

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10 LESSONS I LEARNED
BUILDING WORLD
CLASS DIGITAL
CHANNELS

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We always
overestimate the
change that will occur
in the next two years
and underestimate the
change that will occur
in the next ten.
BILL GATES
FOUNDER MICROSOFT
#1. BE MISSION ORIENTED. NOT JUST TASK ORIENTED.

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#2. SKATE TO WHERE THE PUCK IS GOING TO BE.
I skate to where the puck is going
to be, not to where it has been.
WAYNE GRETZKY
ICE HOCKEY LEGEND

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#3. BE HYPER FOCUSSED & SUPER NIMBLE
Be rigid on your
vision but flexible
on the details.
JEFF BEZOS
FOUNDER AMAZON

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#3. TECHNOLOGY IS YOUR BUSINESS.
ALAN KEY
COMPUTER SCIENTIST
Technology is
anything that wasn’t
around when you
were born .

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#4. CULTIVATE NEW PROCESSES & RITUALS.
Design is not just what it
looks like and feels like.
Design is how it works.
STEVE JOBS
FOUNDER APPLE

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#5. EXECUTE. SHIP PRODUCTS NOT IDEAS.
REED HOFFMAN
FOUNDER LINKEDIN
If you are not
embarrassed by
the first version of
your product you
shipped too late.

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#6. EXPERIMENT WITH DATA. FIND NEW WAYS TO
MONETISE IT.
REED HOFFMAN
FOUNDER LINKEDIN
Silicon Valley is
a mindset, not a
location.

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#7. SWEAT THE SMALL STUFF.
Fear is the disease,
Hustle is the antidote.
TRAVIS
KALANICK
FOUNDER UBER

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#9. PEOPLE ARE YOUR SILVER BULLET.
Train people well enough so
they can leave, treat them
well enough so they don’t
want to.works.
SIR RICHARD BRANDON
FOUNDER VIRGIN

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#10. HAVE FUN.

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THANK YOU!
@amanwhotweets
AMAN ARAIN
.COM