The world is experiencing incredible change both politically and technologically where industries are being re-imagined almost daily. Universal Banking is one business model that has been a very profitable business model. However with the changes in customer needs, regulation, technology and the emergence of new competitors this industry is most vulnerable to disruption. Disruption not just from TechGiants like Google and Apple but more so more small starts and an ecosystem of new financial services providers who instead of a head on challenge may be thin slicing the industry into oblivion. All is not lost however there are actions Universal Banks can and must take and this presentation shares some thoughts around these.

1. What’s next for Universal
Banking under siege?
Aman Narain
September 2014

2. We live in interesting times.

3. Times of incredible change
COMMUNICATION MUSIC HOTEL ARCHITECTURE
TRANSPORT HEALTHCARE TELECOMS BANKING

4. Change driven by Technology Innovation.
BIG DATA
CLOUD
LOW COST
HIGH FIDELITY
INTERNET OF THINGS

5. Change driven by Technology Standards.
WSJ: 25 Dec, 2012

6. Change driven by Technology Cost.
Average Global
Smartphone
Pricing Trends
Global Bandwidth
Cost Trends
Global Storage
Cost Trends
@KPCB

7. EXPERIENCE NOT
PRODUCTS
PLUG AND PLAY
ECOSYSTEMS
Change driven by Customers.
DIGITAL NOW A
HYGIENIE CRITERIA
90 %

8. ENCOURAGING
COMPETITION
DRIVING
STANDARDS
REMOVING
ADVANTAGE
Change driven by Regulation.

9. Change driven by Competition. Not them.
WSJ: 25 Dec, 2012
UNIVERSAL BANKING

10. Change driven by Competition. But them.
P2P
NEO BANKS
MASS MARKET
WEALTH
SMALL BIZ

11. All this puts Universal Banking under siege...

12. …and on the slippery slope of commoditization.
1. High Cost to Serve
2. Expensive Real Estate
3. Addiction to People
4. Non Standard Processes
5. Entitlement Culture
6. Overreliance on WalkIns

14. #1.
FOCUS ON A UNIFIED
DIGITAL EXPERIENCE
NOT OMNI-CHANNEL
#2.
PIVOT BRANCHES "
FROM ORIGINATION TO
DELIVERY & DISCOVERY "
POWERED BY SOCIAL
CONVERSATIONS

15. #3.
FOCUS
INVESTMENT ON
DATA AND
ACCESSIBILITY
NOT ON BANKING
SYSTEMS AND
INFRASTRUCTURE
#4.
LADDER
INVESTMENTS
AND PREPARE
TO ACQUIRE
STARTUPS

16. #5.
BUILD DIGITAL FIRST
PRODUCTS & ZERO OPS.
#6.
MONITIZE
DIGITAL

17. #7.
JOIN ECOSYSTEMS AND
MASTER CO-OPETITION.
#8.
SWEAT THE SMALL
STUFF & CULTIVATE "
THE LONG TAIL OF
INNOVATION.

18. #9. "
EMBRACE PRIVACY
AND SECURITY TO
REPOSITION YOU WITH
CLIENTS
#10.
DESIGN A CULTURE
WITH EXPERIENCE &
TECHNOLOGY"
AT THE"
HEART OF "
IT ALL.

19. aman@codeblu.com
amanwhotweets
www.codeblu.com