Oscar Garcia, COO at NTT Europe, discusses the rapid transformation of APMaaS, the market adoption within some of the largest global companies, and the ability to deploy at speed as today's enterprises migrate from on-premises to SaaS environments at AppSphere 2015.
Automation: The Good, The Bad and The Ugly with DevOpsGuys - AppD Summit Europe
AppSphere 15 - Achieving Enterprise Agility, Superior Scalability and Deployment at Speed with APMaaS
1. Achieving Enterprise Agility, Superior Scalability
and Deployment at Speed with APMaaS
Oscar García – NTT Europe COO / Cloud & Managed Services Business Unit
2. Agenda
The Presenter
Pain Points – Customer Needs
Our Approach
– Deployment at Speed
– Smart Autonomics
– Deep APMaaS
Putting it all together
– Some real-world examples
A glimpse of what I will be covering
3. The Presenter
Oscar García
• I run operations for Cloud & Managed Services, part of
NTT Communications
• Largest Telco globally = big customers = slow???
• I sold them my company (second!)
• I am all for agility, speed and operational excellence on a budget
• I love AppDynamics. Since day 1.
4. PAIN POINTS – CUSTOMER NEEDS
What we are trying to fix
5. Pain Points
• Lack visibility of the
application state
• Complex, slow and
inconsistent deployment of
tooling
• 24x7 NOC availability
• Use of internal ops teams
• RCA analysis and expertise
Visibilty
Deployment
at scale
24x7 Alert
management
(with Context)
Operations
agility
Access to
SME's
7. Classic Monitoring challenges
• Nodes need to be registered at the poller
• Packaging is complex with dependencies
• Inconsistent and partial coverage risk
• Inbound network connectivity needs
• Not designed with the cloud in mind
11. Automation in Operations (classic!)
Focus on incident resolution…
Something
fails
Automation
Engine
captures
the event
Automation
Engine
fixes (99%
= restart)
Service is
recovered
Creates more problems than it solves
– No Root Cause Analysis so it will repeat, again and again, again…
– The platform becomes dependent on the automation engine
24. Standard use case
• Running on
Hyperscale cloud
• Using
AppDynamics
SaaS controllers
• Mix of
technologies
• Customer
provided core
operation
Deployment
at speed
• Consulting
• Designing
• Deploying
Smart
Operations
Autonomics
• 24x7 NOC
support
• Auto remediation
• Problem
Management
Core
Operation
• Customer owned
• Close to the cycle
Deep
APMaaS
• SME
involvement
• Complex RCA
• Complex Fixes