Business Process Management (BPM) is a management approach to continuously improve processes and achieve organizational objectives through a set of methodologies and technologies. This introduction video to BPM provides definitions, key components, an IT request process example, and methodologies. Explore more about BPM on http://www.appian.com/ Visit the BPMbasics Learning Center for additional free resources and whitepapers: http://www2.appian.com/bpmbasics

1. Introduction to BPM
http://www.youtube.com/watch?v=8Gq2CfHl7fs
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2. Agenda
 What is BPM?
 BPM Components
 A BPM Example
 BPM Methodologies
 Where do I get more information?

3. What is BPM?
Business a person, partnership, or corporation engaged in commerce,
manufacturing, or a service; profit-seeking enterprise or concern.
1. a systematic series of actions directed to some end.
Process 2. a continuous action, operation, or series of changes taking
place in a definite manner.
1. the act or manner of managing; handling,
Management direction, or control.
2. skill in managing; executive ability.
3. the person or persons controlling and directing
the affairs of a business, institution.
Source: Dictionary.com

4. BPM Components
A management approach to continuously improve processes
and achieve organizational objectives through a set of
methodologies and technologies.
Input Output
People Process

5. Input: Multiple Types of Process Input
Input

6. People: Process Participants
INTERNAL EXTERNAL
Supplier Finance Marketing Customer
Manager Manager
I
Financial Financial Marketing Marketing Partner
Analyst Analyst Specialist Specialist

7. Different Types of Processes
Type Continuous Ad Hoc
Characteristics Predictable Unpredictable
Repeatable Variable
Uninterrupted Spontaneous
Example Payroll Process Expense Report
Customer Meeting
$278.94
Conference
$619.45

8. Different Types of Processes
Type Simple Complex
Characteristics Minimal Steps Multiple Steps
Few Participants Many Participants
No or Minimal Rules Complex Rules
Single System Multiple Systems
Example Vacation Request Deduction Management
• If [yes] AND [=<$100], then A
Approved • If [yes] AND [>=$100], then B
• If [no] AND [=<$100], then C
• If [no] AND [>=$100], then D
Denied • If [no] OR [=$0], then E

9. Different Types of Processes
Type Short Long
Characteristics Minutes, Hours, Days Weeks and Months
Quick Tasks Running Processes
Few Dependencies Multiple Dependencies
Example New Account Opening Loan Origination
Your account Your mortgage loan
will be ready in a is pending approval
few minutes and should take six
to eight weeks

10. Output: Multiple Types of Process Output
Output

11. BPM Components
A management approach to continuously improve processes
and achieve organizational objectives through a set of
methodologies and technologies.
Input Output
People Process

12. BPM IT Request Management Example
Input

13. BPM IT Request Management Example
People
Requester IT Group
Assign to
Process Start
IT Group

14. BPM IT Request Management Example
People
Requester IT Group Manager IT Specialist
<$100 Issue
Approve End
Hardware
Assign to
Process Start
IT Group
Send
>$100 Manager Denied Email
Review

15. BPM IT Request Management Example
Output

16. BPM IT Request Management Example
Input Output
People
Requester IT Group Manager IT Specialist
<$100 Issue
Approve End
Hardware
Assign to
Process Start
IT Group
Manager Send
>$100 Review Denied Email

17. BPM Methodologies
An approach with principles, procedures, and practices that provide
guidelines for designing and executing the different components
within Business Process Management.
RAD
MDA
Agile &
Scrum

18. Lean Six Sigma
• Define the problem
Define
• Measure & map existing
process
• Analyze areas for Control Measure
improvement
• Improve the process and
implement the solution
• Control, maintain, and
Improve Analyze
optimize

19. International Standards Organization
Continuous Improvement of the
Quality Management System
Customers Customers
Management
Responsibility
Measurement,
Satisfaction Resource
Analysis, &
Management
Improvement
Output Product Input
Product Realization Requirements

20. IT Infrastructure Library
IT Service Management (ITSM)
• Improve IT services quality
• Reduce infrastructure & service
costs
• Improve service delivery &
customer satisfaction
• Improve productivity
• Improve resource allocation
• Improve third party service
delivery & quality

21. Capability Maturity Model Integration
• Continuous Process
5. Optimized Improvement
• Measured and Controlled
4. Managed • Manage Performance & KPIs
• Proactive Process Standardization
3. Defined • Program Initiatives (COE) for the Organization
• Manage Processes like Projects
2. Repeatable • Often Reactive
• Unpredictable & Reactive
1. Initial • Undefined & Poorly Controlled

22. RAD
Rapid Application Development
Requirements
Planning
User Design Construction
Cutover
Rapid Application Development (RAD) Model

23. Model-Driven Architecture (MDA)
• Open Standards & Vendor-Neutral
• Separates Business & Application
Logic from Platform Technology
• Platform Independent Models
• Based on Unified Modeling
Language (UML) & other OMG
Modeling Standards
• Compatible with Web Services,
.NET, CORBA, J2EE, & Others
http://www.omg.org/mda/

24. Agile Software Development
Vision, Goals, Charter, & Funding
Release Plan, Estimation, Backlog
Iteration Plan, Review, Retrospective
Standup Meetings, Acceptance
Build, Collaborate, Integrate, Refactor

25. Scrum Methodology

26. BPM Methodologies
An approach with principles, procedures, and practices that provide
guidelines for designing and executing the different components
within Business Process Management.
Best Practices
& Governance
A Compelling Higher Team Repeatable
RAD Methodology Fosters Performance Success
MDA
Measurable &
Agile & Controllable
Scrum
Outcomes

27. 1. Visit BPMbasics Learning Center:
http://www.appian.com/bpmbasics/index.jsp
2. Subscribe to the BPM Newsletter:
http://www.appian.com/campaigns/alert.jsp
3. Learn more about BPMS:
http://www.appian.com/bpm-software/overview.jsp
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