Modern BPM for Process Innovation
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Larn how to leverage BPM, cloud technology, social collaboration and mobility to drive market success. Appian Vice President Malcolm Ross will outline the new technology imperatives for process improvement, and how industry leaders are using them to drive value. He will also pay special attention to enterprise mobility issues such as security, cost, and governance to show how next-generation BPM ensures safe and secure mobile participation in critical business processes. In addition, you will learn how the Appian BPM Suite extends process participation across the organization – from executives to partners and customers. The Appian BPM Suite creates agile organizations that respond quickly to change – the hallmark of competitive advantage.
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Modern BPM for Process Innovation
- 1. Modern BPM for Process Innovation Malcolm Ross VP, Product Marketing Copyright © 2012 Appian Corporation. All rights reserved.
- 2. Common Process in the Enterprise Informal Processes No Audit-ability No Visibility No Clear Priorities No Consistency Disconnected Systems Inefficient Work Areas Highly Error Prone No Adaptability 2 Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 3. Process Agility Through BPMS Clearly Defined Processes Enforced Business Rules Real-Time Visibility Financial Systems Support for Agile Changes Integrated Systems Enforced Accuracy Consistent Execution SLA Enforcement CRM 3 Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 4. Appian - Continuous Process Innovation • Document Processes • Execute Defined Processes • Create Forms and UI • Integrate with Systems • Define Rules • Execute Rules • Define Data • Serve UI and Task Forms • Aggregate Past Performance • Handle Exceptions • Identify Bottlenecks • Real-Time Track Status • Executive Dashboards • Manage Task Workload • Re-route Process Flows 4 Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 5. The Evolution of Work The Worker of the2000s 1960s 1940s The Worker of the 1920s 1980s Computing as a is Born Rise of Cubicle Profession Office Space Evolves The the Revolution The PC Telecommuter 5 Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 6. Today’s Modern Technology Influences Mobile Social Cloud Computing and Extreme Ease-of-Use 6 Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 7. Mobile BPM Copyright © 2012 Appian Corporation. All rights reserved.
- 8. The Rise of Mobile Computing “269.6 million mobile devices shipped in 2010 -- a 55% increase over 2009” “By 2013, mobile phones will overtake PCs as the most common Web access device” 8 Copyright © 2011 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 9. The Rise of Mobile Computing Source: Forrester Research Source: Morgan Stanley 9 Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 10. Office Workers in the 2010s 10 Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 11. Modern Daily Computer Usage 11 Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 12. The Enterprise Mobile Platform Challenge Hottest Hottest Consumer Consumer Devices Devices Established Established Enterprise Enterprise Devices Devices Legacy and Wildcard Platforms 12 Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 13. The First Mobile Development Choice Native Mobile Web/HTML5 Mobile Pros Pros Fast and Responsive User Interface Write-once, run on any mobile browser Richer UI Experience for Each Device Ease and Speed of Development Access to Unique Hardware Capabilities Instant Updates Cons Cons Develop apps for each platform Lowest common denominator in functionality Updates require each client to be updated No access to unique device capabilities Best for Frequent Use with Rich Best for Casual / Infrequent Use with Device Interaction Basic Standardized Interaction 13 Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 14. Modern Enterprise BPM Requirements Develop Once, Deploy Anywhere • Web / Desktops • Laptops • Tablets • Mobile Phones Optimized for Each Device Access All Key: • Data • Reports • Processes • People 14 Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 15. Social BPM Copyright © 2012 Appian Corporation. All rights reserved.
- 16. Consumer Social and Internet Trends 16 Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 17. Traditional Consumer Portal is Dead 17 Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 18. Enterprise Portal 18 Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 19. Modern Consumer Interface 3rd Most Popular Built Their Own Free iPhone App Mobile OS #1 Most Popular Free iPhone App 19 Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 20. What is Modern Social and Social BPM? Social BPM Content 20 Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 21. Cloud Computing and Extreme Ease-of-Use Copyright © 2012 Appian Corporation. All rights reserved.
- 22. Preparing for the Cloud By 2012, 20 percent of businesses will own no IT asset source: Gartner – 2010 By 2015, 35 percent of enterprise IT expenditures for most organizations will be managed outside the IT department's budget. source: Gartner – Dec, 2011 22 Copyright © 2011 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 23. Cloud Value Efficiency Use Only What You Need No Idle IT Assets Agility Instantly Provision New IT Assets Move IT out of Maintenance and into Innovation De-Risk Move funding from Capital Exp to Operational Expenses Alternate sourcing provides fallback options for IT services Scale Globally Easily scale to massive load Allocate new IT infrastructure to meet peak demand times 23 Copyright © 2011 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 24. Appian BPM - Model to Execution to Optimization Process Model Now Directly Executable with Real-Time Tracking 24 Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 25. Appian Mobile BPM – Forms Development Simple Drag-and-Drop Forms Design One-Click Mobile Enablement 25 Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 26. Appian - Collaborative BPMS Platform IT Developers / Administrators • Create Shared Services • Create Re-usable Integrations • Review Models prior to Publishing • Manage Server Performance Business Analysts Workers and Managers • Define Processes • Mobile Access to Work • Define Rules • Complete Tasks • Create Reports • Collaborate with Users • Manage Process Flow • Share Documents • Analyze Performance • Analyze Performance • Optimize Processes • Re-route tasks 26 Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 27. Appian BPM Suite Overview Copyright © 2012 Appian Corporation. All rights reserved.
- 28. Comprehensive Appian BPM Suite “Appian leads the pack with the best overall combination of modeling, design and development.” 28 Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 29. Appian Mobile BPM Apple iOS BlackBerry Android
- 30. Rich Media Capture Intelligent Forms Voice Capture Image Capture Full Native Application Intuitive User Interfaces Easily capture and embed rich media 30 Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 31. BPM – Social Collaboration 31 Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 32. Appian BPM Dashboard 32 Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
- 33. Appian BPM Suite Product Demonstration Copyright © 2012 Appian Corporation. All rights reserved.
Editor's Notes
- Key PointsEnterprises today rely heavily on ineffective tools to manage processes – such as Email, MS Office, and Disconnected Back-end SystemsOvertime – Organizations lose control of processes resulting in Inconsistent processingHigh ErrorsIneffective CommunicationInvisible BottlenecksLost Productivity and RevenueCommon Aspects of Enterprise Processes includeInformal ProcessesNo Audit-abilityNo VisibiliyNo Clear PrioritiesNo ConsistencyDisconnected SystemsInefficient Work AreasHigh Error Rates
- Key PointsA BPMS System unites your systems, people, and information into coherent processes A BPMS makes it easy for business users to easily model processes that deliverClear Process DefinitionsEnforced Business RulesReal-Time Visibility into Process StatusSupport for Agile ChangesIntegrated Systems for more Efficient Work ProcessingEnforced AccuracyConsistent ExecutionSLA EnforcementAbility to Analyze and Adapt processes rapidly over time
- Key NotesBecause of Appian’s integrated suite solution, Appian is unmatched in it’s ability to support rapid process innovation cycles that flow thruDesign – including BPMN based process modeling, rapid form and UI creation, and capturing your enterprise data and rulesExecution – Integrating to key systems, Serving tasks and forms to process participants in web and mobile interfaces, and scalability to millions of users on a single environmentManagement – Managers can easily re-route work to handle exceptions, collaborate with process participants, and manage workloads to ensure processes are moving along efficientlyOptimize – Analysts can aggregate past performance and identify bottlenecks that can speed processes and save money. As opportunities for improvement are identified, changes can be quickly made in the Design interfaces to rapidly adapt processes and support a culture of continuous process improvement.
- Key PointsThe Appian Process Modeler is the main design interface for modeling, executing and optimizing your business processesAppian is the only vendor that successfully accomplishes this in a single modeling interface, with no need to transfer models between different modeling platforms for each phaseAs you can see, the process modeler is design for business users to clearly understand and document each activity in their business. From the interface, a process can be immediately executed with no need to write or compile code. From the execution menu, you can track individual process instances with completed activities in blue and active activities in green. Node statistics may be turned on at anytime for a real-time tracking of activity performance as well as a comparison of the current processes performance to other processes and the desired SLA goal.
- Key PointsAppian delivers this cycle in a single integrated suite solution, with specialized interfaces for each of the roles of users to participate in process improvementBusiness Analysts use the Web-based design tools to create the processes, rules, reports, and forms that support your enterprise processes.Appian the only vendor the fully delivers on the promise of business user empowerment with simple interfaces designed for users who have skillsets based on MS Office and not complex codingDevelopers in Appian can focus on creating complex and re-usable Smart Services that can be easily consumed by Business Analysts for orchestration. Smart Services are an abstration of Service Objects in the traditional SOA sense, but are designed for easy consumption by business users. With no UDDI servers to navigate or WSDL definitions to parse, business users are presented simple point and click configurations for performing complex process actions or integrations to external systems.Appian further supports a simple application migration methodology which allows developers to review business analysts work before publishing into production. Appian’s native support for discussion forums and dashboard collaboration make it easy to support feedback sessions on new process applications or share best practices in process design.Workers and Manager interfaces are optimized to monitor in-flight work, collaborate, and complete assigned tasks from both web and mobile devices.