Personal Information
Organization / Workplace
Greater Chicago Area United States
Occupation
Customer Experience Consultant at West Monroe Partners
Industry
Technology / Software / Internet
About
Whether I'm working on behalf of consumers or employees, I take pride in making people's interactions with brands a little bit better. My clients have included both B2B and B2C faces of high tech, professional services, consumer products, utilities, health insurance, manufacturing and franchising.
I graduated from Bradley University in Mechanical Engineering and Marketing.
Specialties: CRM, customer experience management, marketing strategy, customer strategy, service experience, customer centricity, market research, consumer preferences, multichannel marketing, marketing analytics, high tech industry, user experience
- Presentations
- Documents
- Infographics
Best Practices for Testing in salesforce.com
Blezard CRM Consulting Ltd
•
11 years ago
Come flying on Divergence Airways with Mike Biggs -"We always land"
Mike Biggs GAICD
•
6 years ago
Creating a Product Roadmap - Product Strategy Series
Mike Biggs GAICD
•
6 years ago
Creating a Product Vision
Mike Biggs GAICD
•
6 years ago
Creating a Salesforce Community: Code vs Configuration
Michael Welburn
•
8 years ago
Quickly Build a Native Mobile App for your Community using Salesforce Mobile SDK
Michael Welburn
•
8 years ago
Vital Trends in Digital and Social in 2015 and Beyond by Dion Hinchcliffe
7Summits
•
8 years ago
26 Time Management Hacks I Wish I'd Known at 20
Étienne Garbugli
•
11 years ago