Personal Information
Organization / Workplace
Greater Chicago Area United States
Occupation
Customer Experience Consultant at West Monroe Partners
Industry
Technology / Software / Internet
About
Whether I'm working on behalf of consumers or employees, I take pride in making people's interactions with brands a little bit better. My clients have included both B2B and B2C faces of high tech, professional services, consumer products, utilities, health insurance, manufacturing and franchising.
I graduated from Bradley University in Mechanical Engineering and Marketing.
Specialties: CRM, customer experience management, marketing strategy, customer strategy, service experience, customer centricity, market research, consumer preferences, multichannel marketing, marketing analytics, high tech industry, user experience
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Personal Information
Organization / Workplace
Greater Chicago Area United States
Occupation
Customer Experience Consultant at West Monroe Partners
Industry
Technology / Software / Internet
About
Whether I'm working on behalf of consumers or employees, I take pride in making people's interactions with brands a little bit better. My clients have included both B2B and B2C faces of high tech, professional services, consumer products, utilities, health insurance, manufacturing and franchising.
I graduated from Bradley University in Mechanical Engineering and Marketing.
Specialties: CRM, customer experience management, marketing strategy, customer strategy, service experience, customer centricity, market research, consumer preferences, multichannel marketing, marketing analytics, high tech industry, user experience