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The Influence of ERP Success Factors in Dutch EHR Implementations Robert A. Stegwee, PhD Arne J.W. Freriks, MSc
Agenda ,[object Object],[object Object],[object Object],© 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008
Determinants of Success in Electronic Health Records ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008
What Constitutes an Electronic Health Record System © 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008 Collector Documentor Helper Colleague Mentor Functionality 1993 1998 2005 2010 2015+ full minimal Source: Gartner (March 2006) Availability of Products Clinical Data Repository Clinical Display Clinical Decision Support Order Management Knowledge Management Interoperability Clinical Documentation Controlled Medical Vocabulary Clinical Workflow
How do ERP Success Factor Models Apply? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008
Our Hypothesis for Case Study Research ,[object Object],[object Object],[object Object],[object Object],[object Object],© 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008
Arne Freriks Case Studies in 6 Dutch Hospitals
3 rd  Generation? © 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008 Hospital ambition 1 2 3 4 5 A B C D E F Current generation
Prominent Success Factors ,[object Object],[object Object],[object Object],[object Object],© 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008
1. Business Case & Benefits Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008
2. BPM (Process Change & Process Modeling) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008
© 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008
© 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008
3. Training ,[object Object],[object Object],[object Object],[object Object],© 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008
4. Change Management ,[object Object],[object Object],[object Object],[object Object],© 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008
Your Success © 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008
Robert Stegwee Conclusions and Implications for Practice
ERP Success Factors Do Apply to EHR Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008
1. Business Case Development and Benefits Tracking © 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008
2. Business Process Management © 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008
3. Training Professionals in Tools and Processes © 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008
4. Change Management in Electronic Health Records © 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008 We are fed up with all these changes But this is the latest version! Clinic Source: Dennis Muntslag, The Art of Implementation, 2001
What You Need to Take Away ... ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008
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The Influence of ERP Success Factors on EHR Implementation

  • 1. The Influence of ERP Success Factors in Dutch EHR Implementations Robert A. Stegwee, PhD Arne J.W. Freriks, MSc
  • 2.
  • 3.
  • 4. What Constitutes an Electronic Health Record System © 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008 Collector Documentor Helper Colleague Mentor Functionality 1993 1998 2005 2010 2015+ full minimal Source: Gartner (March 2006) Availability of Products Clinical Data Repository Clinical Display Clinical Decision Support Order Management Knowledge Management Interoperability Clinical Documentation Controlled Medical Vocabulary Clinical Workflow
  • 5.
  • 6.
  • 7. Arne Freriks Case Studies in 6 Dutch Hospitals
  • 8. 3 rd Generation? © 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008 Hospital ambition 1 2 3 4 5 A B C D E F Current generation
  • 9.
  • 10.
  • 11.
  • 12. © 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008
  • 13. © 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008
  • 14.
  • 15.
  • 16. Your Success © 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008
  • 17. Robert Stegwee Conclusions and Implications for Practice
  • 18.
  • 19. 1. Business Case Development and Benefits Tracking © 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008
  • 20. 2. Business Process Management © 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008
  • 21. 3. Training Professionals in Tools and Processes © 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008
  • 22. 4. Change Management in Electronic Health Records © 2008 Capgemini - All rights reserved Robert A. Stegwee & Arne J.W. Freriks, November 6, 2008 We are fed up with all these changes But this is the latest version! Clinic Source: Dennis Muntslag, The Art of Implementation, 2001
  • 23.

Editor's Notes

  1. © 2006 Capgemini - All rights reserved