2. ACCOMMODATION TYPES
Bed & Breakfast
is a private home in which guests can be accommodated
at night in private bedrooms (which may or may not
have private bathrooms).
The owner or manager lives in the house or on the
property. The public areas of the house, such as
kitchen and lounge have either limited access for
guests, or are shared with the host family to some
degree.
The business may be run as a secondary occupation.
Breakfast is included in the price (generally either
continental or full-English). Other meals may be
available by arrangement.
Backpacker Hostel
A hostel (or backpacker) establishment is aimed at the
budget traveller and generally attracts a younger
clientele.
Bedrooms are in a dormitory style (shared) and
bathrooms are shared, although private bedrooms
may be available.
Light meals may be available in addition to the room rate.
Boutique Hotel
A boutique hotel is a 5 star establishment
providing all the features and facilities
of a normal hotel, in a unique and
exclusive style.
These properties are generally
small, feature top class service and are
marketed to the affluent.
Guest House
A guesthouse is generally a private home
which has been converted for the
dedicated and exclusive use of guest
accommodation.
The public areas of the establishment are
for the exclusive use of the guests. The
owner or manager either lives off-
site, or in an entirely separate area
within the property.
A Guesthouse offers a wider range of
services than a B&B, and usually caters
for all meals.
2
3. Hotel
A hotel is generally the largest of all accommodation
types.
There is typically a common reception area, and
rooms generally open directly onto a hallway.
The on-site restaurant and other facilities are more
accessible to the public than the other
accommodation types.
A wide range of guest services is available, such as
room service.
Hotels are often members of larger hotel groups, and
a similar accommodation experience may be
available in different establishments within the
group.
Lodge
A lodge is an accommodation facility which is located
and designed to optimize the feeling of being
closely in touch with nature.
The building style should feature natural materials
and colouring such as wood, stone and thatch.
An outdoor experience should be offered at the
lodge, such as guided walks, game drives etc.
Private Home
A private home not dedicated for full time occupation of
guests, but is a private house or apartment which is
temporarily available for rental, often during peak
tourism seasons.
Resort
A spread out collection of single or double story
accommodation units.
Similar to a hotel in that it offers a wide range of facilities.
Units may be rented and available on time-share.
A camping area may be included in the resort.
Self-Catering
A self catering establishment may be primarily one of the
other accommodation types, but also offers dedicated
self catering facilities.
The unit should feature a fully equipped kitchen to cater for
the maximum people to be accommodated (including
fridge, stove, cutlery, crockery, cooking
utensils, cleaning equipment).
The kitchen should be for the exclusive use of the
guests, and not shared.
3
4. KINDS OF ACCOMMODATION
Hotels - Can be classified into star system (1-7). A structure that
provides sleeping accommodation to travelers and that usually
features dining facilities and daily housekeeping service
Resorts - Cater primarily to leisure travelers. Generally found in four
environments: at the beach, near ski areas, in the desert and
near (or even in) theme parks and attractions.
Usually have facilities for recreational activities such as a swimming
pool, tennis courts, golf course and one or two dinning
facilities. When a resort is especially large, with many facilities
and activities covering acres of land, it is called a mega-resort
Different Kinds of resorts:
1. A spa resort- Provides extensive facilities for
massages, facials, fitness activities and healthy dining.
2. A ski resort-provides a site and facilities to serve the needs of
winter sports enthusiasts.
3. A themed resort- One that has a strong identity. Often tied to
some other place and time, Examples include the Taj Mahal in
Atlantic City and Disney's Animal Kingdom Lodge. An all
inclusive resort, charges one price that includes most or all of
the costs of staying there.
Business Hotels are targeted at the needs of business travelers.
Tend to be located in city centres and at airports. Guestrooms
are equipped with spacious desks, and internet connection.
All-Suite Hotels - all accommodation are suites instead of
conventional rooms
May be either leisure or business-oriented or a mix of two.
Motel is a type of hotel in which parking is provided at or near room
and the room door gives out onto the parking lot. Usually do
not have full dining facilities or provide luggage assistance
Limited-service Lodging - Modestly sized and economically priced
properties. Have rooms that open onto an interior hallway.
Rooms are simple with continental breakfast included. Tend to
be situated near popularly prices restaurants, fast-food outlets
and/or shopping centre's. Rarely have pools or exercise facilities
Extended-stay lodging Appeal to those who need lodging for a week
or more
Tend to be spacious and often resemble small apartments with
kitchenettes. Attract business people on lengthy business trips.
Condominiums (Condo) - Individuals own each unit and also pay fees
for upkeep, security, landscaping and maintenance. Can be
rented out when owners are not in residence
Timeshares - Similar to condominiums, owners do not purchase
individual units but they own a certain amount of yearly
time at the property.
Bed-and-Breakfast (B&B) - There home-like properties charge guests
to stay in a bedroom (sometimes with shared bath facilities)
and often full breakfast in a common dinning room area or in
the guestroom
Lodges are usually rural, nature-dominated settings (e.g. national
parks) or exotic places (e.g. the African wilderness)
4
5. Campgrounds a place where you can pitch tents and
enjoy the natural scenery
Hostel - An inexpensive alternative for students and
budget travelers. Offer low-costing
lodging, Common toilets, kitchen and bathing
facilities are shared by all rooms on the floor.
Dude ranches - A unique form of lodging, Convey a
theme of American West.
Usually located in the resort areas featuring
horseback riding, cattle roundups, outdoor
barbeques and other cow-boy type activities.
Chalet - A wooden dwelling with a sloping
roof, common in Switzerland and other Alpine
regions.
Capsule Hotels - Very popular in Japan, They are a
little bigger than a coffin. They are commonly
found around they city, near train stations, men
who miss the last train home or just aren't
sober enough to go home !
Ice Hotel - It is like a big igloo built from enormous
blocks of ice, very popular in Canada, Sweden
and Finland. The hotel is a constant -6C inside
and the outside temperatures can drop to more
then -50C. The rooms are decorated with lovely
carvings in the ice.
Train cabin - Accommodation in the train, normally
for long journey travel. Also know as a "berth"
Caravan - A vehicle that consists of beds, toilets and
kitchen. Good for long distance travel, very
popular in Europe & USA
Ryokan - It is a traditional Japanese-style hotel with
high quality service, and often furnished with
Japanese-style hot spring baths called "Onsen".
High standard Japanese-style breakfast and
dinner are often included in the relatively
expensive accommodation fee
Minshuku - It is cozier and small type of Japanese
inn which is usually more affordable than
Ryokan. Often family-run, have a chance to
mingle with other guests and the owner,
enabling to get a close glimpse into Japanese
daily lives. A homely breakfast and dinner are
served and may also have a choice of just
paying for the bed, and not including the
meals.
Boutique Hotel - They are of intimate size, Idyllic
settings, highly personalized service, individual
style and outstanding attributes.
Cave Hotel - Accommodation in a cave. Commonly
found in Greece, Turkey, Spain & Australia
Undersea Lodge - Accommodation in the sea
where you can view marine life, found in
Florida.
Tree Lodge - Accommodation built on a tree,
commonly found in Africa or near a national
park.
5
7. Heritage Hotels in India
• left a royal legacy
• residences still holding on
to the glory
• live king size
• serve as luxury and
boutique hotels presently
• great ambience, royal
food, huge rooms, old
furniture, yet modern
facilities
• concept from the
Rajputana state of
Rajasthan, Marwar rulers
• chance of reliving history
Heritage Hotels in Tamil Nadu
– Sterling Swamimalai
Kumbakonam,
– Taj Garden Retreat Madurai,
– Taj Savoy Hotel Ooty,
– The Bangala Karaikudi,
– Bungalow on the Beach
Tranquebar ,
– Wallwood Garden Coonoor
7
8. Heritage Hotels in Bikaner
– Hotel Basant Vihar Palace
– Hotel Lalgarh Palace
– Hotel Bhanwar Niwas
– Karni Bhawan Palace
– Mann Bilas
– Gajner Palace
Heritage Hotels in Jodhpur
– Ajit Bhawan
– Balsamand Lake Palace
– Hotel Jhalamand Garh
– Hotel Karni Bhawan
– Hotel Krishna Prakash
Heritage Haveli
Heritage Hotels in Jaisalmer
– Narayan Niwas Palace
– Jawahar Niwas Palace
– Fort Rajwada
– Taj Rawalkot
Heritage Hotels in Udaipur
– Lake Palace Hotel
– Fateh Prakash Palace
– Shiv Niwas Palace Hotel
– Shikarbadi
Heritage Hotels in Jaipur
– Rambagh Palace
– Diggi Palace
– Jai Mahal Palace
– Narain Niwas Palace Hotel
– Raj Mahal Palace
8
10. RESORT
• is a place used
for relaxation or recreati
on, attracting visitors
for holidays or vacations
. Resorts are
places, towns or
sometimes commercial
establishment operated
by a single company.
Motel
• (also known as motor
inn, motor court, motor
hotel, motor lodge, or
even a auto court) is
a hotel designed
for motorists, and
usually has a parking
area for motor vehicles
10
11. TIMESHARE COMPANIES
• own certain units in various resort hotels and make
these units available to their customers, who are
typically called "timeshare owners." Those owners pay
a purchase price that buys an annual allotment of time
at the hotel usually in weekly periods. For example, a
person in snowy, cold Vermont could purchase an
annual three weeks allotment in a time share hotel in
the HIMALAYAS that can be used every January.
11
12. Categorization in India
• Heritage Hotels
Reflecting the old glory and
grandeur of India, most of the
havelis and mansions of ancient
times have been turned into
Heritage Hotels, that provide the
tourists with an opportunity to
experience royal pleasure in
traditional ambiance. Most of the
Heritage Hotels in India are
concentrated in the princely states
of Rajasthan, Delhi, and Madhya
Pradesh
• Luxury Hotels
Equipped with world class
infrastructural amenities, the Luxury
Hotels in India offer the tourists with
a fine lodging and dinning
experience. Catering primarily to the
upper class executives, the luxury
hotels extend a warm welcome to all
the customers
• Budget Hotels
A home away from home, the
budget hotels accommodate
customers from upper middle and
middle class. Also referred to as
Economy Class Hotel, Business
Hotels and Discount Hotels, the
Budget Hotels support all the
modern infrastructural facilities for
a comfortable and pleasant stay
• Resorts
Resorts are mostly found in hill
stations and sea side tourist
destinations of India. Located
amidst natural scenic beauty, the
Resorts are the ideal place to enjoy
some valuable time with family and
friends or in solitude
12
13. Important Hotel Groups in India
• Hotel Industry is a booming
business sector of India that
has given a boast to tourism
in the country. Taj Group of
Hotels, Park Group of
Hotels, Radisson Hotels India
and ITC Hotels are some of
the luminaries in the field of
hotel industry that are
famous for unique amenities
and superb accommodation
arrangements. Some of the
important Luxury Hotels that
come under the important
hotel groups of India include:
• ITC Maurya Delhi
• ITC Maratha Mumbai
• Fort Radisson of Radisson
Group in Kolkata
• Radisson Jass Hotel Shimla
• The Taj Westend, Bangalore
• Taj Coromandel, Chennai
13
14. REGISTRATION OF HOTEL
FHRAI Hotel membership
• Must be a functioning establishment in
operation.
• Must have minimum 10 rooms or the qualifying
criterion of the Regional Association.
• If the hotel is under construction, only associate
membership can be approved. This can be
converted to hotel membership once it starts
operations.
• Must have a restaurant in the hotel.
• Must have all the relevant Municipal/Police or
any other required licenses with current validity.
• A restaurant in a hotel can also become a
separate restaurant member (One restaurant can
become member for hotel with 25-100 rooms
and two restaurants can become members for
hotel above 101 rooms)
FHRAI Restaurant membership
• Must be a restaurant under operation.
• Must have minimum 25 covers.
• Must have all the relevant Municipal/Police or any
other required licenses with current validity.
• A Restaurant within the hotel (who is FHRAI
member) can also apply for separate membership.
One restaurant can be a member for a hotel with
25-100 rooms and two restaurants can be
members for hotels with more than 101 rooms.
Such restaurant members are also entitled to two
FHRAI discount cards like any other member.
FHRAI Associate membership
1. Must be a member of one of its Regional
Associations.
2. Must be associated with the hospitality industry
in some way.
3. Only Companies, firms and such entities can
become a member, not individuals
4. Hotels under construction should apply for
associate membership. This can be converted to
hotel membership instantly after the hotel starts
operations.
5. Our associate members are not entitled to
FHRAI membership discount cards.
14
15. Criteria for grading of hotels
ONE STAR
GENARAL INSRTUCTIONS
– General construction of building
should be good
– Location and environs including
immediate approach should be
suitable
– Should have at least 10 lettable
bed rooms
– 25% should have attached
bathrooms
– At least 25% bath rooms should
have WCs
– All bathrooms should have
modern sanitation, running cold
water, adequate supply of hot
water, soap and toilet paper
– Rooms should be properly
ventilated and should have
clear and comfortable bed and
furniture
Facilities
– Reception counter with a telephone
– A telephone for the use of guests and
visitors
– Clean and moderately well occupied
dining room/restaurant
– There should be well occupied, clean
kitchen
Services
– Experienced, courteous and efficient
staff in smart and clean uniforms
– The senior staff coming in contact
with guests should possess a working
knowledge of English
– House keeping should be of good
standard, clean and good quality
linen, blankets towels etc. should be
supplied
– Crockery, cutlery and glass-ware
should be of good quality
15
16. TWO STAR
GENERAL FEATURES
• Building should be well constructed
• Location and environs including
immediate approach should be
suitable for a good hotel
• Should have at least 10 lettable bed
rooms
• 75% should have attached
bathrooms with showers
• 25% rooms should be air
conditioned (hill stations-heating
facility)
• All bathrooms should have modern
sanitation, running cold
water, adequate supply of hot
water, soap and toilet paper
• clean and comfortable with
furniture and there should be well
furnished lounge
Facilities
• Reception counter with a telephone
• There should be a telephone or call
bell in each room
• There should be a telephone in on
each floor
• Clean and well maintained and
equipped dining room/restaurant
• There should be well equipped, clean
kitchen
Services
• Experienced, courteous and efficient
staff in smart and clean uniforms
• The supervisory staff coming in
contact with guests should understand
English
• There should be a provision for laundry
and dry cleaning services
• House keeping should be of good
standard, clean and good quality linen,
blankets towels etc. should be supplied
• Crockery, cutlery and glass-ware should
be of good quality
16
17. THREE STAR
GENERAL FEATURES
• Architectural features and general
construction of the building should be
of very good standard
• Location and environs including
immediate approach should be suitable
for a very good hotel
• Should have at least 20 lettable bed
rooms all with attached bathrooms with
bath tubes and or showers
• Should be modern in design and
equipped with fittings of good standard
• 50% rooms should be air conditioned
(hill stations-heating facility)
• There should be adequate number of
lifts in buildings with more than two
storey including the ground floor
• There should be well appointed lounge
and separate ladies and gentleman’s
cloak rooms with fittings
Facilities
• Reception and information centre, book
stall, travel agency, money changing and
safe deposit facilities
• There should be a telephone in each
room
• There should be a telephone in on each
floor
• Well equipped, well maintained A/C
dining room/restaurant, and bar permit
• kitchen, Pantry and cold storage
should be clean and organized for
orderliness and efficiency
Services
• Experienced, courteous and efficient
staff
• The staff coming in contact with guests
should understand English
• The senior staff should possess a good
knowledge of English
• There should be a provision for laundry
and dry cleaning services
• House keeping should be of very good
standard, clean and good quality
linen, blankets towels etc. should be
supplied
• Crockery, cutlery and glass-ware should
be of good quality
• Hotel should provide orchestra and ball
room facilities
17
18. FOUR STAR
GENERAL FEATURES
• Architectural features and general
construction of the building should be
distinctive
• Location and environs including
immediate approach should be suitable
for the hotel of this category
• There should be adequate parking
facilities for cars
• Should have at least 25 lettable bed
rooms all with attached bathrooms with
bath tubes and most modern shower
chambers
• 24 hours service of hot and cold
running water
• Should be modern in design and
equipped with fittings of good standard
• All rooms should be air conditioned
(hill stations-heating facility)
• Should be well furnished with
carpets, curtains, furniture, fittings etc.
• There should be well appointed lounge
and separate ladies and gentleman’s
cloak rooms with fittings
Facilities
• Reception, cash and information counter
attended by trained and experienced personnel
• Special room for conference/ banquet facilities
• Book stall, travel agency, money changing and
safe deposit facilities, left luggage room
• There should be a telephone in each room
• Well equipped, well furnished, well maintained
A/C dining room/restaurant, and bar permit
• kitchen, Pantry and cold storage should be
professionally designed to ensure efficiency of
operation
Services
• Hotel should offer both Indian and continental
cuisine
• Professionally qualified, highly trained, efficient
staff
• The staff coming in contact with guests should
understand English
• The senior staff should possess a good
knowledge of English
• Desirable to know foreign language by few staff
• 24 service for reception , information and
telephones
• There should be a provision for laundry and dry
cleaning services
• House keeping should be highest
standard, clean and highest quality
linen, blankets towels etc. should be supplied
• Crockery, cutlery and glass-ware should be of
good quality
• Separate restaurant to provide orchestra and
ball room facilities
18
19. FIVE STAR
GENERAL FEATURES
• Architectural features and general
construction of the building should have
distinctive qualities of a luxury hotel
• Location and environs including immediate
approach should be suitable for a luxury
hotel of this category
• There should be adequate parking facilities
for cars
• Should have enough lettable bed rooms all
with attached bathrooms with bath tubes
and most modern shower chambers
• 24 hours service of hot and cold running
water
• Should be modern in design and equipped
with fittings of superior quality
• All rooms should be air conditioned (hill
stations-heating facility)
• Should be well designed swimming pool
• Should be well furnished with
carpets, curtains, furniture, fittings of
maximum standard
• There should be well appointed lounge and
separate ladies and gentleman’s cloak rooms
with fittings of high standard
Facilities
• Reception, cash and information counter
attended by highly trained and experienced
personnel
• More conference/ banquet facilities
• Book stall, travel agency, money changing and
safe deposit facilities, beauty parlor, florist, left
luggage room
• There should be a telephone in each room
• Well equipped, well furnished, well maintained
A/C dining room/restaurant, and bar permit
• kitchen, Pantry and cold storage should be
professionally designed to ensure efficiency of
operation
Services
• Hotel should offer both Indian and continental
cuisine of highest standard
• Professionally qualified, highly trained, efficient
staff with a high knowledge of professional
grooming
• Maximum staff should know at least one foreign
language other than English
• 24 service for front office, room service and
restaurant
• There should be a provision for laundry and dry
cleaning services
• House keeping should be highest standard, clean
and highest quality linen, blankets towels etc.
should be supplied
• Good service at all the time should be the aim of
all the staff
19
20. Classification committee
• Classification of hotels are done by
a committee (HRACC)
• Valid for one year
• Members are
Member from FHRAI
Member from central and state
Tourism Department
Member from leading,
prominent, private star hotel
Principal of catering institute of
that city
Member from the Central Audit
Department
Member from Engineering
Department at chief engineer
level
Grading
• Placing the hotel according to
the standard and quality of
services provided by the hotel
• Done by many bodies like
• HCIMA- Hotel, catering Institute
Management Association
• Govt. of India (Tourism
Department)
• Hotel Federation of India
• Guide books
Score
• ***** 5 star 64% and above
• **** 4 star 54% to 64%
• *** 3 star 44% to 54%
• ** 2 star 34% to 44%
• * 1 star less than 34%
20
24. Restaurant and Catering Services in India
• Food and beverage retail constitutes about 6 percent of the
USD 270 billion Indian Retail Market
• Home grown as well as international restaurant chain present
in both high street location as well in malls represent orgainsed
F& B sector.
• Most of the leading multinational food service chain like Pizza
Hut, McDonald, Dominos, Kentucky Fried Chicken (KFC)
followed the franchising model whereas local chains like
Nerulas are setting mostly company owned units. There was a
70 percent increase in the total number of outlets
• This is indicative of the fact that Indian consumers are seeking
variations and are willing to experiment with new cuisines.
• The home delivery segment is also fast growing during last
couple of years.
24
25. Major Players
CAFÉ COFFEE DAY
• The Bangalore based Amalmagated Bean Coffee
Trading Co. Ltd is the parent company The company
today has 500 outlets spread across 80 cities as
compared to 300 outlets equivalent to 500000 sqft
of retail space in 64 cities in 2005-06. Each outlets
attract about 400-800 customers every day.
BARISTA
• Barista Coffee Company started the coffee
revolution in Indian market way back in 2000 first in
northern India and then extended to other regions.
Today Barista have 225 outlets in over 35 cities
whereas in 2005-06 they had 129 outlets in 25
cities. It also has franchisee stores for setting
Expresso Bars and Coffee Kiosks in smaller towns.
Average outlet size is 1000 sqft and by year 2007
they plan to have 300 outlets and projecting 1000
outlets by 2010
BASKIN ROBBINS
• It is world’s largest chain of ice cream specialty
shops with presence in 40 countries and more than
5600 outlets. Currently they have about 200 outlets
in 30 cities in India offering many options of ice
cream flavours registering an increase from 120
outlets in 2004-05 to 160 outlets in 2005-06 in 25
cities.
McDONALD’S
• McDonald opened its first outlet in October 1996. Indian operation
is a joint venture between (50:50) McDonald’s corporation
of USA and two Indian businessmen. Hardcastle Restaurants Pvt.
Ltd owns and operates its western India operation and Connaught
Plaza Restaurant Pvt. Ltd operates the northern operations. There
are 100 outlets in 22 cities with a total retail space of 275000 sqft.
McDonald also developed specific vegetarian menu to suit Indian
food habits. McDonald do not offer any beef or pork items in India.
It plans to have 200 outlets in 45 cities by year 2010 that will make
total retail space of 700000 sqft.
DOMINOS
• Dominos Pizza India Ltd was incorporated in March 1995 as the
master franchisee of Dominos International Inc USA for India,
Srilanka and Nepal. The first outlet was opened in 1996 in New
Delhi. Now they have 140 outlets in 32 cities and 154000 sqft of
retail space and is a leader in its segment. It plans to add 45-50
more outlets by 2007-08
PIZZA CORNER
• It was first started operation in India in 1996 by Global Franchise
Architects India Pvt. Ltd (GFAI:PL). Currently it has a chain of 92
outlets in 24 cities with total retail space of 79543 sqft. The
emphasis of the operation is in northern and western regions
GFAIPL is a Geneva based company which plans to invest USD 1.1
million this year towards expansion plan to add 30 more outlets of
Pizza Corner and 10 outlets of Coffee World.
PIZZA HUT
• Pizza Hut the flagship brand of the Yum Brands Inc launched ‘Great
Indian Treat’ its first Indian menu offered in International format.
Pizza Hut also entered India in 1996 and presently has 163 outlets
in 25 cities. Expansion plan is through mainly franchising route
25
26. PULSE FOODS
• Belongs To Podder Heritage group serving
Indian food through its chain. Currently it has
60 outlets across India. This chain follows quick
service format. This chain now has opened its
international outlet in London
JUMBO KING VADA PAV
• Jumbo King opened its first outlet in 2001 in
Mumbai. Presently has 50 outlets covering 3
cities in western India covering retail space of
11000 sqft. In 2004-05 it had only 9 outlets in
one city. They now plans to have 500 outlets in
39 cities by year 2010 covering 200000 sqft.
COMESUM
• It focuses on railway catering . The concept
came up when Indian Railways Catering and
Tourism Corporation signed up the company for
opening restaurants at various railway station
across India. The chain has three retail
models: Comesum Food Plaza. Comesum
Restaurants and Comesum Takeaway. Currently
it has 10 outlets across 7 cities. Two more
outlets are coming up in Gaziabad and Gurgaon
in north.
Regional sector
– Arambag Hatcheries has
recently opened Arambag
Adda Bites, 700 sqft coffee
shop in Kolkata. Three more
outlets are being added in
the same city.
– Kamat is another chain
operating in Western
and Southern India.
– Sukh Sagar and New Shanti
Sagar dominate the market
in southern cities in India.
– In north India we have Sagar
Ratna of Delhi which also is
a major player in the
catering retailing area.
26
27. Multinational Hotel chains in India
• Shangri-La
• Hilton
• JW Marriott,
• Kempinski,
• Radisson,
• Grand Hyatt,
• Intercontinental,
• Sheraton
• SupplyWe have a shortage of 100,000
guest rooms short in the country.
• DemandLargely depends on business
travelers but tourist traffic is also on the
rise. Demand normally spurts in the
peak season between November and
March.
• Barriers to entryHigh capital costs, poor
infrastructure facilities and scarcity of
land especially in the metros.
• Bargaining power of suppliersLimited
due to higher competition, especially in
the metros.
• Bargaining power of customersHigher
in metro cities due to increasing room
supply.
• CompetitionIntense in metro
cities, slowly picking up in secondary
cities. Competition has picked up due to
the entry of foreign hotel chains.
27
28. contribution
• contribution to the
Economy
• Global opportunities
are growing
• Hyatt Regency with
AHL,
• Leela having tied up
with Kempinski
• ITCH having a
franchisee agreement
with ITT Sheraton
• reservation network
worldwide
• role in image building
• FEE & FEI
• Foreign currency due to
single tariff structure
28
29. Public sector (public ownership) in Hotels and role
state sector
• After policy of free market reforms
• Image building for India
• production, delivery and allocation of goods and
services by and for the government or its citizens.
• social security,
• administering urban planning and
• Organizing national defense.
• funded through taxation
• meet commercial success criteria
• production decisions are determined by government.
• The role of ITDC - Hotel Ashoka (chanakyapuri)
29
30. HRD perspectives in Indian Hotels
• training,
• organization,
• career development
• improve individual, group
• organizational
effectiveness.
• enable individuals in
organizations to perform
current and future jobs
through planned learning
activities.
• Groups within
organizations use HRD to
initiate and manage
change.
• HRD ensures a match
between individual and
organizational needs
30
31. Fiscal incentives
– Income Tax Holiday
– Exemption From Taxes And
Duties On Imported Spare
Parts
– Exemption From Wharfage
Dues And Export Tax, Duty,
Impost And Fees
– Tax Exemption On
BreedingStocks And Genetic
Materials
– Tax Credits
– Additional Deductions from
Taxable Income.
– Zero on Imported Capital
Equipment
– Exemption from Payment of
Local Business Tax
• Non-Fiscal Incentives
– Assistance in securing
permits and licenses
– Assistance in identifying
business location and factory
site
– Joint venture match-making
– Facilitating access to financial
and technical assistance
programs of the government
– Facilitating service
connections with local
utilities
31
32. Legal issues
• consumer protection
• duty of care
• equal employment
opportunity
• anti-discrimination
• workplace relations.
• child sex tourism.
Ethical issues
Regularoty issues
32
33. The role of hotels in tourism promotion
• role in popularizing any
tourist destination
• Available for all sects
• Good service
• Pull factor
• Good accessibility
• Near by bus or rail
stations or airports
• Information providers
• Types of rooms
• Catering services
• Picks and drops
• Brochures
• Destination publicity
• Hospitality
33
34. Role of ITDC
• 1996 – 316 crore sales
• 1999 – Hotel Kanishka red figures for first time
• Did not contribute to larger mission of development
• But created good image for India in early days
• Later it ran in losses
34
