Describes an ontology of KM technologies based on four generic modes of support for business strategy. Article to be published in the Journal of Knowledge Management, Vol. 11, No. 1, 2007.
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Ontology of KM technologies
1. A Strategy-Based Ontology of Knowledge Management Technologies André Saito, Katsuhiro Umemoto and Mitsuru Ikeda Japan Advanced Institute of Science and Technology Graduate School of Knowledge Science Journal of Knowledge Management Vol. 11, No. 1 (2007) Ver 1.1 – 2006.01.17
13. Business apps with KM funcionality Sales Force Automation Contact Center Field Service Self-Service E-Commerce Campaign Management Representative Customer Backoffice systems Operational CRM Analytical CRM Data warehousing Analytical applications Segmentation Profiling Personalization Profitability analysis Needs analysis Sales analysis Campaign analysis Etc. Solutions database Customer profiling Information on demand Focus groups
14.
15. KM component technologies Repository Connectivity Storage Authoring Search Workflow Organization Reasoning Dissemination Connectivity Communication Authoring Distribution E-learning Collaboration Community Discovery Storage Search Analytics Data mining Text mining Web mining Visualization Collaboration Connectivity Communication Authoring Collaboration Community Creativity Workflow Creation Transfer Personalization Codification
16. KM applications Repository Document management Content management Process management Dissemination Enterprise portals Learning management Expertise management Discovery Decision support Discovery & data mining Search & organization Collaboration Group support Project management Community support Creation Transfer Personalization Codification