The document provides guidance on building interpersonal relationships and managing conflicts in the workplace. It discusses the importance of avoiding conflicts and cultivating relationships to create a healthy work environment. It then offers tips for managing conflicts constructively, including using active listening and separating problems from people. The document emphasizes resolving conflicts in a way that unifies groups and enhances productivity, rather than dividing people or decreasing satisfaction and morale. The overall message is that properly handling conflicts can promote a supportive work environment where progress and solutions are achieved.
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
Building Healthy Work Relationships Through Conflict Management
1. Building Interpersonal Relationship
&Conflict Managemnt
How to have a healthy work enviroment through
avoiding conflicts and building Interpersonal
relationship
By Ashraf M. Diaa
Member of the australian Institute of Training & Development
2. Before we start
• Empty your cup ...We will refill
together
• We will Work in Teams
• Kindly have your Communicators on
silent mode
• Choose a name for your team
3. Corporate life
• What is the price we pay from living in a corporate life
• Are we living it , suffering in it , or enjoying it
• Are we ready to apply what we will go through today
4. communication in theorganization
• In Corporate dynamics , There is Cs carrying the
performance of the organization
Communication Co-ordination
5. Factors Affecting Communication
in the Organization
1. Organizational Structure
2. Organizational Culture
3. People’s Behavior
Structur+Culture+Behavior Corporate politics
6. Tackling Miscommunication
• Tackling miscommunication will not appear without
understanding the people we deal with
• Social Styles •Lead by Emotional Intelligence
• Being able to overcome conflicts
• Know how to negotiate
13. What is a Conflict
Every Team will come out with a definition
for the word ”conflict
---------------------------------
---------------------------------
---------------------------------
---------------------------------
14. Conflict can appear as a result of
Ideas
Openions
Beliefs
Values
Goals
Organizational structures
Competition
Culture , etc
15. Sources of Conflict
Ambiguous Authority
”Who’s going to run for the next promotion
Example
Conflict of interest
Asses your son and his competitor for a post
Example
Communication barriers
Language , Education , Culture or Lack of communication skills
Example
16. Sources of Conflict
Economic Conflict
Wars in times of Arabia for water sources
Example
Over dependency of one party
All activities are frozen until finance approves the budget
Example
17. Misconceptions about Conflict
Harmony is normal and conflict is not
Conflict and Disagreement are the same
Conflict is a result of ”Personality Problem
Conflict and anger are the same
18. Conflict Manifestation
Phase Three: Phase Four:
Phase Two :
Phase One : Behaviors Outcome as a
Cause
Frustration directed at result of
Conceptualization
cause behavior
19. Activity
1. Identify a conflict situation that you have faced
recently
2. Write down what frustrated you
3. Make a note on what may have caused the conflict
21. Conflict range
• I win, you lose (competition—A
• I lose or give in (accommodate—B)
• We both get something (compromise—C)
• We both “win”(collaborate—D)
A B C D
21
22. Compromise
Accepting the lose in order to cause your
opponent’s lose
• Advantages
– Shows good will
– Establishes friendship
• But
– You don’t get what you want
– May feel like a dead end
– Least effective in conflict management in
22 terms of self-benefit
23. Competition
Aggressively trying all ways to win all
• Advantages
– The winner is clear
– Winners usually experience gains
• But
– Establishes the battleground for the next
conflict
– May cause worthy competitors to withdraw
or leave the organization
23
24. Accommodation
Giving In , Letting the other party win
• Advantages
– shrink conflict situation
– Enhances ego of the other
• But
– Sometimes establishes a superiority
– Does not fully engage participants
24
25. Avoidance
Denying existence of conflict
• Advantages
- If it ‘s not broken...No need to fix it
- Gives a space for more important issues &
Priorities
• But
- Status quo does not stay for much time
- When conflict is back,it is stronger and
cumulative
26. Collaboration
Actively looking after your interest without
loosing sight of opponent’s interest
• Advantages
– Everyone “wins”
– Creates good feelings
• But
– Hard to achieve since no one knows how
– Often confusing since players can “win”
something they didn’t want
26
27. Activity
1. Look back in the same conflict situation
2. Which way did you use
3. What is your comment about your
communication skills
28. Conflict communication FREEZERS
• Tell ...”You MUST
• Threatening... ”Or else
• Throwing responsibility , ex: ”It is your responsibility
• Making a suggestion without being asked
• Attemping to educate ... ”Experience tells us that
• Judging negatively ... ”You’re wrong
29. Conflict communication FREEZERS
• Psychoanalysing people ... ”You have a problem with
communication
• Giving the third degree, ”Why a person like you would do
that
• Respond to the problem by kidding.. ”You think you’ve got a
problem
30. Going Beyond freezing Behaviors
• Begin With Communication
Active listening
Ask Open–ended questions
• Separate the problem from the person
Redefine the conflict
Find a common ground
31. Going Beyond freezing Behaviors
• Use ”I” for example not ”you
Dont Say: A cardiologist is the doctor you visit
when you get heart diease
Say: A cardiologist is a doctor i may visit if I
got heart disease
Best: A cardiologist is a doctor people visit if
someone got heart disease
33. Activity
1. Using the same conflict ,Was your behavior
constructive or Destructive
2. ROLEPLAYS : Which department will have the biggest
share of the extra budget
34. Destructive Vs Constructive
Destructive Constructive
oNegative results Progress occurs
oResolution diminish Problem solved
oGroups are divided Groups are unified
oProductivity decreased Productivity enhanced
oSatisfaction decreased Commitment appears
oUnhealthy ,depressive work Healthy and supportive work
enviroment enviroment