6% have been to foreign countries for better diagnosis/treatment. How do Vietnamese choose a hospital? Check out Q&Me report

1. Your sub-title here
Medical situations among Vietnamese
-6% have been to foreign countries for better diagnosis/treatment

2. Survey information
• Survey about medical situations among Vietnamese
• Answered by 500 Vietnamese males and females above
18 years old
• Conducted in May, 2015

3. Executive Summary
• Average hospital visit among Vietnamese is 2.1 times
• 83% has the hospitals of the familarity
• Quality of the doctor is the most important followed by
the latest facilities when choosing a hospital
• Friends and parents are the most common information
sources when choosing a hospital
• Only 36% are satisfied with hospitals in their districts
• 6% have been to foreign countries for better
diagnosis/treatment

4. What do you do when you become sick?
3%
15%
20%
38%
46%
57%
0% 20% 40% 60% 80%
Others
Do nothing and let is pass
Go to hospital
Eat the foods good for recovery
Take medicine
Take a rest at bed
Take a rest at bed is the most common
*Replies on “what do you do when your temperature is higher than usual
(higher by 2 degrees)?”

5. How many times have you been to hospital in a year?
1%
1%
3%
13%
45%
36%
0% 10% 20% 30% 40% 50%
More than 16 times
10 - 15 times
7 - 9 times
4 - 6 times
1 - 3 times
0
Average= 2.1 times in a year

6. How many times have you been to hospital in a year?
(by income)
1%
1%
2%
8%
47%
41%
2%
2%
9%
36%
36%
15%
0% 10% 20% 30% 40% 50%
More than 16 times
10 - 15 times
7 - 9 times
4 - 6 times
1 - 3 times
0
■>10M income ■＜10M income
Higher income earners go to hospitals more frequently

7. What are the medicines that you keep at home?
3%
6%
13%
13%
24%
38%
51%
63%
73%
0% 20% 40% 60% 80%
I do not know
Chinese medicines
I do not keep any medicine
Laxatives
Antiphlogistics
Digestive medicines
Painkillers
Fever reducers
Cold medicine
87% has a certain medicines at home

8. Do you always go to the same hospital?
18%
28%
55%
0% 10% 20% 30% 40% 50% 60%
No
Yes, always
Yes, most of the times
83% have hospitals where they regularly go

9. What are important when choosing a hospital?
3%
19%
36%
42%
44%
48%
50%
52%
74%
0% 20% 40% 60% 80%
Others
Size of the hospital
Location
Time to see a docotor
Reputation of the hospital
Affable cost
Cleanliness
Latest facilities
Quality of the doctor
Quality of the doctor is the most important followed
by the latest facilities

10. What are important when choosing a hospital?
(by income)
31%
70%
11%
48%
36%
44%
44%
37%
4%
58%
92%
54%
71%
69%
78%
69%
74%
1%
0% 20% 40% 60% 80% 100%
Location
Quality of the doctor
Size of the hospital
Latest facilities
Time to see a doctor
Cleanliness
Affable cost
Reputation of the hospital
Others
Higher income earners want better conditions
■>10M income ■＜10M income

11. Why you choose the current hospital?
8%
25%
27%
31%
35%
38%
38%
40%
51%
0% 20% 40% 60%
Friend recommendation
Applicable social insurance
Size of the hospital
Do not have to wait for doctor so long
Cleanliness
Affable cost
Good reputation
Location
Latest facilities
Latest facilities is the most common reason

12. What is the information sources about the hospital?
8%
11%
19%
21%
22%
22%
22%
33%
43%
50%
59%
0% 20% 40% 60% 80%
Others
Youtube
Facebook
TV
Website of the hospital
Web forum/community
Magazine/Newspaper
Website (medical / health)
Introduction by other doctor
Parents
Friends
Friends and parents are the most common
information sources

13. Are you satisfied with hospitals in your districts?
2%
34%
52%
8%
5%
0% 10% 20% 30% 40% 50% 60%
Very satisfied
Satisfied
Average
Dissatisfied
Very dissatisfied
Only 36% satisfied with the current hospitals

14. Are you satisfied with hospitals in your districts?
(by income)
2%
29%
56%
8%
5%
7%
5%
32%
54%
2%
0% 10% 20% 30% 40% 50% 60%
Very dissatisfied
Dissatisfied
Average
Satisfied
Very satisfied
Higher the incomes are more satisfied with
hospitals
■>10M income ■＜10M income

15. What are the concerns of the hospitals?
3%
9%
21%
21%
28%
35%
39%
41%
47%
55%
58%
0% 20% 40% 60% 80%
Others
No concerns
Inconvinient location
Incovenient reservation system
Ineffectiveness of treatment
Short time diagnosis
Unclear advice of the doctor
Old medical equipment
Too high cost
Bad attitude of the doctor/nurses
Long time to see the doctor
Long waiting hours is the most common concern

16. Have you been to any foreign country for better
diagnosis/treatment?
No , 66%
No, but I would
like to , 28%
Yes,
6%
6% have been to foreign countries for medical care

17. Which foreign country did you go?
Top3 Symptoms
1 Tumors 8
2 Cancer 6
3 Symptoms needs dissection 5
Top3 Country No
1 U.S 13
2 Japan 10
3 Singapore 5
For what symptoms did you go abroad?
*Questions to those who went abroad for better diagnosis/treatment

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