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Designing Engaging
Experiences
#LX2017
In Pairs Share:
A story of a recent
meaningful learning
experience. Why was this so
important to you?
Medium: andysontag
Twitter: @a_n_d_y_s
aso@kaspilot.dk
Andy Sontag
I design experience
that build meaningful
relationships
Kaospilot
Experience
Design
Interdisciplinary
Human
Centered Innovation
Real
World Cases
This session aims take you on a short
inspirational journey, of sharing challenges
and insights from the forefront of
designing engaging learning experiences.
Intention:
- That you have relevant inspiration & theory
- That you have learned and tried the 5E
model for designing engaging experiences
Desired Outcome:
YOU are an
experience
designer!
My Secret Mission:
What is experience design?
Experience design is the practice of designing
products, processes, services, events, and
environments with a focus placed on the
quality of the user (students) experience.
How do you do that?
By guiding attention, surpassing
expectations and engaging people
emotionally.
Designing
Educational
Experiences
How we
experience
Experiencing Self
Narrating Self
Our Perpetual Experiencing Self
What we remember
The Narrating Self
‘sorts’ our experience
Our Experience
Plants seeds that turn into memories
Rosy
Projection
Dampening
Rosy
Retrospection
Challenges
Letting go of
outdated
ASSUMPTIONS
Engagement
How can you anchor engagement within your organization to drive experience
innovation?
Personalization
How can you create personal experiences for large numbers of participants, with
limited time/resources?
Relationships
How do you design experiences that meaningfully build community around the
purpose of learning together?
Co-creation
How do you involve students in the co-creation of their experience?
Designing
Engaging
Experiences
5E Experience Model
2. Entry
1. Excitement
3. Engagement
4. Exit
5. Extension
Purpose of
Experience
To Designing Engaging Experiences:
Start with the purpose of the experience
2. Entry
1. Excitement
3. Engagement
4. Exit
5. Extension
Purpose of
Experience
To Designing Engaging Experiences:
Aim to engage fundamental core values such as:
Purpose of
Experience
Community
Duty
Enlightenment
Freedom
Truth
Validation
Wonder
Harmony
Accomplishment
Creation
Beauty
Justice
Oneness
Redemption
Security
Meaning is the deepest connection that
you can make with your audience/user/
customer. Meaning is established
between people, between people and
objects, people and places, etc., and it is
the deepest part of those invisible
connections.
- Nathan Shedroff
ThemingStorytelling
Sensory stimulation
Co-creation Game & play dimensions
To Designing an Experience:
Engage people on their journey
Personalization
5E Model
2. Entry
1. Excitement
3. Engagement
4. Exit
5. Extension
Pre During Post
Ethnographic
Research + Design
Feedback +
Storytelling
1. Excitement
>Design the first contact
2. Entry
>The atmosphere
matters
3. Engagement
> Personal
3. Engagement
>Purposeful
3. Engagement
>Good Experience
Design is Good
Storytelling
4. Exit
Clean Finish
5. Extension
>Follow up and
follow through
Thank you!
Connect on Facebook:
Kaospilot Experience Design
Designing Engaging
Experiences
#LX2017

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