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Experience Economy 
Transformation Economy
Experience Economy 
The value of an experience is in its 
ability to benefit and stimulate me. (can 
it help me show off??) 
Transformation Economy 
“The value of an experience in the 
potential it holds to transform me.”
Experience Economy 
The value of an experience is in its 
ability to benefit and stimulate me. (can 
it help me show off??) 
Transformation Economy 
“The value of an experience in the 
potential it holds to transform me.”
Experience Economy 
“The value of an experience is in my 
ability to tell the story of it.” 
Transformation Economy 
“The value of an experience is in my 
ability to live it.”
Experience Economy 
Consumer focus 
Transformation Economy 
Post-consumer Focus
“When we talk about consumers we reduce 
people to a singular category… we should 
instead imagine a post consumer business 
strategy that moves away from the 
consumer centric approach. In doing so we 
can expand our view of people to include 
the complex and dynamic social, cultural, 
gendered and, spiritual and racialized 
beings that we are.”
Experience Economy 
Experiences should benefit the 
consumer. The I. The individual. 
Transformation Economy 
Experiences should benefit the 
whole. We.
“Pine and Gilmore saw that 
eventually experiences would 
become as commoditized as a 
boring brown cardboard box.” 
- Jay La Fontaine
“In a world where everything else has 
been commoditized, transformations 
may be the only thing left worth paying 
for.” 
- Jay La Fontaine
How do we move into 
the Transformation 
Economy?
References: 
- MISC “The Human Experience 
Issue” 
https://ca.zinio.com/www/user/libr 
ary/ 
- Winning the Story Wars 
http://winningthestorywars.com/

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Experience Economy v. Transformation Economy

  • 1.
  • 3. Experience Economy The value of an experience is in its ability to benefit and stimulate me. (can it help me show off??) Transformation Economy “The value of an experience in the potential it holds to transform me.”
  • 4. Experience Economy The value of an experience is in its ability to benefit and stimulate me. (can it help me show off??) Transformation Economy “The value of an experience in the potential it holds to transform me.”
  • 5. Experience Economy “The value of an experience is in my ability to tell the story of it.” Transformation Economy “The value of an experience is in my ability to live it.”
  • 6. Experience Economy Consumer focus Transformation Economy Post-consumer Focus
  • 7. “When we talk about consumers we reduce people to a singular category… we should instead imagine a post consumer business strategy that moves away from the consumer centric approach. In doing so we can expand our view of people to include the complex and dynamic social, cultural, gendered and, spiritual and racialized beings that we are.”
  • 8. Experience Economy Experiences should benefit the consumer. The I. The individual. Transformation Economy Experiences should benefit the whole. We.
  • 9. “Pine and Gilmore saw that eventually experiences would become as commoditized as a boring brown cardboard box.” - Jay La Fontaine
  • 10. “In a world where everything else has been commoditized, transformations may be the only thing left worth paying for.” - Jay La Fontaine
  • 11. How do we move into the Transformation Economy?
  • 12. References: - MISC “The Human Experience Issue” https://ca.zinio.com/www/user/libr ary/ - Winning the Story Wars http://winningthestorywars.com/

Editor's Notes

  1. Experince economy will liberate us from the ‘business as usual” How do we make customer experinces more engaging?
  2. How do we make customer experinces more engaging? More immersive? We never ask: WHY?