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Kanban from the Inside 
Mike Burrows 
Foreword by Luke Hohmann 
Blue Hole Press, September 2014 
“Clear, concise, beautifully structured summary of the 
essentials” 
“…by far the most extensive and up-to-date coverage of 
Kanban than anything published to date” 
“The definitive Kanban textbook” 
“Everything you need to keep a Kanban initiative moving”
Kanban from the Inside 
Part I: Kanban through its Values 
 Organizes the principles, practices, and the author’s real-world 
experience of the Kanban Method by nine values: 
transparency, balance, collaboration, customer focus, 
flow, leadership, understanding, agreement, and respect 
 Describes the Kanban agendas - sustainability, service 
orientation, and survivability - summarizing the organizational 
impact achievable through Kanban 
 Introduces the Kanban Lens, a 1-slide distillation of the 
Kanban practitioner’s approach to creative knowledge work
Kanban from the Inside 
Part II: Models 
 Key bodies of knowledge and their relationships to Kanban: 
Systems Thinking, Theory of Constraints, Agile, TPS and Lean 
 Economic models: ROI, cost of delay, cost of carry, options 
thinking 
 The Kanban Method: history; principles, practices, and values; 
contextualized Kanban (Personal Kanban, Portfolio Kanban, 
Scrumban); enabling concepts and tools 
 Smaller models: Little's law; the Satir change model; thinking 
tools and coaching models – GROW, A3, Lean Change; group 
facilitation - the Kaner model, serious games, innovation 
games; models of collaborative leadership
Kanban from the Inside 
Part III: Implementation 
 Modeled on the Systems Thinking Approach to Introducing 
Kanban, aka STATIK: 
 Understand sources of dissatisfaction 
– multiple perspectives, sources of variability 
 Analyze demand and capability 
– work item types, sources and patterns of demand, performance 
 Model workflow 
– visualizing and reviewing the knowledge discover process 
 Discover classes of service 
– matching service offerings to customer expectations 
 Design kanban systems 
– visualization, controls on work-in-progress, policies 
 Roll out 
– planning and shaping, pulling change through the system
Kanban from the Inside 
Also… 
 An extensive glossary 
 Appendix: Deming's 14 Points for Management 
 Get in Touch 
– Author, partner & community links 
– Teaching / coaching tools 
 Index
By the same author 
Featureban 
A fun kanban simulation game 
Experience visual management, pull, metrics 
Easily customized, released under a Creative Commons 
license 
Go to bit.ly/featureban-blog 
The Kanban Values Exercise 
Explore and prioritize the nine values of the Kanban Method 
Also released under a Creative Commons license 
Go to bit.ly/kanban-values-exercise 
Organize your work items 
1. Choose 1 feature each, initial it, and put it in the second 
2. Put the remainder in the “Ready” column 
Ready <State A> ( ) <State B> ( )> Complete ! 
Values 
! 
! 
(in no particular order) 
column 
! 
! 
! 
! 
• Transparency 
• Balance 
• Agreement 
• Respect 
• Understanding 
• Collaboration 
Copyright	©	2014	David	J	Anderson	and	Associates	Ltd 
• Flow 
• Leadership 
• Customer focus 
! 
! 
! 
! 
! 
! 
iPod dock 
! 
! 
! 
Carpets 
! 
! 
! 
Ejector seat 
! 
! 
! 
Rear view mirror 
! 
! 
MB 
Steering wheel 
NT 
Flux capacitor 
! 
! 
SC 
Engine 
! 
!

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Kanban from the inside

  • 1. Kanban from the Inside Mike Burrows Foreword by Luke Hohmann Blue Hole Press, September 2014 “Clear, concise, beautifully structured summary of the essentials” “…by far the most extensive and up-to-date coverage of Kanban than anything published to date” “The definitive Kanban textbook” “Everything you need to keep a Kanban initiative moving”
  • 2. Kanban from the Inside Part I: Kanban through its Values  Organizes the principles, practices, and the author’s real-world experience of the Kanban Method by nine values: transparency, balance, collaboration, customer focus, flow, leadership, understanding, agreement, and respect  Describes the Kanban agendas - sustainability, service orientation, and survivability - summarizing the organizational impact achievable through Kanban  Introduces the Kanban Lens, a 1-slide distillation of the Kanban practitioner’s approach to creative knowledge work
  • 3. Kanban from the Inside Part II: Models  Key bodies of knowledge and their relationships to Kanban: Systems Thinking, Theory of Constraints, Agile, TPS and Lean  Economic models: ROI, cost of delay, cost of carry, options thinking  The Kanban Method: history; principles, practices, and values; contextualized Kanban (Personal Kanban, Portfolio Kanban, Scrumban); enabling concepts and tools  Smaller models: Little's law; the Satir change model; thinking tools and coaching models – GROW, A3, Lean Change; group facilitation - the Kaner model, serious games, innovation games; models of collaborative leadership
  • 4. Kanban from the Inside Part III: Implementation  Modeled on the Systems Thinking Approach to Introducing Kanban, aka STATIK:  Understand sources of dissatisfaction – multiple perspectives, sources of variability  Analyze demand and capability – work item types, sources and patterns of demand, performance  Model workflow – visualizing and reviewing the knowledge discover process  Discover classes of service – matching service offerings to customer expectations  Design kanban systems – visualization, controls on work-in-progress, policies  Roll out – planning and shaping, pulling change through the system
  • 5. Kanban from the Inside Also…  An extensive glossary  Appendix: Deming's 14 Points for Management  Get in Touch – Author, partner & community links – Teaching / coaching tools  Index
  • 6. By the same author Featureban A fun kanban simulation game Experience visual management, pull, metrics Easily customized, released under a Creative Commons license Go to bit.ly/featureban-blog The Kanban Values Exercise Explore and prioritize the nine values of the Kanban Method Also released under a Creative Commons license Go to bit.ly/kanban-values-exercise Organize your work items 1. Choose 1 feature each, initial it, and put it in the second 2. Put the remainder in the “Ready” column Ready <State A> ( ) <State B> ( )> Complete ! Values ! ! (in no particular order) column ! ! ! ! • Transparency • Balance • Agreement • Respect • Understanding • Collaboration Copyright © 2014 David J Anderson and Associates Ltd • Flow • Leadership • Customer focus ! ! ! ! ! ! iPod dock ! ! ! Carpets ! ! ! Ejector seat ! ! ! Rear view mirror ! ! MB Steering wheel NT Flux capacitor ! ! SC Engine ! !