The E-Commerce reference index based on the eShopper journey Analysis and ranking of 111 leading local and international leaders’s E-Commerce ecosystems through 250 criteria before, during and after purchase including Omnichannel and Online marketing To know more about the eShopper Index: http://www.iventures-consulting.com/eshopper-index FREE eShopper Index 2015 report available here: https://www.slideshare.net/aureliaa/eshopper-index-1015-report-free

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The only international Index to analyze and rank E-Commerce
performances of leading players all along the customer journey.
Analysis and ranking of 111 leading local and international leaders’s E-Commerce ecosystems through 250
criteria before, during and after purchase including Omnichannel and Online marketing
Overall ranking
Rank Company name vs. ‘14 HQ Category
Score
/100
1 SAKS FIFTH AVENUE +66 USA Champion 81.31
2 ZAPPOS +0 USA Champion 80.74
3 JOHN LEWIS +15 EUR Champion 80.70
4 NET-À-PORTER +0 EUR Champion 79.55
5 NEIMAN MARCUS +83 USA Champion 79.51
6 BURBERRY +27 EUR Champion 79.30
7 3 SUISSES +115 EUR Champion 78.45
8 KATE SPADE +5 USA Champion 78.32
9 NORDSTROM -1 USA Champion 77.55
10 HARRODS +4 EUR Champion 77.49
11 ASOS +15 EUR Challenger 76.41
12 SEPHORA +0 EUR Challenger 75.95
13 ZALANDO -12 EUR Challenger 75.61
14 FNAC +6 EUR Challenger 75.22
15 AMAZON -12 USA Challenger 74.29
16 MACY’S +14 USA Challenger 74.28
17 TARGET -6 USA Challenger 74.22
18 SARENZA -2 EUR Challenger 74.18
19 RALPH LAUREN -9 USA Challenger 73.86
20 NIKE +9 USA Challenger 73.72
21 SELFRIDGES & CO +28 EUR Challenger 73.68
22 MARKS & SPENCER -13 EUR Challenger 73.53
23 LA REDOUTE -4 EUR Challenger 73.35
24 DARTY +30 EUR Challenger 73.21
25 J.CREW +73 USA Challenger 73.18
26 WALMART +2 USA Challenger 73.01
27 MENLOOK / EUR Challenger 72.74
28 LOUIS VUITTON +30 EUR Challenger 72.73
29 FAB -22 USA Challenger 72.63
30 TOYS’R’US +34 USA Challenger 72.40
31 COACH +28 USA Challenger 72.37
32 TORY BURCH -11 USA Challenger 72.11
33 SWAROVSKI +68 EUR Challenger 71.96
34 BLOOMINGDALE’S -17 USA Challenger 71.73
35 GALERIES LAFAYETTE / EUR Challenger 71.51
36 JIMMY CHOO / USA Challenger 71.50
37 FOOT LOCKER / USA Challenger 71.49
38 BEST BUY +34 USA Challenger 71.48
39 FARFETCH +23 EUR Challenger 71.47
40 TIFFANY & CO +10 USA Challenger 71.22
41 CLARINS -19 EUR Challenger 71.11
42 BARNEYS NEW YORK +36 USA Challenger 71.07
43 MARIONNAUD +52 EUR Challenger 71.02
44 CLINIQUE -29 USA Challenger 70.97
45 MICHAEL KORS +38 USA Challenger 70.92
46 YOOX -14 EUR Challenger 70.49
47 ESTEE LAUDER -13 USA Challenger 70.41
48 LACOSTE -42 EUR Challenger 70.19
49 H&M -22 EUR Challenger 70.12
50 BARNES & NOBLE -19 USA Challenger 70.05
51 ADIDAS -27 EUR Diligent 69.95
52 GAP -47 USA Diligent 69.89
53 ZARA +3 EUR Diligent 69.09
54 BONOBOS -9 USA Diligent 68.86
55 DECATHLON -13 EUR Diligent 68.75
56 GIORGIO ARMANI +63 EUR Diligent 68.47
Rank Company name vs. ‘14 HQ Category
Score
/100
57 EVERLANE / USA Diligent 68.10
58 BIOTHERM / EUR Diligent 67.89
59 JUSTFAB -21 USA Diligent 67.68
60 BENEFIT COSMETICS -3 USA Diligent 67.41
61 MYTHERESA -26 EUR Diligent 67.27
62 MARC JACOBS -9 USA Diligent 67.18
63 L’OREAL PARIS +8 EUR Diligent 66.76
64 NASTY GAL -1 USA Diligent 66.72
65 YVES ROCHER -19 EUR Diligent 66.49
66 ESPRIT +10 EUR Diligent 66.28
67 LEVI’S -30 USA Diligent 66.11
68 CHANEL -29 EUR Diligent 65.98
69 CELIO -18 EUR Diligent 65.90
70 DELL +26 USA Diligent 65.88
71 URBAN OUTFITTERS / USA Diligent 65.74
72 NOCIBÉ +10 EUR Diligent 65.68
73 ETAM / EUR Diligent 65.66
74 WALGREENS / USA Diligent 65.65
75 SHISEIDO / ASIA Diligent 65.61
76 PIXMANIA -3 EUR Diligent 65.58
77 BOOTS / EUR Diligent 65.29
78 ARGOS +19 EUR Diligent 65.19
79 AMERICAN APPAREL -2 USA Diligent 64.53
80 MAC COSMETICS -28 USA Diligent 64.51
81 FEELUNIQUE / EUR Diligent 63.74
82 KIEHL’S / USA Diligent 63.71
83 TOPSHOP -8 EUR Diligent 63.63
84 PUMA -36 EUR Diligent 63.02
85 VESTIAIRE COLLECTIVE -5 EUR Diligent 63.01
86 AUCHAN -63 EUR Diligent 62.67
87 GILT -51 USA Diligent 62.60
88 HUGO BOSS -48 EUR Diligent 62.31
89 HERMES -2 EUR Diligent 62.29
90 SEARS -65 USA Diligent 62.03
91 CHRISTIAN LOUBOUTIN / EUR Diligent 61.34
92 KIKO COSMETICS / EUR Diligent 60.96
93 CARTIER / EUR Diligent 60.73
94 HOMEBASE +24 EUR Diligent 60.66
95 APPLE -29 USA Diligent 60.37
96 DIOR PARFUMS +21 EUR Diligent 60.34
97 LONGCHAMP -5 EUR Diligent 60.12
98 TOMMY HILFIGER -28 EUR Diligent 59.39
99 E.L.F. / USA Diligent 58.54
100 DOLCE & GABBANA +23 EUR Diligent 57.97
101 IKEA +28 EUR Feeble 57.89
102 GUCCI -8 EUR Feeble 57.48
103 BACCARAT -17 EUR Feeble 54.28
104 SAINT LAURENT +5 EUR Feeble 53.56
105 GUERLAIN -20 EUR Feeble 53.55
106 CALVIN KLEIN -41 USA Feeble 51.29
107 C&A / EUR Feeble 49.68
108 VENTE PRIVEE -3 EUR Feeble 49.11
109 CARREFOUR -2 EUR Feeble 46.99
110 LANCÔME -8 EUR Feeble 46.38
111 PRADA +15 EUR Feeble 42.47