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© 2013
Grow Your Business
with Email & Social Media
© 2013
Grow Your Organization
with Email & Social Media
simple marketing strategy
for nonprofits
© 2013
April Heavens-Woodcock
Chief Buzz Office
Touching Clients
awoodcock@touchinglcients.com
Facebook.com/touchingclents...
© 2013
4
Facebook LinkedIn InstagramTwitter Pinterest Youtube
INTRODUCTION GOALS +
OBJECTIVES
CAMPAIGNS CHANNELS RESULTS T...
© 2013
5
INTRODUCTION GOALS +
OBJECTIVES
CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
38%
Source: Litmus, “Email Client
Market...
© 2013
6
INTRODUCTION GOALS +
OBJECTIVES
CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
traditional marketing
find
keep
convert
...
© 2013
7
INTRODUCTION GOALS +
OBJECTIVES
CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
© 2013
8
ENGAGEMENT
the new word-of-mouth is
INTRODUCTION GOALS +
OBJECTIVES
CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
© 2013
you can be your authentic self
9
you have an advantage
INTRODUCTION GOALS +
OBJECTIVES
CAMPAIGNS CHANNELS RESULTS T...
© 2013
10
ENOUGH
is it
INTRODUCTION GOALS +
OBJECTIVES
CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
to just look good?
© 2013
11
at its core, marketing is about
eliciting a physical and measureable
RESPONSE
INTRODUCTION GOALS +
OBJECTIVES
CA...
© 2013
12
EXERCISE
Start here.
write down the framework for marketing
set marketing GOALS and OBJECTIVES1
2 run CAMPAIGNS ...
© 2013
3
set marketing GOALS and OBJECTIVES1
2
13
an agenda and framework for marketing that works
1
get measurable RESULT...
© 2013
14
GOALS
marketing
• reach new customers
• drive repeat business
• nurture leads
• engage members and advocates
• i...
© 2013
15
OBJECTIVES
get more specific with
drive
donations
this month
deliver
content to
tradeshow
leads
fill seats
on a
...
© 2013
16
ONE AT A TIME
try to think about just
what action would people take?
can you measure it?
INTRODUCTION GOALS +
OB...
© 2013
17
OBJECTIVES
get more specific with
drive
donations
this month
deliver
content to
tradeshow
leads
fill seats
on a
...
© 2013
18
ONE AT A TIME
try to think about just
what action would people take?
can you measure it?
INTRODUCTION GOALS +
OB...
© 2013
19
OBJECTIVES
get more specific with
drive
donations
this month
deliver
content to
tradeshow
leads
fill seats
on a
...
© 2013
20
ONE AT A TIME
try to think about just
what action would people take?
can you measure it?
INTRODUCTION GOALS +
OB...
© 2013
21
EXERCISE
capture your ideas
» write down at least one objective
• you have space for three
» consider this for e...
© 2013
3
set marketing GOALS and OBJECTIVES
22
an agenda and framework for marketing that works
1
get measurable RESULTS
2...
© 2013
23
CAMPAIGN?
what is a
INTRODUCTION GOALS +
OBJECTIVES
CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
PUSH
{content}
PULL...
© 2013
24
CAMPAIGNS
types of
discussion
information
sharing
event invites +
updates
INTRODUCTION GOALS +
OBJECTIVES
CAMPAI...
© 2013
25
WHAT DO I WRITE ABOUT
• what you know that they don’t
• what you have access to that
they don’t
• “original” isn...
© 2013
26
HOW MUCH IS ENOUGH
LESS
IS MORE.
FOCUS.
38%
INTRODUCTION GOALS +
OBJECTIVES
CAMPAIGNS CHANNELS RESULTS TOOLS SUM...
© 2013
27
WHAT DO I WRITE ABOUT
INTRODUCTION GOALS +
OBJECTIVES
CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
© 2013
28
WHAT DO I WRITE ABOUT
• repurpose + reuse
INTRODUCTION GOALS +
OBJECTIVES
CAMPAIGNS CHANNELS RESULTS TOOLS SUMMA...
© 2013
29
EXAMPLES OF OFFERS
discounts downloads
support
a cause
event
invites
hints + tipsB2B services
INTRODUCTION GOALS...
© 2013
30
GOT PICS?some channels thrive on visuals
INTRODUCTION GOALS +
OBJECTIVES
CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
© 2013
post + video = 100% more engagement
GOT PICS?
post + picture = 120% more engagement
post + photo album = 180% more ...
© 2013
32
WHICH CHANNELS MATTER?
• depends on your audience
and what you want them to do
INTRODUCTION GOALS +
OBJECTIVES
C...
© 2013
33
INTRODUCTION GOALS +
OBJECTIVES
CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
EMAIL + SOCIALyou have to use both
ampl...
© 2013
34
EXERCISE
capture your ideas
» select 1 or 2 campaign types you might
want to try (you can choose more later)
» w...
© 2013
35
NOW, LATER OR NEVER
three little words that rule your world
• who is it “from?”
• what’s the “subject?”
• when d...
© 2013
36
WHO IS IT FROM?winning the battle of priorities
how will you be most recognizable?
CAN-SPAM Act
go to www.busine...
© 2013
37
LOOK LIKE YOU
brand consistency
colorcop.net
search “Pixeur”
INTRODUCTION GOALS +
OBJECTIVES
CAMPAIGNS CHANNELS ...
© 2013
38
LOOK GREAT
brand consistency
INTRODUCTION GOALS +
OBJECTIVES
CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
© 2013
SUBJECT OR HEADLINE
winning the battle of priorities
2SECONDS
2WORDS
2TODAY
39
INTRODUCTION GOALS +
OBJECTIVES
CAMP...
© 2013
SUBJECT OR HEADLINE
winning the battle of priorities
40
$5 free to be naughty…or nice? [burrito restaurant chain]
L...
© 2013
41
EXERCISE
capture your ideas
» use the 2-2-2 principle
•  write a good subject line or headline for
each of your ...
© 2013
WHEN TO SEND & POSTWHEN TO SEND & POST
•  for social media
•  3-5 times a week is plenty
•  use automated tools to ...
© 2013
1.  divide your list into 3
groups of people
2.  select three days in the
week to test
3.  send your e-mail, watch
...
© 2013
FIND YOUR BEST TIME
44
INTRODUCTION GOALS +
OBJECTIVES
CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
4.  use same 3 grou...
© 2013
45
INTRODUCTION GOALS +
OBJECTIVES
CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
WHEN TO SEND & POST
best day best time
...
© 2013
46
•  67% don’t see images by
default
•  text links get more clicks
than buttons
•  place your logo left or
center ...
© 2013
47
INTRODUCTION GOALS +
OBJECTIVES
CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
EXERCISE
capture your ideas
» when will...
© 2013
3
set marketing GOALS and OBJECTIVES
48
an agenda and framework for marketing that works
1
get measurable RESULTS
2...
© 2013
49
at its core, marketing is about
eliciting a physical and measureable
RESPONSE
INTRODUCTION GOALS +
OBJECTIVES
CA...
© 2013
50
RESULTS ARE MEASUREMENTS OF ACTIONS
click or
download
come to
the store
or office
schedule
a session
donate call...
© 2013
51
TOOLS YOU NEED
Email marketing is hard to beat
•  lots of physical,
measurable
response
•  easy to brand with
co...
© 2013
52
TOOLS TO EXPAND YOUR REACH
• Simple Share tool
INTRODUCTION GOALS +
OBJECTIVES
CAMPAIGNS CHANNELS RESULTS TOOLS ...
© 2013
53
TOOLS TO EXPAND YOUR REACH
• social media buttons
INTRODUCTION GOALS +
OBJECTIVES
CAMPAIGNS CHANNELS RESULTS TOO...
© 2013
54
TOOLS TO BUILD YOUR LIST – OFFLINE
• at register
• with the check at end of
the meal
• on registration forms
INT...
© 2013
55
TOOLS TO BUILD YOUR LIST – ONLINE
• Join My Mailing List (app for website, Facebook, etc)
INTRODUCTION GOALS +
O...
© 2013
56
TOOLS TO BUILD YOUR LIST – APPS
Scan to Join™
from Constant Contact
Text to Join™
from Constant Contact
INTRODUC...
© 2013
CONSTANT CONTACT TOOLS
INTRODUCTION GOALS +
OBJECTIVES
CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
© 2013
58
THIS IS EASY. REALLY.low cost tools save you time & energy
monitor
+
schedule
INTRODUCTION GOALS +
OBJECTIVES
CA...
© 2013
59
BE YOURSELF.
INTRODUCTION GOALS +
OBJECTIVES
CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
© 2013
60
YOU CAN DO THISresources to make it simple
this space will feature a “text to join”
block with information for t...
© 2013
61
Q & A
THANK YOU!
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  1. 1. © 2013 Grow Your Business with Email & Social Media
  2. 2. © 2013 Grow Your Organization with Email & Social Media simple marketing strategy for nonprofits
  3. 3. © 2013 April Heavens-Woodcock Chief Buzz Office Touching Clients awoodcock@touchinglcients.com Facebook.com/touchingclents.com @touchingclients
  4. 4. © 2013 4 Facebook LinkedIn InstagramTwitter Pinterest Youtube INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  5. 5. © 2013 5 INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY 38% Source: Litmus, “Email Client Market Share,” April 2012
  6. 6. © 2013 6 INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY traditional marketing find keep convert new marketing find keep convert MARKETING HAS CHANGED “Flip The Funnel: Retention is the New Acquisition” -- Joe Jaffe (@jaffejuice)
  7. 7. © 2013 7 INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  8. 8. © 2013 8 ENGAGEMENT the new word-of-mouth is INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  9. 9. © 2013 you can be your authentic self 9 you have an advantage INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  10. 10. © 2013 10 ENOUGH is it INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY to just look good?
  11. 11. © 2013 11 at its core, marketing is about eliciting a physical and measureable RESPONSE INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  12. 12. © 2013 12 EXERCISE Start here. write down the framework for marketing set marketing GOALS and OBJECTIVES1 2 run CAMPAIGNS on the CHANNELS that matter get measurable RESULTS3 INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  13. 13. © 2013 3 set marketing GOALS and OBJECTIVES1 2 13 an agenda and framework for marketing that works 1 get measurable RESULTS3 get measurable RESULTS run CAMPAIGNS on the CHANNELS that matter2 run CAMPAIGNS on the CHANNELS that matter
  14. 14. © 2013 14 GOALS marketing • reach new customers • drive repeat business • nurture leads • engage members and advocates • increase donations INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  15. 15. © 2013 15 OBJECTIVES get more specific with drive donations this month deliver content to tradeshow leads fill seats on a Sunday night INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  16. 16. © 2013 16 ONE AT A TIME try to think about just what action would people take? can you measure it? INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY fill seats on a Sunday night
  17. 17. © 2013 17 OBJECTIVES get more specific with drive donations this month deliver content to tradeshow leads fill seats on a Sunday night INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  18. 18. © 2013 18 ONE AT A TIME try to think about just what action would people take? can you measure it? INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY deliver content to tradeshow leads
  19. 19. © 2013 19 OBJECTIVES get more specific with drive donations this month deliver content to tradeshow leads fill seats on a Sunday night INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  20. 20. © 2013 20 ONE AT A TIME try to think about just what action would people take? can you measure it? INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY deliver content to tradeshow leads
  21. 21. © 2013 21 EXERCISE capture your ideas » write down at least one objective • you have space for three » consider this for each objective you wrote down… • what does success look like? • be as specific as you can INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  22. 22. © 2013 3 set marketing GOALS and OBJECTIVES 22 an agenda and framework for marketing that works 1 get measurable RESULTS 2 run CAMPAIGNS on the CHANNELS that matter
  23. 23. © 2013 23 CAMPAIGN? what is a INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY PUSH {content} PULL {response}
  24. 24. © 2013 24 CAMPAIGNS types of discussion information sharing event invites + updates INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY offers + promotions fundraising build your network
  25. 25. © 2013 25 WHAT DO I WRITE ABOUT • what you know that they don’t • what you have access to that they don’t • “original” isn’t required… just be interesting and relevant INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  26. 26. © 2013 26 HOW MUCH IS ENOUGH LESS IS MORE. FOCUS. 38% INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  27. 27. © 2013 27 WHAT DO I WRITE ABOUT INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  28. 28. © 2013 28 WHAT DO I WRITE ABOUT • repurpose + reuse INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  29. 29. © 2013 29 EXAMPLES OF OFFERS discounts downloads support a cause event invites hints + tipsB2B services INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  30. 30. © 2013 30 GOT PICS?some channels thrive on visuals INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  31. 31. © 2013 post + video = 100% more engagement GOT PICS? post + picture = 120% more engagement post + photo album = 180% more engagement 31 Source: Facebook, “Best Practices for your Page and media strategy” (March 2012) 38% INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  32. 32. © 2013 32 WHICH CHANNELS MATTER? • depends on your audience and what you want them to do INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  33. 33. © 2013 33 INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY EMAIL + SOCIALyou have to use both amplify your email drive traffic back to your list, email, etc.
  34. 34. © 2013 34 EXERCISE capture your ideas » select 1 or 2 campaign types you might want to try (you can choose more later) » what might you write about and/or offer? • what action would people take? » which channels make sense for each? • you can always change later, but decide now which ones you want to try INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  35. 35. © 2013 35 NOW, LATER OR NEVER three little words that rule your world • who is it “from?” • what’s the “subject?” • when do you send your communication? INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  36. 36. © 2013 36 WHO IS IT FROM?winning the battle of priorities how will you be most recognizable? CAN-SPAM Act go to www.business.ftc.gov and search “CAN-SPAM” INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  37. 37. © 2013 37 LOOK LIKE YOU brand consistency colorcop.net search “Pixeur” INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY DigitalColor Meter installed on Macs
  38. 38. © 2013 38 LOOK GREAT brand consistency INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  39. 39. © 2013 SUBJECT OR HEADLINE winning the battle of priorities 2SECONDS 2WORDS 2TODAY 39 INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  40. 40. © 2013 SUBJECT OR HEADLINE winning the battle of priorities 40 $5 free to be naughty…or nice? [burrito restaurant chain] Low Cost + High Value = Good News [B2B marketing services provider] Daily Alert – “Bunnies are Evil” [on-line t-shirt printer] $5 for your thoughts? [survey request from pet goods retailer] An Exclusive Look at Life on the Red Carpet [nonprofit event update] INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  41. 41. © 2013 41 EXERCISE capture your ideas » use the 2-2-2 principle •  write a good subject line or headline for each of your campaigns INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  42. 42. © 2013 WHEN TO SEND & POSTWHEN TO SEND & POST •  for social media •  3-5 times a week is plenty •  use automated tools to help •  for email •  monthly is most common •  when are they likely to take the action you want? 42 INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  43. 43. © 2013 1.  divide your list into 3 groups of people 2.  select three days in the week to test 3.  send your e-mail, watch for best response FIND YOUR BEST DAY 43 INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  44. 44. © 2013 FIND YOUR BEST TIME 44 INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY 4.  use same 3 groups of people 5.  select three times on the day with the best results 6.  send email at 3 different times of day
  45. 45. © 2013 45 INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY WHEN TO SEND & POST best day best time DO NOT BE ROMANCED BY A HIGH OPEN RATE – MEASURE ACTIONS!
  46. 46. © 2013 46 •  67% don’t see images by default •  text links get more clicks than buttons •  place your logo left or center in email •  include company name in text •  key action must be above scroll line •  do not give too many choices •  make all images clickable (and with text labels) test it on yourself! (and on your mobile device) PRACTICAL ADVICE INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  47. 47. © 2013 47 INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY EXERCISE capture your ideas » when will you send? • write down three days and times you want to test for your emails
  48. 48. © 2013 3 set marketing GOALS and OBJECTIVES 48 an agenda and framework for marketing that works 1 get measurable RESULTS 2 run CAMPAIGNS on the CHANNELS that matter
  49. 49. © 2013 49 at its core, marketing is about eliciting a physical and measureable RESPONSE INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  50. 50. © 2013 50 RESULTS ARE MEASUREMENTS OF ACTIONS click or download come to the store or office schedule a session donate call INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  51. 51. © 2013 51 TOOLS YOU NEED Email marketing is hard to beat •  lots of physical, measurable response •  easy to brand with colors + logos •  helps to measure and monetize social media INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  52. 52. © 2013 52 TOOLS TO EXPAND YOUR REACH • Simple Share tool INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  53. 53. © 2013 53 TOOLS TO EXPAND YOUR REACH • social media buttons INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  54. 54. © 2013 54 TOOLS TO BUILD YOUR LIST – OFFLINE • at register • with the check at end of the meal • on registration forms INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  55. 55. © 2013 55 TOOLS TO BUILD YOUR LIST – ONLINE • Join My Mailing List (app for website, Facebook, etc) INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  56. 56. © 2013 56 TOOLS TO BUILD YOUR LIST – APPS Scan to Join™ from Constant Contact Text to Join™ from Constant Contact INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  57. 57. © 2013 CONSTANT CONTACT TOOLS INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  58. 58. © 2013 58 THIS IS EASY. REALLY.low cost tools save you time & energy monitor + schedule INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  59. 59. © 2013 59 BE YOURSELF. INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY
  60. 60. © 2013 60 YOU CAN DO THISresources to make it simple this space will feature a “text to join” block with information for the presenter, as well as a visual of the workbook INTRODUCTION GOALS + OBJECTIVES CAMPAIGNS CHANNELS RESULTS TOOLS SUMMARY text to join my list: 855-816-6508
  61. 61. © 2013 61 Q & A THANK YOU!

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