29. WHATTHE LEMON-MAIDTEAM DID
• Understood negative stress
and the power of a stress-
free environment
• Understood the power of
habits (coffee) and using it to
their advantage
• Attracted with copywriting,
images and design
• Made clear signage to guide
and direct people
• Created shareable items that
helped others market the
product
• Used psychological
phenomenons to increase
the perceived value of the
product
• Listened to customers to
continuously tweak and adapt
product offerings based on
customer behavior