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THINGS
   TO KNOW
     ABOUT
EXPERIENCE
     DESIGN
         by
AYNNE VALENCIA
       @aynne
WORKED AT:




             THAT’S
              ME!
WORKED ON/FOR:




                    CR ET
                  SE
             T OP
DESIGN STRATEGY +
DIRECTION
FOR ADVANCED *
PRODUCTS +
SERVICES




* STUFF THAT WILL
HAPPEN 3-5 YEARS
FROM NOW
HOW A NEW
PRODUCT OR
SERVICE OR BRAND
WILL BE
EXPERIENCED BY
THE INTENDED
USER
ABOUT YOU
1
THING
        EVERYTHING
        YOU
        ENCOUNTER IS
        DESIGNED
PROCESSES
PRODUCTS
              EVENTS




    ENVIRONMENTS       SERVICES
aynne
VIRGIN
VIRGIN
PLATFORM
 BRAND


           CHASE
2
THING

        PEOPLE DON’T KNOW
        EXPERIENCE
        DESIGNERS DO
HUMAN FACTORS EXPERT
INFORMATION ARCHITECT
USER INTERFACE DESIGNER
      WEB DESIGNER
 INTERACTION DESIGNER
  FRONT-END ENGINEER
   DESIGN ARCHITECT
aynne
USER EXPERIENCE
        INTERACTION DESIGN
           SERVICE DESIGN


aynne
DESIGN




aynne
WIREFRAMES
        TECHNOLOGY
          USABILITY
         INTERFACE




aynne
EXPERIENCE DESIGNers
        (XD) TEND TO BE CREATIVE GENERALISTS
            WITH BACKGROUNDS IN DESIGN
                    DISCIPLINES



aynne
BEHAVIOR BUSINESS


             DESIGN



aynne
TOUCH-POINTS
             ACROSS
        A BRAND, PRODUCT
           OR SERVICE

aynne
3
THING



        XD IS MULTI-DISCIPLINARY
AN
  TH
    RO                                  SI GN
      PO                              DE
        LO                       RAND
          GY                   B



 PSYCHOLOGY           USEFUL   INDUSTRIAL DESIGN
                      STUFF




                GN
            ESI                VISU
          ND                        AL D
     MATIO           WRITING            ESIG
   OR                                       N
INF                  SKILLS
COMMUNICATION
VISUAL                 INDUSTRIAL
                                 DESIGN                   DESIGN
END USERS

                       WRITERS
                                          INTERACTION
                                             DESIGN


CLIENTS
                                                        PROJECT
                                                        MANAGER

                                  XD

                                                                     DEVELOPMENT
                                                                         TEAM
   OTHER
STAKEHOLDERS                               PRODUCT
                                           MANAGER

                           MARKETING
                            & BRAND


            CUSTOMER                               BUSINESS
             SERVICE                      LEGAL   EXECUTIVES
4
THING



        XD IS MORE THAN USER
        INTERFACE DESIGN
MINT
XD


         Front-End                                                  Audioscape
        Technology                                                                                            New
                     Maintenance                      Industrial                                            Behaviors
                                                       Design
    System
  Integration

                        Social                                                                             New Products
                                         inform                                                to create
                        Factors                                                 Visual
         Business
                                                           Information        Language
          Factors
                                                             Design
                                                                                                              Better
                     Context                                                                                 Products
                                   Usability

            User                                                           Use of    Interaction
           Needs                                                           verbal      Design               New Ways
                                        Brand                            language                          of Interacting
                         Design
                        Research    Appropriateness


                                                                            USER INTERFACE




aynne
New Products


                                       New
                                     Behaviors

                      XD
         Better
        Products

                            New Ways
                           of Interacting




aynne
5
THING

        XD IS WHAT
        HAPPENS BEFORE,
        DURING & AFTER
DISCOVERY              USAGE                HELP + END
+ FIRST USE                                 OF USE

                       INTERFACE DESIGN     WHAT HAPPENS AFTER I
DISCOVERY
                       INTERACTION DESIGN   DONE WITH PRODUCT?

SET UP                 (INPUTS/OUTPUTS)
                                            WHAT SHOULD I DO IF I
                                            HAVE A PROBLEM?
ACCOUNT CREATION

PRODUCT
EXPLORATION




                   SUPPORTING SYSTEM
 aynne
6
THING



        XD IS INFORMED DESIGN
DESIGN = CREATION




aynne
informed

        DESIGN = CREATION
                      with a purpose




aynne
STRATEGY   CONCEPT   DESIGN + PROTOTYPE




aynne
STRATEGY   CONCEPT   DESIGN + PROTOTYPE




aynne
STRATEGY   CONCEPT   DESIGN + PROTOTYPE




aynne
STRATEGY   CONCEPT   DESIGN + PROTOTYPE




aynne
6
THING
        1/2




SKETCH FIRST
               FLICKR USER: ADACTIO
7
THING

        GREAT EXPERIENCES
        ARE NOT JUST ABOUT
        THE END-USER
ZAPPOS
8
THING
        FOCUS ON
        Opportunities
        NOT PROBLEMS
KAYAK
AIRBNB
KIVA
SOUNDCLOUD
9
THING

        FUTURE-
        READY
        CAREER
FUTURE
              WOW!




      NEAR


NOW
NOW
DESIGN FOR MOBILITY
NOW
NUI IS HERE
NEAR
SENSORS + SMART OBJECTS




                          DASH
NEAR
THE WEARABLES ARE HERE




                         LUNATIK
NEAR
AMBIENT PERSONAL OBJECTS




                           GLOW NOTIFY, AYNNE VALENCIA
NEAR
GET READY TO SHARE
NOW+ FUTURE
GLOBAL POWER SHIFT WILL CHANGE
EVERYTHING
10
THING


        LEARN
        BY DOING
design
    EXERCISE
ACTIVITY




  Lets draw!
ACTIVITY
ACTIVITY




              HOW CAN WE ENCOURAGE
           ____ TO USE PUBLIC TRANSPORT
                    MORE OFTEN?
NAME OF           WHO WILL
YOUR IDEA         USE IT & WHY




            SKETCH YOUR
             IDEA HERE
HOW CAN I
MAKE THIS
   MORE_ EFFICIENT?
          BEAUTIFUL?
*
          PLEASURABLE?
          FUN?
          FULFILLING?
          MEANINGFUL?

                         *KARIM RASHID
ACTIVITY




Lets design!
ACTIVITY

              HOW CAN WE ENCOURAGE
           ____ TO USE PUBLIC TRANSPORT
                    MORE OFTEN?


                NAME    WHO WILL USE IT & WHY




                        SKETCH
                       YOUR IDEA
                         HERE
PLE!
  I
TR




     CLOSING
being a designer
IS AWESOME
DESIGNERS
HAVE THE
POWER TO
INFLUENCE
HOW, WHAT
AND IF
PRODUCTS
ARE MADE.

            67
WE CAN
DESIGN
SERVICES AND
MECHANISMS
THAT
EMPOWER



               68
WE CAN
INFLUENCE
NEW BUSINESS
MODELS THAT
INNOVATE ON
THINGS WE
ARE ALREADY
USING


               69
WE CAN
CREATE WAYS
TO ENCOURAGE
PEOPLE TO
INTERACT
MORE WITH
EACH OTHER
AND LESS WITH
GADGETS


                70
DESIGN CAN MAKE
A BETTER WORLD
THINK
BIG, THINK
  BROAD
BE A FORCE
  FOR GOOD
IN THE WORLD
THANK YOU
AYNNE VALENCIA
   aynne
http://www.avalen.com
http://www.aynnevalencia.com

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