The IT services division of a Fortune 100 company required a VDI environment for over 20,000 users spread across geographies. The challenge was accentuated by the fact that the VDI was to be used by multiple business units within the company. Microland was roped in to tackle the challenges with its unique combination of operational knowledge and wide experience with VDI. A case study link in presentaion explains in detail the journey that ensued, which saw Microland perform a User Profile Assessment, lay the ground works for operationalization and create a service catalogue. The benefits that the client enjoyed after their successful VDI journey were many. This case study captures the journey from beginning to end.

1. OPERATIONALIZATION
How VDI operationalization helped a Fortune 100
Company enhance business efficiency

2. The
Client
A global conglomerate’s
shared services arm
Providing services to
different business units
The
Requirement
The
Roadblock
Provide a VDI environment
for over 20,000 users spread
across geographies and
business units
Even with the technology in
place, the client was unable to
roll out their VDI environment
They couldn’t operationalize the
technology to suit different
business units, different user
profiles and their unique needs
The primary reason was the lack
of proper definition of key
parameters

3. The reasons
why Microland
was brought in
Microland delivering infrastructure management
services to the conglomerate for a decade
Microland’s deep knowledge of virtualization along
with extensive experience in operations
Important
tenets of the
Microland
solution
Major
benefits for
the client
Change the customer’s mindset from
technology implementation to a services roll-out
User profile assessment for each business unit
Define the service for each unit
Design and build an appropriate framework
based on the definitions
Clear definitions of all the major service elements
Wider & faster adoption of desktop virtualization
Solution-specific toolkits & solution - a distinct
Microland offering
Operationalization framework to address different
business ‘ requirements & unique user needs
Enhanced business efficiency through optimum
operationalization

4. Questions
What was the main reason that inhibited the client from rolling out their VDI platform?
What steps are involved in the Microland VDI solution methodology for operationalization?
What are the solution-centric practices that Microland brought to the client?
How did the unique toolkits Microland created help the client?
In what ways did the client benefit from the Microland solution?
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