For print final

COMPETENCY BASED LEARNING MATERIAL
Sector : Industrial Arts
Qualification Title : Consumer Electronics Servicing NC II
Unit of Competency : Maintain And Repair Electronically-
Controlled Domestic Appliances
Module Title : Maintain And Repair Electronically-
ST. JOHN BOSCO FAITH TRAINING CENTER.INC
M.Salud St. San Antonio II,Noveleta, Cavite 4105
Tel #: 683-0577
Email: info@sjbftc.com

Technical Education and Skills Development Authority
M.Salud St. San Antonio II
Noveleta, Cavite 4105
Tel #: 683-0577
Email: info@sjbftc.com
Trainers Methodology
Juanito P. Banzon
July8, 2014

Trainers Methodology 1 Requirements
Table of Content
Module 1: Plan Training Session
Pages
Sample data Gathering instrument for trainee’s Characteristic 1
Form: 1.1: Self-assessment Checklist 4
Form: 1.2: Evidences/Proofs of Current Competencies 6
Form: 1.3: Identify Training Gaps 7
Form: 1.4: Training Needs 12
Session plan 13
Parts of competency based learning Material 18
List of Competencies 19
Module content 20
Learning outcome 1 22
Learning Experience 3.1 24
Information Sheet 3.1 25
Self-Check 3.1 28
Answer key 3.1 29
Job sheet 3.1 30
Performance Criteria Checklist 3.1 31
Self-Check 3.2 39
Answer key 3.2 40
Job sheet 3.2 41
Self-Check 3.3 50
Answer key 3.3 51
Job sheet 3.3 52
Self-Check 3.4 69
Answer key 3.4 70
Job sheet 3.4 71

Evidence Plan 73
Self- Assessment Guide 75
Rating Sheet information 76
Table of specification 78
Performance test 79
Questioning tool 80
Question about the trainees demonstration of task 82
Written test 84
Key Answer 85
Inventory of training resources 88
Module 2: Facilitate Learning Session
Training matrix 89
Training Progress chart 91
Focus Group Discussion 93
Training session evaluation form 95
Slide Presentation Used in Demo/ Role play 98
Module 3: Supervise Work-Based Training
Form 1.1: Self- Assessment Check 106
Form 1.2: Evidence/proof of Current Competencies 107
Form 1.3: Identifying Training Gaps 108
Form 1.4: Training Needs 112
Training plan 116
Trainee’s (learner’s) Record book 120
Trainee’s progress sheet 124
Training evaluation form 130
Self-evaluation 133
Module 4: Conduct Competency Assessment
Attendance sheet 135
Evidence plan 136
Self-assessment checklist 138
Written test 143
Written test- answer key 144
Questioning tool 145
Questions about the Trainee’s Demonstration of Tasks 147
Performance Criteria Checklist 149
Competency assessment Results Summary (CARS) 150
Module 5: Maintain Training Facilities
Shop Lay-Out 154
Operation procedure 155
Unit of Competency: Maintain Training Facilities 156

Workshop Consumer Electronics Servicing Schedule 157
Equipment Maintenance Schedule 158
Consumer Electronics Servicing Inspection Checklist 160
Danger Caution Tag-out Index and Record Audit 161
Works Request 162
Breakdown/Repair Report 163
Salvage Report 164
EQUIPMENT RECORD W/ CODE AND DRAWING165
Inspection Report 166
Module 6: Utilize Electronic Media in Facilitating Training
Shop Lay out 168
Resume
Certification

Module 1
Plan Training Session

Consumer Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.Issued by:
SJBFTC Page 1Developed by:
Juanito P.Banzon
Revision # 01
Data Gathering Instrument for Trainee’s Characteristics
Please answer the following instrument according to the
characteristics described below. Encircle the letter of your choice that
best describes you as a learner. Blank spaces are provided for some data
that need your response.
Characteristics of learners
Language,
literacy and
numeracy (LL&N)
Average grade in:
English
a. 95 and above
b. 90 to 94
c. 85 to 89
d. 80 to 84
a. 75 to 79
Average grade in:
Math
a. 95 and above
b. 90 to 94
c. 85 to 89
d. 80 to 84
e. 75 to 79
Cultural and
language
background
Ethnicity/culture:
a. Ifugao
b. Igorot
c. Ibanag
d. Gaddang
e. Muslim
f. Ibaloy
g. Others( please specify)_____________
Education &
general
knowledge
Highest Educational Attainment:
a. High School Level
b. High School Graduate
c. College Level
d. College Graduate
e. with units in Master’s degree
f. Masteral Graduate
g. With units in Doctoral Level
h. Doctoral Graduate
Sex a. Male

Consumer Electronic
Servicing NC-II
Date Developed:
July 8,2014
Juanito P.Banzon
Revision # 01
b. Female
Age Your age: _____
Physical ability 1. Disabilities(if
any)_____________________
2. Existing Health Conditions (Existing illness
if any)
a. None
b. Asthma
c. Heart disease
d. Anemia
e. Hypertension
f. Diabetes
g. Others(please specify)
___________________
Previous
experience with
the topic
Basic Electronics and Electricity
a. Seminar
b. Previous/Current Work
c. Special Training
d. Research
Number of years as a competency trainer
______
Previous
learning
experience
List down trainings related to CES
___________________________
___________________________
___________________________
Training Level
completed
NC 2 CES level
___________________________
___________________________
Special courses
Other courses related to CES
a. Units in education
b. Master’s degree units in education
c. Others(please specify)
_________________________
Learning styles a. Visual - The visual learner takes mental
pictures of information given, so in order
for this kind of learner to retain
information, oral or written, presentations
of new information must contain diagrams
and drawings, preferably in color. The
visual learner can't concentrate with a lot

Consumer Electronic
Servicing NC-II
Date Developed:
July 8,2014
Juanito P.Banzon
Revision # 01
of activity around him and will focus better
and learn faster in a quiet study
environment.
b. Kinesthetic - described as the students in
the classroom, who have problems sitting
still and who often bounce their legs while
tapping their fingers on the desks. They are
often referred to as hyperactive students
with concentration issues.
c. Auditory- a learner who has the ability to
remember speeches and lectures in detail
but has a hard time with written text.
Having to read long texts is pointless and
will not be retained by the auditory learner
unless it is read aloud.
d. Activist - Learns by having a go
e. Reflector - Learns most from activities
where they can watch, listen and then
review what has happened.
f. Theorist - Learns most when ideas are
linked to existing theories and concepts.
g. Pragmatist - Learns most from learning
activities that are directly relevant to their
situation.
Other needs
a. Financially challenged
b. Working student
c. Solo parent
d. Others(please specify)
___________________________

Consumer Electronic Servicing
NC-II
Date Developed:
July 8,2014
Juanito P.Banzon
Revision # 01
FORM 1.1 SELF-ASSESSMENT CHECK
INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary data or information which is essential in
planning training sessions. Please check the appropriate box of your answer to the questions below.
CORE COMPETENCIES
CAN I…? YES NO
1. ASSEMBLE AND DISASSEMBLE CONSUMER ELECTRONIC PRODUCTS AND SYSTEMS
1.1.Prepare product, tools and workplace for assembly /
1.2.Solder/ De solder components to the board /
1.3.Assemble/ disassemble boards /
1.4.Test and inspect assembled products /
2.MAINTAIN AND REPAIR AUDIO-VIDEO PRODUCTS AND SYSTEMS
2.1 Prepare unit, tools and workplace for maintenance/repair /
2.2 Diagnose faults /
2.3 Maintain/Repair Product /
2.4 Reassemble and test repaired Product /
3.MAINTAIN AND REPAIR ELECTRONICALLY-CONTROLLED DOMESTIC APPLIANCES

NC-II
Date Developed:
July 8,2014
Juanito P.Banzon
Revision # 01
CORE COMPETENCIES
CAN I…? YES NO
3.1 Prepare unit, tools, equipment and workplace for maintenance/repair /
3.2 Diagnose faults of electronically-controlled domestic appliances /
3.3 Maintain/Repair appliances /
3.4 Reassemble and test repaired appliance /
4.SERVICE AND REPAIR CELLULAR PHONES
4.1. Prepare unit, tools and workplace for maintenance/repair. /
4.2. Diagnose faults of cellular phone unit. /
4.3. Maintain/Repair cellular phone unit /
4.4. Reassemble and test repaired appliances /
4.5. Install additional/ enhancement features /
Note: In making the Self-Check for your Qualification, all required competencies should be specified. It is therefore required of a Trainer to be well-
versed of the CBC or TR of the program qualification he is teaching.

NC-II
Date Developed:
July 8,2014
Juanito P.Banzon
Revision # 01
Evidences/Proof of Current Competencies
Form 1.2: Evidence of Current Competencies acquired related to Job/Occupation
Current competencies Proof/Evidence Means of validating
1. Assemble And Disassemble
Consumer Electronic Products
And Systems
Certificate of training Submitted an authenticated copy of
Certificate of Training
2. Maintain And Repair Audio-
Video Products And Systems
3. Maintain And Repair
Electronically-Controlled
Domestic Appliances
4. Service And Repair Cellular
Phones

NC-II
Date Developed:
July 8,2014
Juanito P.Banzon
Revision # 01
Identifying Training Gaps
From the accomplished Self-Assessment Check (Form 1.1) and the evidences of current competencies (Form 1.2),
the Trainer will be able to identify what the training needs of the prospective trainee are.
Form 1.3 Summary of Current Competencies Versus Required Competencies
Required Units of
Competency/Learning Outcomes
based on CBC
Current Competencies Training Gaps/Requirements
1. Assemble and Disassemble Consumer Electronic Products and Systems
Prepare product, tools and
workplace for assembly
Assembly workplace is prepared
in accordance with OH&S
policies and procedures
Solder/ Desolder components to
the board
Soldering and desoldering
processes are performed in
accordance with OH&S policies and
procedures
Assemble/ disassemble boards Assembling and
disassembling processes are

NC-II
Date Developed:
July 8,2014
Juanito P.Banzon
Revision # 01
performed in accordance with
OH&S policies and procedures
Test and inspect assembled products Finished products are subjected
to final visual inspection and
testing in accordance with
quality standards, procedures
and requirements
2. Maintain and Repair Audio-Video Products and Systems
Prepare unit, tools and workplace
for maintenance/repair
Complete check-up of audio-
video systems and products
is conducted and defects are
identified, verified and
documented against customer
description.
Diagnose faults Systematic pre-testing
procedure is observed in
accordance with manufacturer’s
instructions.
Maintain/Repair Product Personal protective equipment is
used in accordance with

NC-II
Date Developed:
July 8,2014
Juanito P.Banzon
Revision # 01
Occupational Health and
Safety practices.
Reassemble and test repaired
Product
Repaired units are reassembled
according to procedures
3. Maintain and Repair Electronically-Controlled Domestic Appliances
Prepare unit, tools, equipment and
workplace for maintenance/repair
Complete check-up of
electronically-controlled
domestic appliances is conducted
and defects are identified, verified
and documented against customer
description.
Diagnose faults of electronically-
controlled domestic appliances
Systematic pre-testing
instructions.
Maintain/Repair appliances Personal protective equipment
are used in accordance with
Safety practices.

NC-II
Date Developed:
July 8,2014
Juanito P.Banzon
Revision # 01
appliance
Repaired units are reassembled
4.Service and Repair Cellular Phones
Prepare unit, tools and workplace for
maintenance/repair
Workplace is set/prepared for
repair job in line with the company
requirements
Diagnose faults of cellular
phone unit
2.1 Systematic pre-testing
accordance with
manufacturer’s instructions.
Maintain/Repair cellular phone unit Personal protective equipment
are used in accordance with
Safety practices.
appliances
Repaired unit is reassembled

NC-II
Date Developed:
July 8,2014
Juanito P.Banzon
Revision # 01
Install additional/ enhancement
features
1.1 Enhancements and
applications are installed to
the unit based on customers’
request and manufacturers’
recommendation

NC-II
Date Developed:
July 8,2014
Juanito P.Banzon
Revision # 01
Using Form No.1.4, convert the Training Gaps into a Training Needs/ Requirements. Refer to the CBC in identifying
the Module Title or Unit of Competency of the training needs identified.
Form No. 1.4: Training Needs
Training Needs
(Learning Outcomes)
Module Title/Module of Instruction
Complete check-up of electronically-controlled domestic
appliances is conducted and defects are identified, verified and
documented against customer description.
Maintain And Repair Electronically-
Systematic pre-testing procedure is observed in accordance
with manufacturer’s instructions.
Personal protective equipment are used in accordance with
Occupational Health and Safety practices
Repaired units are reassembled according to procedures

NC-II
Date Developed:
July 8,2014
Juanito P.Banzon
Revision # 01
SESSION PLAN
Sector : Industrial Arts
Qualification Title : Consumer Electronics Services NC II
Unit of Competency : Maintain and Repair Electronically-Controlled Domestic Appliances
Module Title : Maintaining and Repairing Electronically-Controlled Domestic Appliances
Learning Outcomes:
LO 1. Prepare unit, tools, equipment and workplace for maintenance/repair.
LO 2. Diagnose faults of electronically-controlled domestic appliances.
LO 3. Maintain/Repair appliances.
LO 4. Reassemble and test repaired appliance.
A. INTRODUCTION
This unit covers the knowledge, skills and attitudes required to maintain and repair electronically controlled
domestic appliances including diagnosing faults, reassembling, testing and preparing reports.
B. LEARNING ACTIVITIES
LO 1. Prepare unit, tools, equipment and workplace for maintenance/repair.
Learning Content Methods Presentation Practice Feedback Resources Time
Prepare unit, tools,
equipment and
workplace for
maintenance/repair.
Lecture/discussion
Demonstration
Read Information
Identifying and
perform different
equipment and
Answer Self
Check 3.1
Compare
answer to
Answer
key no.
Informa
tion
Sheet
no. 3.1

NC-II
Date Developed:
July 8,2014
Juanito P.Banzon
Revision # 01
Self-paced Instructions workplace for
maintenance/repair
Observe Actual
Demonstration
Perform:
Job Sheet
No.3.1
Identifying
and perform
different
Prepare unit,
tools,
equipment
and
workplace
for
maintenance
/repair
Refer
performan
ce to
Criteria
Checklist
Job Order
LO 2: Diagnose faults of electronically-controlled domestic appliances.
Diagnose faults of
electronically-
controlled domestic
appliances.
Lecture – Discussion
Interaction
Demonstration
Read Information
Sheet No.3.2
Diagnose faults of
electronically-
controlled
domestic
appliances.
Answer
Self Check
3. 2
Compare
answer to
Answer key
no. 3.2
Refer
performance
Inform
ation
Sheet
no.3.2
Equipment
and
Maintenan

NC-II
Date Developed:
July 8,2014
Juanito P.Banzon
Revision # 01
Observe Actual
Demonstration
Perform:
Job Sheet
No 3.2
Maintain
and Repair
Electronic
ally-
Controlled
Domestic
Appliances
to Criteria
Checklist
3.2
ce Form

NC-II
Date Developed:
July 8,2014
Juanito P.Banzon
Revision # 01
LO 3. Maintain/Repair appliances.
Handling
Maintain/Repair
appliances.
Interaction
Demonstration
Read Information
Sheet No3.3 on
Maintain/Repair
appliances.
Observe Actual
Demonstration
Answer Self
Check 3. 3
Perform:
Operation
Sheet
No.3.3
Maintain/Re
pair
appliances.
Compare
answer to
Answer key
no. 3.3
Refer
performanc
e to
Criteria
Checklist
3.3
Inform
ation
Sheet
no. 3.3
Equipment
LO 4. Reassemble and test repaired appliance.
Handling
Reassemble and
test repaired
appliance.
Interaction
Demonstration
Read Information
Sheet No3.4 on
Reassemble and
test repaired
appliance.
Observe Actual
Demonstration
Answer Self
Check 3. 4
Perform:
Operation
Sheet
No.3.4
Compare
answer to
Answer key
no. 3.4
Refer
performanc
e to
Criteria
Inform
ation
Sheet
no. 3.4
Equipment

NC-II
Date Developed:
July 8,2014
Juanito P.Banzon
Revision # 01
Handling
Maintain and
Repair
Electronicall
y-Controlled
Domestic
Appliances
Checklist
3.4
C. ASSESSMENT PLAN
 Observation
 Demonstration of Practical Skills
 Written examination
D. TEACHER’S SELF-REFLECTION OF THE SESSION
Prepared by:
Juanito P. Banzon

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
Page 18
Developed by:
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Revision # 01
Module Content
Module Content
Module Content
Module Content
Module Content
Learning Outcome Summary
Learning Experiences
Information Sheet
Self Check
Self Check Answer Key
Operation/Task/Job Sheet
Performance Criteria Checklist
References/Further Reading
1. Practical test
2. Practical test
Consumer Electronics Servicing NC II
COMPETENCY-BASED LEARNING MATERIALS
PARTS OF A COMPETENCY-BASED LEARNING MATERIAL PACKAGE
In our efforts to standardize CBLM, the above
parts are recommended for use in Competency
Based Training (CBT) in Technical Education and
Skills Development Authority (TESDA)
Technology Institutions. The next sections will
show you the components and features of each
part.
List of Competencies
Front Page

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
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Revision # 01
List of Competencies
No. Unit of Competency Module Title Code
1.
Assemble and
Disassemble
Consumer Electronic
Products and Systems
Assemble and
Disassemble Consumer
Electronic Products and
Systems ELC724324
2.
Maintain and Repair
Audio-Video Products
and Systems
Maintain and Repair
Audio-Video Products
and Systems ELC724324
3.
Maintain and Repair
Electronically-
Controlled Domestic
Appliances
Maintain and Repair
Electronically-
Controlled Domestic
Appliances
ELC724324
4.
Service And Repair
Cellular Phones
Service And Repair
Cellular Phones
ELC724324

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
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Developed by:
Juanito P.Banzon
Revision # 01
MODULE CONTENT
UNIT OF COMPETENCY: Maintain and Repair Electronically-
MODULE TITLE : Maintaining and Repairing Electronically-
MODULE DESCRIPTOR: This unit covers the knowledge, skills and
attitudes required to maintain and repair electronically controlled
domestic appliances including diagnosing faults, reassembling, testing and
preparing reports.
LEARNING OUTCOMES:
At the end of this module you MUST be able to:
1. Prepare unit, tools, equipment and workplace for maintenance/repair.
2. Diagnose faults of electronically-controlled domestic appliances.
3. Maintain/Repair appliances
4. Reassemble and test repaired appliance
ASSESSMENT CRITERIA:
1.1 Complete check-up of electronically-controlled domestic appliances is
conducted and defects are identified, verified and documented against
customer description.
1.2 Repair/maintenance history is verified in line with the company
procedures.
1.3 Service manuals and service information required for
repair/maintenance are acquired as per standard procedures.
1.4 Workplace is set/prepared for repair job in line with the company
requirements.
1.5 Necessary tools, test instruments and personal protective equipment
are prepared in line with job requirements
2.1 Systematic pre-testing procedure is observed in accordance with
2.2 System defect/Fault symptoms are identified using appropriate tools
and equipment and in accordance with safety procedures
2.3 Test instruments required for the job are used in accordance with user
manuals

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
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Revision # 01
2.4 Circuits are checked and isolated using specified testing procedures
2.5 Identified defects and faults are explained to the responsible person
in accordance with enterprise or company policy and procedures
2.6 Control settings/adjustments are checked in conformity with service-
manual specifications
2.7 Results of diagnosis and testing are documented accurately and
completely within the specified timeframe
2.8 Customers are advised/informed regarding the status and
serviceability of the unit as per
3.1 Personal protective equipment are used in accordance with
Occupational Health and Safety practices.
3.2 Electro-static discharge (ESD) protection procedure is followed in
accordance with current industry standards.
3.3 Defective parts/components are replaced with identical or
recommended appropriate equivalent ratings
3.4 Repaired or replaced parts/components are soldered/mounted in
accordance with the current industry standards.
3.5 Control settings/adjustments are performed in conformity with
service-manual specifications
3.6 Repair activity is performed within the required timeframe
3.7 Care and extreme precaution in handling the unit/product is observed
as per procedures
3.8 Cleaning of unit is performed in accordance with standard procedures
4.1 Repaired units are reassembled according to procedures
4.2 Reassembled units are subjected to final testing and cleaning in
conformity with manufacturer’s specifications
4.3 Service completion procedures and documentations are complied with
based on manual.
4.4 Waste materials are disposed of in accordance with environmental
requirements.

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
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Revision # 01
LEARNING OUTCOME NO 3. 1
Prepare unit, tools, equipment and workplace for
maintenance/repair
Contents:
To discuss about Prepare unit, tools, equipment and workplace for
maintenance/repair for Electronically Controlled Domestic appliances. One
of Example is power supply,
Conditions
The participants will have access to:
Tools Equipment Materials/ Supplies
 Step-down
transformer
 Soldering
iron/gun
 Screwdriver
(assorted)
 Nut drivers
(assorted)
 Wrenches
(assorted)
 Allen wrench/key
 Multi-testers
(analog/digital)
 Utility knife
 Wire stripper
 Pliers (assorted)
 Work bench
 Flashlight
 Test light
 Cleaning brush
 Ball peen
hammer
 Soldering lead
 Wires, various
sizes
 Assorted
electronic
components
 Cleaning brush lead
free solder
 Resistors (different
values)
 Capacitors (different
values)
 Transformer
 Books and
References
 Technical manuals
 Documentation
forms
 Report forms
 LCD presention
Methodologies

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
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Revision # 01
 Demonstration
 Discussion
 LCD presention
Assessment Method:
 Interview (oral/ questionnaire)
 Observation

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
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Developed by:
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Revision # 01
Learning Outcome 3.1
maintenance/repair
Learning Activities Special Instructions
Read Information Sheet No. 3.1 on
Identifying and performing
different Prepare unit, tools,
equipment and workplace for
maintenance/repair
Answer Self Check 3.1 Compare answer to Answer key no.
3.1
Job Sheet No. 3.1 Selecting and
Setting Up Equipment
Refer performance to Criteria
Checklist 3 .1

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
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SJBFTC
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Revision # 01
Information Sheet 3.1
maintenance/repair
Learning Objectives: Identify and perform different Maintain and
Prepare unit, tools, equipment and workplace for maintenance/repair
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Identify and perform different Maintain and Prepare unit, tools,
equipment and workplace for maintenance/repair.
2. Handle Maintain and Prepare unit, tools, equipment and workplace for
maintenance/repair.
3. Evaluating Maintain and Prepare unit, tools, equipment and workplace
for maintenance/repair.
Definition and terms
 A power supply is a device that supplies electric power to an
electrical load. The term is most commonly applied to electric power
converters that convert one form of electrical energy to another,
though it may also refer to devices that convert another form of
energy to electrical energy. ...
Power supply classfication
1.The DC or Direct Current PS
An AC powered unregulated power supply usually uses a
transformer to convert the voltage from the wall outlet (mains) to a
different, nowadays usually lower, voltage. If it is used to produce DC, a
rectifier is used to convert alternating voltage to a pulsating direct
voltage, followed by a filter, comprising one or more capacitors, resistors,
and sometimes inductors, to filter out (smooth) most of the pulsation..

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
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Developed by:
Juanito P.Banzon
Revision # 01
2.The AC or Alternating Current PS
An AC power supply typically takes the voltage from a wall outlet
(mains supply) and lowers it to the desired voltage. Some filtering may
take place as well.
Different kinds of power supply
How a power supply works
A bridge rectifier makes use of four diodes in a bridge arrangement
to achieve full-wave rectification. The AC voltage generated is passed
through a circuit of four diodes arranged as shown above and emerged
converted into a more useful DC output. The Red color indicates that
those diodes are in forward bias and the black color indicates that those
diodes are in reverse bias. The arrows show the direction of current flow.

Consumer
Electronic
Servicing NC-II
Date Developed:
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Document No.
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SJBFTC
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Revision # 01
Steps/Procedure:
1. Introduce yourself as a Consumer Electronics Technician
2. Explain the parts of power supply
3. Give information about power supply
4. Evaluate your student on the topic
5. Give assignment for next topic.
6. Applying 5 S before leaving in the classroom.

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
Page 28
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Revision # 01
Self- Check no. 3.1
TRUE OR FALSE. Read the statements carefully. Write True if the
sentence is correct and False if it is incorrect.
1. Power supply is a device that can produce resistance?
2. Its power supply converts A.C to D.C?
3. Example of power supply is cellphone charger?
4. Alternate current is the mean source of power supply?
5. D.C power supply means Direct current?

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
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ANSWER KEY No.3.1
1. False
2. True
3. True
4. True
5. True

Consumer
Electronic
Servicing NC-II
Date Developed:
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Document No.
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Revision # 01
JOB SHEET no.3.1
Title: Prepare unit, tools, equipment and workplace for
maintenance/repair
Performance Objective: Given an instruction, you should be able
to Prepare unit, tools, equipment and
workplace for maintenance/repair
Supplies/Materials :basic electronics tools , paper and bullpen
Equipment : power supply. Basic tools and component.
Steps/Procedure:
a. Introduce yourself as a Consumer Electronics Technician
b. Explain the parts of power supply
c. Give information about power supply
d. Evaluate your student on the topic
e. Give assignment for next topic.
f. Applying 5 S before leaving in the classroom.
Assessment Method:
Observation
Demonstration of Practical Skills
Written examination

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
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Revision # 01
Performance Criteria Checklist 3.1
CRITERIA
Did you….
YES NO
1. Introduce yourself as Consumer Electronics
Technician?
2. Explain the parts of power supply?
3. Give information about power supply?
4. Evaluate your student on the topic?
5. Give assignment for next topic?
6. Applying 5 S before leaving in the classroom?

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
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Revision # 01
LEARNING OUTCOME NO 3.2
Diagnose faults of electronically-controlled domestic appliances
1. Systematic pre-testing procedure is observed in accordance with
2. System defect/Fault symptoms are identified using appropriate tools
and equipment and in accordance with safety procedure
3. Test instruments required for the job are used in accordance with
user manuals
4. Circuits are checked and isolated using specified testing procedures
5. Identified defects and faults are explained to the responsible
person in accordance with enterprise or company policy and
procedures
6. Control settings/adjustments are checked in conformity with
7. Results of diagnosis and testing are documented accurately and
completely within the specified timeframe
8. Customers are advised/informed regarding the status and
Contents:
1. Service manual/schematic diagram/parts list
2. Operating instructions/User’s/Owner’s manual
3. Use and function of tools, equipment and testing instruments.
4. Applying 5 S
5. Define terms of oven toaster
6. Diagnose faults of oven toaster.

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
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Revision # 01
Conditions
TOOLS FACILITIES MATERIALS Learning
materials
 Long-nosed
pliers
 Diagonal cutters
 Standard
screwdrivers
 Soldering iron,
30w
 De-soldering
iron, 30w
 Screw driver
assorted, Phillips,
slotted
 Wrenches
assorted
 Utility
knife/stripper
 Pliers assorted,
long
 nose, side cutter
 Test jig
 Working
area/bench
 Sufficient
lighting and
 ventilation
system
 oven toaster
 Solder lead
 Cleaning brush
 Lead free solder
 Resin core solder
 Wire stranded, #22,
(different colors)
 Silicon grease
 Resistors (different
values)
 Capacitors (different
values)
 Transformer
 Books and
references
 Technical
manuals
 Documentatio
n forms
 Report forms
 Self-paced
learning
elements

Consumer
Electronic
Servicing NC-II
Date Developed:
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Revision # 01
Methodologies
 Modular (self-paced)
 Demonstration
 Discussion
Assessment Method:
 Observation

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
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Revision # 01
1.1 Read Information Sheet No.3.2
Handle Systematic pre-testing
instructions.
1.2 System defect/Fault symptoms are
identified using appropriate tools
and equipment and in accordance
with safety procedures
Answer Self Check no. 3.2
Compare answer to Answer key no. 3.2
1.3 Job Sheet No 3.2 Handling Test
instruments required for the job
are used in accordance with user
manuals
Refer performance to Criteria Checklist
no.3.2

Consumer
Electronic
Servicing NC-II
Date Developed:
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Revision # 01
Learning Objectives: Diagnose faults of electronically-controlled
domestic appliances. Such as oven toaster.
1. Systematic pre-testing procedure is observed in accordance with
oven toaster.
2. To identify the parts and function of toaster.
3. To job sheet on the learners.
Over view about oven toaster
Think of a toaster oven as a big toaster or a small oven. This Fix-It Guide
on toaster oven repair tells how a toaster oven works, what often goes
wrong, how to identify a toaster oven problem, and what
parts and tools you will need to fix it. It then refers you to simple step-by-
step instructions for electrical cord repair, appliance controls
repair, heating element repair and other repairs as needed.
How Does a Toaster Oven Work?
A toaster oven is a small heating appliance that toasts bread, waffles,
etc., and may (depending on the wattage) also function as a miniature
oven. Some allow you to bake and broil foods, offering precise
temperature and function controls.
To use a toaster oven, you set the controls, open the door and place food
on a shelf, then close the door. When the oven is set to toast, the toaster
thermostat regulates the upper and lower heating elements as selected

Consumer
Electronic
Servicing NC-II
Date Developed:
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Revision # 01
by the controller. When set to bake or broil, the bake thermostat controls
the heating elements as selected by the temperature controller and
possibly by a timing mechanism.
Fix-It Tip
As with toasters, keeping a toaster oven running longer means keeping it
clean of food debris. Clean bread crumbs and other foot particles out of
the inside of the oven frequently.
The features of toaster ovens vary considerably from model to model.
However, most operate in the same manner and can be diagnosed and
repaired similarly.
What Can Go Wrong with a Toaster Oven?
The problems that toaster ovens may present are similar to those of other
heating appliances. The electrical cord may need replacing. The main
switch, the thermal fuse, and the solenoid may be faulty. The thermostat
may be faulty or need recalibrating.
How Can I Identify a Toaster Oven Problem?
 If the oven doesn’t work at all, make sure the circuit breaker or fuse is on
at the electrical service panel and test the electrical cord.
 If the oven doesn’t work on its toaster and oven functions, test the main
switch (see theAppliance Controls Fix-It Guide). As needed, check
the fuse.
 If the toaster function doesn’t turn off unless the door is open, test the
solenoid, the switch and if necessary, the thermostat (see the Appliance
Controls Fix-It Guide).

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
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Revision # 01
Fix-It Tip
Need to replace the toaster oven? Consider spending a little more to
purchase one that is heavier than other models. The components will
typically be of better quality and will probably stand up to longer use.
What Do I Need for Toaster Oven Repair?
Replacement parts are available from the manufacturer, aftermarket
suppliers and local appliance parts houses and larger home centers. Refer
to the guides mentioned above (Electrical Servce Panel Fix-It
Guide, Electrical Cord Fix-It Guide,Appliance Controls Fix-It Guide,
and Heating Element Fix-It Guide) for specific requirements and step-by-
step procedures.
Caution!
As you remove levers and knobs, mark each with a piece of masking tape
or draw a diagram, because some parts are interchangeable. Remember
to put screws and other small parts in a container rather than let them
roll around on the table and get lost.

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
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Juanito P.Banzon
Revision # 01
Self- Check no.3. 2
sentence is correct and False if it is misleading.
1. Oven toaster problem with wirings?
2. Read manual is importance on knowing problem?
3. Consider spending a little more to purchase one that is
heavier than other model is example of tips?
4. As you remove levers and knobs, mark each with a piece of
masking tape?
5. Make sure the circuit breaker or fuse is on at the electrical
service panel and test the electrical cord?
Enumeration
6-11 Give Wrong with a Toaster Oven
12-17 How I Identify a Toaster Oven Problem

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
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Developed by:
Juanito P.Banzon
Revision # 01
ANSWER KEY No.3.2
True or False
1. False
2. True
3. True
4. True
5. False
Enumeration
6. The electrical cord may need replacing.
7. The main switch,
8. The thermal fuse, and
9. The solenoid may be faulty.
10. The thermostat may be faulty or need recalibrating.
11. physical fitness and stamina
12. Replacement parts are available from the manufacturer,
13. aftermarket suppliers and local appliance
14. parts houses and larger home centers. Refer to the guides mentioned
above
15. (Electrical Servce Panel Fix-It Guide,
16. Electrical Cord Fix-It Guide,Appliance Controls Fix-It Guide,
and Heating Element Fix-It Guide)
17. For specific requirements and step-by-step procedures.

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
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Developed by:
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Revision # 01
JOB SHEET 3.2
Title: Diagnose faults of electronically-controlled domestic appliances
Performance Objective: Diagnose faults of electronically-controlled
domestic appliances. Such as oven toaster
Supplies/Materials : multi tester , manual
Equipment : oven toaster
Steps/Procedure:
1. 5s for diagnose faults electronically- controlled domestic
appliances.
2. Knowing the part oven toaster and its faults.
3. Apply the step by step process.
4. Make marks on the parts of oven toaster.
Assessment Method:
Discussion
Interaction
Actual exam

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
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Developed by:
Juanito P.Banzon
Revision # 01
CRITERIA
Did you….
YES NO
1 Systematic pre-testing procedure is observe in
accordance with manufacturer’s instructions.
2 System defect/Fault symptoms are identify using
appropriate tools and equipment and in accordance
3 Test instruments require for the job are used in
accordance with user manuals
4 Circuits are check and isolated using specified
testing procedures
5 Identified defects and faults are explained to the
responsible person in accordance with enterprise
or company policy and procedures
6 Control settings/adjustments are check in
conformity with service-manual specifications
7 Results of diagnosis and testing are document
accurately and completely within the specified
timeframe
8 Customers are regarding the status and

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
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Developed by:
Juanito P.Banzon
Revision # 01
Maintain/Repair appliances
1 Personal protective equipment are used in accordance with
2 Electro-static discharge (ESD) protection procedure is followed in
3 Defective parts/components are replaced with identical or
4 Repaired or replaced parts/components are soldered/mounted in
5 Control settings/adjustments are performed in conformity with
6 Repair activity is performed within the required timeframe
7 Care and extreme precaution in handling the unit/product is observed
as per procedures
8 Cleaning of unit is performed in accordance with standard procedures
9 Repaired units are reassembled according to procedures
10 Reassembled units are subjected to final testing and cleaning in
11 Service completion procedures and documentations are complied with
based on manual.
12 Waste materials are disposed of in accordance with environmental
requirements.
Contents:
1 Proper handling electronics tools
2 Apply 5s for maintain/ Repair appliances.
3 Knows basic part of rice cooker.
4 Step by step trouble shoots.

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
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Revision # 01
Conditions
 iron/gun
 Screwdriver
(assorted)
 Multi-testers
(analog/digital)
 Flashlight
 Test light
 Cleaning brush
 Soldering lead
 Wires, various
sizes
 Assorted
electronic
components
 Rice cooker
 Books and
references
 Documentation
forms
 Report forms
 Self-paced learning
elements
Methodologies
 Demonstration
 Discussion
Assessment Method:
 Observation

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
Page 45
Developed by:
Juanito P.Banzon
Revision # 01
Maintain/Repair appliances
Read Information Sheet No. 3.3
Application of troubleshooting
technique
Answer Self Check no. 3.3 Compare answer to Answer key no.
3.3
Operation Sheet No. 3.3
Application of substitution
technique
Checklist no. 3.3

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
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Revision # 01
Maintain/Repair appliances, Reassemble and test repaired appliance
Learning Objectives: able to perform maintain/ repair appliances.
EQUIPMENT
1. Able to know the maintain/ repair appliances.
2. Application of substitution technique.
3. Soldering/de soldering and wiring/cabling techniques.
4. Schematic diagram reading skills.
Rice Cooker Basics
Rice Needs Two Things To Evolve From A Hard, Little Grain To Big, Fluffy
Morsels -- Lots Of Water And Lots Of Heat. For This Reason, Cooking Rice
Happens In Four Phases:
1. Sitting In Water
2. Boiling
3. Absorbing Water (Steaming)
4. Resting
Rice Cookers Automatically Guide Rice Through These Four Stages. The
Appliance Consists Primarily Of Amain Body, An Inner Cooking Pan,
An Electric Heating Plate, Athermal-Sensing Device And Some
Buttons.
Water And Rice Sit Inside The Cooking Pan While It's Inserted Int

Consumer
Electronic
Servicing NC-II
Date Developed:
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Revision # 01
How to Repair Electric Rice Cooker
An Electric Rice Cooker Is Great Appliance That Is Often Used To Save A
Lot Of Time And Effort In Prepairing Quick Meals After A Long Day. By
Using An Electric Rice Cooker The User Can Quickly Make Some Rice
Without Worrying Of Overcooking Or Burning. Many Times People Will Set
Up The Rice Cooker In Place Of Pasta Or Potatoes As A Side Dish. Like
Many Electrical Appliances The Electric Rice Cooker Can Have Some
Problems As It Ages. There Are Electrical Problems That Surface As The
Appliances Gets Some Age On It. Many Owners Will Simply Throw It In
The Trash And Buy A New One. However,With The Right Types Of
Components A Do It Yourselfer Can Easily Fix Their Rice Cooker For
Prolonged Use.
Step1-Unplug Power Cord From Wall
Before You Start To Work On The Electric Rice Cooker You Will Want To
Make Sure It Is Not Plugged Into Any Power Source.

Consumer
Electronic
Servicing NC-II
Date Developed:
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Revision # 01
Step2-Remove Cover
Take The Covering Dish Of The Electric Rice Cooker And Place It Aside.
You Will Also Need To Remove The Burner Plate And Inner Bowl.This Will
Allow You To Get To The Inner Parts Of The Cooker.
Step3-Remove Base of Cooker
On The Bottom Of Most Electric Rice Cookers There Are Some Tabs,Or
Screws,That Hold The Base Together. Remove The Screws, Or Fold Back
The Tabs, So That You Can Remove The Base.
Step4-Test Heating Element
The Cooker’s Heating Element May Not Be Working Properly.Disconnect
The Heating Wire From The Terminal And Test It With The Multimeter.Set
The Meter To Read Ohms And Touch The Wire To The Terminals. If It
Reads ‘’0’’ Ohms The Wire Is Tine.
Step5- Test Resistor
If The Heating Element Is Fine, Then The Next Space To Test Is The
Resistor . Use The Multimeter Again On The Same Setting And Touch The
Probes To The Resistors.If The Reading Comes Out To 20 Ohms Then The
Resistors Is Fine. If Not, Then You Wil Need To Replace It.
Step6-Check And Clean Contacts
Another Problem That Is Associated With Older Electric Rice Cooker
Appliances Is That The Switch Contacts Can Become Dirty Or Corrode.
When This Happens They Will Not Allow A Solid Current To Flow When
The Switch Is Pressed To Star The Cooker. With The Base Removed,
Check The Contact Areas. Check To See If They Are Burned. If So, You
Will Need To Replace These Contacts. If Not, Then Use Some Electrical
Contact Cleaner And A Clean Rag.

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
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Revision # 01
Step7-Move Contacts
If You Notice That The Contacts Are Not Touching When You Press The
Switch, You Can Fix By Using A Small Screwdriver And Moving The
Contact Closer To The Switch.
Step8-Replace Component
With The Inside Pieces Either Replaced, Or Cleaned, You Can Put The
Electric Rice Cooker Back Together. Make Sure That The Power Cord Is
Not Pinched

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
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Revision # 01
Self- Check no. 3.3
1. Rice Cooker In Place Of Pasta or Potatoes as a Side Dish?
2. If Cooker’s Heating Element May Not Be Working Properly can
burn the food?
3. The Electric Rice Cooker and Place It Aside on dish?
4. Another Problem That Is Associated With Older Electric Rice
Cooker is stock patch?
5. Rice Cookers Automatically off when its cook?
Enumeration
6-9 give the Basics part of a Rice Cooker
1o-15 Given Step on Repair Of Rice Cooker.

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
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Revision # 01
ANSWER KEY No.3.3
True or False
1. True
2. True
3. False
4. False
5. False
Enumeration
6-9 Sitting In Water
Boiling
Absorbing Water (Steaming)
Resting
.
10-15 Unplug Power Cord from Wall
Remove Cover
Remove Base of Cooker
Test Heating Element
Test Resistor
Check and Clean Contacts

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
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Revision # 01
JOB SHEET 3.3
Title: Maintain/Repair appliances, Reassemble and test repaired
appliance
Performance Objective: Given standard form of maintain/ repair
appliances with reassemble and test repaired
appliance.
Supplies/Materials : multi tester, wire, component.
Equipment : rice cooker
Steps/Procedure:
1. Give information about the Rice cooker.
2. Demonstrate how to turn it on with use of electrical cord
and power on switch.
3. Demonstrate how it is used repair rice cooker.
4. Demonstrate how it is being turned off.
Assessment Method:
Discussion
Observation
Demonstration

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
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Revision # 01
CRITERIA
Did you….
YES NO
1. Give information about the
machine/equipment.
2. Give information about the Rice cooker.
3. Demonstrate how to turn it on with use of
electrical cord and power on switch.
4. Demonstrate how it is used repair rice
cooker.

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
Page 54
Developed by:
Juanito P.Banzon
Revision # 01
Reassemble and test repaired appliance
1 Personal protective equipment are used in accordance with
2 Electro-static discharge (ESD) protection procedure is followed in
3 Defective parts/components are replaced with identical or
4 Repaired or replaced parts/components are soldered/mounted in
5 Control settings/adjustments are performed in conformity with
6 Repair activity is performed within the required timeframe
7 Care and extreme precaution in handling the unit/product is observed
as per procedures
8 Cleaning of unit is performed in accordance with standard procedures
9 Repaired units are reassembled according to procedures
10 Reassembled units are subjected to final testing and cleaning in
11 Service completion procedures and documentations are complied with
based on manual.
12 Waste materials are disposed of in accordance with environmental
requirements.
Contents:
1 Proper handling electronics tools
2 Apply 5s for maintain/ Repair appliances.
3 Knows basic part of washing machine repair.
4 Step by step trouble shoots and test repaired.

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
Page 55
Developed by:
Juanito P.Banzon
Revision # 01
Conditions
 iron/gun
 Screwdriver
(assorted)
 Multi-testers
(analog/digital)
 Flashlight
 Test light
 Cleaning brush
 Soldering lead
 Wires, various
sizes
 Assorted
electronic
components
 Washing machine
 Long table
 Chairs
 Books and
references
 Documentation
forms
 Report forms
 Self-paced learning
elements
Methodologies
 Demonstration
 Discussion
Assessment Method:
 Observation

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
Page 56
Developed by:
Juanito P.Banzon
Revision # 01
Read Information Sheet No.
3.4Application of troubleshooting
technique
Answer Self Check no. 3.4 Compare answer to Answer key no.
3.4
Operation Sheet No. 3.4
Application of substitution
technique
Soldering/de soldering and
wiring/cabling techniques
Schematic diagram reading skills
Checklist no. 3.4

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
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Revision # 01
Learning Objectives: able to perform Reassemble and test repaired
appliance.
Testing Voltage
Touch the two test leads to the two metal contacts of a live power source,
like a wall outlet or the terminals of the motor that you're testing for
voltage. (Do not jam the test leads into a wall outlet!) If you are getting
power through the VOM, the meter will jump up and steady on a reading.
You may have to convert the scale in your head. For example, if you're
using the 250 volt dial setting and the meter has a "25" scale, simply
divide by 10; 120 volts would be "12" on the meter.
TESTING FOR CONTINUITY

Consumer
Electronic
Servicing NC-II
Date Developed:
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Revision # 01
Don't let the word "continuity" scare you. It's derived from the word
"continuous." In an electrical circuit, electricity has to flow froma power
source back to that power source. If there is any break in the circuit, it is
not continuous, and it has no continuity. "Good" continuity means that
there is no break in the circuit.
For example, if you were testing a solenoid to see if it was burned out,
you would try putting a small amount of power through the solenoid. If it
was burned out, there would be a break in the circuit, the electricity
wouldn't flow, and your meter would show no continuity.
That is what the resistance part of your VOM does; it provides a small
electrical current (using batteries within the VOM) and measures
how fast the current is flowing. For our purposes, it doesn't matter how
fast the current is flowing
To use your VOM to test continuity, set the dial on (resistance) R x 1, or
whatever the lowest setting is. Touch the metal parts of the test leads
together and read the meter. It should peg the meter all the way on the
right side of the scale, towards "0" on the meter's "resistance" scale. If
the meter does not read zero resistance, adjust the thumbwheel on the
front of the VOM until it does read zero. If you cannot get the meter to
read zero, the battery in the VOM is low; replace it.
If you are testing, say, a solenoid, first make sure that the solenoid leads
are not connected to anything, especially a power source. If the solenoid's
leads are still connected to something, you may get a reading through
that something. If there is still live power on the item you're testing for
continuity, you will burn out your VOM instantly and possibly shock
yourself.
Touch the two test leads to the two bare wire ends or terminals of the
solenoid. You can touch the ends of the wires and test leads with your
hands if necessary to get better contact. The voltage that the VOM
batteries put out is very low, and you will not be shocked. If there is NO
continuity, the meter won't move. If there is GOOD continuity, the meter
will move toward the right side of the scale and steady on a reading. This
is the resistance reading and it doesn't concern us; we only care that we
show good continuity. If the meter moves only very little and stays
towards the left side of the scale, that's BAD continuity; the solenoid is no
good.

Consumer
Electronic
Servicing NC-II
Date Developed:
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Document No.
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Revision # 01
If you are testing a switch, you will show little or no resistance (good
continuity) when the switch is closed, and NO continuity when the switch
is open. If you do not, the switch is bad.
Testing Continuity
AMMETERS
Ammeters are a little bit more complex to explain without going into a lot
of electrical theory. If you own an ammeter, you probably already know
how to use it.
If you don't, don't get one. Ammeters are expensive. And for our
purposes, there are other ways to determine what an ammeter tests for.
If you don't own one, skip this section.
For our purposes, ammeters are simply a way of testing for continuity
without having to cut into the system or to disconnect power from
whatever it is we're testing.
Ammeters measure the current in amps flowing through a wire.
The greater the current that's flowing through a wire, the greater the
density of the magnetic field it produces around the wire. The ammeter
simply measures the strength of this magnetic field, and thus the amount

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of current, flowing through the wire. To determine continuity, for our
purposes, we can simply isolate the component that we're testing (so we
do not accidentally measure the current going through any other
components) and see if there's any current flow.
To use your ammeter, first make sure that it's on an appropriate scale (0
to 10 or 20 amps will do). Isolate a wire leading directly to the component
you're testing. Put the ammeter loop around that wire and read the
meter.
Testing Amperage
Washing Machine Repair
PROBLEMS COMMON
TO ALL WASHER BRANDS
Washing machine designs vary widely, but there are some things
that all washers have in common. For example, all washers have an
electric motor. All washers have both spin and agitate cycles. And since
both cycles are driven by the same electric motor, all washers have some
sort of mechanism to change between the two.
All washers must also have a way of filling the tub with wash water and a
way of draining out used wash water.

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And incidental to this, all washers must have a way of controlling water
level in the tub, to prevent spillage by overfill or by centrifugal force
during the spin cycle.
All washers must (by law) have a mechanism that brakes the spinning
basket at the end of the spin cycle, or else a lid lock to prevent the lid
from being opened during or shortly after the spin cycle.
And last but not least, all washers must have a timer that controls and
coordinates the start, stop and duration of the various cycles.
CYCLES
FILL CYCLE
During the FILL cycle, a solenoid-operated water mixing valve opens and
allows hot or cold water (or both) to enter the tub. There is no pump
operating at this time; the tub fills strictly from house pressure.
Similarly, there is no heater in your washer; the heat comes from the
water heater in your home.
When the water in the tub reaches a certain level, a pressure switch
closes the water solenoid valve(s).
Typical Drive Train

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WASH/RINSE
(AGITATION) CYCLE
After the water valve closes, an electric motor starts which drives the
transmission, sometimes through a belt, and in some cases through a
clutch arrangement, too. The transmission converts the rotary motion of
the motor to the back-and-forth motion of the agitator. A driveshaft
extends from the top of the transmission to the agitator, where it is
connected to the agitator, usually by a spline.
Agitation will continue for a certain amount of time, which is controlled by
the timer. During agitation, some washers use their pump to circulate
water, sucking it from the bottom of the tub and pumping it to the top of
the tub. The pump is driven by the same electric motor.
Also during the agitation cycle, bleach or softener may be automatically
added. This is usually done by a solenoid valve that allows some of the
re-circulated water to flush out the bleach or softener dispenser. In some
models there is no water circulation involved; the solenoid simply opens a
valve or door that lets the dispenser contents drop into the wash water.
The timer tells this solenoid valve when to open.
SPIN AND DRAIN CYCLES
after agitation comes a drain cycle, sometimes combined with a spin
cycle. During the drain cycle, the pump sucks water from the tub and
sends it down the drain. During the spin cycle, the same motor that drove
the agitator now drives a spin tube
which is concentric with the agitator shaft. The spin tube spins the basket,
slinging excess water out of the clothes by centrifugal force. There is a
clutch arrangement which allows the basket to come up to speed slowly.
This prevents a heavy load from being thrown onto the motor suddenly. It
also allows a "pre-pump" action; the water has a chance to drain out of
the tub before the basket gets up to speed, preventing the water from
overflowing the edge of the tub by centrifugal force.
Some brands have a partial drain cycle only, then refill and agitate again.
Some start spinning and draining at the same time. Some only drain until

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the water reaches a certain level, and then start spinning. Most brands
have lid switches that prevent the basket from spinning when the lid is
open. Some brands have a lid lock that prevents you from opening the lid
when the basket is spinning.
At the end of the spin cycle, or whenever the lid is lifted, most models
have a braking arrangement that stops the tub from spinning. This helps
to prevent people from accidently sticking their hands into a spinning
basket.
CAUTION: NEVER BYPASS THE LID SWITCH, EXCEPT FOR TEST
PURPOSES. IF IT IS DEFECTIVE, INSTALL A NEW ONE. THEY ARE THERE
FOR A REASON. NO JOKE: I PERSONALLY HAVE A NEPHEW WHOSE ARM
WAS TORN OFF (AT 2 YEARS OLD) BECAUSE OF A BYPASSED LID
SWITCH!
FILL SYSTEM
The basic components of the fill system are the hoses, the fill valve, and
the pressure or float switch.
The fill valve is simply a solenoid valve that opens when activated and
allows hot and/or cold water to flow into the tub. Most modern washers
use dual solenoid valves, which have both hot and cold solenoids in one
valve body. When warm water is desired, both valves open to mix hot and
cold.
Typical Fill Solenoid Valve

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In the newest digital washers, water temperature may be controlled by a
"thermistor." A thermistor is a variable resistor; a resistor whose
resistance varies according to what temperature it senses. The
thermistor's signal goes to the washer's control board (computer,) which
opens or closes hot and cold water valves to control the incoming water
temperature.
When the water in the tub reaches the desired level, the pressure or float
switch closes the circuit to the fill valve. Float switches are pretty rare;
you'll find them only in older washers. A diaphragm-type pressure switch
is more common. Typical float and pressure switches are shown in Figure.
A few old washers used a pressure switch mounted on the BOTTOM of the
tub; these are known as water weight switches. They are rare.
Typical Water Level Switches

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DIAGNOSIS
If your washer is not filling properly, or is overflowing, there could be
several reasons.
SLOW OR NO FILL, OR WATER TOO HOT
OR TOO COLD
If your washer is filling very slowly or not at all, or the water temperature
is always too hot or too cold, check the fill hose and valve strainers.
These are little screens placed in the fill hose and/or water valve to
prevent rust and scale from your house's piping system from getting into
the water valve. The strainers can get clogged up over time and prevent
water flow.
Shut off the water valves and remove the hoses. Look into the both ends
of each hose and into the water valve mounted on the washer. In at least
one of the three places you should see a strainer screen. If it is clogged,
you can try cleaning it out with a toothbrush and/or a turkey baster. If
you cannot clean the screen sufficiently, you may need to replace it.

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In some instances, the screen is non-removable, and you will need to
replace the hose or valve. Neither is very expensive.
Fill Strainer Screens
When re-installing the hoses, always use new hose washers. Also, take
care not to over tighten the hose on the plastic threads of the solenoid
valve; tighten just enough to stop it from leaking.
If there is any question about the watertight integrity of the hose, replace
it. A hose costs a lot less than a new floor or carpeting, which is what
you'll be buying if it breaks while you're not home.
If the strainers look O.K., set your temperature control to "warm" and set
your timer in the fill cycle. Raise the lid of the washer and depress any lid
switch with a pen or screwdriver. Feel the water entering the washer. If it
is too hot or too cold, or if no water is coming out at all, test for voltage
across each solenoid coil of the water valve. It should read 110 to 125
volts.
Checking Voltage across Water Solenoid Valve Coils

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If so, you're getting power to your valve, but it's not opening. Replace the
valve.
If you're not getting power to the valve, refer to the wiring diagram for
your machine and trace the source of the interruption. Sometimes it's a
broken wire, but more commonly, there will be a problem with the water
level switch, timer, lid switch, or temperature switch. Replace the
defective switch.
If your washer is a late-model digital machine with a fill thermistor, a
defective thermistor might be sending the wrong signal to the control
board. Replacing the thermistor (they're not too expensive) will usually
solve the problem. The control board may also be defective.
CAUTION: On some brands, you must raise the top of the cabinet to get
to the solenoid valve. If your washer has a mercury-tube type lid switch,
raising the top of the cabinet may have the same effect on the lid switch
as raising the lid. Your washer may not fill or cycle. You will need to
jumper the mercury switch to perform any tests when the cabinet top is
raised.
OVERFILL
As the tub fills, water pressure increases at the bottom of the tub. This

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pressure is transmitted to the diaphragm in the water level switch by a
rubber or plastic tube.
When the tub reaches the right level, the diaphragm trips the switch,
closing the solenoid fill valve and starting the agitate cycle.
Water Level Pressure Tube
If the tube or diaphragm is leaking badly, the water level switch will not
sense any pressure, and thus will not shut off the water flow, so the tub
will overflow. If this tube is leaking slowly, the washer may exhibit odd fill
symptoms. For example, depending on how fast the air leak is, the
washer may fill and start agitating, then stop agitating and fill some
more, then agitate some more, and so forth, until the washer overfills.
CAUTION: Whenever you remove the tube from the switch, or insert the
tube onto the switch, there cannot be any water in the tub or tube. Before
you insert the tube onto the switch, blow into the tube first, to clear it of
any water that might have gotten in it. ANY WATER REMAINING IN THE
TUBE WILL CAUSE YOUR WASHER TO OVERFILL, OR PROBABLY EVEN TO
OVERFLOW!
Also test the water level switch electrically, as described in section 2-

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6(b).
DOES NOT STOP FILLING, AND/OR WATER LEVEL KEEPS GOING
DOWN
If the house washer drain starts backing up, you get a rooter and clear
the drain, right? But some people would just seal it up so it couldn't
overflow, instead of clearing the drain, as they should. (Now, WE wouldn't
do that, would we, folks?)
But that air break between the washer's drain hose and the house's drain
pipe is important.
If there is no air break, and the drain system fills with water, it can
actually start siphoning water right through the pump and down the drain.
Depending on how bad the drain is backing up, the washer might never
fill completely; the solenoid valve will just stay open and water will just
keep siphoning straight out the drain. Or, if the drain is a little more
clogged and the water is flowing more slowly, the washer might fill and
start agitating, but stop agitating after a few minutes and fill some more.
This fill-agitate-fill-agitate cycle will continue for as long as the agitate
cycle lasts. And since the power to the timer motor is being interrupted,
the wash and rinse cycles may seem unusually long.
There is a solution, even if you don't want to root out the drain blockage
as you should. Your appliance parts dealer has a drain line vacuum break
valve, available for just a few bucks. (Figure G-7) You can cut into your
drain line and install one of these vacuum breaks pretty easily.
When the drain line is under pressure, (like when the pump is pumping
out) the flapper valve closes and no leakage occurs. When the drain line
is under a vacuum (like when the drain is trying to siphon it) the flapper
valve opens and air is allowed into the drain line, breaking the siphoning
action.

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Self- Check no. 3.4
1. Water pressure increases at the bottom of the tub?
2. The solenoid is a valve?
3. The fill cycle raise the lid of the washer?
4. Washer is a late-model digital machine with a fill thermistor?
5. The rotary motion of the motor to the back-and-forth motion of
the agitator?
Enumeration
6-15 Give the PROBLEMS COMMON

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ANSWER KEY No. 3.4
True or False
6. True
7. True
8. False
9. True
10. True
Enumeration
6-10. PROBLEMS COMMON
Washing machine designs vary widely, but there are some things
that all washers have in common. For example,
6. All washers have an electric motor.
7. All washers have both spin and agitate cycles. And since both cycles
are driven by the same electric motor,
8. All washers have some sort of mechanism to change between the two.
9. All washers must also have a way of filling
10. The tub with wash water and a way of draining out used wash water.
And incidental to this, all washers must have a way of controlling water
level in the tub, to prevent spillage by overfill or by centrifugal force
during the spin cycle.

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JOB SHEET 3.4
Title: Reassemble and test repaired appliance
Performance Objective: Given standard form of maintain/ repair
appliances with reassemble and test repaired
appliance.
Supplies/Materials : multi tester, wire, component.
Equipment : Washing Machine
Steps/Procedure:
1. Give information about the Washing Machine.
2. Demonstrate how to repair a washing machine.
3. Demonstrate how diagnose a problem of a washing
machine.
4. Demonstrate how reassemble and test repaired appliance.
`
Assessment Method:
Discussion
Observation
Demonstration

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CRITERIA
Did you….
YES NO
1. Give information about the
machine/equipment.
2. Give information about the washing
machine.
3. Demonstrate how to repair a washing
machine.
4. Demonstrate how diagnose a problem of a
washing machine.
5. Demonstrate how reassemble and test
repaired appliance.
`

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Evidence Plan
Qualification Consumer electronics Servicing NCII
Unit of
competency:
MAINTAIN AND REPAIR ELECTRONICALLY-
CONTROLLED DOMESTIC APPLIANCES
Ways in which evidence will be
collected:
[tick the column]
Observation&
Questioning
Demonstration&
Questioning
ThirdpartyReport
Portfolio
Written
The evidence must show that the
trainee…
Set/Prepared workplace for repair job in
line with the company requirements.
/ / /
Prepared necessary tools, test instruments
and personal protective equipment in line
with job requirements
/ / /
Observed systematic pre-testing
procedures in accordance with
manufacturer’s instructions
/ /
Identified system defects/fault symptoms
using appropriate tools and equipment
and in accordance with safety procedures
/ /
Explained identified defects and faults to
the responsible person and customer in
accordance with enterprise or company
policy and procedures
/ /
Replaced defective parts/components with
identical or recommended appropriate
equivalent ratings
/ / / /
Performed control setting/adjustments in
conformity with service manual
specifications
/ /
Subjected reassembled units to final
testing and cleaning in conformity with
manufacturer’s specifications
/ /

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Set/Prepared workplace for repair job in
line with the company requirements.
/ /
Prepared necessary tools, test instruments
and personal protective equipment in line
with job requirements
/ /
NOTE: *Critical aspects of competency

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SELF-ASSESSMENT GUIDE
Qualification: Consumer electronics Servicing NCII
Unit Competency: MAINTAIN AND REPAIR ELECTRONICALLY-
Instruction: - Read the questions in the left hand column of the
chart
- Place a check mark in the appropriate box opposite
each question to indicate your answers.
Can I? Yes No
Set/Prepared workplace for repair job in line with the
company requirements.
Prepared necessary tools, test instruments and personal
protective equipment in line with job requirements
Observed systematic pre-testing procedures in
accordance with manufacturer’s instructions
Identified system defects/fault symptoms using
appropriate tools and equipment and in accordance with
safety procedures
Explained identified defects and faults to the responsible
person and customer in accordance with enterprise or
company policy and procedures
Replaced defective parts/components with identical or
Performed control setting/adjustments in conformity with
service manual specifications
Subjected reassembled units to final testing and cleaning in
Candidate” Name and Signature Date:

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RATING SHEET FOR DEMONSTRATION
Trainee’s Name:
Trainer’s Name:
Unit of Competency MAINTAIN AND REPAIR ELECTRONICALLY-
Date of Assessment
Time of Assessment
Instructions for Demonstration:
Given the necessary materials, tools and equipment, the candidate must
be able to:
demonstrate the delivery of maintain/ repair domestic appliance
Materials and Equipment: power supply, oven toaster, rice cooker, multi
tester. Soldering gun and led. Electronics Component
OBSERVATION
During the demonstration of skills, did the candidate
To show if
evidence is
demonstrated
Yes No N/A
appropriate tools and equipment and in accordance with
safety procedures
Explained identified defects and faults to the
responsible person and customer in accordance with
enterprise or company policy and procedures
Replaced defective parts/components with identical or
Performed control setting/adjustments in conformity
with service manual specifications
Subjected reassembled units to final testing and
cleaning in conformity with manufacturer’s

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specifications
The candidate’s demonstration was :
Satisfactory Not
Satisfactory
Candidate’s Name:
Signature:
Date:
Assessor’s Name:
Signature:
Date:

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TABLE OF SPECIFICATION
Objectives/Conte
nt area/Topics
Knowled
ge
Comprehensio
n
Applicatio
n
# of
items/
% of test
equipment and
workplace for
maintenance/repair
4 5 10 30
Diagnose faults of
electronically-
controlled domestic
appliances
4 5 10 30
Maintain/Repair
appliances 4 5 10 20
Reassemble and
test repaired
appliance
4 5 10 20
TOTAL 20 30 50 100

Facilitate Learning Session
Consumer
Electronic
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NC-II
Date Developed:
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Performance Test
Specific Instruction for the Candidate
Unit of Competency
MAINTAIN AND MAINTAIN AND Maintain and repair electronically-
controlled domestic appliance
General Instruction:
Given the necessary tools, materials and equipment, you are given
repair maintain standard on consumer domestic appliance (
allotted time : 15 hours)
Specific Instruction:
1. Give example of part of consumer domestic appliance
2. Applying 5s and OHS on the practical area.
3. Proper handling tools on the area.
4. Proper dis assemble and assemble on domestic appliance.
5. Write the trouble on domestic appliance.

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QUESTIONING TOOL
Questions to probe the candidate’s underpinning
knowledge
Satisfactory
response
Extension/Reflection Questions Yes No
1. Why do we need 5s and OHS?  
2. What is safety in work place?  
3. Why do we need to follow steps in a procedure?  
4. What is the importance of preparing all tools on practical
area?  
Safety Questions
5. What is the importance of explaining the operations of
domestic appliance?
 
6. Why do you need to identify part of domestic appliance?  
7. How would you identify the importance of marks on the
part on domestic appliance?
 
8. What are step by step in trouble shooting?  
Contingency Questions
9. What is part of domestic appliance in trouble shooting?  
10. What are basic tools for maintain/repair?  
11. How will you handle if the person has electrocuted?  
12. How would you provide electrocuted person a first aid?  
Job Role/Environment Questions  
13. How did you check the malfunction of the equipment  
14. Why do you need to clean first practical area?  
15. Why do you need to observe proper hand tools all the
time?
 
16. Why should you follow certain procedure or steps?  
Rules and Regulations  
17. What is the standard procedure in explaining the use of a
domestic appliance?
 
18. Explain the maintain and repair domestic understanding  

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19. How is the implementation of procedures of the executive
troubleshooting done?
 
20. Why do we need to follow OHS operations?  
The candidate’s underpinning
knowledge was:
 Satisfactory  Not
Satisfactory
Candidate’s Name:
Signature:
Date:
Assessor’s Name:
Signature:
Date:

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QUESTIONS ABOUT THE TRAINEE’S DEMONSTRATION OF TASKS
Name:
Qualification: Consumer electronics Servicing NCII
Unit of Competency: Maintain and Repair Electronically-
Controlled Domestic Appliance
QUESTIONS Satisfactory
Responses
Yes No
Set/Prepared workplace for repair job in line with
the company requirements.
Prepared necessary tools, test instruments and
personal protective equipment in line with job
requirements
appropriate tools and equipment and in accordance
Explained identified defects and faults to the
responsible person and customer in accordance
with enterprise or company policy and procedures
Replaced defective parts/components with identical
or recommended appropriate equivalent ratings
Performed control setting/adjustments in
conformity with service manual specifications
Subjected reassembled units to final testing and
cleaning in conformity with manufacturer’s
specifications
Set/Prepared workplace for repair job in line with
the company requirements.
The Trainee’s underpinning knowledge about the demonstration
of tasks was:

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Satisfactory Not Satisfactory
Feedback to the Trainee:
Overall Performance:
Satisfactory Not Satisfactory
Trainee Signature: Date:
Trainer Signature: Date:

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Electronic
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All Written Test of Info Sheet
Self- Check no. 3.1
sentence is correct and False if it is incorrect.
1. Power supply is a device that can produce resistance?
2. Its power supply converts A.C to D.C?
3. Example of power supply is cellphone charger?
4. Alternate current is the mean source of power supply?
5. D.C power supply means Direct current?

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All ANSWER KEY No.3.1
1. False
2. True
3. True
4. True
5. True

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Inventory of Training Resources
Resources for presenting instruction
 Print Resources As per TR As per
Inventory
Remarks
CBLM
Handouts 2 2 0
Text Books 1 1 0
Manual 1 1 0
 Non Print Resources As per TR As per
Inventory
Remarks
Power Point Presentation 1 1 0
Film 1 1 0
Resources for Skills practice of Competency #1
______________________________
 Supplies and Materials As per TR As per
Inventory
Remarks
First aid kit 1 1 0
LCD projector 1 1 0
ESD hand tools 5 5 0
Study lamp 2 2 0
Magnifying grass 5 5 0
Activity sheet 5 5 0
Job sheet 10 10 0
Still cabinet 2 2 0
Rubber matt 2 sets 2 sets 0
Safety shoes 1 1 0
Tools
As per TR As per
Inventory
Remarks
Soldering iron/gun 5 5 0
Screwdriver (assorted) 2 2 0
Nut drivers (assorted) 5 5 0

Consumer
Electronic
Servicing
NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
Page 87
Developed by:
Juanito P.Banzon
Revision # 01
Wrenches (assorted) 1 1 0
Allen wrench/key 1 1 0
Multi-testers (analog/digital) 10 unit 10 unit 0
Pliers (assorted) 2 unit 2 unit 0
Flashlight 5 5 0
Test light 5 5 0
PCB 10 10 0
Paint brush 5 5 0
Soldering paste 25 25 0
Equipment As per TR As per
Inventory
Remarks
Power supply 1 1 0
Oven toaster 1 unit 1unit 0
Rice cooker 2 2 0
Washing machine 1 1 0
LCD Projector 1 1 0
Television 1 unit 1 unit 0
Chairs 1 set 1 set 0
Long Tables 1 1 0
Cabinets 1 1 0
Floor polisher 1 unit 1 unit 0
Note: In the remarks section, remarks may include for repair, for
replenishment, for reproduction, for maintenance etc.

Consumer
Electronic
Servicing
NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
Page 88
Developed by:
Juanito P.Banzon
Revision # 01
Module 2

Consumer Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
Page 89
Developed by:
Juanito P.Banzon
Revision # 01
TRAINING ACTIVITY MATRIX
Training Activity Trainee Facilities/Tools
and Equipment
Venue
(Workstation/Are
a)
Date &
Time
Remarks
1. Orientation/
Attendance
Computer
LCD
Workstation July 8,
2014
2. Administration
of Pre-test
Pre-test Workstation 9:00 AM
3.Giving and
Reading Modules
(CBLM)
Modules Learning Resource
Area
Modules Contextual Learning
Area
Modules Computer
Laboratory
4. Performing Job
Sheet
Job Sheet Workstation 1:00 PM
5. Administration
of Post test
Post test Workstation 4:00 PM
6.Training
Evaluation
Evaluation Sheet Workstation 4:30 PM

Consumer Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
Page 90
Developed by:
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Revision # 01
Trainer: Juanito P. Banzon Date Finished:
Qualification: Consumer Electronics Servicing NC II Date Started:
Name
CORE COMPETENCIES
Remark
s
ASSEMBLE
AND
DISASSEMBL
E CONSUMER
ELECTRONIC
PRODUCTS
AND
SYSTEMS
MAINTAIN
AND REPAIR
AUDIO-VIDEO
PRODUCTS
AND SYSTEMS
MAINTAIN AND
REPAIR
ELECTRONICALLY-
CONTROLLED
DOMESTIC
APPLIANCES
SERVICE AND REPAIR
CELLULAR PHONES Actual exam
CC1
.1
CC1
.2
CC1
.3
CC2
.1CC2
.22CC2
.3
CC2
.4CC2
.5CC3
.1
CC3
.2
CC3
.3
CC3
.4
CC3
.5
CC4
.1
CC4
.2
CC4
.3
CC4
.4
CC4
.5
CC4
.6
CC5
.1
CC5
.2
CC5
.3
CC5
.4

Consumer Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
Page 91
Developed by:
Juanito P.Banzon
Revision # 01
ACHIEVEMENTCHART
Consumer Electronics NCII
438 hHours
Name of Trainee Prepareunit,tools,equipmentand
workplaceformaintenance/repairCompletecheck-upofelectronically-controlled
domesticappliancesisconductedanddefects
areidentified,verifiedanddocumentedagainst
customerdescription
Repair/maintenancehistoryisverifiedinlinewith
thecompanyprocedures.
Servicemanualsandserviceinformationrequired
forrepair/maintenanceareacquiredasper
standardprocedures.
Workplaceisset/preparedforrepairjobinline
withthecompanyrequirements.
Necessarytools,testinstrumentsandpersonal
protectiveequipmentarepreparedinlinewith
jobrequirements
Diagnosefaultsofelectronically-
controlleddomesticappliancesSystematicpre-testingprocedureisobservedin
accordancewithmanufacturer’sinstructions.Systemdefect/Faultsymptomsareidentified
usingappropriatetoolsandequipmentandin
accordancewithsafetyprocedures
Testinstrumentsrequiredforthejobareusedin
accordancewithusermanualsCircuitsarecheckedandisolatedusing
specifiedtestingproceduresIdentifieddefectsandfaultsareexplainedtothe
responsiblepersoninaccordancewith
enterpriseorcompanypolicyandprocedures
Controlsettings/adjustmentsarecheckedin
conformitywithservice-manualspecificationsResultsofdiagnosisandtestingaredocumented
accuratelyandcompletelywithinthespecified
timeframe
Customersareadvised/informedregardingthe
statusandserviceabilityoftheunitasperMaintain/Repairappliances
Personalprotectiveequipmentareusedin
accordancewithOccupationalHealthand
Safetypractices
Electro-staticdischarge(ESD)protection
procedureisfollowedinaccordancewithcurrent
industrystandards.
Defectiveparts/componentsarereplacedwith
identicalorrecommendedappropriateequivalent
ratings
Repairedorreplacedparts/componentsare
soldered/mountedinaccordancewiththe
currentindustrystandards
Controlsettings/adjustmentsareperformedin
conformitywithservice-manualspecificationsReassembleandtestrepairedappliance
Repairedunitsarereassembledaccordingto
procedures
Reassembledunitsaresubjectedtofinaltesting
andcleaninginconformitywith
manufacturer’sspecifications
REMARKS
1. Jerenato P.Alfante
2. Juanito P. Banzon
3. Melchor L. Codon

Consumer Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
Page 92
Developed by:
Juanito P.Banzon
Revision # 01
Trainer: Juanito P. Banzon Date Finished:
4. Pilita R.Santos   
5. Cecilio G.Pira   
6. Aileen R. Pilapil   
7. Jennifer Fuentes   
8. Elvenia N. Honrado   
9. Ma.Lelibeth E. Israel   

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
Page 93
Developed by:
Juanito P.Banzon
Revision # 01
Focus Group Discussion
Date: July 8, 2014
Agenda: Facilitate Learning Session
Competency-based Training Delivery
Present:
1. Jerenato P.Alfante
2. Juanito P. Banzon
3. Melchor L. Codon
4. Pilita R.Santos
5. Cecilio G.Pira
6. Aileen R. Pilapil
7. Jennifer Fuentes
8. Elvenia N. Honrado
9. Ma.Lelibeth E. Israel
CBT Concerns Discussions Resolutions/Agreement
1. CBT Layout Nine Areas of the
lay-out were not
utilized
Lay-out should be utilized
2. Monitoring of
Attendance
Attendance were
properly monitored
Continue to monitor the
attendance
3. Utilization of work
area
Work area was not
properly used
Make use of the work area
properly
4. Orientation
a. CBT
b. Roles
c. TR
d. CBLM
e. Facilities
f. Evaluation system
Orientation was
done in accordance
the topic and
procedures
Continue to follow the
format of orientation
5. RPL RPL was checked
before the conduct
of topic discussion
Conduct the same
procedure
6. Teaching methods Teaching methods Use the same method and

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
Page 94
Developed by:
Juanito P.Banzon
Revision # 01
and technique and techniques
were delivered
properly
techniques
7. Monitoring of
learning activities
a. Achievement chart
b. Progress chart
Monitoring of
learning activities
was conducted in an
improper manner.
Follow the proper
procedure in monitoring of
learning activities
8. Feedback Feedback was
properly
administered and
discussed
Retain to administer
proper discussion of
feedback
9. Slow learners Slow learners were
given consideration
Continue to give attention
to the slow learners
10. Other concerns Did not focus or
elaborate the use of
variety of teaching
techniques
Include videos, materials
and other paraphernalia.

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
Page 95
Developed by:
Juanito P.Banzon
Revision # 01
Training Evaluation Report
1. Title of the Report: Facilitate Learning Session
2. Executive summary:
The activity focuses on facilitating learning session. The
group of learners where instructed to demonstrate specific task
which is to discuss the CBT, CBLM and the unit of competency in
specific qualification. The objectives are the following:
a. To identify the strong points of each learner as they present
the activity.
b. To identify the weak points of each learner for improvement.
This provides the learners an overview on how they will
facilitate the learning session based on the given criteria. This
focuses how the learners will be able to deliver the discussion and
demonstration. Identifying the strong and weak points of each
learner, the group was able to summarize the areas for
improvement. Further discussions were made by the group to
verify and check the method of delivery against the prescribed
competency standards of a trainer. Recommendations were drawn
form the data or evidences gathered.
3. Rationale
Facilitating the learning session is to expose the learners to
demonstrate their competency in presenting the CBT, CBLM and unit of
competency with appropriate form of discussion. In this view, the learners
are given specific criteria to follow. This will give them a chance to
determine the strong and points of the ability to facilitate learning
session.
1. Objectives:
a. To identify the strong points of each learner as they present
the activity.
b. To identify the weak points of each learner for improvement.

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
Page 96
Developed by:
Juanito P.Banzon
Revision # 01
2. Methodology: Demonstration
3. Results and discussion
This is the body of the report. It should contain the following
parts:
Data analysis and interpretation:
Learners demonstrated their presentations with the
guidance of the facilitators. They were able to orient the
trainees in accordance with the procedure and they had
delivered the presentation very well. However, each
presenter had lapses in different criteria which need further
improvement.
Conclusion
Based from the results of the discussion, the following the
conclusions are:
a. Strong points are identified such as the manner of
monitoring the attendance, orientation of the trainees, pre
assessment activity and giving of feedback
b. Weak points were identified which are the areas for
improvement such as preparation of work areas and as well
as its utilization, the teaching techniques and monitoring of
learning activities.

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
Page 97
Developed by:
Juanito P.Banzon
Revision # 01
4. Recommendation:
Based from the drawn conclusion, the following the
recommendations:
a. Strong points such as the manner of monitoring the
attendance, orientation of the trainees, pre assessment
activity and giving of feedback should be continuously done
or administered.
b. Weak points which are the areas for improvement such as
preparation of work areas and as well as its utilization, the
teaching techniques and monitoring of learning activities
should be further be given attention and resolutions.
c. Improvement of weak points should be followed for the
better output or outcome of the training.

Consumer
Electronic
Servicing NC-II
Date Developed:
July 8,2014
Document No.
Issued by:
SJBFTC
Page 98
Developed by:
Juanito P.Banzon
Revision # 01
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