4. Email overload @ Atos
Email received per day Daily time spent on email
7% less than 1 hour
44% 23%
>50 >100 17% between 1 and 1,5 hours
<100
20% between 1,5 and 2 hours
33%
<50 33% between 2 and 3 hours
23% more than 3 hours
8. Diversiteit aan tools
Hier sheet van symphony
Document Community Social networking
What is social media tooling? Social bookmarking
Collaboration
Tagging (micro) Blog
Instant messaging Online mindmapping
RSS
Video Wiki
Portal
you
9. En dus… springen we in het diepe
Wiki’s, Office communicator, ECM
Helping to start the change on the
way to Enterprise Social Network
13. …naar geintegreerde architectuur
Work
KM Wiki IM
flow
Entreprise Social Network
KM IM
Email
Business Wall
Instant Messaging
Web conferencing,
Micro Blog, etc.
Work
Wiki
flow
14. 3 stappen plan
• Crowdsourcing
• Social intranet
Collaboration
step 3
• Communities (tactic and
interest)
Enterprise
Social Network
• Support
• Convert to dashboard
Process mails
step 2
• Optimize processes Process
• Business app integration Optimizing
• Awareness
• Training
Quick wins • Use what we have
step 1 Awareness
• GTD
15. 1 Quick wins
Existing tools
▶ Focus on formal tools (email, wiki, IM, ECM)
▶ Define user policy informal tools
▶ Provide guidance and training
▶ Focus on change management and quick wins
16. 1 Quick wins
Mastering your inbox
REDUCE INCOMING EMAIL REDUCE TIME SPEND ON EMAIL REDUCE OUTGOING EMAIL
REQUEST Organize DO NOT USE
- Wiki Timebox - CC/BCC
- Blog Write better mail - Group message
- OCS functionalities - Reply All
- Livelink
USE
- End subscriptions - Walk & Talk
- Etc. - OCS functionalities
- Wiki
- Blog
- Livelink
UPSTREAM IN - Etc.
MAYBE SHORT REFEREN
TO DO WAITING
LATER ARCHIVE CE
OUT DOWNSTREAM
20. THANK YOU!
Huub Ritzema
TS Noord Practice Public
huub.ritzema@atos.net
http://nl.linkedin.com/in/huubritzema
Your business technologists. Powering progress.
Editor's Notes
Voorbeeld 1, email pingpongVoorbeeld 2: information hoarding (hamsteren: knowledge is power)Voorbeeld 3: email trees