In the past two years, winners of the CS Week CIS Implementation of the Year Award have used BDEx as the main tool for exceptions processing in their projects. BDEx gives you a 360 degree view of all the exceptions associated with a particular customer, and as a result you can respond to and solve queries faster, increase customer satisfaction and reduce agent workload significantly.

1. Revolutionize your Customer Experience
With a 360º view
of your customers
In the past two years, winners of the CS Week CIS
Implementation of the Year Award have used BDEx as
the main tool for exceptions processing in their projects.
Back Office
BDEx supports…
Anticipated
time to benefits
realization
increase in
right first
time fix
AHT reduced
by half
22.5M
customers
of utilities
companies
2 weeks
42%
50%
Customer service
Billing
200%
noticable
productivity
gains
customer
issue
resolution
accelerated
by 50%
of invoices
ready to mail
in 3 days
metering and
billing exceptions
reduced by
70%
0 50:
96%
!!!
Back Office
Installation
billing
exceptions
reduced
by 40-50%
up and running in
only 6 weeks
BDEx Apps are fast-to-implement, tried and
trusted software solutions for SAP CR&B,
designed to tackle some of the toughest
challenges faced by utilities companies.
Customer Centric Hub is the only tool that
presents all relevant information from IS-U
and CRM, along with other information linked
to the customer, in a single transaction.
This enables faster investigation, significant
savings and improved agent productivity.
Faster & more
consistent
resolution
9 mins
25mins
before BDEx after BDEx
BDEx part of BDiApps
For more information on our BDEx suite of BDi Apps, please visit www.basistechnologies.com/bdex