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rethinking marketing




what is marketing today, and
 where will it be tomorrow?
                               Бауржан Исаев
FOCUS:                    FOCUS:
Help exploit the latest   Address unsatisfied
technological             customer needs and
developments with         build new business
right business model      models around them
Adizes’ PAEI management roles                      Hofstede’s cultural dimensions
Ansoff’s product/market grid                       Just-in-time
The balanced scorecard                             Kaizen
The BCG matrix                                     Kay’s distinctive capabilities
Belbin’s team roles                                Kotter’s eight phases of change
Benchmarking                                       Kraljic’s purchasing model
The Berenschot project management model            Levers of control
Business process redesign                          MABA analyis
The capability maturity model                      The Malcolm Baldrige Award
Change quadrants                                   The marketing mix
The chaos model                                    Maslow
Competing values of organizational effectiveness   The 7-S framework
Competitive analysis: Porter’s five forces         Mintzberg’s configurations
Compliance typology                                Mintzberg’s management roles
Core competencies                                  The neurotic organization
Core quadrants                                     Nolan’s IT growth stages
Covey’s seven habits of highly effective people    Overhead value analysis
Customer marketing and relationship management     Parenting advantage
The Deming cycle                                   The purposive change model
The EFQM model                                     Risk reward analysis
Eisenhower’s effective time management             Scenario planning (Shell)
EVA – economic value added                         Schools of strategy synthesis
Contents                                           The seven forces model
The fifth discipline                               Sociotechnical organization
Four competencies of the learning organization     SWOT analysis
Generic competitive strategies                     Value-based management
The gods of management                             The value chain
Greiner’s growth model                             Value disciplines
Adizes’ PAEI management roles                      Hofstede’s cultural dimensions
Ansoff’s product/market grid                       Just-in-time
The balanced scorecard                             Kaizen
The BCG matrix                                     Kay’s distinctive capabilities
Belbin’s team roles                                Kotter’s eight phases of change
Benchmarking                                       Kraljic’s purchasing model
The Berenschot project management model            Levers of control
Business process redesign                          MABA analyis
The capability maturity model                      The Malcolm Baldrige Award
Change quadrants                                   The marketing mix
The chaos model                                    Maslow
Competing values of organizational effectiveness   The 7-S framework
Competitive analysis: Porter’s five forces         Mintzberg’s configurations
Compliance typology                                Mintzberg’s management roles
Core competencies                                  The neurotic organization
Core quadrants                                     Nolan’s IT growth stages
Covey’s seven habits of highly effective people    Overhead value analysis
Customer marketing and relationship management     Parenting advantage
The Deming cycle                                   The purposive change model
The EFQM model                                     Risk reward analysis
Eisenhower’s effective time management             Scenario planning (Shell)
EVA – economic value added                         Schools of strategy synthesis
Contents                                           The seven forces model
The fifth discipline                               Sociotechnical organization
Four competencies of the learning organization     SWOT analysis
Generic competitive strategies                     Value-based management
The gods of management                             The value chain
Greiner’s growth model                             Value disciplines
Adizes’ PAEI management roles                      Hofstede’s cultural dimensions
Ansoff’s product/market grid                       Just-in-time
The balanced scorecard                             Kaizen
The BCG matrix                                     Kay’s distinctive capabilities
Belbin’s team roles                                Kotter’s eight phases of change
Benchmarking                                       Kraljic’s purchasing model
The Berenschot project management model            Levers of control
Business process redesign                          MABA analyis
The capability maturity model                      The Malcolm Baldrige Award
Change quadrants                                   The marketing mix
The chaos model                                    Maslow
Competing values of organizational effectiveness   The 7-S framework
Competitive analysis: Porter’s five forces         Mintzberg’s configurations
Compliance typology                                Mintzberg’s management roles
Core competencies                                  The neurotic organization
Core quadrants                                     Nolan’s IT growth stages
Covey’s seven habits of highly effective people    Overhead value analysis
Customer marketing and relationship management     Parenting advantage
The Deming cycle                                   The purposive change model
The EFQM model                                     Risk reward analysis
Eisenhower’s effective time management             Scenario planning (Shell)
EVA – economic value added                         Schools of strategy synthesis
Contents                                           The seven forces model
The fifth discipline                               Sociotechnical organization
Four competencies of the learning organization     SWOT analysis
Generic competitive strategies                     Value-based management
The gods of management                             The value chain
Greiner’s growth model                             Value disciplines
Adizes’ PAEI management roles                      Hofstede’s cultural dimensions
Ansoff’s product/market grid                       Just-in-time
The balanced scorecard                             Kaizen
The BCG matrix                                     Kay’s distinctive capabilities
Belbin’s team roles                                Kotter’s eight phases of change
Benchmarking                                       Kraljic’s purchasing model
The Berenschot project management model            Levers of control
Business process redesign                          MABA analyis
The capability maturity model                      The Malcolm Baldrige Award
Change quadrants                                   The marketing mix
The chaos model                                    Maslow
Competing values of organizational effectiveness   The 7-S framework
Competitive analysis: Porter’s five forces         Mintzberg’s configurations
Compliance typology                                Mintzberg’s management roles
Core competencies                                  The neurotic organization
Core quadrants                                     Nolan’s IT growth stages
Covey’s seven habits of highly effective people    Overhead value analysis
Customer marketing and relationship management     Parenting advantage
The Deming cycle                                   The purposive change model
The EFQM model                                     Risk reward analysis
Eisenhower’s effective time management             Scenario planning (Shell)
EVA – economic value added                         Schools of strategy synthesis
Contents                                           The seven forces model
The fifth discipline                               Sociotechnical organization
Four competencies of the learning organization     SWOT analysis
Generic competitive strategies                     Value-based management
The gods of management                             The value chain
Greiner’s growth model                             Value disciplines
Adizes’ PAEI management roles                      Hofstede’s cultural dimensions
Ansoff’s product/market grid                       Just-in-time
The balanced scorecard                             Kaizen
The BCG matrix                                     Kay’s distinctive capabilities
Belbin’s team roles                                Kotter’s eight phases of change
Benchmarking                                       Kraljic’s purchasing model
The Berenschot project management model            Levers of control
Business process redesign                          MABA analyis
The capability maturity model                      The Malcolm Baldrige Award
Change quadrants                                   The marketing mix
The chaos model                                    Maslow
Competing values of organizational effectiveness   The 7-S framework
Competitive analysis: Porter’s five forces         Mintzberg’s configurations
Compliance typology                                Mintzberg’s management roles
Core competencies                                  The neurotic organization
Core quadrants                                     Nolan’s IT growth stages
Covey’s seven habits of highly effective people    Overhead value analysis
Customer marketing and relationship management     Parenting advantage
The Deming cycle                                   The purposive change model
The EFQM model                                     Risk reward analysis
Eisenhower’s effective time management             Scenario planning (Shell)
EVA – economic value added                         Schools of strategy synthesis
Contents                                           The seven forces model
The fifth discipline                               Sociotechnical organization
Four competencies of the learning organization     SWOT analysis
Generic competitive strategies                     Value-based management
The gods of management                             The value chain
Greiner’s growth model                             Value disciplines
Adizes’ PAEI management roles                      Hofstede’s cultural dimensions
Ansoff’s product/market grid                       Just-in-time
The balanced scorecard                             Kaizen
The BCG matrix                                     Kay’s distinctive capabilities
Belbin’s team roles                                Kotter’s eight phases of change
Benchmarking                                       Kraljic’s purchasing model
The Berenschot project management model            Levers of control
Business process redesign                          MABA analyis
The capability maturity model                      The Malcolm Baldrige Award
Change quadrants                                   The marketing mix
The chaos model                                    Maslow
Competing values of organizational effectiveness   The 7-S framework
Competitive analysis: Porter’s five forces         Mintzberg’s configurations
Compliance typology                                Mintzberg’s management roles
Core competencies                                  The neurotic organization
Core quadrants                                     Nolan’s IT growth stages
Covey’s seven habits of highly effective people    Overhead value analysis
Customer marketing and relationship management     Parenting advantage
The Deming cycle                                   The purposive change model
The EFQM model                                     Risk reward analysis
Eisenhower’s effective time management             Scenario planning (Shell)
EVA – economic value added                         Schools of strategy synthesis
Contents                                           The seven forces model
The fifth discipline                               Sociotechnical organization
Four competencies of the learning organization     SWOT analysis
Generic competitive strategies                     Value-based management
The gods of management                             The value chain
Greiner’s growth model                             Value disciplines
describing a company’s business model
                                      tomorrow’s organization. today.
                                            CUSTOMER                  CUSTOMER
                                           RELATIONSHIP
                  OFFER
                                                                       TARGET
                                               explains the
                                             relationships a
                                                                      CUSTOMER
                VALUE                      company establishes
                                            with its customers
             PROPOSITION
                                                                       describes the
                                                                   customers a company
                                                                   wants to offer value to
           gives an overall view of        DISTRIBUTION
           a company's bundle of             CHANNEL
            products and services

                                          describes the channels
                                           to communicate and
                                             get in touch with
                                                customers
describing a company’s business model
                                      tomorrow’s organization. today.
                                            CUSTOMER                  CUSTOMER
                                           RELATIONSHIP
                  OFFER
                                                                       TARGET
                                               explains the
                                             relationships a
                                                                      CUSTOMER
                VALUE                      company establishes
                                            with its customers
             PROPOSITION
                                                                       describes the
                                                                   customers a company
                                                                   wants to offer value to
           gives an overall view of        DISTRIBUTION
           a company's bundle of             CHANNEL
            products and services

                                          describes the channels
                                           to communicate and
                                             get in touch with
                                                customers




                                                                   describes the revenue
                FINANCE                       REVENUE              streams through which
                                              STREAMS                 money is earned
describing a company’s business model
                                                                     tomorrow’s organization. today.
                                                                           CUSTOMER                  CUSTOMER
                                                                          RELATIONSHIP
                                                 OFFER
                                                                                                      TARGET
                                                                              explains the
                                                                            relationships a
                                                                                                     CUSTOMER
                                               VALUE                      company establishes
                                                                           with its customers
                                            PROPOSITION
                                                                                                      describes the
                                                                                                  customers a company
                                                                                                  wants to offer value to
                                          gives an overall view of        DISTRIBUTION
                                          a company's bundle of             CHANNEL
                                           products and services

                                                                         describes the channels
                                                                          to communicate and
                                                                            get in touch with
                                                                               customers




sums up the monetary                                                                              describes the revenue
consequences to run a
                           COST                FINANCE                       REVENUE              streams through which
   business model       STRUCTURE                                            STREAMS                 money is earned
describing a company’s business model
                                                                                   tomorrow’s organization. today.
INFRASTRUCTURE                  PARTNER                                                  CUSTOMER                  CUSTOMER
                                NETWORK                                                 RELATIONSHIP
                                                               OFFER
     CORE                                                                                                           TARGET
                            portrays the network of                                         explains the
  CAPABILITIES                    cooperative                                             relationships a
                                                                                                                   CUSTOMER
                            agreements with other            VALUE                      company establishes
                                  companies                                              with its customers
outlines the capabilities                                 PROPOSITION
                                                                                                                    describes the
   required to run a
                                                                                                                customers a company
 company's business
                                                                                                                wants to offer value to
         model                                                                          DISTRIBUTION
                                VALUE                   gives an overall view of
                            CONFIGURATION               a company's bundle of             CHANNEL
                                                         products and services

                                                                                       describes the channels
                                  describes the                                         to communicate and
                                 arrangement of                                           get in touch with
                            activities and resources                                         customers




sums up the monetary                                                                                            describes the revenue
consequences to run a
                                  COST                       FINANCE                       REVENUE              streams through which
   business model              STRUCTURE                                                   STREAMS                 money is earned
1.   Understand Your Current Business Model
• Customer value proposition. The model helps customers perform a specific “job”
   that alternative offerings don’t address.
Example: MinuteClinics enable people to visit a doctor’s office without appointments
by making nurse practitioners available to treat minor health issues.
1.   Understand Your Current Business Model
• Customer value proposition. The model helps customers perform a specific “job”
   that alternative offerings don’t address.
Example: MinuteClinics enable people to visit a doctor’s office without appointments
by making nurse practitioners available to treat minor health issues.
• Profit formula. The model generates value for your company through factors such
   as revenue model, cost structure, margins, and inventory turnover.
Example: The Tata Group’s inexpensive car, the Nano, is profitable because the
company has reduced many cost structure elements, accepted lower-than-standard
gross margins, and sold the Nano in large volumes to its target market: first-time car
buyers in emerging markets.
1.   Understand Your Current Business Model
• Customer value proposition. The model helps customers perform a specific “job”
    that alternative offerings don’t address.
Example: MinuteClinics enable people to visit a doctor’s office without appointments
by making nurse practitioners available to treat minor health issues.
• Profit formula. The model generates value for your company through factors such
    as revenue model, cost structure, margins, and inventory turnover.
Example: The Tata Group’s inexpensive car, the Nano, is profitable because the
company has reduced many cost structure elements, accepted lower-than-standard
gross margins, and sold the Nano in large volumes to its target market: first-time car
buyers in emerging markets.
• Key resources and processes. Your company has the
    people, technology, products, facilities, equipment, and brand required to deliver
    the value proposition to your targeted customers. And it has processes
    (training, manufacturing, service) to leverage those resources.
Example: For Tata Motors to fulfill the requirements of the Nano’s profit formula, it
had to reconceive how a car is designed, manufactured, and distributed. It redefined
its supplier strategy, choosing to outsource a remarkable 85% of the Nano’s
components and to use nearly 60% fewer vendors than normal to reduce transaction
costs.
2.
 Identify When a New Model May Be Needed
We are living in the world where one
business should benchmark vs. a business
 with similar business model, rather than
  similar company in the same industry

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rethinking marketing

  • 1. rethinking marketing what is marketing today, and where will it be tomorrow? Бауржан Исаев
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  • 4. FOCUS: FOCUS: Help exploit the latest Address unsatisfied technological customer needs and developments with build new business right business model models around them
  • 5. Adizes’ PAEI management roles Hofstede’s cultural dimensions Ansoff’s product/market grid Just-in-time The balanced scorecard Kaizen The BCG matrix Kay’s distinctive capabilities Belbin’s team roles Kotter’s eight phases of change Benchmarking Kraljic’s purchasing model The Berenschot project management model Levers of control Business process redesign MABA analyis The capability maturity model The Malcolm Baldrige Award Change quadrants The marketing mix The chaos model Maslow Competing values of organizational effectiveness The 7-S framework Competitive analysis: Porter’s five forces Mintzberg’s configurations Compliance typology Mintzberg’s management roles Core competencies The neurotic organization Core quadrants Nolan’s IT growth stages Covey’s seven habits of highly effective people Overhead value analysis Customer marketing and relationship management Parenting advantage The Deming cycle The purposive change model The EFQM model Risk reward analysis Eisenhower’s effective time management Scenario planning (Shell) EVA – economic value added Schools of strategy synthesis Contents The seven forces model The fifth discipline Sociotechnical organization Four competencies of the learning organization SWOT analysis Generic competitive strategies Value-based management The gods of management The value chain Greiner’s growth model Value disciplines
  • 6. Adizes’ PAEI management roles Hofstede’s cultural dimensions Ansoff’s product/market grid Just-in-time The balanced scorecard Kaizen The BCG matrix Kay’s distinctive capabilities Belbin’s team roles Kotter’s eight phases of change Benchmarking Kraljic’s purchasing model The Berenschot project management model Levers of control Business process redesign MABA analyis The capability maturity model The Malcolm Baldrige Award Change quadrants The marketing mix The chaos model Maslow Competing values of organizational effectiveness The 7-S framework Competitive analysis: Porter’s five forces Mintzberg’s configurations Compliance typology Mintzberg’s management roles Core competencies The neurotic organization Core quadrants Nolan’s IT growth stages Covey’s seven habits of highly effective people Overhead value analysis Customer marketing and relationship management Parenting advantage The Deming cycle The purposive change model The EFQM model Risk reward analysis Eisenhower’s effective time management Scenario planning (Shell) EVA – economic value added Schools of strategy synthesis Contents The seven forces model The fifth discipline Sociotechnical organization Four competencies of the learning organization SWOT analysis Generic competitive strategies Value-based management The gods of management The value chain Greiner’s growth model Value disciplines
  • 7. Adizes’ PAEI management roles Hofstede’s cultural dimensions Ansoff’s product/market grid Just-in-time The balanced scorecard Kaizen The BCG matrix Kay’s distinctive capabilities Belbin’s team roles Kotter’s eight phases of change Benchmarking Kraljic’s purchasing model The Berenschot project management model Levers of control Business process redesign MABA analyis The capability maturity model The Malcolm Baldrige Award Change quadrants The marketing mix The chaos model Maslow Competing values of organizational effectiveness The 7-S framework Competitive analysis: Porter’s five forces Mintzberg’s configurations Compliance typology Mintzberg’s management roles Core competencies The neurotic organization Core quadrants Nolan’s IT growth stages Covey’s seven habits of highly effective people Overhead value analysis Customer marketing and relationship management Parenting advantage The Deming cycle The purposive change model The EFQM model Risk reward analysis Eisenhower’s effective time management Scenario planning (Shell) EVA – economic value added Schools of strategy synthesis Contents The seven forces model The fifth discipline Sociotechnical organization Four competencies of the learning organization SWOT analysis Generic competitive strategies Value-based management The gods of management The value chain Greiner’s growth model Value disciplines
  • 8. Adizes’ PAEI management roles Hofstede’s cultural dimensions Ansoff’s product/market grid Just-in-time The balanced scorecard Kaizen The BCG matrix Kay’s distinctive capabilities Belbin’s team roles Kotter’s eight phases of change Benchmarking Kraljic’s purchasing model The Berenschot project management model Levers of control Business process redesign MABA analyis The capability maturity model The Malcolm Baldrige Award Change quadrants The marketing mix The chaos model Maslow Competing values of organizational effectiveness The 7-S framework Competitive analysis: Porter’s five forces Mintzberg’s configurations Compliance typology Mintzberg’s management roles Core competencies The neurotic organization Core quadrants Nolan’s IT growth stages Covey’s seven habits of highly effective people Overhead value analysis Customer marketing and relationship management Parenting advantage The Deming cycle The purposive change model The EFQM model Risk reward analysis Eisenhower’s effective time management Scenario planning (Shell) EVA – economic value added Schools of strategy synthesis Contents The seven forces model The fifth discipline Sociotechnical organization Four competencies of the learning organization SWOT analysis Generic competitive strategies Value-based management The gods of management The value chain Greiner’s growth model Value disciplines
  • 9. Adizes’ PAEI management roles Hofstede’s cultural dimensions Ansoff’s product/market grid Just-in-time The balanced scorecard Kaizen The BCG matrix Kay’s distinctive capabilities Belbin’s team roles Kotter’s eight phases of change Benchmarking Kraljic’s purchasing model The Berenschot project management model Levers of control Business process redesign MABA analyis The capability maturity model The Malcolm Baldrige Award Change quadrants The marketing mix The chaos model Maslow Competing values of organizational effectiveness The 7-S framework Competitive analysis: Porter’s five forces Mintzberg’s configurations Compliance typology Mintzberg’s management roles Core competencies The neurotic organization Core quadrants Nolan’s IT growth stages Covey’s seven habits of highly effective people Overhead value analysis Customer marketing and relationship management Parenting advantage The Deming cycle The purposive change model The EFQM model Risk reward analysis Eisenhower’s effective time management Scenario planning (Shell) EVA – economic value added Schools of strategy synthesis Contents The seven forces model The fifth discipline Sociotechnical organization Four competencies of the learning organization SWOT analysis Generic competitive strategies Value-based management The gods of management The value chain Greiner’s growth model Value disciplines
  • 10. Adizes’ PAEI management roles Hofstede’s cultural dimensions Ansoff’s product/market grid Just-in-time The balanced scorecard Kaizen The BCG matrix Kay’s distinctive capabilities Belbin’s team roles Kotter’s eight phases of change Benchmarking Kraljic’s purchasing model The Berenschot project management model Levers of control Business process redesign MABA analyis The capability maturity model The Malcolm Baldrige Award Change quadrants The marketing mix The chaos model Maslow Competing values of organizational effectiveness The 7-S framework Competitive analysis: Porter’s five forces Mintzberg’s configurations Compliance typology Mintzberg’s management roles Core competencies The neurotic organization Core quadrants Nolan’s IT growth stages Covey’s seven habits of highly effective people Overhead value analysis Customer marketing and relationship management Parenting advantage The Deming cycle The purposive change model The EFQM model Risk reward analysis Eisenhower’s effective time management Scenario planning (Shell) EVA – economic value added Schools of strategy synthesis Contents The seven forces model The fifth discipline Sociotechnical organization Four competencies of the learning organization SWOT analysis Generic competitive strategies Value-based management The gods of management The value chain Greiner’s growth model Value disciplines
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  • 20. describing a company’s business model tomorrow’s organization. today. CUSTOMER CUSTOMER RELATIONSHIP OFFER TARGET explains the relationships a CUSTOMER VALUE company establishes with its customers PROPOSITION describes the customers a company wants to offer value to gives an overall view of DISTRIBUTION a company's bundle of CHANNEL products and services describes the channels to communicate and get in touch with customers
  • 21. describing a company’s business model tomorrow’s organization. today. CUSTOMER CUSTOMER RELATIONSHIP OFFER TARGET explains the relationships a CUSTOMER VALUE company establishes with its customers PROPOSITION describes the customers a company wants to offer value to gives an overall view of DISTRIBUTION a company's bundle of CHANNEL products and services describes the channels to communicate and get in touch with customers describes the revenue FINANCE REVENUE streams through which STREAMS money is earned
  • 22. describing a company’s business model tomorrow’s organization. today. CUSTOMER CUSTOMER RELATIONSHIP OFFER TARGET explains the relationships a CUSTOMER VALUE company establishes with its customers PROPOSITION describes the customers a company wants to offer value to gives an overall view of DISTRIBUTION a company's bundle of CHANNEL products and services describes the channels to communicate and get in touch with customers sums up the monetary describes the revenue consequences to run a COST FINANCE REVENUE streams through which business model STRUCTURE STREAMS money is earned
  • 23. describing a company’s business model tomorrow’s organization. today. INFRASTRUCTURE PARTNER CUSTOMER CUSTOMER NETWORK RELATIONSHIP OFFER CORE TARGET portrays the network of explains the CAPABILITIES cooperative relationships a CUSTOMER agreements with other VALUE company establishes companies with its customers outlines the capabilities PROPOSITION describes the required to run a customers a company company's business wants to offer value to model DISTRIBUTION VALUE gives an overall view of CONFIGURATION a company's bundle of CHANNEL products and services describes the channels describes the to communicate and arrangement of get in touch with activities and resources customers sums up the monetary describes the revenue consequences to run a COST FINANCE REVENUE streams through which business model STRUCTURE STREAMS money is earned
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  • 33. 1. Understand Your Current Business Model • Customer value proposition. The model helps customers perform a specific “job” that alternative offerings don’t address. Example: MinuteClinics enable people to visit a doctor’s office without appointments by making nurse practitioners available to treat minor health issues.
  • 34. 1. Understand Your Current Business Model • Customer value proposition. The model helps customers perform a specific “job” that alternative offerings don’t address. Example: MinuteClinics enable people to visit a doctor’s office without appointments by making nurse practitioners available to treat minor health issues. • Profit formula. The model generates value for your company through factors such as revenue model, cost structure, margins, and inventory turnover. Example: The Tata Group’s inexpensive car, the Nano, is profitable because the company has reduced many cost structure elements, accepted lower-than-standard gross margins, and sold the Nano in large volumes to its target market: first-time car buyers in emerging markets.
  • 35. 1. Understand Your Current Business Model • Customer value proposition. The model helps customers perform a specific “job” that alternative offerings don’t address. Example: MinuteClinics enable people to visit a doctor’s office without appointments by making nurse practitioners available to treat minor health issues. • Profit formula. The model generates value for your company through factors such as revenue model, cost structure, margins, and inventory turnover. Example: The Tata Group’s inexpensive car, the Nano, is profitable because the company has reduced many cost structure elements, accepted lower-than-standard gross margins, and sold the Nano in large volumes to its target market: first-time car buyers in emerging markets. • Key resources and processes. Your company has the people, technology, products, facilities, equipment, and brand required to deliver the value proposition to your targeted customers. And it has processes (training, manufacturing, service) to leverage those resources. Example: For Tata Motors to fulfill the requirements of the Nano’s profit formula, it had to reconceive how a car is designed, manufactured, and distributed. It redefined its supplier strategy, choosing to outsource a remarkable 85% of the Nano’s components and to use nearly 60% fewer vendors than normal to reduce transaction costs.
  • 36. 2. Identify When a New Model May Be Needed
  • 37. We are living in the world where one business should benchmark vs. a business with similar business model, rather than similar company in the same industry

Editor's Notes

  1. http://www.youtube.com/user/businessmodeltv?feature=watchhttp://www.businessmodelalchemist.com/
  2. Reinventing Your Business Modelby Mark W. Johnson, Clayton M. Christensen, and Henning Kagermannhttp://hbr.org/2008/12/reinventing-your-business-model/ar/pr
  3. http://www.youtube.com/user/businessmodeltv?feature=watchhttp://www.businessmodelalchemist.com/