6. Michigan university conducted
research of most valuable leaders
and finding shows it is essential
trait of 78 % of leaders.
Many frictional and real life
examples
o Nickolas James
o M G Ghandi
o Steve Jobs
o Rancho from 3 idiots
Have shown extraordinary
achievement.
Having positive belief of self
and others in all situation
Problem solving approach /
Assertiveness
Why: Emotional Intelligence
o We all face challenges at professional and personal levels.
o EI will help us deal them in balanced approach and achieve desired results
7. Contents
Understanding Emotional Intelligence
Need of Emotional Intelligence
Case Analysis
Components of Emotional Intelligence
Enhancing Emotional Intelligence
8. Definition : Emotional Intelligence
Emotional intelligence (EI) is the ability to
recognize one's own and other
people's emotions, to discriminate between
different feelings and label them appropriately,
and to use emotional information to guide
thinking and behaviour.
Webster's dictionary
Mixed theory of EI
It defines EI as an array of skills and
characteristics that drive leadership
performance, as proposed by Daniel Goleman.
Author of best selling book Emotional
Intelligence
12. Self-Regulation:
Accept responsibility for choosing your own emotional responses.
Learn to “reframe” stressful situations into ones that are
challenging.
Be aware of, and learn to manage, your own emotional “triggers.”
Discuss negative in few words
Elaborate the positives
15. Practicing Empathy:
Empathy means recognizing, and responding
appropriately to, the emotions of others.
By expressing empathy, you also create empathy in others.
Realize that emotions impact such measurable goals as
productivity and safety.
Case 1 : Handling non-performance/escalation at work
Ajay (Employee) :
Receives client escalation for lack of quality
deliverables, escalation copied to DH/COO
Amit (Manager) : How will you handle this?
16. Creating Effective Relationships:
Employ all your emotional competencies – awareness,
regulation, motivation, and empathy – to:
Influence and persuade others.
Motivate and inspire yourself and others
Build consensus and support for team goals.
Case II : Handling non-performance/escalation at Home
Father was regular in teaching Math's , Son fails to clear final exam
17. When faced with difficult situations animals have two options:
Humankind has a third option:
Fight = aggression Passive
Assertiveness, which is essentially a
considered response to difficult situations
Four Behavioural options
Manipulative